NEOS HOTEL
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Summary of reviewsNEOS Hotel generally receives glowing reviews from guests who appreciate its remarkable offerings and convenient location. Situated close to the city center, the hotel provides easy access to major attractions, shopping areas, and dining options, making it an ideal choice for both leisure and business travelers. Its proximity to sites like the Astana Arena and the Expo site enhances its appeal for event-goers, while the serene riverside setting and nearby botanical garden create a pleasant environment for relaxation.
Guests commend NEOS Hotel for its exceptional cleanliness, noting the consistent upkeep and modernity of the stylish décor across rooms and public spaces. The rooms, characterized by snow-white linens and high-quality mattresses, offer comfort and elegance, further augmented by thoughtful amenities like bathrobes, slippers, and mini-bars. This attention to detail ensures a restful and cozy ambiance, with floor-to-ceiling windows providing lovely city views.
The staff at NEOS Hotel are frequently praised for their friendliness and professionalism, contributing to a warm and inviting atmosphere. Receptionists are particularly noted for their welcoming demeanor and efficient handling of guest requests, enhancing the overall experience. While language barriers and occasional uncertainties in staff duties are noted, these minor issues seldom overshadow the team's dedication to excellent service.
The breakfast experience at NEOS Hotel has room for improvement. Despite the quality and cultural flavor of Turkish-style selections, guests express desires for greater variety and freshness, with some noting monotony and timing inconveniences. However, the breakfast staff are applauded for their friendly service, adding a positive element to the dining experience.
Connectivity varies at NEOS Hotel, with Wi-Fi coverage seen as adequate by some, yet inconsistent at times. Despite these variations, the inclusion of free internet, along with amenities like a sauna and a well-equipped gym, enhances guest satisfaction, particularly for fitness enthusiasts who appreciate the gym's professional setup and clean facilities.
Comfortable beds are a highlight for many guests, although some report discrepancies in mattress quality and pillow elevation. Nevertheless, the generally luxurious and soft mattresses contribute to restful nights for most visitors.
Overall, NEOS Hotel impresses guests with its superb location, modern amenities, cleanliness, and attentive service, making it a favored choice for travelers seeking comfort and convenience.
Categories
Guests commend NEOS Hotel for its exceptional cleanliness, noting the consistent upkeep and modernity of the stylish décor across rooms and public spaces. The rooms, characterized by snow-white linens and high-quality mattresses, offer comfort and elegance, further augmented by thoughtful amenities like bathrobes, slippers, and mini-bars. This attention to detail ensures a restful and cozy ambiance, with floor-to-ceiling windows providing lovely city views.
The staff at NEOS Hotel are frequently praised for their friendliness and professionalism, contributing to a warm and inviting atmosphere. Receptionists are particularly noted for their welcoming demeanor and efficient handling of guest requests, enhancing the overall experience. While language barriers and occasional uncertainties in staff duties are noted, these minor issues seldom overshadow the team's dedication to excellent service.
The breakfast experience at NEOS Hotel has room for improvement. Despite the quality and cultural flavor of Turkish-style selections, guests express desires for greater variety and freshness, with some noting monotony and timing inconveniences. However, the breakfast staff are applauded for their friendly service, adding a positive element to the dining experience.
Connectivity varies at NEOS Hotel, with Wi-Fi coverage seen as adequate by some, yet inconsistent at times. Despite these variations, the inclusion of free internet, along with amenities like a sauna and a well-equipped gym, enhances guest satisfaction, particularly for fitness enthusiasts who appreciate the gym's professional setup and clean facilities.
Comfortable beds are a highlight for many guests, although some report discrepancies in mattress quality and pillow elevation. Nevertheless, the generally luxurious and soft mattresses contribute to restful nights for most visitors.
Overall, NEOS Hotel impresses guests with its superb location, modern amenities, cleanliness, and attentive service, making it a favored choice for travelers seeking comfort and convenience.
Family Friendly Hotel
NEOS HOTEL is mentioned as having a Kids Club, offering specific facilities and programs designed for children to enjoy.
Hotel with Parking
This hotel boasts a spacious car park onsite, offering guests the convenience of parking their vehicles securely and free of charge.
