4-Star HotelHoused in a beautifully renovated historic convent, this 4-star hotel provides excellent facilities including 2 swimming pools, a spa, and a fitness center. It receives very high ratings for cleanliness, location, and overall quality from guests.
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Summary of reviews related to the '4 Star' categoryVila Gale Collection Elvas boasts an official 4-star rating and has garnered varied responses from guests. Many praise the hotel for its elegance, well-equipped facilities and the overall quality that aligns with its four-star status. Visitors have recognized its great value for money, especially considering that hotels in the region are typically of lesser quality. The property is frequently mentioned as an excellent four-star choice, providing a quality hotel experience that pairs well with its pricing.
However, some reviews indicate that the hotel's amenities and services sometimes fail to meet the expectations set by its four-star rating. Particular concerns include small bathroom spaces, subpar restaurant experiences and incidences of insufficient maintenance, such as mold in silicone. Additionally, the lack of Covid-19 measures in the gym and inadequate cafeteria service have also been noted as not befitting a four-star establishment.
Despite these drawbacks, there are instances where the service and facilities have been praised as being on par with five-star standards. Overall, while the Vila Gale Collection Elvas effectively upholds the hallmarks of a four-star hotel, there are certain areas that guests feel need improvement to fully justify its rating.
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