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Summary of reviewsSwan Lake Hotel Sattahip is highly regarded for its excellent location, which offers convenience and accessibility to various points of interest. Guests appreciate the serene and quiet surroundings and the hotel's proximity to the airport, local markets and tourist attractions. This, coupled with reasonable pricing and available parking, makes it a preferred choice for many travelers.
The rooms at Swan Lake Hotel are frequently praised for being spacious, clean and comfortable, often featuring large beds and excellent showers. The new building adds to the fresh and inviting atmosphere and the overall room allocation is well thought out and maintained. Cleanliness extends beyond the rooms to the entire hotel, including the garden, contributing to the well-kept appearance. Although there are minor criticisms regarding slippery floors and door closures, the quick and efficient cleaning service and availability of extra pillows enhance the overall guest experience.
Guests find the breakfast experience to be satisfactory with many praising the delicious and hearty options, particularly American and English breakfast dishes. However, there is room for improvement in terms of variety and service timing with some guests noting the need for more diverse options and better handling of temperature and presentation.
The staff at Swan Lake Hotel Sattahip stand out for their friendliness and excellent service. Guests frequently commend the politeness and attentiveness of the staff, especially in the dining area. Despite minor suggestions for improved English proficiency and training for reception staff, the general feedback reflects a highly positive experience influenced by the team’s helpfulness and commitment to guest satisfaction.
The swimming pool and its surrounding areas receive mixed feedback. While guests appreciate its cleanliness and aesthetic appeal with some describing the pool as a nice bonus to their stay, there are occasional concerns about water clarity and debris like leaves and bird feathers.
Parking is another strong point for the hotel with ample and spacious parking spaces available, adding to the overall convenience for travelers driving to the location.
Bedding at Swan Lake Hotel contributes significantly to guest comfort with clean and comfortable beds of various types catering to different preferences, ensuring a restful night's sleep.
In summary, Swan Lake Hotel Sattahip is a commendable choice for travelers seeking a clean, comfortable and well-located accommodation with excellent staff service and convenient amenities. Some areas like breakfast variety and pool maintenance could benefit from improvements, but overall, the hotel offers good value and a pleasant stay.
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