Urban City
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Summary of reviewsUrban City is strategically located in the heart of Aveiro, offering guests easy access to local attractions, restaurants, cafes, shops and nightlife. Its central placement by the scenic canals and historical sites makes it an excellent base for exploring the vibrant city. The convenient self check-in and check-out process enhances guest experience, contributing to an overall enjoyable stay in a relatively quiet yet central setting.
Despite some inconsistencies, notably the breakfast service, which many guests found to be lacking or nonexistent despite being advertised, some visitors did report satisfaction with the breakfast provided. However, the inconsistency in delivering the promised morning meal remains a notable issue.
The rooms at Urban City receive mixed reviews. Positive highlights include clean, bright and cozy spaces with some guests appreciating the spaciousness and functional design, especially given the hotel's excellent location. Comfortable beds also add to the appeal for a short stay. However, numerous reviews have pointed out discrepancies between advertised photos and the actual room conditions, noting issues like smaller-than-expected room sizes, dampness, mold, non-functional air conditioning and heating systems, poor soundproofing and subpar cleanliness.
Cleanliness seems to be a significant challenge with many guests reporting dirty floors, stained towels, mold and unpleasant odors, particularly in the bathrooms. However, there are occasional mentions of rooms being clean upon arrival and well-maintained common areas.
The staff at Urban City receive mixed evaluations, praised for their friendliness and helpfulness when present. Guests appreciate the efficient self-service check-in process and responsive digital communication, though the lack of physical staff presence often leads to unaddressed issues and a sense of impersonal service.
Free WiFi connectivity struggles are frequently reported with slow speeds, weak signals and inconsistent access, particularly affecting upper-floor rooms. These issues significantly hinder guests' online activities and are a common source of frustration.
Urban City's prime location in a bustling nightlife area is a double-edged sword. It's perfect for those seeking an active social scene with numerous pubs, bars and restaurants nearby. However, the nightlife noise can be disruptive for light sleepers, compounded by the hotel's insufficient soundproofing.
The beds generally receive positive feedback for their comfort and size, contributing to a good night's sleep. However, additional sleeping arrangements like sofa beds are often criticized for being uncomfortable and in poor condition. Cleanliness concerns regarding bedsheets are also noted.
The hotel’s pet-friendly policy is well-received, providing convenience for traveling pet owners. Despite occasional disturbances from other animals, the overall sentiment is positive, making Urban City an accommodating choice for guests with pets.
In summary, while Urban City's central location and pet-friendly policy are significant advantages, areas like breakfast consistency, room condition, cleanliness, internet connectivity, staff presence and soundproofing require substantial improvements to meet guest expectations fully.
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Despite some inconsistencies, notably the breakfast service, which many guests found to be lacking or nonexistent despite being advertised, some visitors did report satisfaction with the breakfast provided. However, the inconsistency in delivering the promised morning meal remains a notable issue.
The rooms at Urban City receive mixed reviews. Positive highlights include clean, bright and cozy spaces with some guests appreciating the spaciousness and functional design, especially given the hotel's excellent location. Comfortable beds also add to the appeal for a short stay. However, numerous reviews have pointed out discrepancies between advertised photos and the actual room conditions, noting issues like smaller-than-expected room sizes, dampness, mold, non-functional air conditioning and heating systems, poor soundproofing and subpar cleanliness.
Cleanliness seems to be a significant challenge with many guests reporting dirty floors, stained towels, mold and unpleasant odors, particularly in the bathrooms. However, there are occasional mentions of rooms being clean upon arrival and well-maintained common areas.
The staff at Urban City receive mixed evaluations, praised for their friendliness and helpfulness when present. Guests appreciate the efficient self-service check-in process and responsive digital communication, though the lack of physical staff presence often leads to unaddressed issues and a sense of impersonal service.
Free WiFi connectivity struggles are frequently reported with slow speeds, weak signals and inconsistent access, particularly affecting upper-floor rooms. These issues significantly hinder guests' online activities and are a common source of frustration.
Urban City's prime location in a bustling nightlife area is a double-edged sword. It's perfect for those seeking an active social scene with numerous pubs, bars and restaurants nearby. However, the nightlife noise can be disruptive for light sleepers, compounded by the hotel's insufficient soundproofing.
The beds generally receive positive feedback for their comfort and size, contributing to a good night's sleep. However, additional sleeping arrangements like sofa beds are often criticized for being uncomfortable and in poor condition. Cleanliness concerns regarding bedsheets are also noted.
The hotel’s pet-friendly policy is well-received, providing convenience for traveling pet owners. Despite occasional disturbances from other animals, the overall sentiment is positive, making Urban City an accommodating choice for guests with pets.
In summary, while Urban City's central location and pet-friendly policy are significant advantages, areas like breakfast consistency, room condition, cleanliness, internet connectivity, staff presence and soundproofing require substantial improvements to meet guest expectations fully.
