ATB Grand Hotel
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Summary of reviewsATB Grand Hotel enjoys a notably favorable location, nestled in the city center with convenient proximity to the main road and local attractions such as the Ural embankment. This central yet tranquil setting, combined with amenities like a 24/7 supermarket, parking and included sauna and pool access, makes it highly accessible for various durations of stay.
The breakfast experience is lauded for its variety, quality and taste, often included in the room price. While some desired more variety, isolated incidents of issues such as cold food and non-functional coffee machines were noted. In general, guests found the buffet-style breakfast and early room service options to be satisfying and enjoyable.
Dining experiences at the on-site restaurant receive mixed reviews. While many guests praised the good service, luxurious setting and tasty, reasonably priced food, others pointed out issues such as limited menu variety and long service times. Despite these criticisms, the overall impression remains positive when expectations are well-managed.
Rooms at the ATB Grand Hotel are appreciated for their spaciousness, cleanliness and family-friendly setup. Many highlight the well-equipped kitchens and cozy atmosphere. Although some pointed out dated furniture and occasional issues with room temperature and mosquitoes, the rooms are mostly praised for their ample space and comprehensive amenities.
Cleanliness is a standout feature with guests frequently commending the bright, warm and well-maintained rooms and overall hotel environment. Daily cleaning services and the attentiveness of the cleaning staff contribute to a fresh, comfortable stay.
The staff at ATB Grand Hotel are consistently hailed for their service quality, politeness and friendliness. Reception and dining staff receive particular praise for their responsiveness and professionalism, significantly enhancing the guest experience.
Although the wifi has room for improvement, facing issues with speed and connectivity, particularly for international guests, the hotel’s efforts in other areas leave a more positive impression.
The spa facilities, including a sauna, swimming pool and gym, earn high marks for their luxurious and relaxing offerings, although some guests experienced closures during their stay. The gym, while sometimes facing minor issues, generally provides a good workout environment, complete with an instructor.
The pool is another appreciated amenity, although its closure on some occasions has been a disappointment for some guests. However, the availability of complementary swimming accessories and overall positive feedback on the facilities help mitigate the impact.
Parking at the hotel is convenient and ample with free and secured options praised by many guests, adding to the overall ease of stay.
For families, the hotel offers large suites and family rooms with extensive amenities, making it a good option despite some feedback suggesting it may not be ideal for all family needs.
Bed comfort receives mixed feedback with many finding the beds soft and clean, while a few mention issues like overly hard mattresses and broken additional beds.
ATB Grand Hotel is well-regarded by business travelers for its strategic location and excellent customer service, making it a solid choice for business stays.
Overall, ATB Grand Hotel stands out for its convenient location, comprehensive amenities, excellent cleanliness and friendly staff, making it a desirable choice for a comfortable and accessible stay.
Categories
The breakfast experience is lauded for its variety, quality and taste, often included in the room price. While some desired more variety, isolated incidents of issues such as cold food and non-functional coffee machines were noted. In general, guests found the buffet-style breakfast and early room service options to be satisfying and enjoyable.
Dining experiences at the on-site restaurant receive mixed reviews. While many guests praised the good service, luxurious setting and tasty, reasonably priced food, others pointed out issues such as limited menu variety and long service times. Despite these criticisms, the overall impression remains positive when expectations are well-managed.
Rooms at the ATB Grand Hotel are appreciated for their spaciousness, cleanliness and family-friendly setup. Many highlight the well-equipped kitchens and cozy atmosphere. Although some pointed out dated furniture and occasional issues with room temperature and mosquitoes, the rooms are mostly praised for their ample space and comprehensive amenities.
Cleanliness is a standout feature with guests frequently commending the bright, warm and well-maintained rooms and overall hotel environment. Daily cleaning services and the attentiveness of the cleaning staff contribute to a fresh, comfortable stay.
The staff at ATB Grand Hotel are consistently hailed for their service quality, politeness and friendliness. Reception and dining staff receive particular praise for their responsiveness and professionalism, significantly enhancing the guest experience.
Although the wifi has room for improvement, facing issues with speed and connectivity, particularly for international guests, the hotel’s efforts in other areas leave a more positive impression.
The spa facilities, including a sauna, swimming pool and gym, earn high marks for their luxurious and relaxing offerings, although some guests experienced closures during their stay. The gym, while sometimes facing minor issues, generally provides a good workout environment, complete with an instructor.
The pool is another appreciated amenity, although its closure on some occasions has been a disappointment for some guests. However, the availability of complementary swimming accessories and overall positive feedback on the facilities help mitigate the impact.
Parking at the hotel is convenient and ample with free and secured options praised by many guests, adding to the overall ease of stay.
For families, the hotel offers large suites and family rooms with extensive amenities, making it a good option despite some feedback suggesting it may not be ideal for all family needs.
