Country House where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
Yes
temperature self measure
Do you perform temperature checks upon guests' arrivals?
Other
See above answer
Do you ensure contactless check-in/check-out?
Other
Yes
CleaningIs there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, daily
Are guests' luggage and belongings disinfected upon arrival?
No
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
No
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
There are no elevators
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? Clean and Safe (Portuguese Tourism Office)
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Are there dedicated isolation zones on property?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: Acording to internal protocol
Is there a doctor available either on-site or on-call?
Yes
Additional Information:
Only have 1 person working BEFORE guests arrive. Only one group (families mostly) checks-in and stay closed. No clean services are provided during the stay.
