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Sheraton Inner Harbor Hotel

Baltimore , 300 South Charles Street (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Inner Harbor Hotel is loved by guests for its excellent location, situated conveniently between the Inner Harbor and Camden Yards, making it ideal for guests looking for a location-driven stay. The hotel is safe to walk around alone and provides easy access to major attractions, restaurants and the MARC. The hotel offers great views of the ocean and city, making it a great place to stay. While the breakfast received mixed reviews with some guests finding it expensive and below average, others praised the variety of food offered and the convenience of having an on-site grille. The rooms are generally clean and comfortable, although some guests report issues with outdated decor and furniture. While the cleanliness does receive mixed reviews, the staff is described as friendly, professional and accommodating with many guests mentioning the exceptional service provided by Terrance, Kenya, Brianna, Juanita and Maurice. The hotel provides on-site parking, although some guests find the fee to be pricey and the location and maneuvering in the parking garage to be difficult. The beds receive positive feedback from guests with many describing them as extremely comfortable, making for a comfortable night's sleep. Despite a few setbacks, the hotel provides great value for the given price and many guests plan to stay again in the future.
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4-Star Hotel

Room Types

Traditional, Guest room, 1 King, City view Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Traditional, Guest room, 2 Double, City view Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

Guest room, 1 Queen, City view Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Concierge level, Guest room, 1 King, City view Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as city views. The unit has 1 bed.

Concierge level, Guest room, 2 Double Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, executive lounge access, a seating area, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Deluxe, Guest room, 1 King, City view Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Deluxe, Guest room, 2 Double, City view Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

Guest room, 1 King, Harbor view Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit has 1 bed.

Guest room, 2 Double, Harbor view Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit offers 2 beds.

Concierge level, Guest room, 1 King, Harbor view Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as river views. The unit offers 1 bed.

King Room with Adapted Tub - Mobility Accessible The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Queen Room with Roll-in Shower - Mobility and Hearing Accessible The spacious double room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 1 bed.

About Sheraton Inner Harbor Hotel

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Guest Reviews

7.4

Good

Location

The Sheraton Inner Harbor Hotel is situated in an excellent location that guests loved. It is conveniently located right between the Inner Harbor and Camden Yards, making it an ideal place for guests who are looking for a location-driven stay during football games or festivals. Guests felt safe walking alone in the area and found it easy to get to and from anywhere in downtown, including the conference center. Moreover, the hotel was found to be within close proximity to the MARC, restaurants and major attractions. The parking was more than ample and the hotel offered great views of the ocean and the city. Overall, guests were pleased with the hotel's perfect location and the fact that it was within walking distance to the harbor, sports stadiums, restaurants and hotspots.

Breakfast

While some guests had mixed experiences with the breakfast at the Sheraton Inner Harbor Hotel, others were pleased with the options available. There were a few negative reviews regarding expensive and below-average food options, as well as confusion over whether breakfast was complimentary or not. Some guests were disappointed to find no breakfast available due to COVID-19 restrictions or other reasons such as closed restaurants or high prices. However, there were positive notes about the variety of food offered and the convenience of having an on-site grille. Overall, guests may want to verify the availability and price of breakfast options before booking their stay.

Rooms

The Sheraton Inner Harbor Hotel offers rooms that are generally considered to be clean and comfortable, albeit a bit outdated. Some guests report issues with dated bathrooms, leaks and squeaky doors, while others praise the comfortable beds and beautiful views. While some reviews mention smelly or dirty rooms, others rave about the cleanliness and spaciousness of their accommodations. The hotel as a whole is often said to be in need of a refresh or updating and some guests report issues with old elevators and slow service. Overall, the location and view from the rooms is considered a real bonus and the staff is noted to be nice and accommodating.

Beds

The Sheraton Inner Harbor Hotel boasts comfortable, clean and spacious beds with some guests calling them 'extremely comfortable', 'very comfy' and even 'perfect'. The mattresses and bedding may be in need of updating for some, but overall the beds are comfortable with nice pillows. However, a few guests experienced lumpy and hard beds and some noted mold on the bed sheets. Despite these few negative experiences, the majority of guests were satisfied with their comfortable nights' sleep at this great value hotel in a convenient location.

Cleanliness

The Sheraton Inner Harbor Hotel receives mixed reviews regarding its cleanliness. While some guests find the hotel to be very clean and fresh-smelling, others report issues like dirty towels, floors and shower curtains. The hotel's age detracts from its presentation with outdated decor and furniture, mold and water stains and dusty or dirty hallways. Some guests had issues with plumbing or appliances not working correctly, while others had trouble with room service or breakfast options. Overall, the hotel appears to lack adequate staff to thoroughly clean the rooms and some guests are disappointed with the lack of attention paid to maintaining the property's tidiness.

Staff

The staff at Sheraton Inner Harbor Hotel are receiving glowing reviews from guests. The front desk team is described as responsive, professional and accommodating with particular mentions of Terrance, Kenya, Brianna, Juanita and Maurice for their exceptional service. The staff are said to be friendly, polite, pleasant and nice with a genuine happiness to have guests stay at the hotel. Customer service is praised with some guests even saying it was wonderful. While there are some negative reviews mentioning rude or unhelpful staff members, the majority of guests seem to have had positive experiences with the staff. Overall, the friendliness and helpfulness of the staff, along with the great location, make this hotel a great choice for travelers visiting the area.

Wi-Fi

Guests at the Sheraton Inner Harbor Hotel were generally pleased with their stay, praising the convenient location and comfortable accommodations. However, some guests were disappointed with the requirement to pay an extra fee for wifi usage. Despite this, many guests found the wifi to be reliable and easy to use with some noting that the connection was strong and allowed for easy browsing. Overall, while some guests may have been put off by the extra charge for wifi, those who did use the service found it to be well worth the cost.

Parking

The Sheraton Inner Harbor Hotel provides on-site parking for guests, but there is a fee which some guests feel is pricey. Some guests found the location and maneuvering in the parking garage to be difficult while others found the parking to be ample and convenient. Accessible parking spots were available but their location was uphill and a long walk from the check-in desk. There is no valet parking, so guests must park themselves or pay for an additional parking pass. Some guests were confused about the parking and found the cost to be excessive. The parking arm was broken at times but no damage was reported. While the parking is not secure, there were no reports of damage to parked cars. Overall, the parking arrangement could be improved, but it did not detract from the guests' overall experience at the hotel.

4 Star

The Sheraton Inner Harbor Hotel is a great place to stay in the heart of the trendy Inner Harbor area. Despite being slightly overpriced, it provides exceptional facilities and services for a comfortable short stay. The rooms are clean, comfortable and provide a great view, which for the given price is great value. Though there were a few minor setbacks such as the air conditioning and hot water not working properly in some rooms, overall the hotel is good for a short stay. Guests who enjoyed their time at the hotel mentioned that they will be staying again in the future, highlighting the great experience the hotel provides.

No, Sheraton Inner Harbor Hotel doesn't have any pool.

No, a spa isn't available at Sheraton Inner Harbor Hotel.

Yes, Sheraton Inner Harbor Hotel welcomes dogs.

Yes, parking facilities are available at Sheraton Inner Harbor Hotel.

Yes, Sheraton Inner Harbor Hotel has a gym.

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