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Summary of reviewsHilton Garden Inn Baltimore Inner Harbor is a popular choice among travelers, largely due to its outstanding location near Baltimore's bustling Inner Harbor. Guests appreciate the hotel's proximity to the waterfront, with easy access to numerous attractions such as the aquarium, jazz club, and a variety of dining options. The convenience of nearby entertainment like Starbucks and a movie theater adds to its appeal, providing visitors with plenty of activities without the need for transportation. The location offers both tranquility and accessibility, ideal for a leisurely stroll or a busy sightseeing itinerary.
The rooms at Hilton Garden Inn are frequently praised for their spaciousness and comfort, providing a retreat after a day of exploration. Guests highlight the beauty and cleanliness of the accommodations, with large bathrooms adding a touch of luxury. While the facilities are generally well received, the hotel does encounter some challenges. Certain areas, such as elevators, carpets, and air conditioning outlets, show signs of wear. Additionally, some rooms lack amenities like hair dryers, requiring staff intervention. Despite these issues, the hotel remains a top pick, buoyed by its ideal location and comfortable rooms.
Cleanliness at the hotel receives mixed feedback, with many visitors acknowledging spacious and clean rooms as standout features. The overall cleanliness of the facilities is positively noted, contributing to a pleasant stay. However, some guests report concerns regarding unclean carpets, bathrooms needing better attention, and occasional noise levels, slightly detracting from their experience. An increased focus on maintenance could further enhance the hotel's reputation.
The staff at Hilton Garden Inn Baltimore Inner Harbor deliver exceptional service, consistently enhancing guests' experiences with their friendliness and helpfulness. Names like Damien, Tia, Erma, Betty, and Gina often appear in reviews, emphasizing the personalized attention and warm welcome provided. The front desk and valet staff are renowned for their dedication, ensuring a seamless stay for visitors. While breakfast service occasionally falls short, overall, the staff's commitment to hospitality is a major asset, making the hotel a memorable choice for travelers. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is recognized as a leading green hotel in Baltimore, demonstrating support for environmentally friendly and sustainable practices. They encourage visitors to experience the Inner Harbor area while limiting their carbon footprint.
Family Friendly Hotel
This hotel is a family-friendly option.
Dog Friendly Hotel
While specific pet amenities are not detailed, Hilton Garden Inn hotels often accommodate pets. Its Inner Harbor location provides access to waterfront areas for dog walks.
Hotel near Nightlife Spots
Located on South President Street, this hotel is within walking distance of Inner Harbor nightlife. Its central location allows easy access to bars, restaurants, and entertainment venues.
Business Hotel
The Hilton Garden Inn Baltimore Inner Harbor is a suitable option for business travelers. It offers essential amenities and services.
Hotel with Parking
This hotel offers self-parking on-site. It is conveniently located near the Inner Harbor.
Accessible Hotel
This hotel provides accessible rooms with options for both accessible bathtubs and walk-in showers, both equipped with grab bars and seats. For guests with hearing impairments, the hotel offers TTY devices, hearing aid kits for meetings, and closed-captioned TV programming. Accessible common areas and elevators are available.
Hotel with Gym
The Hilton Garden Inn Baltimore Inner Harbor has gym and fitness center. The hotel provides a fitness center for guests looking to maintain their workout routine.
3-Star Hotel
The Hilton Garden Inn Baltimore Inner Harbor features comfortable rooms and on-site dining. Its location near the Inner Harbor makes it a convenient choice for exploring the city.
Room Types
Double Room with Two Double BedsThis room features 2 double beds, complimentary WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
King Room with Microwave/FridgeThis room features a king size bed, complimentary WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
King Room with BathTub - Disability Access This room features a king size bed, accessible bathtub with a grab bar, lowered vanity, lowered shelf, complimentary WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
King Room with Roll-In Shower - Mobility AccessibleThis room features a king size bed, roll-in shower with attached accessible seating, lowered shelf, complimentary WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
King Room with Sofa BedThis room features a king size bed and a sofa bed, complimentary WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
Premium Room with Two Double BedsThis room features 2 double beds, in-room snacks and drinks, premium WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
Premium King RoomThis room features a king size bed, in-room snacks and drinks, premium WiFi, 40-inch TV, work desk, ergonomic chair, refrigerator, microwave, coffee maker, iron/ironing board, and Neutrogena(R) bath amenities.