Hotel with Gym
Features a fitness center with essential equipment for guests to maintain their workout routines. The gym provides a functional space for exercise.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
NEOS HOTEL seems to have charmed its guests primarily with its prime location. Nestled conveniently close to the city center, visitors find themselves just a short walk away from key attractions, shopping malls, and dining spots. Despite being centrally located, the hotel maintains easy access to the airport, offering a practical base for both leisure and business travelers. The new, modern establishment boasts a sleek, minimalist design that makes rooms warm and cozy, ensuring a restful stay. Guests appreciate the beautiful and stylish decor, reflecting a well-considered attention to detail. The hotel's proximity to the Astana Arena and the Expo site makes it an excellent choice for those attending events. Furthermore, its location by the river and near the botanical garden provides a serene environment, complemented by easy transportation options like Yandex taxi for venturing further afield. Overall, NEOS HOTEL delights with its cleanliness, contemporary ambiance, and superbly convenient setting that negates the need for frequent transportation.
The breakfast experience at NEOS HOTEL receives mixed reviews, highlighting both commendable aspects and areas for improvement. Guests often praise the quality and taste of the breakfasts, with mentions of delicious dishes and the pleasantness of the dining room staff. The option to enjoy Turkish-style selections, which are filling and beautifully presented, adds a cultural touch that some guests appreciate.
On the positive side, several visitors describe the breakfast as good or excellent, noting the variety and hot meal options that change daily, contributing to a dynamic dining experience. Omelets are available upon request, and a wide array of Turkish dishes are often enjoyed.
However, the consensus suggests room for improvement, especially regarding variety and freshness. Some guests found the breakfast to be monotonous, with a limited selection and stale bread and croissants. Critiques also point to a meager offering that doesn't meet expectations for a 4-star hotel, missing staple items like scrambled eggs or fresh pastries. Timing also seems to be a concern, particularly for those needing to leave early, as breakfast service may start later than desired.
Overall, while the breakfast at NEOS HOTEL offers moments of delightful taste and good service, there is a clear opportunity to enhance its diversity and quality to better align with guests' expectations and the hotel's rating.
Nestled in a convenient location, NEOS Hotel consistently impresses with its high standards of cleanliness and comfort. The rooms are frequently praised for their modern and stylish décor, with new furniture that adds a touch of elegance to the guests' stay. Guests appreciate the snow-white bed linens and soft, high-quality mattresses, ensuring a restful night's sleep. Spacious and well-equipped, the rooms come with amenities like quality towels, bathrobes, slippers, a kettle, and a mini-bar, creating a cozy and welcoming environment.
The hotel boasts a clean and fresh ambiance, with floor-to-ceiling windows in some rooms offering lovely views of the city and enhancing the sense of space with high ceilings. The emphasis on cleanliness is apparent throughout the hotel, contributing to a soothing and inviting atmosphere.
While some visitors noted minor shortcomings such as limited storage space or ventilation issues, the overall experience at NEOS Hotel is overwhelmingly positive. Guests leave with fond memories of a spotless, comfortable, and modern haven that meets, and often exceeds, expectations.
The beds at NEOS Hotel have garnered a mix of opinions from guests, with many applauding their comfort. Several reviews highlight the luxurious and soft nature of the beds, describing them as particularly comfortable, which seems to enhance the overall sleeping experience. Cushions often receive positive feedback, contributing to restful nights. Guests frequently note the presence of huge beds and consistently clean bed linen, which adds to the appeal.
However, some reviews indicate inconsistencies in mattress quality. While many mattresses are described as convenient and great, a few guests have experienced discomfort due to lumpiness and firmness issues, suggesting a need for replacements in some rooms. Furthermore, the elevation of pillows is mentioned as a concern by some, affecting their comfort.
Overall, while there is room for improvement, many guests have experienced a restful stay thanks to the generally comfortable beds at NEOS Hotel.
NEOS HOTEL stands out for its exceptional cleanliness, consistently praised for maintaining a high standard. Guests frequently highlight the spotless and well-kept condition of both the rooms and the hotel overall. The hotel exudes a sense of comfort and coziness, with many appreciating the new, modern furnishings that enhance the fresh and stylish atmosphere. Housekeeping receives commendation for their attentive daily cleaning, ensuring that everything remains tidy and properly maintained. Visitors also note the comfortable beds and quality linens, contributing to a pleasant stay. Coupled with a convenient location and friendly staff, NEOS HOTEL provides a comfortable and fresh environment ideally suited for travelers seeking cleanliness and comfort without compromise.
NEOS Hotel garners much praise for its exceptional staff, who are consistently described as friendly, polite, and attentive. Guests appreciate their quick responsiveness and the warm hospitality they receive, particularly from the reception team. The receptionists stand out for their welcoming demeanor, greeting visitors with smiles and efficiently handling requests, making them feel at home. Guests note the professionalism of the entire staff, which results in a seamless, enjoyable stay.
