The Surrey Hotel
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Summary of reviewsThe Surrey Hotel excels in providing a comfortable and enjoyable stay, prominently highlighted by its prime location. Conveniently situated near the Auckland CBD, the hotel offers guests easy access to major landmarks like Eden Park, Western Springs and the Auckland Zoo. Visitors appreciate the hotel's accessibility, whether traveling by public transport or car, as well as its proximity to cafes, shops and restaurants, making it a superb choice for both business and leisure travelers.
The hotel's breakfast service generally receives positive feedback for its delicious and hearty offerings, particularly when enjoyed in the attached pub, which adds to a pleasant dining atmosphere. Despite some minor inconsistencies and areas for improvement, such as occasional cold food and limited gluten-free options, the overall quality and value of the breakfast are well-regarded by guests.
Dinner at the hotel also leans towards favorable reviews. The pub-style meals, including standout dishes like the Sunday roast and wood-fired pizzas, are often praised for their taste and value. The dining experience is further enhanced by the lovely restaurant setting and helpful staff, although some diners experienced less consistent service and food quality.
In terms of accommodations, The Surrey Hotel features spacious, clean and well-maintained rooms equipped with modern amenities. Guests frequently commend the comfort of the beds, the cleanliness of the bathrooms and the inclusion of kitchenettes in certain rooms, which are ideal for longer stays. Although some rooms displayed minor wear and occasional maintenance issues, the overall impression is of comfort and good value.
Maintaining high cleanliness standards, the hotel ensures a pleasant environment with daily room servicing and consistently tidy, fresh rooms. Any isolated cleanliness issues, particularly in bathrooms, tend to be exceptions rather than the norm.
The staff at The Surrey Hotel stand out for their friendliness, helpfulness and professionalism. Guests feel welcomed and well-cared for, noting instances where staff went out of their way to assist, further enhancing the positive experience.
Regarding amenities, while the hotel offers free WiFi, it often falls short in terms of speed and reliability, which can be inconvenient for guests needing a stable internet connection. Conversely, the indoor heated pool is popular among families for its cleanliness and accessibility, despite occasional mentions of chilly water temperatures.
Parking is another well-received feature with plentiful and convenient on-site parking highly appreciated by guests, particularly those traveling with families. Despite occasional challenges with parking availability, the overall sentiment is positive.
Finally, the hotel is praised for its family-friendly environment, offering spacious rooms and amenities suitable for family groups. The pool and the helpfulness of the staff contribute to creating a welcoming atmosphere for families, making The Surrey Hotel a recommended option for those traveling with children.
In summary, The Surrey Hotel is highly regarded for its strategic location, cleanliness, friendly staff and family-friendly facilities with minor areas for improvement mainly revolving around WiFi connectivity and occasional service inconsistencies.
Categories
The hotel's breakfast service generally receives positive feedback for its delicious and hearty offerings, particularly when enjoyed in the attached pub, which adds to a pleasant dining atmosphere. Despite some minor inconsistencies and areas for improvement, such as occasional cold food and limited gluten-free options, the overall quality and value of the breakfast are well-regarded by guests.
Dinner at the hotel also leans towards favorable reviews. The pub-style meals, including standout dishes like the Sunday roast and wood-fired pizzas, are often praised for their taste and value. The dining experience is further enhanced by the lovely restaurant setting and helpful staff, although some diners experienced less consistent service and food quality.
In terms of accommodations, The Surrey Hotel features spacious, clean and well-maintained rooms equipped with modern amenities. Guests frequently commend the comfort of the beds, the cleanliness of the bathrooms and the inclusion of kitchenettes in certain rooms, which are ideal for longer stays. Although some rooms displayed minor wear and occasional maintenance issues, the overall impression is of comfort and good value.
Maintaining high cleanliness standards, the hotel ensures a pleasant environment with daily room servicing and consistently tidy, fresh rooms. Any isolated cleanliness issues, particularly in bathrooms, tend to be exceptions rather than the norm.