Guest Reviews
7.5
Good
Location
Tucked away near the heart of Baltimore's vibrant Inner Harbor, the Hilton Garden Inn boasts an enviable location that continuously draws praise from its guests. Situated just a stone's throw from the bay, this hotel offers easy access to the bustling harbor and its scenic boardwalk, making it the perfect base for travelers eager to explore. Visitors appreciate being within walking distance of the city's waterfront, as well as a plethora of nearby restaurants and attractions like the aquarium and even the Keystone Korner jazz club. The convenience of nearby Starbucks and a movie theater adds to its charm, providing guests with numerous entertainment and dining options without requiring a car. Despite some minor dining-related criticisms, the hotel's facilities are acknowledged for their cleanliness and comfort, enhanced by a friendly and accommodating staff. Whether planning a leisurely stroll or a full itinerary around the harbor, this prime location offers both tranquility and convenience.
Rooms
Nestled in the heart of Baltimore, the Hilton Garden Inn Baltimore Inner Harbor positions itself perfectly for travelers eager to explore the city's main attractions. With a great location making it easy to access local sights, guests find themselves in a prime spot for city adventures.
When it comes to the rooms, visitors appreciate the size and comfort, with several reviews noting spacious accommodations that are perfect for relaxation after a day of exploring. Many guests highlight that the rooms are beautiful and exceptionally clean, with a particular nod to spacious bathrooms that offer a touch of luxury. Similarly, the facilities are described as very nice, adding to the overall positive experience at the hotel.
However, the facility does face some challenges. A number of guests have pointed out areas requiring attention, mentioning the worn-out condition of certain aspects like elevators, carpets, and air conditioning outlets. Some rooms lack amenities such as hair dryers, which prompted guests to request them from staff. Comments about linens and blankets suggest room for improvement in maintenance and attention to detail.
Overall, the Hilton Garden Inn Baltimore Inner Harbor stands out for its ideal location and comfortable rooms, but could enhance the guest experience by addressing specific maintenance issues.
Cleanliness
The Hilton Garden Inn Baltimore Inner Harbor is a hotel that receives mixed feedback regarding its cleanliness. Many guests appreciate the spaciousness and cleanliness of the rooms, noting comfort as a standout feature. Several reviews highlight rooms that were exceptionally clean and overall facilities that maintain a good standard of cleanliness. The hotel's prime location adds to the appeal for travelers looking for convenience and a clean place to stay.
However, there are recurring concerns about specific aspects of the hotel's cleanliness. Some guests report unclean carpets emitting a notable odor, bathrooms needing more attention, and certain rooms not meeting expectations for cleanliness upon check-in. Additionally, noise levels and a sense of outdated decor in some rooms contribute to dissatisfaction among a few guests.
Overall, while some guests find the hotel to be clean and comfortable, allowing for a pleasant stay, others experience challenges that detract from their visit. Attention to carpet upkeep and bathroom maintenance could enhance the hotel's reputation.
Staff
At Hilton Garden Inn Baltimore Inner Harbor, guests consistently praise the exceptional service provided by the staff. Many visitors highlight the friendliness and helpfulness of the team, noting that their interactions with the staff significantly enhanced their stay. Names like Damien, Tia, Erma, Betty, and Gina come up frequently, underscoring the personal touch and warm welcome extended by the employees. The front desk and valet staff are often described as amazing, contributing to a seamless and enjoyable experience. The dedication of the staff to maintaining a well-run and inviting environment is evident, with particular mentions of the porter and other service personnel. However, it's worth noting that there are isolated instances of dissatisfaction, particularly concerning the breakfast service. Overall, the staff's commitment to hospitality plays a pivotal role in making this hotel a memorable choice for travelers.
No, Hilton Garden Inn Baltimore Inner Harbor doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Baltimore Inner Harbor.
Yes, Hilton Garden Inn Baltimore Inner Harbor welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Baltimore Inner Harbor.
Yes, Hilton Garden Inn Baltimore Inner Harbor has a gym.