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Summary of reviewsKingston Hotel 13 - Penang Hills, formerly known as Deview Hotel, is strategically located in the vibrant Ayer Itam area, offering guests easy access to notable Penang attractions such as the Kek Lok Si temple and Penang Hill. The bustling surroundings filled with local food stalls and markets provide guests with convenient culinary options and a true taste of Penang’s cultural atmosphere. The hotel is particularly appreciated for its spacious, modern, and clean rooms, which are perfect for families and couples alike, featuring large windows with splendid mountain views. Despite a few remarks about dated interiors, the overall cleanliness and comfort of the rooms stand out, supported by excellent service from friendly and helpful staff.
Guests consistently praise the staff for their courteousness and efficiency, contributing to a smooth and welcoming experience. The cleaning staff maintains a high standard of hygiene, even though some areas like smelly carpets and dusty rooms have room for improvement. The hotel's breakfast receives mixed reviews, with some guests finding the options limited, especially for vegetarians, yet appreciating the availability of nearby street food vendors. Breakfast service starts late, which might not suit early risers, and the restaurant is independently operated, separate from the hotel.
The beds at Kingston Hotel 13 are noted for their comfort, with king-size options available, though some guests mentioned the length as slightly short, and a few found the mattresses too soft. Nonetheless, these aspects do not detract significantly from the overall positive experience that the hotel provides, marked by its welcoming atmosphere, clean and spacious accommodations, and committed staff. The combination of location, comfort, and service makes Kingston Hotel 13 a solid choice for those visiting the area.
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