Four Points by Sheraton Auckland
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Summary of reviewsFour Points by Sheraton Auckland offers an outstanding experience for guests, marked by its prime location, superior service, immaculate cleanliness and exceptional comfort.
The hotel is favorably situated in the center of Auckland, allowing easy exploration of local attractions such as Queen Street, the Sky Tower and Aotea Centre. Its central location provides convenient access to shopping, dining, the harbor and the Britomart train station, along with captivating downtown views, particularly from higher floors.
The hotel staff consistently receive high praise for their professionalism, friendliness and dedication. Guests frequently highlight their attentiveness and helpfulness across various functions from check-ins to restaurant service, enhancing the overall experience. The cleanliness of the hotel is another standout attribute with numerous reviews citing spotless and modern rooms that contribute to a comfortable and welcoming stay.
Comfort extends to the rooms, which are noted for their cleanliness, modernity and comfort, especially the beds. Many guests marvel at the super-comfy beds, describing them as luxurious and a guarantee for a restful night's sleep. The spacious, tastefully decorated rooms often feature amenities such as blackout blinds, large TVs and modern bathroom facilities with some rooms offering impressive views of the Sky Tower.
Dining at the hotel generally receives favorable feedback. The breakfast provides a good selection of options, despite some criticisms about variety and quality towards the end of service. The dinner experience, particularly desserts and room service, is well-regarded, although there are occasional remarks on limited menu options and slow service due to understaffing. The bar, featuring great beers, further adds to the dining pleasure.
However, parking poses a challenge for guests with high costs for valet service and limited on-site parking necessitating the use of external paid lots. Despite these concerns, the quality of valet service is acknowledged as excellent.
Overall, Four Points by Sheraton Auckland is celebrated for its ideal location, exceptional staff, clean and comfortable rooms and pleasurable dining experiences, making it a commendable choice for travelers seeking both comfort and convenience in the heart of Auckland.
Categories
The hotel is favorably situated in the center of Auckland, allowing easy exploration of local attractions such as Queen Street, the Sky Tower and Aotea Centre. Its central location provides convenient access to shopping, dining, the harbor and the Britomart train station, along with captivating downtown views, particularly from higher floors.
The hotel staff consistently receive high praise for their professionalism, friendliness and dedication. Guests frequently highlight their attentiveness and helpfulness across various functions from check-ins to restaurant service, enhancing the overall experience. The cleanliness of the hotel is another standout attribute with numerous reviews citing spotless and modern rooms that contribute to a comfortable and welcoming stay.
Comfort extends to the rooms, which are noted for their cleanliness, modernity and comfort, especially the beds. Many guests marvel at the super-comfy beds, describing them as luxurious and a guarantee for a restful night's sleep. The spacious, tastefully decorated rooms often feature amenities such as blackout blinds, large TVs and modern bathroom facilities with some rooms offering impressive views of the Sky Tower.
Dining at the hotel generally receives favorable feedback. The breakfast provides a good selection of options, despite some criticisms about variety and quality towards the end of service. The dinner experience, particularly desserts and room service, is well-regarded, although there are occasional remarks on limited menu options and slow service due to understaffing. The bar, featuring great beers, further adds to the dining pleasure.
However, parking poses a challenge for guests with high costs for valet service and limited on-site parking necessitating the use of external paid lots. Despite these concerns, the quality of valet service is acknowledged as excellent.
Overall, Four Points by Sheraton Auckland is celebrated for its ideal location, exceptional staff, clean and comfortable rooms and pleasurable dining experiences, making it a commendable choice for travelers seeking both comfort and convenience in the heart of Auckland.
Business Hotel
Four Points by Sheraton Auckland may provide business-friendly amenities, including meeting rooms, a business center, and comfortable accommodations. Its central location offers easy access to corporate offices and local attractions, making it suitable for business travelers.
Hotel with Parking
This hotel offers parking facilities for guests. Its location on Queen Street provides easy access to the city's attractions.