The staff at The Surrey Hotel stand out for their friendliness, helpfulness and professionalism. Guests feel welcomed and well-cared for, noting instances where staff went out of their way to assist, further enhancing the positive experience.
Regarding amenities, while the hotel offers free WiFi, it often falls short in terms of speed and reliability, which can be inconvenient for guests needing a stable internet connection. Conversely, the indoor heated pool is popular among families for its cleanliness and accessibility, despite occasional mentions of chilly water temperatures.
Parking is another well-received feature with plentiful and convenient on-site parking highly appreciated by guests, particularly those traveling with families. Despite occasional challenges with parking availability, the overall sentiment is positive.
Finally, the hotel is praised for its family-friendly environment, offering spacious rooms and amenities suitable for family groups. The pool and the helpfulness of the staff contribute to creating a welcoming atmosphere for families, making The Surrey Hotel a recommended option for those traveling with children.
In summary, The Surrey Hotel is highly regarded for its strategic location, cleanliness, friendly staff and family-friendly facilities with minor areas for improvement mainly revolving around WiFi connectivity and occasional service inconsistencies.
Hotel with Indoor Pool
The Surrey Hotel features a heated indoor pool that is centrally located within the hotel. It's a popular spot for families, especially loved by kids.
Hotel with Heated Pool
The Surrey Hotel provides an indoor heated pool maintained at 28 degrees, along with a private spa/hot tub. This ensures a comfortable and accessible swimming and relaxation option throughout the year.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
The Surrey Hotel boasts a prime location, earning high praise from guests for its proximity to numerous attractions and amenities. Conveniently situated near the Auckland CBD, the hotel offers easy access to major landmarks like Eden Park, Western Springs and the Auckland Zoo. Guests appreciate the central location, which is just a short bus ride or walk from key points of interest, including Ponsonby Road and Grey Lynn's main street.
The surrounding area is highlighted for its beauty and charm with plenty of cafes, shops and restaurants within walking distance. The hotel's location is also noted as being well-suited for business travelers with several reviews mentioning its accessibility to workshops, conferences and offices.
For those arriving by car, the hotel provides easy access to motorways and sufficient on-site parking, enhancing the convenience for guests planning to explore the city or surrounding areas. Public transportation is another strong point with bus services right outside the hotel door, making city commutes hassle-free.
Visitors also found the location ideal for attending events, particularly at Western Springs Stadium and Eden Park, highlighting its suitability for both leisure and special occasions.
Overall, The Surrey Hotel stands out for its excellent and strategic location, offering guests a mix of convenience, accessibility and a pleasant environment, ensuring a comfortable and enjoyable stay.
The breakfast service at The Surrey Hotel garners a range of feedback, though it trends positive overall. Guests frequently described the breakfast as delicious, perfect and truly great. The food quality impressed many with particular praise for an excellent breakfast and superb service. The hotel's breakfast options offer great value for money, especially when taken in the attached pub, where the atmosphere also adds to the experience. For those who enjoy a hearty morning meal, the breakfast portions were noted as generous with some pointing out favorites like mince on toast.
However, there were some inconsistencies and areas needing improvement. Guests mentioned receiving conflicting information about breakfast options, sometimes expecting a buffet but finding a menu service instead. Some reviews cited cold food at the buffet and suggested more gluten-free choices. Other critiques include the lack of basic dining ware like bowls for kids and spoons and occasional issues with breakfast pricing and availability.
Despite these hitches, many guests enjoyed the convenience of having breakfast on-site and appreciated the overall food quality, making it a positive aspect of their stay at The Surrey Hotel.
Dinner at The Surrey Hotel receives mixed reviews, generally leaning positive. Guests frequently praised the tasty food and found the pub-style meals to be of good value. The restaurant itself was often described as lovely, beautiful and inviting with mentions of superb and exceptional meals. Specific dishes, such as the Sunday roast, wood-fired pizzas and steaks, were repeatedly highlighted as fantastic and delicious. The convenience of room service and the ability to dine in a warm, comfortable setting also added to the dining appeal.
