The Hilton Mall of Istanbul is highly regarded for its prime and convenient location, especially appreciated by shopping enthusiasts and travelers with quick accessibility needs. Its proximity to the Mall of Istanbul and a nearby metro station provides exceptional ease for retail therapy and exploring various parts of Istanbul. Despite being close to major amenities, the hotel maintains a serene environment, contributing to a comfortable stay.
Breakfast at the hotel is well-received for its richness and quality, including a wide range of breads, cakes and fresh fruits. While some guests call for more variety and freshness, the general feedback leans towards a satisfying breakfast experience. Dinner, however, has received mixed reviews with room service food described as delicious by some but lacking quality and variety according to others.
The rooms are a standout feature, lauded for their spaciousness, modern design and overall cleanliness. Guests appreciate the large, well-furnished spaces with contemporary amenities, although there are occasional reports of cleanliness issues and minor inconveniences like smoking smells and malfunctioning air-conditioners.
Cleanliness across the hotel generally meets high standards with perfectly clean rooms and well-maintained facilities being frequently highlighted. However, there are some inconsistencies, such as unemptied trash bins and insufficient restocking of essentials. The friendly and helpful staff, particularly the cleaning personnel, add to the positive experience by maintaining a polite and efficient service.
Staff at the Hilton Mall of Istanbul are consistently praised for their friendliness, professionalism and attentive service. Many guests mention specific employees for their exceptional service, contributing significantly to the hotel's welcoming atmosphere. Housekeeping and restaurant staff are also recognized for their courteousness and helpfulness.
The fitness center receives favorable comments for its quality and the inclusion of spa services, meeting the expectations of most guests. Parking, while available, requires a fee and has limited space with some guests noting the absence of a dedicated car garage.
The hotel is family-friendly, offering spacious accommodations that ensure a comfortable stay for families. Large family rooms are a notable highlight, although there are suggestions for more variety in the breakfast buffet and additional activities, especially on Sundays.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with positive mentions of the pillows, some report discomfort due to the quality of the sheets and bed cleanliness.
Regarding its five-star rating, the hotel has mixed reviews. Some guests affirm it deserves this rating for living up to Hilton's reputable standards, while others feel it falls short, suggesting a more appropriate four-star rating. Nevertheless, the Hilton Mall of Istanbul offers a luxurious stay with its commitment to cleanliness, modern design and overall excellent service, providing a premium hospitality experience.
Ibis Istanbul Esenyurt is a modern hotel featuring156 rooms, located in Esenyurt / Beylikdüzü, 4km distance to to Tuyap Fair Center.
Summary of reviews
Ibis Istanbul Esenyurt is strategically located, making it an excellent choice for travelers attending conventions at the nearby Tuyap Exhibition Center or those looking to explore the city's shopping hubs like Marmara Park Mall. The ease of access to major public transportation, including the metrobus, further enhances the convenience for guests.
The hotel's breakfast is well-received with guests praising the variety and taste, particularly the Turkish offerings. The breakfast buffet is seen as a substantial and enjoyable aspect of the stay, though a few guests suggest that additional items could enhance the experience.
Cleanliness is a standout feature at Ibis Istanbul Esenyurt. Guests consistently report that the rooms and bathrooms are exceptionally clean and well-maintained. Daily towel replacements and a generally tidy environment contribute to a comfortable stay. Although there are occasional mentions of areas for improvement, these instances are infrequent.
Guestrooms at the hotel receive varied feedback. The cleanliness and comfort of the beds and pillows are notable positives. However, the room size is often described as small with some guests finding it tight. Additionally, issues with amenities such as lack of towels and bathroom gel, as well as temperature control, are mentioned by some guests.
The hotel staff are frequently commended for their friendliness and professionalism. Guests note the courteous and cooperative nature of the reception and dining staff with special acknowledgment for individuals like Murad and Nourhan who leave a particularly positive impression. While minor reports suggest areas for improvement in hospitality, most guests find the staff’s service commendable.
WiFi service at the hotel receives mixed reviews. Some guests notice improvements in internet speed, while others report slow and inconsistent connectivity, especially during peak times. This suggests the need for ongoing attention to ensure reliable internet access for all guests.
Parking is a valuable amenity at Ibis Istanbul Esenyurt, offering secure and private options. While the availability of parking facilities is appreciated, some guests find the upper and basement areas challenging to navigate and note the limited parking space at the entrance. Despite these issues, having dedicated parking on-site remains a significant benefit for those traveling with vehicles.
Overall, Ibis Istanbul Esenyurt provides a clean, conveniently located and customer-friendly environment, making it a favorable option for both business and leisure travelers.