InfoSummary of reviewsJELA Natural Resort provides a charming escape into nature, nestled amidst picturesque mountains and forests near the Kosovo border. Its serene location is ideal for outdoor enthusiasts seeking breathtaking landscapes and tranquility. Guests appreciate the resort's beautiful architecture and the peaceful ambiance of private wooden cabins, enhanced by fresh mountain air and stunning vistas.
The dining experience at JELA Natural Resort is noteworthy, with breakfast and dinner receiving high praise for quality and value. Guests appreciate the well-prepared meals and commend the restaurant's friendly staff and reasonable prices. The inclusion of live music in the evenings further enriches the dining atmosphere.
While the resort offers visually appealing accommodations, there are mixed reviews regarding room conditions. Many guests enjoy the charming setting and thoughtful design, particularly catering to specific interests like riders. However, rooms are occasionally small, with issues related to cleanliness, maintenance, and amenities such as comfortable mattresses and plumbing. Despite these challenges, the resort appeals to those desiring a simplistic, natural retreat.
Cleanliness reviews vary, with some guests appreciating the fresh aroma of the cabins while others encounter maintenance issues, particularly in bathrooms. The resort's smoking policy in the dining hall may detract from the overall experience for some. WiFi connectivity is another area requiring improvement, particularly in personal accommodations, although the restaurant provides reliable internet access.
The staff at JELA Natural Resort consistently earn commendations for their friendliness and eagerness to assist, contributing to a welcoming atmosphere. Although there is room for improvement in preparedness and language skills, the team is dedicated to ensuring a pleasant stay for guests, often making thoughtful gestures such as preparing rooms in advance.
Overall, JELA Natural Resort is an appealing choice for those seeking a serene getaway amidst nature, with excellent dining and attentive service highlighted as key strengths, while improvements in room maintenance and WiFi would enhance the guest experience. Show more