Discounts offered to guests, such as a 20% reduction on dinner, were appreciated and contributed to the perceived value of the meals. The restaurant staff received accolades for being extremely helpful and accommodating, enhancing the overall dining experience.
However, some guests had less favorable experiences, noting occasions of poor service and overpriced menu items. The quality of certain dishes did not meet expectations for some diners with specific mentions of poorly prepared scallops and a disappointing pizza. The restaurant's menu had a reasonable selection, though some felt it was limited and found a few items bland and seemingly reheated.
Despite these inconsistencies, the general sentiment towards the food at The Surrey Hotel remains positive, particularly for its excellent pub fare and special dishes.
The Surrey Hotel boasts an array of spacious and well-maintained rooms that offer a comfortable and functional stay. Many guests were pleased with the large, modern and clean rooms, highlighting the presence of contemporary amenities and comfortable beds. The studios and suites were especially noted for their size and the inclusion of kitchenettes, making them ideal for longer stays.
Guests appreciated the cleanliness and daily room servicing, which contributed to a welcoming atmosphere. The bathrooms, often described as modern and clean, featured amenities like strong water pressure and excellent showers, adding to the overall positive experience.
The hotel's convenient location and plentiful parking were valued by travelers, making it accessible for those visiting nearby attractions. Despite some minor issues with noise and room readiness, the overall impression was of good value, combining space, comfort and modern facilities in a charming setting.
While some rooms showed signs of wear or had occasional maintenance issues, the updated and renovated accommodations generally received high praise. With a strong emphasis on cleanliness, comfort and functional amenities, The Surrey Hotel provides a reliable and pleasant stay for visitors.
The beds at The Surrey Hotel have garnered a mixed but largely positive response from guests. Many reviews highlight the comfort of the beds with phrases like comfy beds, super comfy beds and very comfortable beds frequently mentioned. Several guests enjoyed spacious and well-designed bed setups with fresh and quality bedding contributing to an overall restful experience. Families appreciated the good bed arrangements, especially for children and the clean rooms further enhanced the comfort.
However, not all reviews were entirely positive. A few guests found the mattresses either too soft or too hard and some mentioned that the beds could use an upgrade. Issues such as beds being tiny or uncomfortable were noted, though these were less common. Despite these occasional critiques, the majority of guests seemed satisfied, often praising the hotel's ability to ensure a good night's sleep with comfortable beds and good-quality bedding.
The Surrey Hotel is frequently praised for its high standard of cleanliness. Guest reviews highlight the clean and tidy rooms, which are often described as spacious and well-maintained. The daily cleaning service ensures that rooms remain spotless throughout one’s stay. Many visitors commend the modern and updated rooms, noting their comfort and the fresh, clean sheets and towels provided. The hotel staff is frequently mentioned as friendly and helpful, adding to the overall positive experience.
However, there are occasional issues with the cleanliness of the bathrooms with some guests reporting dirty tiles, stained toilet seats and improperly cleaned fixtures. Despite these occasional lapses, the majority of reviews reflect a positive experience with the hotel's hygiene standards. The property is lauded for its neat and comfortable rooms, contributing to a pleasant stay. While certain areas might require more attention, the general consensus is that The Surrey Hotel maintains a commendably clean environment for guests.
The Surrey Hotel is highly praised for its exceptional staff, who consistently receive glowing remarks from guests. It's clear that the team excels in creating a positive atmosphere with adjectives like wonderful, friendly and helpful appearing throughout the reviews. Many guests highlighted the kindness and welcoming nature of the staff, who are described as super friendly and always pleasant. The professionalism and attentive behavior of the staff are also recurrent themes, indicating their dedication to providing excellent customer service.
