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Summary of reviewsThe Norfolk Arms Hotel, located centrally in the picturesque town of Arundel, is praised primarily for its unbeatable location that offers breathtaking views of Arundel Castle and easy access to the town’s attractions. Its prime spot on the main street puts guests within walking distance of shops, restaurants, pubs and the train station, making it a perfect hub for both leisure and work-related stays.
Guests frequently commend the hotel’s breakfast for its quality, variety and generous portions with particular praises for specific items like crispy bacon. The dedicated service and pleasant dining atmosphere add to the positive breakfast experience, although some minor inconsistencies in food preparation and service timeliness were noted.
Dinner at the Norfolk Arms Hotel receives high accolades for its superb and varied dining options. The dishes, such as slow-cooked lamb and fish 'n' chips, are regularly highlighted for their deliciousness and quality. The on-site bars offer a good selection of drinks and the option for room service is an added convenience for those preferring to dine in their rooms. Some diners mentioned occasional slow service but overall, the dining experience is largely positive.
The rooms at Norfolk Arms Hotel are often described as clean, spacious and comfortable with modern amenities and lovely views, particularly of the castle. Guests appreciate the charming historic decor, though some rooms in the courtyard showed signs of wear and tear. While most found the accommodations exceeding their expectations, a few noted areas needing attention regarding cleanliness and maintenance. The general housekeeping standards across the hotel are commendably high.
Staff at the hotel are consistently praised for their friendliness, professionalism and attentiveness. Guests felt welcomed and well-cared for with staff frequently going above and beyond to ensure a pleasant stay. Despite instances of staff appearing overworked, the overall service remains warm and efficient.
While the free WiFi service at Norfolk Arms Hotel is available, it receives mixed reviews with some guests finding the connectivity satisfactory and others experiencing poor or inconsistent performance. Parking options are generally convenient and appreciated for their security and proximity, although spaces can be tight and on-site parking is limited.
For families, the hotel offers a comfortable and welcoming experience with cosy family rooms and suitable amenities for children. The atmosphere is friendly and home-like, making it an ideal choice for families visiting Arundel.
The beds at Norfolk Arms Hotel are notably comfortable, contributing to a restful stay. Guests often highlight the quality of the mattresses and bedding with many appreciating the spacious and cozy beds.
Overall, the Norfolk Arms Hotel provides a comfortable, clean and well-located stay in Arundel with excellent dining options and welcoming staff. Its charming historic ambiance combined with modern amenities makes it a recommended choice, though there are areas for improvement to meet higher expectations. Show more
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Hotel with Parking
The Norfolk Arms Hotel has onsite car park facilities available for guests, although charges apply.
4-Star Hotel
Located in the shadow of Arundel Castle, this 4-star hotel offers a quintessentially wonderful place to eat, drink and stay. This charming Georgian Coaching Inn was built over 200 years ago and features rooms with period features. It provides a unique historical experience.
Family Friendly Hotel
Cheap Hotel
Room Types
Double RoomThis room has a double bed, flat-screen TV, tea/coffee making facilities, hairdryer and free WiFi. Each room has an en-suite bathroom with a bath or a shower, and complimentary toiletries.
Single RoomThese rooms feature a single bed, a flat-screen TV, tea/coffee making facilities, hairdryer and free WiFi. Each room has an en-suite bathroom with a bath or a shower and complimentary toiletries.
Courtyard Double or Twin RoomThese spacious rooms contain a double bed or 2 twin beds, a flat-screen TV, tea/coffee making facilities, a hairdryer and free WiFi.
Each room has an en-suite bathroom with a bath or a shower, and complimentary toiletries.
Please specify either a double or twin room at time of booking. All requests are subject to availability.
Superior Double RoomThese double bedrooms have a larger bed and are more spacious. They also have a comfortable seating area for you to relax and unwind. The bedrooms have a flat-screen TV, tea/coffee making facilities, a hairdryer and free WiFi. Each room has an en-suite bathroom with a bath or a shower, and complimentary toiletries.
Small Double Room Bath OnlyThese bedrooms are located on the hotels third floor. In keeping with the hotels historical nature they have a lower ceiling height and a bathroom with a bathtub but no shower facility.
Guest Reviews
8.2
Very Good
Location
Nestled in the heart of the picturesque town of Arundel, the Norfolk Arms Hotel boasts a superb location that is regularly praised by its guests. The hotel is perfectly situated on the main street, merely a stone's throw from the enchanting Arundel Castle, offering beautiful views from many of its rooms. Its central, historic setting allows for easy access to the town's shops, restaurants and pubs, making it an ideal base for both short getaways and longer stays.
