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Summary of reviewsNestled just outside the charming town of Healesville, Sanctuary House Resort Motel offers a peaceful retreat in a beautiful bushland setting. Ideally situated for wildlife enthusiasts, it is conveniently close to Healesville Sanctuary and provides easy access to the town center's shops, restaurants and local attractions such as wineries and hiking trails. Guests frequently highlight the tranquil environment, well-maintained grounds and amenities like the gardens, pool and BBQ facilities, making it perfect for a relaxed weekend getaway.
The motel’s breakfast offerings are highly regarded with many guests praising the quality and value of the delicious cooked breakfasts and the adequate continental options. Although there are occasional complaints about cleanliness and the breakfast area’s size, most guests leave satisfied with their morning meal.
Dinner at the on-site restaurant stands out as a highlight with many guests describing their meals as excellent, delicious and well-priced. The dining experience is enhanced by fresh, homemade dishes and very good service, despite some wishing for extended restaurant hours.
In terms of accommodation, the rooms are generally described as spacious, clean and comfortable, although there are occasional mentions of outdated decor and minor maintenance issues. The welcoming wood fire in the reception area adds to the cozy atmosphere. Cleanliness is a strong point with the property and the rooms being well-kept, creating a pleasant and inviting environment.
The staff at Sanctuary House Resort Motel receive consistent praise for their exceptional service and friendliness. Guests frequently commend the welcoming nature of the receptionists and the property owners, Helen and Sam, who go above and beyond to ensure guests have a comfortable stay.
The WiFi service is generally appreciated with most guests finding it fast and reliable, though a few experienced connectivity issues. The pool area receives mixed feedback; while it is often praised for being clean and enjoyable, some guests found it small or noisy.
Beds at the motel are mostly described as comfortable and cozy with many appreciating the addition of electric blankets for extra warmth. However, there are occasional complaints about the firmness of the beds and issues with soft pillows.
As a three-star property, Sanctuary House Resort Motel provides good value for money. It offers basic amenities, clean bathrooms and the convenience of kitchen facilities. Despite some minor drawbacks, such as the need for refurbishment and occasional issues with air conditioners and water pressure, the motel remains a popular and reasonable choice for budget-conscious travelers seeking a serene escape in a picturesque setting.
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