Even the reception and housekeeping staff are noted for their friendliness and willingness to assist with any issues, ensuring a comfortable stay for all guests. Instances of the staff going above and beyond to help, such as quickly resolving key issues and addressing noisy guests, are frequently mentioned. However, there are isolated cases of less favorable experiences, such as flustered reception staff and one instance of rude behavior, but these seem to be exceptions rather than the rule.
Overall, the staff at The Surrey Hotel are depicted as a significant asset, contributing greatly to the guests' positive experiences and making the hotel a welcoming and accommodating place to stay.
Guests at The Surrey Hotel consistently pointed out that while the hotel offers free WiFi, the quality of the connection leaves much to be desired. Many noted that the internet was slow with frequent interruptions and often required repeated logins. Some guests mentioned that the weak WiFi signal made it difficult to stream content or even complete basic online tasks. In several instances, the internet was described as almost unusable, rendering it challenging for those needing a reliable connection for work.
Despite these issues, it seems that the hotel does offer daily housekeeping and parking facilities, which is seen as a positive aspect. However, the insufficient WiFi was a significant hindrance for many, suggesting a clear area for improvement. Overall, while the free WiFi is a nice touch, its performance fell short of guest expectations, indicating that enhancements are necessary to meet the needs of modern travelers.
The Surrey Hotel offers an indoor heated pool that is well-received by many guests, especially families. Kids particularly enjoy spending time in the pool, finding it a great source of entertainment. The pool area is praised for its cleanliness and unique location in the middle of the hotel, providing easy access for guests.
Several reviewers highlight the pool's appeal for both pre-dinner swims and overall enjoyment during their stay. Despite the positive feedback, some guests noted that the pool was a bit chilly, which was unexpected given its advertised heated feature. Nonetheless, the heated towel rail and the convenience of having both a gym and pool on-site complement the overall experience.
Families find the pool to be a nice addition, contributing to a pleasant stay at the hotel. The facility is described as tastefully set up and super clean, though some guests mentioned it could get a bit crowded at times. On rare occasions, the pool area was described as noisy or not warm enough, which might affect comfort for some visitors.
Overall, the pool remains a hit among younger guests and a valued amenity for most families staying at The Surrey Hotel.
Parking at The Surrey Hotel is generally well-received by guests, highlighting a variety of positive aspects. Numerous reviewers appreciated the onsite parking and the convenience it provided. Free parking was mentioned frequently, which added to the hotel's appeal. Guests found plenty of parking spaces available with comments noting lots of parking and ample free parking onsite as definite advantages. The ease and convenience of the parking situation were commonly praised with terms like easy parking and parking was great appearing often.
The location coupled with good parking was a recurring positive theme with some guests specifically mentioning that they enjoyed the private parking and found it very good. Additionally, families were particularly happy with the great parking options available for them. A few reviewers also pointed out the handy and convenient parking close to shops.
However, there were some mixed experiences regarding parking availability. Several guests mentioned that parking was limited with some describing the parking area as tight or cramped. In some instances, the parking area was full or found to be insufficient, leading to a few frustrations. Despite these occasional setbacks, the overall sentiment towards parking at The Surrey Hotel remains largely positive, underscoring it as a notable benefit for many of its guests.
The Surrey Hotel is a family-friendly establishment offering spacious rooms ideal for family groups. Guests frequently highlighted the convenience of the hotel's location, making it easy to visit family, especially in Point Chavalier. The hotel's amenities and overall environment seem perfectly suited for large families with specific positive mentions from families of five.
The rooms are noted for their good size and comfort, making them suitable even for families with toddlers. The hotel features beds that are considered good for family use, ensuring a pleasant stay for everyone. Additionally, the pool area is a hit among children, although there were a few mentions about kids not being able to enjoy it fully at times.
Families found the hotel an excellent venue for gatherings, such as family parties and appreciated the friendly staff and the quiet ambiance, which enhanced their overall experience. The on-site restaurant also caters well to smaller family groups. However, a minor downside noted was the presence of a glass coffee table in the family room, which may not be ideal for a family setting.