Bed comfort receives mixed feedback with many finding the beds soft and clean, while a few mention issues like overly hard mattresses and broken additional beds.
ATB Grand Hotel is well-regarded by business travelers for its strategic location and excellent customer service, making it a solid choice for business stays.
Overall, ATB Grand Hotel stands out for its convenient location, comprehensive amenities, excellent cleanliness and friendly staff, making it a desirable choice for a comfortable and accessible stay.
Family Friendly Hotel
Features spacious rooms that can accommodate families comfortably. It offers various amenities, including on-site dining options. The hotel's location provides easy access to local attractions.
Hotel with Swimming Pool
This 4-star hotel features an indoor swimming pool. Its amenities also include a fitness center, a spa, a sauna, and massage services, offering various options for guest recreation.
Indoor Pool
Hotel with Parking
ATB Grand Hotel offers free parking. This provides a convenient amenity for guests with vehicles, allowing them to park without incurring additional fees.
4-Star Hotel
ATB Grand Hotel receives an excellent 8.6 rating. It offers comfortable accommodations and is well-regarded by guests.
Hotel with Indoor Pool
This 4-star hotel includes an indoor swimming pool, fitness center, SPA, sauna, and massage services. Guests have free access to the indoor pool.
Hotel for Honeymoon
Hotel with Spa
Business Hotel
Hotel with Gym
Guest Reviews
ATB Grand Hotel offers an enviable location that seems to have struck a chord with its guests. Nestled in the city center, guests appreciate its proximity to the main road, making navigation straightforward and convenient. The quiet streets around the hotel add a touch of tranquility despite its central setting. The nearby Ural embankment and a 24/7 supermarket just 20 meters from the entrance enhance its convenience. Parking availability and the presence of a sauna and pool included in the room price further elevate the experience. Whether for short visits or extended stays, guests highlight the hotel's strategic position near ATMs, training centers and assorted shops as particularly beneficial. Overall, ATB Grand Hotel's location stands out as a significant advantage for travelers seeking both comfort and accessibility.
The breakfast at ATB Grand Hotel receives predominantly positive feedback from guests, highlighting its variety, quality and taste. Many patrons describe the breakfast offerings as excellent, delicious and hearty with a satisfying range of dishes to choose from. The timing of the breakfast service and the diverse menu, including items like pancakes and pilaf, are appreciated by many. Additionally, the breakfast is often included in the room price, which guests find reasonable.
However, some reviews mention limitations in food choices, citing a need for more variety and freshness. Issues such as the breakfast being cold or the coffee machine not functioning are noted, though they appear to be isolated incidents. Overall, guests find the breakfast experience delightful and complimentary to their stay with commendations for the breakfast's richness and the attentive service by the hotel staff. The breakfast setting, including early room service options and a buffet-style presentation, adds to the overall positive impression.
The dining experience at ATB Grand Hotel has received mixed reviews with a clear emphasis on both positive and negative aspects. Guests frequently praised the reception and dining staff for their good service and the restaurant on the first floor has been described as nice and sometimes even luxurious. The food quality was generally well-received with several comments noting that it was delicious, fresh and reasonably priced. It seems the chef has impressed many with varied and tasty offerings and service to the room was noted to maintain food in good condition.
However, some reviews flagged significant shortcomings. Breakfast offerings appeared to be consistently described as meager and repetitive and there were criticisms about the limited and weak menu. Service times in the restaurant were also a point of dissatisfaction for some with reports of long waits for simple orders like salads and soup. Additionally, certain diners found the food to be not tasty at all, expensive and largely comprised of fried options. Cleanliness issues were noted with traces of tea left in glasses and an imbalance in room supplies such as robes. Despite these flaws, the mix of positive remarks suggests that ATB Grand Hotel's dining experience can be quite enjoyable, provided certain expectations are managed.
The rooms at ATB Grand Hotel offer a variety of spacious, well-equipped accommodations, particularly suitable for families. Many guests appreciated the cozy atmosphere and the convenience of having a kitchen equipped with utensils, a washing machine, stove and other essentials. The rooms often resemble full apartments, complete with living areas, bedrooms, bathrooms and sometimes balconies. High ceilings and ample space were common highlights, providing a comfortable and airy environment.
Cleanliness scores high with numerous mentions of the rooms being clean and well maintained. The furniture and interiors add to the coziness, enhancing the overall comfort of the stay. For those traveling with family, the family suites and large rooms are frequently lauded for their size and convenience.
However, a few concerns have been noted. Some guests mentioned issues such as old furniture, dim lighting and substandard shower conditions. There were also occasional reports of mosquitoes and a general chilliness in the rooms. Despite these drawbacks, the overall positive feedback on the spaciousness, cleanliness and comprehensive amenities of the rooms stands out, making ATB Grand Hotel a reasonable choice for a comfortable stay.
