5-Star HotelOffers a tranquil escape with lush surroundings. Provides comfortable rooms and a relaxing atmosphere. Known for its serene environment and personalized service.
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Summary of reviews related to the '5 Star' categoryThe Sanctuary Resort Pattaya, BW Signature Collection appears to have room for improvement when it comes to maintaining the standards expected of a five-star establishment. While the hotel exudes a visually appealing facade that might suggest a five-star experience, guests have pointed out several areas where it falls short, including cleanliness and overall maintenance. Concerns have been raised about rooms being unprepared and inadequately ventilated or cooled, which detracts from the level of comfort anticipated at such a high-tier hotel. Additionally, some guests were surprised at extra charges for amenities like coffee capsules, which are typically complimentary in hotels of this caliber. Overall, the sentiment is that the hotel aligns more closely with a four-star rating, as it struggles to meet the higher expectations set by its five-star status.
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