Overall, The Surrey Hotel is praised for its suitability for family accommodations, its child-friendly facilities and its helpful staff, making it a highly recommended option for those traveling with children.
The Surrey Hotel is widely praised for offering superb value for money with many guests noting it as better than pricier options. The property is described as having charming decor and a quality that matches its four-star rating. Guests have highlighted the great standard for the price with the hotel’s service and amenities consistently receiving four-star acclaim.
The facilities are commended and the overall accommodation experience lives up to its four-star designation. Noteworthy mentions include the comfy big beds with multiple guests specifically mentioning how comfortable they found them. The hotel’s excellent location is frequently highlighted, particularly its proximity to the zoo and other key attractions, which many find very convenient.
Customer service at The Surrey Hotel receives high marks for being both excellent and attentive, contributing to the clean and comfortable atmosphere of the property. The hotel consistently provides great facilities and four-star level services, making it an appealing option for travelers seeking quality accommodations.
However, it's important to note that while the majority of reviews are positive, there are some dissenting opinions regarding the value for money. Some guests feel that despite its four-star listing, the price may reflect a different standard of accommodation.
Overall, The Surrey Hotel is praised for its well-kept property, lovely four-star rooms and fantastic location, making it a solid choice for many travelers.
The Surrey Hotel offers an array of features tailored to the needs of business travelers. With a 24-hour reception, it caters to those with unpredictable schedules. The meeting rooms are particularly convenient, providing necessary space and facilities for professional gatherings. Solid wifi support ensures that guests can efficiently manage their work tasks. The hotel is noted for being perfect for short business trips, offering a business-friendly environment and good value for money. Guests also appreciate the quiet rooms and the friendly atmosphere, which contribute to a conducive setting for work stopovers.
The Surrey Hotel offers a favorable experience for guests with disabilities, highlighted by its large, spacious rooms and well-designed, easy access features. With ramps and jacks scattered throughout the premises, getting around is straightforward. The hotel's accessible location is a notable advantage, as it is easy to find and located conveniently close to public transport. Accessible car parking and a smooth approach to public transport further enhance the hotel's appeal.
Inside, the accommodations are fitted with handrails and the shallow steps to the indoor pool ensure it is accessible to all. The elevators located near the reception provide additional convenience for disabled guests. Toilets and room designs meet accessibility standards effectively, although there is mention that the facilities could be improved further. Overall, The Surrey Hotel delivers a generally positive experience for guests with disabilities, ensuring ease and comfort during their stay.
The Surrey Hotel features a well-maintained indoor heated pool that guests frequently appreciate. Many found the pool to be nice, clean and providing a nostalgic feel. It served as a great source of entertainment for everyone with several guests enjoying its warmth and mentioning how it contributed positively to their stay. While some have noted that the pool could have been warmer, the overall sentiment remains positive, making the heated pool a notable amenity at the hotel. The air conditioning was also appreciated by guests, adding to the overall comfort of their experience.
The indoor pool at The Surrey Hotel receives commendable feedback from guests, particularly praising its heated feature which ensures a comfortable swim. Families noted that the kids especially loved the pool, making it a standout facility for those traveling with children. Positioned conveniently in the center of the hotel, the pool is easily accessible and forms a hub of enjoyment. Many guests appreciated the pool's cleanliness and good setup, describing it as a nice and awesome feature. Although there was a solitary mention of the pool being cold, the general consensus points to a pleasant experience with many finding it fun and satisfactory for family use.
The Surrey Hotel offers a stay that combines style, luxury and charm. Recently renovated, the rooms are newly decorated and well appointed, showcasing a very good standard that surpasses even newer hotels. Guests praise the luxurious decor and stylish feel of the hotel, highlighting its beautiful structure and super comfy rooms. The large showers add an extra touch of comfort and the overall ambiance is clean and well-maintained. Considered an exceptional value, The Surrey Hotel presents a luxurious experience that many find to exceed the expectations of a typical four-star property, despite minor issues such as the improper setup of the TV or an unmade bed on occasion.
