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Summary of reviewsCountry Inn & Suites by Radisson, Jonesborough-Johnson City West, TN, offers a notable experience for visitors, highlighted by its prime location and friendly staff. The hotel's proximity to the historic old town, local amenities, shops, restaurants, a nearby hospital and East Tennessee State University (ETSU) makes it a convenient choice for various travelers. Guests appreciate the clean facilities and professional, courteous staff that contribute to an enhanced overall experience.
The breakfast service receives mixed reviews. Many guests commend the quality and consistency, describing it as good and providing fresh fruit and a decent variety of options. However, some find the selection modest and limited, especially for those with specific dietary needs. The breakfast schedule, which ends at 9 AM, is also a point of contention.
The hotel's rooms consistently meet expectations for cleanliness and comfort, often lauded for their spaciousness and amenities such as balconies, hot tubs and Jacuzzi tubs. Guests generally find the rooms updated, smoke-free and providing a quiet and pleasant stay, despite occasional issues such as hard beds and moisture problems.
Cleanliness is a strong suit of the hotel with many guests describing it as one of the cleanest they've ever seen. The rooms and overall building are often noted for being well-maintained and comfortable. Nevertheless, some guests have reported issues with dirty carpets, musty smells and infrequent upkeep in certain areas, especially concerning the exterior.
The staff consistently receive high praise for their friendliness and accommodating nature with standout mentions for their courteous service at the front desk and among the cleaning and maintenance teams. Despite a few less favorable interactions, the staff are largely described as phenomenal and exceptional.
The indoor pool is a popular feature, especially among children. Guests appreciate its cleanliness and the ample operating hours from 7 AM until midnight. However, some concerns regarding water temperature, clarity and occasional unpleasant odors were noted.
For families, the hotel offers a welcoming atmosphere and activities suitable for children, including spacious accommodations for baby beds and engaging in-house swimming facilities. The hotel’s ambiance and amenities like jacuzzis and fireplaces make it a fitting choice for family-oriented events and holiday stays, gaining mentions during festive periods like Christmas and July 4th.
Bed comfort varies significantly among guests with some praising their comfort while others describe the mattresses as too hard or worn out. This inconsistency suggests room for improvement to ensure a more uniformly comfortable experience.
Overall, the Country Inn & Suites by Radisson in Jonesborough-Johnson City West, TN, provides a satisfying stay with several strong points, though certain aspects could benefit from enhancements to meet the high expectations set by its positive reviews.
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