5-Star HotelSummary of reviews related to the '5 Star' categoryGran Hotel Lakua has received mixed reviews with many guests highlighting that it does not meet the standards expected of a five-star hotel. Frequent criticisms point to the condition of the spa, which is considered neglected and the overall facilities that are deemed outdated and not up to par. Guests have expressed dissatisfaction with the level of service, citing issues such as the lack of complimentary water, inadequate staffing and delayed check-ins. Additionally, the extra charge for using the pool has been a point of contention.
While the hotel is marketed as a five-star establishment, reviews suggest it falls short of this rating with some guests feeling it is more suitable as a three or four-star hotel. The cleaning standards have also been widely criticized with reviewers repeatedly noting that they are not at the level expected for a hotel of this purported caliber. The catering services have also been highlighted as disappointing for a five-star rating.
In summary, while there are occasional mentions of decent service, the overarching sentiment is one of unmet expectations and a decline in quality, making Gran Hotel Lakua feel very basic for a five-star designation.
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