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Location
The surrounding area is highlighted for its beauty and charm with plenty of cafes, shops and restaurants within walking distance. The hotel's location is also noted as being well-suited for business travelers with several reviews mentioning its accessibility to workshops, conferences and offices.
For those arriving by car, the hotel provides easy access to motorways and sufficient on-site parking, enhancing the convenience for guests planning to explore the city or surrounding areas. Public transportation is another strong point with bus services right outside the hotel door, making city commutes hassle-free.
Visitors also found the location ideal for attending events, particularly at Western Springs Stadium and Eden Park, highlighting its suitability for both leisure and special occasions.
Overall, The Surrey Hotel stands out for its excellent and strategic location, offering guests a mix of convenience, accessibility and a pleasant environment, ensuring a comfortable and enjoyable stay.
Breakfast
However, there were some inconsistencies and areas needing improvement. Guests mentioned receiving conflicting information about breakfast options, sometimes expecting a buffet but finding a menu service instead. Some reviews cited cold food at the buffet and suggested more gluten-free choices. Other critiques include the lack of basic dining ware like bowls for kids and spoons and occasional issues with breakfast pricing and availability.
Despite these hitches, many guests enjoyed the convenience of having breakfast on-site and appreciated the overall food quality, making it a positive aspect of their stay at The Surrey Hotel.
Dinner
Discounts offered to guests, such as a 20% reduction on dinner, were appreciated and contributed to the perceived value of the meals. The restaurant staff received accolades for being extremely helpful and accommodating, enhancing the overall dining experience.
However, some guests had less favorable experiences, noting occasions of poor service and overpriced menu items. The quality of certain dishes did not meet expectations for some diners with specific mentions of poorly prepared scallops and a disappointing pizza. The restaurant's menu had a reasonable selection, though some felt it was limited and found a few items bland and seemingly reheated.
Despite these inconsistencies, the general sentiment towards the food at The Surrey Hotel remains positive, particularly for its excellent pub fare and special dishes.
Rooms
Guests appreciated the cleanliness and daily room servicing, which contributed to a welcoming atmosphere. The bathrooms, often described as modern and clean, featured amenities like strong water pressure and excellent showers, adding to the overall positive experience.
The hotel's convenient location and plentiful parking were valued by travelers, making it accessible for those visiting nearby attractions. Despite some minor issues with noise and room readiness, the overall impression was of good value, combining space, comfort and modern facilities in a charming setting.
While some rooms showed signs of wear or had occasional maintenance issues, the updated and renovated accommodations generally received high praise. With a strong emphasis on cleanliness, comfort and functional amenities, The Surrey Hotel provides a reliable and pleasant stay for visitors.
Beds
However, not all reviews were entirely positive. A few guests found the mattresses either too soft or too hard and some mentioned that the beds could use an upgrade. Issues such as beds being tiny or uncomfortable were noted, though these were less common. Despite these occasional critiques, the majority of guests seemed satisfied, often praising the hotel's ability to ensure a good night's sleep with comfortable beds and good-quality bedding.
Cleanliness
However, there are occasional issues with the cleanliness of the bathrooms with some guests reporting dirty tiles, stained toilet seats and improperly cleaned fixtures. Despite these occasional lapses, the majority of reviews reflect a positive experience with the hotel's hygiene standards. The property is lauded for its neat and comfortable rooms, contributing to a pleasant stay. While certain areas might require more attention, the general consensus is that The Surrey Hotel maintains a commendably clean environment for guests.
Staff
Even the reception and housekeeping staff are noted for their friendliness and willingness to assist with any issues, ensuring a comfortable stay for all guests. Instances of the staff going above and beyond to help, such as quickly resolving key issues and addressing noisy guests, are frequently mentioned. However, there are isolated cases of less favorable experiences, such as flustered reception staff and one instance of rude behavior, but these seem to be exceptions rather than the rule.
Overall, the staff at The Surrey Hotel are depicted as a significant asset, contributing greatly to the guests' positive experiences and making the hotel a welcoming and accommodating place to stay.