Visitors appreciate its prime position for exploring the surrounding area, including the nearby wetlands. The convenient location is also a strong point for work-related stays with everything within walking distance, including the train station, which is just a ten-minute walk away. The historic charm of the building itself adds to the experience with period features and elegant decor complementing its stunning locale.
In summary, the Norfolk Arms Hotel's location is unbeatable, putting guests right in the midst of Arundel's vibrant town center and providing easy access to all the charm and attractions this delightful town has to offer.
Breakfast
The Norfolk Arms Hotel offers a varied breakfast experience that generally garners positive feedback from guests. Many have praised the breakfast for its good quality, variety and generous portions. The breakfast buffet, in particular, is often highlighted for its lovely spread and abundance. Guests have commended the excellent service and the neat and well-facilitated breakfast room, adding to the pleasant dining atmosphere. Some diners noted the high quality of specific items, such as the best bacon they've ever tasted. Additionally, the hotel caters effectively to specific dietary needs, including excellent options for vegan breakfasts. However, some guests have experienced inconsistencies, mentioning issues like overcooked eggs, loud music during breakfast and occasional delays in service. Despite these minor drawbacks, the breakfast at Norfolk Arms Hotel is generally regarded as a satisfying and well-organized start to the day.
Dinner
The Norfolk Arms Hotel receives high praise for its dining options with guests frequently complimenting the excellent food and wonderful meals available in the restaurant and bars. Many reviewers highlighted the restaurant's superb dining experience with large portions and very good quality food standing out. Dishes like the slow-cooked lamb, fish 'n' chips and various pub meals were particularly noted for their deliciousness. Guests also appreciated the good selection of drinks, ales and beers available in the bars on-site, finding them convenient and enjoyable.
The Sunday lunch and evening meals were commonly described as very good and the service at dinner was often commended despite occasional slow service and delays between courses. The dining room, while sometimes described as dull, did not seem to detract from the overall positive dining experience. The option for room service provided a delicious alternative for those who preferred to dine in their rooms.
Overall, visitors to the Norfolk Arms Hotel can expect excellent and varied dining options, a delightful bar atmosphere and great food quality, making it a recommended spot for both lunch and dinner.
Rooms
The Norfolk Arms Hotel offers a variety of rooms that cater to different needs with the majority of reviews highlighting positive aspects of their accommodations. Guests are particularly pleased with the cleanliness and spaciousness of the rooms. Many appreciated the comfortable and well-equipped nature of the rooms, noting that they were decorated to a high standard and featured lovely views, particularly of the castle. The rooms are described as cozy, bright and furnished with modern amenities, ensuring a comfortable stay. The hotel’s charming building and convenient location were also well-received.
Despite the largely positive feedback, there were some mentions of smaller rooms being less satisfactory compared to what was anticipated. Some rooms in the courtyard appeared tired and dated and certain issues such as defective showers and worn carpets were noted. While the shared areas of the hotel looked a bit tired, overall, the rooms were considered decent and manageable.
In conclusion, the Norfolk Arms Hotel seems to offer a comfortable, clean and well-located stay with most guests finding the rooms to exceed their expectations despite minor shortcomings.
Beds
Travelers consistently highlight the Norfolk Arms Hotel for its impressively comfortable beds, adding a distinctive edge to the guest experience. Numerous guests commend the hotel for providing cozy and restful beds, many noting the comfort of the mattresses and the quality of the bedding. There is significant appreciation for the spacious and comfortable beds, including mentions of super king-size and queen-size options. The high-quality cotton bedding enhances the overall sleep experience, ensuring guests leave feeling refreshed.
However, not all feedback is exclusively positive. A smaller portion of guests encountered issues such as overly firm or too soft mattresses and isolated incidents of discomfort due to a dip in the mattress or narrow bed size. Despite these occasional critiques, the prevalent sentiment remains overwhelmingly positive with guests frequently praising the beds for their comfort and quality, aiding in a satisfying stay at the Norfolk Arms Hotel.
Cleanliness
Norfolk Arms Hotel has garnered varied feedback regarding its cleanliness standards with a predominant emphasis on positive remarks. Guests frequently praised the hotel for its spotless rooms and pristine bathrooms, noting that everything, from the furnishings to the fixtures, was impeccably maintained. Several reviews highlighted the overall cleanliness and comfort of both the rooms and common areas with particular commendation for the hotel's high housekeeping standards.
