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Summary of reviewsThe Holiday Inn Express - Astana - Turan by IHG enjoys a commendable reputation among its guests, primarily due to its strategic location, excellent breakfast, comfortable rooms, and high standards of cleanliness. Situated centrally in Astana, the hotel provides guests with easy access to main streets, attractions, and a variety of amenities such as supermarkets, cafes, and restaurants, making it an ideal choice for both leisure and business travelers.
Visitors consistently praise the breakfast experience, noting the delicious and varied buffet offerings that cater to different preferences. Despite some describing it as simple, the freshness and taste of the food contribute to an enjoyable start to the day.
The rooms themselves receive high marks for cleanliness, comfort, and thoughtful amenities. Guests appreciate details like complimentary ironing boards and a selection of pillows, which enhance the cozy and calm atmosphere of the well-planned, spacious rooms. Although there's minor feedback on the positioning of a second bed, the overall impression is one of simplicity, functionality, and cleanliness.
Cleanliness is a standout feature, with the entire hotel, from rooms to common areas, being well-maintained and inviting. While a few guests have mentioned minor issues with bathroom cleanliness, the overall atmosphere remains fresh and hygienic.
The staff at the hotel are frequently commended for delivering exceptional service, with their friendly, attentive, and professional demeanor adding significant value to the guest experience. Their unobtrusive and accommodating nature ensures that any needs or queries are addressed efficiently.
Lastly, the bedding at the hotel is lauded for its comfort. Guests highlight the cozy beds, quality mattresses, and accommodating pillows, often contributing to a restful stay, despite a rare mention of discomfort from one guest.
Overall, the Holiday Inn Express - Astana - Turan by IHG provides a well-rounded and pleasant stay, blending accessibility, comfort, and attentive service to meet the needs of its guests. Show more
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Categories
Hotel Taking Steps Towards Sustainability
IHG hotels often have sustainable programs. Located in Astana, this hotel is committed to environmental and social responsibility through the IHG Green Engage program.
Accessible Hotel
This hotel features accessible guest rooms that are wheelchair accessible. The accessible rooms include grab rails, raised toilets, sufficient turning space in the bathroom, and showers with built-in transfer seats and grab bars. Pull cord alarms are present in the bathrooms.
3-Star Hotel
This hotel provides a comfortable stay with complimentary breakfast, free internet access, and a location that offers easy access to key attractions. The hotel features a business center and meeting rooms, catering to both leisure and business travelers.
Family Friendly Hotel
Business Hotel
Small Hotel
Room Types
Standard Queen Room - Free BreakfastFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Standard Twin Room with Free BreakfastProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.
Standard Queen Room - Accessible with Free BreakfastFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit has 1 bed.
Standard RoomOffering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe.
Guest Reviews
9.2
Excellent
Location
The Holiday Inn Express in Astana boasts a remarkably convenient location that is frequently praised by its guests. Situated centrally, it offers easy access to main streets and the freedom of movement throughout the city. The hotel is conveniently positioned near a myriad of attractions, making it accessible for those keen on exploring the city. Guests also appreciate the proximity to their offices, enhancing its appeal for business travelers. The surrounding area provides a variety of amenities, including supermarkets, shops, cafes, and restaurants, ensuring that everything one might need is within walking distance. Additionally, pharmacies and hospitals are nearby, offering peace of mind for those seeking extra conveniences. Overall, this hotel enjoys a prime location that caters well to both leisure and business travelers.
Breakfast
Visitors to the Holiday Inn Express - Astana - Turan by IHG can expect a commendable breakfast experience. Guests consistently highlight the quality and taste of the morning offerings, describing the breakfasts as delicious and excellent. Many reviews praise the variety, noting a diverse buffet and a good selection of dishes that cater to different preferences. Freshness is also a key feature, with guests noting that everything was fresh and tasty. Although some mention that the breakfast is simple or basic, it still manages to provide tasty choices and an enjoyable start to the day. Overall, the hotel delivers a solid breakfast that satisfies guests with its combination of taste, variety, and freshness.
Rooms
The rooms at Holiday Inn Express - Astana - Turan by IHG receive praise for their cleanliness and attention to detail. Guests appreciate the thought put into each room, with amenities such as an ironing board and iron conveniently included. The bedding, featuring both soft and children's pillows, enhances comfort and highlights the hotel's commitment to guest satisfaction. The decor is described as calm, contributing to the overall cozy atmosphere of the standard but well-planned rooms. The spaciousness of the rooms is frequently noted, although there is mention of the second bed being positioned a bit too close to the window. While the absence of a concierge service is noted, the rooms themselves are consistently described as clean, warm, and comfortable, making them a reassuring choice for travelers seeking simplicity and functionality in a new, clean hotel environment.
Beds
The beds at Holiday Inn Express in Astana - Turan by IHG generally receive high praise from guests, with many describing them as very comfortable and even excellent. The pillows and mattresses contribute to the overall comfort, with the beds being highlighted as particularly cozy. Some guests have expressed appreciation for the quality of the mattresses and the high beds, while others found the pillows notably accommodating. Though there is a minor note regarding one guest finding the mattress a bit uncomfortable, the overall sentiment leans heavily towards satisfaction, with many guests expressing gratitude for the restful experience provided by the bedding.
Cleanliness
The Holiday Inn Express in Astana - Turan by IHG is consistently praised for its high standards of cleanliness. Guests frequently commend the hotel for its immaculate rooms and fresh linens, noting that everything from the rooms to the common areas is well-maintained and free of any foreign odors. The cleanliness of the bathrooms, however, occasionally falls short of expectations for some visitors. Despite these few instances, the overall impression of the hotel is one of cleanliness and comfort, supported by positive mentions of cozy clean environments. A fresh and inviting atmosphere complements the experience, enhancing a stay that is both pleasant and hygienic.
Staff
The staff at Holiday Inn Express - Astana - Turan by IHG consistently receive high praise for their exceptional service. Guests highlight the team's friendliness, noting their polite and helpful nature. Staff members are described as unobtrusive, attentive, and accommodating, creating a welcoming and comfortable atmosphere. The hotel employees are also recognized for their professionalism and responsibility, efficiently addressing guests' queries and needs. Overall, the attentive and responsive nature of the staff contributes significantly to a positive guest experience.
No, Holiday Inn Express - Astana - Turan by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express - Astana - Turan by IHG.
No, Holiday Inn Express - Astana - Turan by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express - Astana - Turan by IHG.
No, Holiday Inn Express - Astana - Turan by IHG doesn't have a gym.