The beds at ATB Grand Hotel receive a mix of comments from guests. Many reviews highlight the comfortable and clean beds, noting specifically the high-quality mattresses and cozy bedding. Guests often describe the beds as soft with some even mentioning orthopedic mattresses that add to the comfort. However, a few reviews do mention that the mattresses could be improved with some finding them hard or uncomfortable. Additionally, while most guests appreciated the cleanliness of the bedding, there were occasional mentions of issues such as an additional bed being broken. Overall, the general consensus leans towards a positive experience regarding bed comfort at the hotel.
ATB Grand Hotel is frequently praised for its high standards of cleanliness, making it a reliable choice for travelers prioritizing hygiene. Guests consistently highlight the clean rooms, which are described as bright, warm and spacious. The bed linens and robes receive positive mentions for being clean with many visitors appreciating the daily room cleaning services, sometimes even provided multiple times a day.
Beyond the rooms, the overall cleanliness of the hotel is a remarked strong point. The air in the rooms is noted to be fresh, enhancing the comfortable and cozy environment that guests find appealing. Polite and attentive staff further contribute to the positive experience, ensuring a well-maintained environment across the property.
While there are occasional negative remarks about cleanliness, such as unsatisfactory cleaning on some instances and specific issues like a pile of hairs found under blankets, these seem to be exceptions rather than the rule.
Overall, ATB Grand Hotel stands out for its commitment to cleanliness, complemented by a good location and a quiet, cozy atmosphere. The family-friendly environment and well-furnished rooms add to the appeal for many guests, making it a dependable option for a clean and comfortable stay.
The reviews for ATB Grand Hotel highlight a consistently high level of service provided by the staff. Guests frequently mention the politeness and friendliness of all staff members with particular praise directed at the reception and house cleaning teams. The reception staff is described as great, always smiling and quick to respond, making check-ins and inquiries smooth experiences.
The dining staff, including chefs and waiters, are noted for their attentiveness, ensuring guests have enjoyable dining experiences. The room division staff are commended for their helpfulness, contributing to a comfortable stay. The overall responsiveness and accommodating nature of the staff left a positive impression on visitors, making them feel well-cared for throughout their stay.
Several guests emphasized the politeness and courteousness of the personnel, indicating a high standard of professional conduct. Fast service and attentive care were also repeatedly mentioned, reassuring visitors that their needs would be promptly and effectively addressed.
In summary, the reviews make it clear that ATB Grand Hotel is distinguished by its excellent staff, who contribute significantly to a welcoming and pleasant hotel environment.
The wifi experience at ATB Grand Hotel shows room for improvement. Several guests noted issues such as poor internet coverage and speed and some reported that the wifi did not work in certain areas of their rooms. Accessing the internet requires a Kazakhstani number, which may be inconvenient for international visitors. Additionally, some guests had trouble receiving the necessary SMS code to connect and others found the speed of the internet to be quite slow. Overall, the hotel could benefit from making the internet password more accessible and boosting the connection quality.
The spa facilities at the ATB Grand Hotel receive high praise for their luxurious amenities, including a well-appointed sauna and swimming pool. Guests have commended the spa's excellent services, highlighting the presence of a good hammam and sauna, which are included in the price of the stay. The spa center also features a gym, ensuring a comprehensive wellness experience. Safety is emphasized, particularly in relation to the pool and sauna areas. Some reviews mentioned the convenience of a nearby spa salon for additional treatments. A few guests noted that the spa was closed during their stay, indicating that availability might vary. Overall, the spa facilities at the ATB Grand Hotel are generally well-regarded, offering a high-quality, relaxing experience.
The ATB Grand Hotel offers a gym that is convenient and free of charge for its guests. The fitness center, though sometimes experiencing issues, generally provides a suitable environment for workouts. Guests will also find an instructor available for assistance. Beyond the gym, the hotel boasts a very nice pool along with a sauna, enhancing the overall wellness experience with complementary spa services.
The ATB Grand Hotel boasts appealing amenities such as a pool and gym, which are included in the price of the stay. Guests appreciate having free access to the indoor pool, complemented by the spacious balconies available in some rooms. However, it is important to note that there have been multiple instances where the pool was not operational and guests were not informed in advance. Despite this, the inclusion of breakfast and the convenience of having swimming caps available add to the overall positive experience for visitors.
ATB Grand Hotel offers excellent parking facilities that have garnered positive feedback from guests. The hotel provides a large, secured parking lot that is private and suitable for family cars. Many reviews highlight the convenience of free outdoor parking available on-site, making it easy for guests to park their vehicles quickly. The parking is competitively good and suitable for the hotel's size and capacity, accommodating cars effortlessly across its nine floors. Secured and ample parking options ensure that guests find it both effective and reassuring during their stay. The availability of a store and a pharmacy adds to the convenience of the overall experience.