Dog Friendly Guest House
Urban City is a guesthouse located in the heart of Aveiro. It is listed as dog-friendly. It may offer a balance of comfort and convenience for guests traveling with pets.
Guest House near Nightlife Spots
Urban City is located on Rua dos Mercadores, offering easy access to the city center and its nightlife. The guesthouse's location is convenient for guests wanting to explore the local bars and restaurants.
Cheap Guest House
This guesthouse is located on Rua dos Mercadores, offering a central location close to shops and restaurants. It provides budget-friendly accommodation for exploring the city.
Small Guest House
About Urban City
License: 5768/AL
Guest Reviews
Location
Breakfast
Rooms
However, there are several critical points brought up across the reviews. Numerous guests expressed disappointment that their rooms did not match the photos or descriptions provided on the booking site, noting that the rooms were often significantly smaller than expected. Complaints about dampness, humidity, mold and generally poor room conditions were frequent with some reporting musty smells and visible signs of wear and tear. The air conditioning and heating systems were often noted as non-functional, contributing to uncomfortable room temperatures.
Soundproofing seems to be a major issue with many guests reporting disruptions due to noise from neighboring rooms and the corridors. The fixtures and facilities within the rooms also drew criticism: broken or missing handles, malfunctioning showers and dirty or rusty appliances were mentioned repeatedly. The lack of proper storage, including closets or any place to hang clothes, was a common grievance, alongside limited and poor-quality furniture.
Many guests were dissatisfied with the cleanliness standards, pointing out dirty walls, floors and linens. The bathroom facilities, in particular, were often described as needing significant maintenance and repairs. Additionally, safety concerns were raised due to insecure locks and the absence of essential fire safety equipment.
In summary, while some guests found certain aspects of the rooms at Urban City satisfactory, the majority of reviews suggest a need for improvement in maintenance, cleanliness and accurate representation of the accommodations. The hotel’s location is a notable perk, but many found the overall conditions and amenities lacking for the price.
Beds
However, there were notable drawbacks. Several guests found the sofa beds and additional beds to be old, uncomfortable and in poor condition. Issues such as lumpy mattresses and tilting sofa beds were mentioned, impacting the overall comfort for extra occupants. There were also reports of bedsheets being dirty or uncomfortable with instances of hair and crumbs found on the beds.
Despite some guests experiencing poor quality or even horrible mattresses, the majority seemed satisfied with the main bed's comfort. The common complaints related to the configuration of beds with several reports of receiving two single beds pushed together instead of a double bed, leading to discomfort.
Overall, while the primary beds at Urban City often meet comfort expectations and provide a good night's sleep, the additional sleeping arrangements and cleanliness issues leave room for improvement.
Cleanliness
Some guests note discrepancies between the photos and the actual state of the accommodation, feeling misled by the imagery. Issues of dust, musty odors and even insect presence in rooms add to the dissatisfaction of many. The facility's age shows through rusty fixtures, peeling wallpaper and moisture-damaged walls, compounded by inadequate cleaning efforts.
However, amidst the criticisms, there are isolated instances of praise. Some rooms are described as clean upon arrival with specific mentions of satisfactory conditions and a well-maintained common area kitchen. A few reviewers appreciated comfortable rooms and some found the cleanliness standards met their expectations, especially considering the price point.
In summary, while Urban City has some positive aspects, the general consensus from reviews emphasizes a need for significant improvement in cleanliness and maintenance to meet guest expectations and improve overall satisfaction.
Staff
On a more positive note, reviews consistently mentioned the staff as being friendly, helpful and attentive when they were present. There were commendations for individual employees like housekeepers and reception staff, described as polite, caring and quick to resolve issues. The staff's responsiveness through digital means (text, phone, WhatsApp) was appreciated, even though physical presence was largely missing.
However, dissatisfaction was prevalent due to the frequent absence of staff, leading to difficulties in clarifying problems or receiving assistance in person. Several reviews noted the unpleasant behavior of some staff members, who were rude or unhelpful. The lack of a consistent, accessible reception desk was another recurring complaint, contributing to a sense of impersonal and, at times, ineffective service.
Overall, while Urban City has friendly and professional staff when they are present, the reliance on automated processes and lack of physical staff presence often leads to guest frustration and a feeling of disconnect.
Wi-Fi
Nightlife
However, the vibrant surroundings come with a significant downside: noise. The hotel's proximity to nightlife hotspots results in considerable noise throughout the night, making it challenging for light sleepers to get a restful sleep. Guests also report hearing noise from within the hotel, including other patrons in the corridors and adjacent rooms, due to thin walls and gaps under doors.
While the location is excellent for convenience and entertainment, the constant nighttime activity and insufficient sound insulation may detract from the overall experience for those sensitive to noise.
Dog Friendly
No, Urban City doesn't have any pool.
No, a spa isn't available at Urban City.
Yes, Urban City welcomes dogs.
No, parking facilities aren't available at Urban City.
No, Urban City doesn't have a gym.
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