However, some areas did receive criticism. The breakfast area floor and certain shared spaces were noted for being dirty. Additionally, issues such as cobwebs, dust behind pictures and signs of wear in the decor were pointed out. Some guests felt that specific bathrooms and rooms needed updates or more thorough cleaning, mentioning mouldy tiles, black sealant around tubs and generally tired appearances.
Despite these occasional lapses, the general consensus points toward Norfolk Arms Hotel being a clean and comfortable place to stay with most guests pleased with the hygiene and overall upkeep of their accommodations.
Staff
The guest reviews for Norfolk Arms Hotel highlight the staff as being overwhelmingly friendly, helpful and accommodating. Time and again, the staff is noted for their friendliness with many guests describing them as incredibly friendly, always accommodating and efficient. The level of professionalism and attentiveness is frequently praised with the staff making efforts to tend to guests' needs and resolve problems promptly.
While the reception staff received particular commendation for their politeness and helpfulness, the bar and restaurant staff were also noted for their friendliness and efficiency. Guests frequently mention that the staff went above and beyond, ensuring everyone felt welcome and well-cared for during their stays. Despite a few mentions of some staff appearing overwhelmed or stressed, the service remained kind and attentive.
The positive experiences reflect a consistent level of excellent hospitality with staff consistently described as cheerful, polite and welcoming. The overall impression is that of a warm, attentive and efficient team dedicated to providing a pleasant stay for their guests.
Wi-Fi
The reviews of the Norfolk Arms Hotel reveal a mixed experience regarding their WiFi service. Positive aspects include availability of WiFi with several guests noting that it worked, albeit restricted to a single device connection. Some guests found the connection reliable and satisfactory. However, other feedback highlights significant issues, such as poor connectivity, patchy performance and in several instances, a complete absence of WiFi. These varied observations suggest that while WiFi is accessible, it may not consistently meet expectations for all guests.
Parking
The Norfolk Arms Hotel offers generally convenient and easy parking options for its guests with many appreciating the private and secure parking provided, often described as a bonus. Guests can find parking next door, ample spaces around the back and on-road options that are sometimes free. Although there is a charge for parking, many find it to be reasonably priced. It's noted that parking spaces can be tight and on-site parking is limited, but it remains reasonably easy to find a spot. The secure nature of the parking and its proximity to the hotel enhances the overall convenience for visitors, making it a valuable feature despite the additional cost. Overall, parking at the Norfolk Arms Hotel is satisfactory with several options available to suit different needs.
Family
The Norfolk Arms Hotel offers a welcoming atmosphere for families, making it a great choice for those traveling with children. The hotel is family-friendly and accommodating with cosy family rooms that can comfortably host a family of four. Guests have highlighted the good range of child-friendly breakfast options available, suitable for all ages, ensuring even the youngest members of the family are satisfied.
The hotel is designed to be accessible for families with family accessible rooms and a friendly house environment that makes it feel like a family home. Children enjoyed their stay and the hotel provides appropriate amenities and a suitable environment for family presence. Whether it's for a night's stay or considering it as a venue for special occasions like weddings, the Norfolk Arms Hotel is recognized for its commitment to a family-friendly experience.
3 Star
The Norfolk Arms Hotel is a classic three-star establishment that has garnered mixed reviews from its guests. While the hotel boasts a charming, quirky character typically associated with three-star properties, it is widely perceived as in need of updating. The furniture and decor are dated and maintenance issues have been reported.
The hotel’s pricing is seen as fair for a budget stay, making it a good fit for those looking to economize. However, some guests felt that the value for money could be improved, particularly when breakfast isn't included. Breakfast quality and service were described as standard and the breakfast area itself was noted as grubby by some reviewers.
Staff at the hotel were seen as overworked, which may impact the level of service provided. The size of the rooms and amenities available were also described as consistent with a three-star rating, though some guests expected more for the price paid.
Overall, the Norfolk Arms Hotel is a budget-friendly choice with a unique charm, but it appears to fall short of expectations for those seeking a more polished three-star experience.
No, Norfolk Arms Hotel doesn't have any pool.
No, a spa isn't available at Norfolk Arms Hotel.
No, Norfolk Arms Hotel doesn't allow dogs.
Yes, parking facilities are available at Norfolk Arms Hotel.