EV charging stations
Hotel with Gym
Includes a fitness center for guests, offering a convenient way to exercise while traveling.
Hotel with EV Charging Stations
This hotel provides EV charging options for its patrons. It is well-regarded for its comfortable rooms and accessible city location.
4-Star Hotel
Located on Queen Street, this hotel offers comfortable accommodations and reliable service. Its central location and well-equipped facilities make it a convenient option for travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Guest Reviews
Four Points by Sheraton Auckland boasts an enviable location in the heart of the city, perfectly situated in the middle of Auckland. This prime spot allows guests to easily explore a variety of local attractions, from the bustling Queen Street to the iconic Sky Tower, all within walking distance. The location also proves convenient for those attending conferences with easy access to key venues such as the Aotea Centre theatres and the Town Hall.
The hotel stands out not only for its exceptional location but also for its clean and modern amenities, making for a comfortable and elegant stay. Guests appreciate the ease of access to shopping areas, restaurants, the harbor and Britomart train station. Additionally, the central positioning provides excellent downtown views and a scenic ambiance, especially for those on higher floors.
Service at the hotel is often highlighted as exceptional, from the porters to the reception staff, contributing to a welcoming and hassle-free experience. The rooms are noted for their comfort with many guests praising the quality of the beds and the water pressure in the showers. Furthermore, the hotel features an outstanding bar and a fantastic in-room dining experience, further enhancing its appeal.
Whether for a short stopover or an extended stay, Four Points by Sheraton Auckland offers a central, convenient and comfortable option for visitors looking to immerse themselves in the city.
The breakfast experience at Four Points by Sheraton Auckland has received mixed reviews from guests. On the positive side, many guests praised the breakfast as being good with a great selection and a variety of options to choose from, both hot and cold. Several reviews highlighted the friendly staff and the hearty quality of the food with words like "amazing," "delicious," and "excellent" frequently mentioned. Guests appreciated the convenient location of the restaurant and the broad range of choices available, making it a notable feature of their stay.
However, some guests felt that the breakfast fell short of expectations. Criticisms included limited options, lack of gluten-free choices and an average overall quality. The buffet, although generally good, was seen as repetitive for longer stays and there were remarks about food not being kept warm. Specific complaints pointed to the lack of food closer to the end of breakfast hours and the need for better management of the buffet service.
In essence, while many enjoyed their breakfast experience at the hotel, others felt that there is room for improvement, particularly in variety and consistency.
Four Points by Sheraton Auckland offers a generally positive dining experience with some standout features. The restaurant is well-regarded for its great food, particularly the desserts and the atmosphere is enhanced by the engaging and attentive food and beverage staff. Both breakfast and dinner receive high marks from guests with room service rated among the best food experiences. The bar, boasting great beers, adds to the pleasurable dining experience. However, the menu options appear limited and there have been some issues with understaffing leading to slow service. There are mixed opinions on the value with some finding the evening meal offerings overpriced and occasionally unsatisfactory. Despite these few drawbacks, the overall response to the dining at Four Points by Sheraton Auckland is largely favorable.
Rooms at Four Points by Sheraton Auckland are widely praised for their cleanliness, comfort and modern facilities. Many guests appreciated the spaciousness and lovely decor, highlighting that the rooms were particularly comfortable and well-kept. The views from the rooms, including sights of the Sky Tower, added an extra pleasant touch to the experience. Beds were consistently described as very comfortable, contributing to a good night's sleep.
The rooms also come equipped with blackout blinds, ensuring a quiet and restful environment. Guests enjoyed the modern bathroom facilities with some rooms featuring both a bathtub and a shower. The hotel’s corner rooms, in particular, were noted for their large windows and airy feel, further enhancing views and natural light.
The location of the hotel is another key highlight, conveniently situated in the heart of the city close to restaurants and entertainment. Although some guests found the room size to be on the smaller side, they still appreciated the well-planned furnishing and overall comfort. Despite a few mentioning the rooms as small, the high standards of cleanliness and the courteous service from the staff left a positive overall impression.