Wi-Fi
Despite these issues, it seems that the hotel does offer daily housekeeping and parking facilities, which is seen as a positive aspect. However, the insufficient WiFi was a significant hindrance for many, suggesting a clear area for improvement. Overall, while the free WiFi is a nice touch, its performance fell short of guest expectations, indicating that enhancements are necessary to meet the needs of modern travelers.
Pool
Several reviewers highlight the pool's appeal for both pre-dinner swims and overall enjoyment during their stay. Despite the positive feedback, some guests noted that the pool was a bit chilly, which was unexpected given its advertised heated feature. Nonetheless, the heated towel rail and the convenience of having both a gym and pool on-site complement the overall experience.
Families find the pool to be a nice addition, contributing to a pleasant stay at the hotel. The facility is described as tastefully set up and super clean, though some guests mentioned it could get a bit crowded at times. On rare occasions, the pool area was described as noisy or not warm enough, which might affect comfort for some visitors.
Overall, the pool remains a hit among younger guests and a valued amenity for most families staying at The Surrey Hotel.
Parking
The location coupled with good parking was a recurring positive theme with some guests specifically mentioning that they enjoyed the private parking and found it very good. Additionally, families were particularly happy with the great parking options available for them. A few reviewers also pointed out the handy and convenient parking close to shops.
However, there were some mixed experiences regarding parking availability. Several guests mentioned that parking was limited with some describing the parking area as tight or cramped. In some instances, the parking area was full or found to be insufficient, leading to a few frustrations. Despite these occasional setbacks, the overall sentiment towards parking at The Surrey Hotel remains largely positive, underscoring it as a notable benefit for many of its guests.
Family
The rooms are noted for their good size and comfort, making them suitable even for families with toddlers. The hotel features beds that are considered good for family use, ensuring a pleasant stay for everyone. Additionally, the pool area is a hit among children, although there were a few mentions about kids not being able to enjoy it fully at times.
Families found the hotel an excellent venue for gatherings, such as family parties and appreciated the friendly staff and the quiet ambiance, which enhanced their overall experience. The on-site restaurant also caters well to smaller family groups. However, a minor downside noted was the presence of a glass coffee table in the family room, which may not be ideal for a family setting.
Overall, The Surrey Hotel is praised for its suitability for family accommodations, its child-friendly facilities and its helpful staff, making it a highly recommended option for those traveling with children.
4 Star
The facilities are commended and the overall accommodation experience lives up to its four-star designation. Noteworthy mentions include the comfy big beds with multiple guests specifically mentioning how comfortable they found them. The hotel’s excellent location is frequently highlighted, particularly its proximity to the zoo and other key attractions, which many find very convenient.
Customer service at The Surrey Hotel receives high marks for being both excellent and attentive, contributing to the clean and comfortable atmosphere of the property. The hotel consistently provides great facilities and four-star level services, making it an appealing option for travelers seeking quality accommodations.
However, it's important to note that while the majority of reviews are positive, there are some dissenting opinions regarding the value for money. Some guests feel that despite its four-star listing, the price may reflect a different standard of accommodation.
Overall, The Surrey Hotel is praised for its well-kept property, lovely four-star rooms and fantastic location, making it a solid choice for many travelers.
Business
Accessible
Inside, the accommodations are fitted with handrails and the shallow steps to the indoor pool ensure it is accessible to all. The elevators located near the reception provide additional convenience for disabled guests. Toilets and room designs meet accessibility standards effectively, although there is mention that the facilities could be improved further. Overall, The Surrey Hotel delivers a generally positive experience for guests with disabilities, ensuring ease and comfort during their stay.
Heated Pool
Indoor Pool
Luxury
Yes, The Surrey Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at The Surrey Hotel.
No, The Surrey Hotel doesn't allow dogs.
Yes, parking facilities are available at The Surrey Hotel.
No, The Surrey Hotel doesn't have a gym.
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