InfoSummary of reviewsYakovtsi Inn, nestled in the picturesque Balkan Mountains, offers a serene escape with its tranquil atmosphere and breathtaking natural surroundings. The inn’s strategic location near the Yovkovtsi Reservoir and the charming town of Elena makes it an ideal starting point for outdoor activities and exploration, despite its proximity to a main road causing occasional noise.
Guests praise the large, spacious rooms for their ample space and warmth, enhancing comfort during their stay. The staff at Yakovtsi Inn are frequently commended for their friendliness, responsiveness and efficiency, contributing to a welcoming and positive atmosphere.
The inn’s dinner offerings receive positive feedback for their quality, often described as delicious and quickly prepared. The restaurant’s cuisine and attentive service provide a generally satisfying dining experience. However, there are some mixed reviews regarding breakfast with some guests enjoying the homemade feel of the food, while others desire more variety and larger portions.
Cleanliness at Yakovtsi Inn has mixed reviews. While many guests appreciate the overall cleanliness and maintenance, some note issues with dust, spiders and cobwebs, suggesting room for improvement in housekeeping standards.
The pool facility also receives varied feedback. When well-maintained, it is a popular feature among families, although inconsistencies in maintenance and occasional issues with the pool's condition have been noted.
Overall, Yakovtsi Inn stands out for its natural beauty, comfortable rooms, friendly staff and quality dinners, making it a pleasant destination for those looking to disconnect and enjoy a peaceful retreat in the countryside. Show more
InfoSummary of reviewsRelax Coop Hotel is highly praised for its serene location, nestled in a tranquil, mountainous area with stunning panoramic views and lush landscapes. Guests appreciate the meticulously cared-for garden and the clean, unique natural environment that provides an ideal retreat for relaxation and connection with nature. The hotel's scenic and peaceful surroundings are a significant draw for those seeking to unwind.
The hotel offers a generally positive breakfast experience, characterized by a plentiful and satisfying selection of excellent, balanced and delicious food. Guests appreciate the variety of offerings, although there are occasional concerns about item availability and diversity, especially during peak times or on days with fewer guests. The helpful staff and excellent internet service complement the overall breakfast experience.
Dinner at the hotel receives mixed reviews. While some guests enjoy the rich and delicious meals with sufficient portions, others point out limited variety and repetitive menu options. Issues with slow service and understaffing during peak dinner times are also mentioned. Overall, the dinner service could benefit from more diverse and higher quality offerings to meet broader guest expectations.
Room experiences at Relax Coop Hotel are varied. Positive feedback includes cleanliness, comfort, spaciousness and beautiful views. However, some guests report outdated furniture, cleanliness issues and maintenance problems such as poor soundproofing and small showers. Despite these concerns, the rooms offer a good price-quality ratio and are generally comfortable for a peaceful stay.
Cleanliness throughout the hotel is generally commendable with frequent mentions of clean accommodations and common areas, including the spa and relaxation zones. However, some guests have noted specific issues such as dirty rooms, indoor pool hygiene concerns and occasional cleanliness lapses in bathrooms.
The hotel staff is widely praised for their friendliness, kindness and responsiveness. Guests appreciate the courteous and helpful demeanor of the reception staff and overall positive interactions with the hotel's team. Despite some complaints about staff shortages in the restaurant, the staff's warm and helpful attitude significantly enhances the guest experience.
The spa at Relax Coop Hotel is described as clean and well-maintained with a nice relaxation area and friendly service staff. However, some guests note inconsistencies with operational spa facilities and advertised procedures not always matching actual experiences.
The gym receives mixed feedback with positive comments on maintenance and modernization but criticism for its small size, lack of proper workout equipment and cleanliness issues.
Pool facilities are generally clean and well-maintained, though the water temperature is often noted as too cold. Despite this, the spacious and clean pool areas provide a relaxing environment for guests.
The hotel caters well to families with a park-like environment and suitable spaces for children to explore. While some specific room placement requests were not honored, resulting in noise disruptions, the overall family-friendly atmosphere and facilities are appreciated.
Mixed reviews are shared regarding the beds with some guests finding them comfortable while others report discomfort due to worn-out mattresses and pillows in need of replacement.
For business travelers, the hotel offers a conducive environment for work, though there is no dedicated business center. The restaurant provides delicious food with prompt service, despite occasional staff shortages and longer wait times.
The indoor pool receives generally positive feedback for cleanliness and a warm, inviting atmosphere. However, experiences with water temperature and the mineral content of the pool and jacuzzi vary, indicating some room for improvement.
In summary, Relax Coop Hotel provides a tranquil natural setting and a generally positive guest experience with room for improvement in dining variety, room updates and spa and pool temperature consistency. The friendly and helpful staff, along with the serene environment, remain standout features. Show more