The breakfast received mixed reviews with some noting it didn’t meet their expectations, while others enjoyed it, particularly the hash browns. Overall, the combination of modern amenities, comfortable beds, cleanliness and a central location made guests' stays enjoyable and satisfactory.
At the Four Points by Sheraton Auckland, guests can expect an exceptionally comfortable sleeping experience. Numerous visitors have raved about the beds, describing them as very comfortable and even comparing them to clouds. Many reviewers highlighted the super-comfy beds and pillows with one guest calling it the most comfortable bed they've ever slept on. Even those who found the beds a little soft still praised the overall comfort of the rooms. The beds provided excellent support for a great night's sleep, complemented by large TVs and spacious bathrooms. The hotel's lovely location further enhances the stay, making it a prime choice for travelers seeking both comfort and convenience.
Four Points by Sheraton Auckland has garnered widespread praise for its impeccable cleanliness. Many reviews highlight the hotel's exceptionally clean rooms, often described as spotless, tidy and modern. Guests appreciated the high-quality standards maintained throughout the property with a particular emphasis on cleanliness being a priority. Rooms were frequently upgraded and well-located, contributing to the overall positive experience. The hotel's modern and inviting decor also received compliments.
Despite a few mentions of small room sizes, the majority found their accommodations to be comfortable and well-equipped, featuring all the expected amenities. The hotel staff were regularly described as friendly, helpful and professional, enhancing the stay for many visitors.
The hotel's strategic location near the city center, combined with amenities like a rooftop bar, further added to its appeal. Overall, Four Points by Sheraton Auckland is praised for its clean environment, excellent service and convenient location, making it a reliable choice for travelers.
One of the standout features of the Four Points by Sheraton Auckland is the exceptional staff, who consistently receive high praise from guests. The reception team is described as excellent, providing efficient and courteous service, particularly during check-ins. Across various functions, whether at the rooftop bar, concierge desk or in the restaurant, the staff is highlighted for being extremely helpful and accommodating.
Guests frequently note the friendliness and professionalism of the hotel's personnel, describing them as attentive, pleasant and always ready to assist with any requests. The staff's kindness extends to offering recommendations, supporting special requests and ensuring a comfortable stay for all visitors. The positive, friendly demeanor of the staff creates a welcoming atmosphere that significantly enhances the overall experience.
In addition to their courteous nature, the staff are also recognized for their exceptional service. From valuable concierge assistance to impeccable bar and restaurant service, every interaction is marked by a high level of attentiveness and care. Many guests remark that the staff were some of the best they've encountered, not only in New Zealand but anywhere during their travels.
Despite one mention of a less pleasant check-in experience, the overwhelming sentiment is one of satisfaction and admiration for the Four Points by Sheraton Auckland staff. Their dedication to providing excellent customer service makes a lasting impression on guests, ensuring a memorable and positive stay.
Parking at Four Points by Sheraton Auckland has been a consistent point of concern among guests. Many found the pricing for valet parking to be expensive with charges reaching up to NZD 55 per day. Although the valet service itself was praised for its excellence, the high costs made the hotel stay more costly than anticipated. For some, the limited parking on-site means resorting to external paid lots, which can be inconvenient, especially when carrying suitcases or after a long day of travel.
Other reviews pointed out the hassle and difficulty in finding parking with some having to park a significant distance away, often around a ten-minute walk. The scarcity of clear information regarding parking arrangements compounded this frustration. Some appreciated staff efforts to provide discounts on parking fees, but the overall sentiment indicated that the parking situation detracted from an otherwise positive hotel experience. For future stays, potential guests should be prepared for additional parking expenses and consider alternative parking solutions to better manage expectations.
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Location
The hotel stands out not only for its exceptional location but also for its clean and modern amenities, making for a comfortable and elegant stay. Guests appreciate the ease of access to shopping areas, restaurants, the harbor and Britomart train station. Additionally, the central positioning provides excellent downtown views and a scenic ambiance, especially for those on higher floors.