The ATB Grand Hotel appears to offer mixed experiences for families with several positive aspects highlighted in guest reviews. Many reviews note the availability of large family rooms and suites, providing ample space for families. These rooms often include extensive amenities such as extra-large kitchens, comfortable beds and separate rooms, catering well to the needs of groups or families during their stay. Additionally, several guests appreciated the clean bed and the overall cleanliness of the accommodations.
However, there are also some mentions indicating that the hotel may not be ideal for families with young children, suggesting a need for careful consideration depending on the specific age and needs of the children traveling. Despite these few less favorable points, the general consensus leans towards a positive experience for families who value spacious rooms and comprehensive amenities provided by the ATB Grand Hotel.
ATB Grand Hotel is ideally situated for short business trips, boasting a perfect location that caters well to business travelers. Guests were particularly impressed with the hotel’s customer-oriented approach, highlighting the friendly and responsive staff that contribute to a great business trip experience. Despite some comments on the need for renovation, the facilities met the essential needs for business hours and conferences. The hotel is well-regarded for its prompt service and is recommended for business stays. Amenities useful for family trips were also positively noted, further adding to the hotel's versatility.
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Location
Breakfast
However, some reviews mention limitations in food choices, citing a need for more variety and freshness. Issues such as the breakfast being cold or the coffee machine not functioning are noted, though they appear to be isolated incidents. Overall, guests find the breakfast experience delightful and complimentary to their stay with commendations for the breakfast's richness and the attentive service by the hotel staff. The breakfast setting, including early room service options and a buffet-style presentation, adds to the overall positive impression.
Dinner
However, some reviews flagged significant shortcomings. Breakfast offerings appeared to be consistently described as meager and repetitive and there were criticisms about the limited and weak menu. Service times in the restaurant were also a point of dissatisfaction for some with reports of long waits for simple orders like salads and soup. Additionally, certain diners found the food to be not tasty at all, expensive and largely comprised of fried options. Cleanliness issues were noted with traces of tea left in glasses and an imbalance in room supplies such as robes. Despite these flaws, the mix of positive remarks suggests that ATB Grand Hotel's dining experience can be quite enjoyable, provided certain expectations are managed.
Rooms
Cleanliness scores high with numerous mentions of the rooms being clean and well maintained. The furniture and interiors add to the coziness, enhancing the overall comfort of the stay. For those traveling with family, the family suites and large rooms are frequently lauded for their size and convenience.
However, a few concerns have been noted. Some guests mentioned issues such as old furniture, dim lighting and substandard shower conditions. There were also occasional reports of mosquitoes and a general chilliness in the rooms. Despite these drawbacks, the overall positive feedback on the spaciousness, cleanliness and comprehensive amenities of the rooms stands out, making ATB Grand Hotel a reasonable choice for a comfortable stay.
Beds
Cleanliness
Beyond the rooms, the overall cleanliness of the hotel is a remarked strong point. The air in the rooms is noted to be fresh, enhancing the comfortable and cozy environment that guests find appealing. Polite and attentive staff further contribute to the positive experience, ensuring a well-maintained environment across the property.
While there are occasional negative remarks about cleanliness, such as unsatisfactory cleaning on some instances and specific issues like a pile of hairs found under blankets, these seem to be exceptions rather than the rule.
Overall, ATB Grand Hotel stands out for its commitment to cleanliness, complemented by a good location and a quiet, cozy atmosphere. The family-friendly environment and well-furnished rooms add to the appeal for many guests, making it a dependable option for a clean and comfortable stay.
Staff
The dining staff, including chefs and waiters, are noted for their attentiveness, ensuring guests have enjoyable dining experiences. The room division staff are commended for their helpfulness, contributing to a comfortable stay. The overall responsiveness and accommodating nature of the staff left a positive impression on visitors, making them feel well-cared for throughout their stay.
Several guests emphasized the politeness and courteousness of the personnel, indicating a high standard of professional conduct. Fast service and attentive care were also repeatedly mentioned, reassuring visitors that their needs would be promptly and effectively addressed.
In summary, the reviews make it clear that ATB Grand Hotel is distinguished by its excellent staff, who contribute significantly to a welcoming and pleasant hotel environment.
Wi-Fi
Spa
Gym
Pool
Parking
Family
However, there are also some mentions indicating that the hotel may not be ideal for families with young children, suggesting a need for careful consideration depending on the specific age and needs of the children traveling. Despite these few less favorable points, the general consensus leans towards a positive experience for families who value spacious rooms and comprehensive amenities provided by the ATB Grand Hotel.
Business
Yes, ATB Grand Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at ATB Grand Hotel.
No, ATB Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at ATB Grand Hotel.
Yes, ATB Grand Hotel has a gym.
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