There are some areas where improvement is suggested, such as the language barrier at reception and occasional moments when the staff seems unsure of their duties, especially in the restaurant. Nevertheless, these minor drawbacks do little to overshadow the overall positive experience guests have due to the team's dedication to excellent service.
With staff that exudes kindness and joy, NEOS Hotel leaves a lasting impression of warmth and hospitality. The cleaning and breakfast teams, though occasionally overzealous or awkward, are praised for their friendly nature. Special mentions are given to Medine and other helpful staff members whose quick problem-solving skills enhance the guest experience. The camaraderie and professionalism of the team contribute significantly to the hotel's charm, providing visitors with a memorable stay characterized by care and genuine hospitality.
Travelers staying at NEOS Hotel experience a mix of connectivity when it comes to Wi-Fi. Many guests report good coverage, with some even describing the internet as excellent, especially in comparison to regional expectations. The Wi-Fi is largely appreciated for being free and is seen as an essential part of the additional amenities provided by the hotel, like the sauna and fitness studio. However, there are inconsistencies. While some have strong signals and stable connections, others face challenges such as weak reception and unstable connectivity, particularly during daytime hours. Common issues include needing to stand near room doors for signals and experiencing periods without service. Overall, for those prioritizing internet usage, the experience can vary, with nighttime offering more reliability.
NEOS HOTEL boasts an impressive gym that exceeds typical hotel standards, offering guests a professional and fully equipped fitness experience. Reviewers frequently highlight the cleanliness and completeness of the gym, noting it feels akin to a full-fledged fitness club. The fitness area is outfitted with the latest model equipment, which many guests find particularly valuable. Access to this exceptional facility is included in the cost of the stay, a notable advantage that enhances the overall guest experience. In addition to top-notch exercise equipment, the gym features a relaxing sauna, further elevating the wellness offerings available at the hotel. With its superb location and well-equipped interior, the gym at NEOS HOTEL stands out as a major highlight for fitness enthusiasts.
Location Show Map
Location
Breakfast
On the positive side, several visitors describe the breakfast as good or excellent, noting the variety and hot meal options that change daily, contributing to a dynamic dining experience. Omelets are available upon request, and a wide array of Turkish dishes are often enjoyed.
However, the consensus suggests room for improvement, especially regarding variety and freshness. Some guests found the breakfast to be monotonous, with a limited selection and stale bread and croissants. Critiques also point to a meager offering that doesn't meet expectations for a 4-star hotel, missing staple items like scrambled eggs or fresh pastries. Timing also seems to be a concern, particularly for those needing to leave early, as breakfast service may start later than desired.
Overall, while the breakfast at NEOS HOTEL offers moments of delightful taste and good service, there is a clear opportunity to enhance its diversity and quality to better align with guests' expectations and the hotel's rating.
Rooms
The hotel boasts a clean and fresh ambiance, with floor-to-ceiling windows in some rooms offering lovely views of the city and enhancing the sense of space with high ceilings. The emphasis on cleanliness is apparent throughout the hotel, contributing to a soothing and inviting atmosphere.
While some visitors noted minor shortcomings such as limited storage space or ventilation issues, the overall experience at NEOS Hotel is overwhelmingly positive. Guests leave with fond memories of a spotless, comfortable, and modern haven that meets, and often exceeds, expectations.
Beds
However, some reviews indicate inconsistencies in mattress quality. While many mattresses are described as convenient and great, a few guests have experienced discomfort due to lumpiness and firmness issues, suggesting a need for replacements in some rooms. Furthermore, the elevation of pillows is mentioned as a concern by some, affecting their comfort.
Overall, while there is room for improvement, many guests have experienced a restful stay thanks to the generally comfortable beds at NEOS Hotel.
Cleanliness
Staff
There are some areas where improvement is suggested, such as the language barrier at reception and occasional moments when the staff seems unsure of their duties, especially in the restaurant. Nevertheless, these minor drawbacks do little to overshadow the overall positive experience guests have due to the team's dedication to excellent service.
With staff that exudes kindness and joy, NEOS Hotel leaves a lasting impression of warmth and hospitality. The cleaning and breakfast teams, though occasionally overzealous or awkward, are praised for their friendly nature. Special mentions are given to Medine and other helpful staff members whose quick problem-solving skills enhance the guest experience. The camaraderie and professionalism of the team contribute significantly to the hotel's charm, providing visitors with a memorable stay characterized by care and genuine hospitality.
Wi-Fi
Gym
No, NEOS HOTEL doesn't have any pool.
No, a spa isn't available at NEOS HOTEL.
No, NEOS HOTEL doesn't allow dogs.
Yes, parking facilities are available at NEOS HOTEL.
Yes, NEOS HOTEL has a gym.
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