Service at the hotel is often highlighted as exceptional, from the porters to the reception staff, contributing to a welcoming and hassle-free experience. The rooms are noted for their comfort with many guests praising the quality of the beds and the water pressure in the showers. Furthermore, the hotel features an outstanding bar and a fantastic in-room dining experience, further enhancing its appeal.
Whether for a short stopover or an extended stay, Four Points by Sheraton Auckland offers a central, convenient and comfortable option for visitors looking to immerse themselves in the city.
Breakfast
However, some guests felt that the breakfast fell short of expectations. Criticisms included limited options, lack of gluten-free choices and an average overall quality. The buffet, although generally good, was seen as repetitive for longer stays and there were remarks about food not being kept warm. Specific complaints pointed to the lack of food closer to the end of breakfast hours and the need for better management of the buffet service.
In essence, while many enjoyed their breakfast experience at the hotel, others felt that there is room for improvement, particularly in variety and consistency.
Dinner
Rooms
The rooms also come equipped with blackout blinds, ensuring a quiet and restful environment. Guests enjoyed the modern bathroom facilities with some rooms featuring both a bathtub and a shower. The hotel’s corner rooms, in particular, were noted for their large windows and airy feel, further enhancing views and natural light.
The location of the hotel is another key highlight, conveniently situated in the heart of the city close to restaurants and entertainment. Although some guests found the room size to be on the smaller side, they still appreciated the well-planned furnishing and overall comfort. Despite a few mentioning the rooms as small, the high standards of cleanliness and the courteous service from the staff left a positive overall impression.
The breakfast received mixed reviews with some noting it didn’t meet their expectations, while others enjoyed it, particularly the hash browns. Overall, the combination of modern amenities, comfortable beds, cleanliness and a central location made guests' stays enjoyable and satisfactory.
Beds
Cleanliness
Despite a few mentions of small room sizes, the majority found their accommodations to be comfortable and well-equipped, featuring all the expected amenities. The hotel staff were regularly described as friendly, helpful and professional, enhancing the stay for many visitors.
The hotel's strategic location near the city center, combined with amenities like a rooftop bar, further added to its appeal. Overall, Four Points by Sheraton Auckland is praised for its clean environment, excellent service and convenient location, making it a reliable choice for travelers.
Staff
Guests frequently note the friendliness and professionalism of the hotel's personnel, describing them as attentive, pleasant and always ready to assist with any requests. The staff's kindness extends to offering recommendations, supporting special requests and ensuring a comfortable stay for all visitors. The positive, friendly demeanor of the staff creates a welcoming atmosphere that significantly enhances the overall experience.
In addition to their courteous nature, the staff are also recognized for their exceptional service. From valuable concierge assistance to impeccable bar and restaurant service, every interaction is marked by a high level of attentiveness and care. Many guests remark that the staff were some of the best they've encountered, not only in New Zealand but anywhere during their travels.
Despite one mention of a less pleasant check-in experience, the overwhelming sentiment is one of satisfaction and admiration for the Four Points by Sheraton Auckland staff. Their dedication to providing excellent customer service makes a lasting impression on guests, ensuring a memorable and positive stay.
Parking
Other reviews pointed out the hassle and difficulty in finding parking with some having to park a significant distance away, often around a ten-minute walk. The scarcity of clear information regarding parking arrangements compounded this frustration. Some appreciated staff efforts to provide discounts on parking fees, but the overall sentiment indicated that the parking situation detracted from an otherwise positive hotel experience. For future stays, potential guests should be prepared for additional parking expenses and consider alternative parking solutions to better manage expectations.
No, Four Points by Sheraton Auckland doesn't have any pool.
No, a spa isn't available at Four Points by Sheraton Auckland.
No, Four Points by Sheraton Auckland doesn't allow dogs.
Yes, parking facilities are available at Four Points by Sheraton Auckland.
Yes, Four Points by Sheraton Auckland has a gym.
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