Ibis Aruja
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Summary of reviewsIbis Aruja enjoys a prime location that caters well to travelers heading towards São Paulo, particularly due to its strategic position near the Dutra Highway. This offers easy access and convenience, making the hotel a practical choice for both air travelers and those visiting the center of Arujá. The secure on-site parking further enhances the comfort of the stay. Guests frequently commend the clean and tidy rooms along with attentive staff, creating a pleasant overall experience.
The breakfast at Ibis Aruja is generally well-received, praised for its varied and abundant offerings that often surprise guests in a positive way, providing a satisfying start to the day. While there are some challenges during peak times—like understaffing and the need for better organization—improvements in this area could significantly enhance the experience.
The on-site restaurant and bar provide a convenient dining option, with some guests appreciating the service and quality. However, there is room for improvement in menu variety and communication regarding kitchen hours to enhance guest satisfaction.
The hotel rooms are predominantly new and modern, with cleanliness and spaciousness noted positively by many guests. Despite some inconsistencies such as occasional odors and small sizes, the recent renovations have largely improved room conditions, offering a cozy and comfortable atmosphere.
Cleanliness throughout the hotel is generally good, contributing to a modern and comfortable feel. However, inconsistent cleaning practices have been noted, suggesting a need for routine enhancements to maintain uniformly high standards.
The staff are often praised for being helpful, polite, and attentive, which significantly adds to guest satisfaction. Nonetheless, some criticisms were directed at the reception for occasional impersonal service and communication gaps.
Wi-Fi service at Ibis Aruja varies, with some guests having a satisfactory experience and others facing issues with connection stability and speed.
Parking at the hotel is appreciated by some for its availability and organization, although the additional fee for parking raises mixed feelings among guests.
The beds receive mixed reviews, with many finding them comfortable, although some guests mention the mattresses could be improved.
Overall, Ibis Aruja offers a reliable and consistent experience with excellent cost-effectiveness, making it a solid choice for accommodation in the area. The strategic location, modern facilities, and generally positive service contribute to a largely favorable impression, making it a recommended stay for travelers seeking value and quality in Arujá.
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The breakfast at Ibis Aruja is generally well-received, praised for its varied and abundant offerings that often surprise guests in a positive way, providing a satisfying start to the day. While there are some challenges during peak times—like understaffing and the need for better organization—improvements in this area could significantly enhance the experience.
The on-site restaurant and bar provide a convenient dining option, with some guests appreciating the service and quality. However, there is room for improvement in menu variety and communication regarding kitchen hours to enhance guest satisfaction.
The hotel rooms are predominantly new and modern, with cleanliness and spaciousness noted positively by many guests. Despite some inconsistencies such as occasional odors and small sizes, the recent renovations have largely improved room conditions, offering a cozy and comfortable atmosphere.
Cleanliness throughout the hotel is generally good, contributing to a modern and comfortable feel. However, inconsistent cleaning practices have been noted, suggesting a need for routine enhancements to maintain uniformly high standards.
The staff are often praised for being helpful, polite, and attentive, which significantly adds to guest satisfaction. Nonetheless, some criticisms were directed at the reception for occasional impersonal service and communication gaps.
Wi-Fi service at Ibis Aruja varies, with some guests having a satisfactory experience and others facing issues with connection stability and speed.
Parking at the hotel is appreciated by some for its availability and organization, although the additional fee for parking raises mixed feelings among guests.
The beds receive mixed reviews, with many finding them comfortable, although some guests mention the mattresses could be improved.
Overall, Ibis Aruja offers a reliable and consistent experience with excellent cost-effectiveness, making it a solid choice for accommodation in the area. The strategic location, modern facilities, and generally positive service contribute to a largely favorable impression, making it a recommended stay for travelers seeking value and quality in Arujá.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
Ibis Aruja enjoys a prime location that caters particularly well to travelers making their way toward São Paulo. Its strategic position near the Dutra Highway offers easy access and is ideal for those seeking convenience during their travels. The proximity to the highway ensures a seamless journey for guests, while the hotel's closeness to the center of Arujá and the premium outlets in Greater São Paulo adds to its appeal. Moreover, the Ibis Aruja is situated about 27 kilometers from the airport, making it a practical choice for air travelers. The hotel offers secure on-site parking, adding to the comfort and ease of the stay. Guests appreciate the clean, tidy rooms, and commend the attentive staff, contributing to a pleasant experience. With a focus on both travelers' and local itineraries, the Ibis Aruja stands out as a suitable and comfortable base, combining good access with modern accommodations and excellent service.
The breakfast experience at Ibis Aruja receives generally positive feedback, with guests frequently enjoying a varied and abundant spread that meets or even exceeds their expectations. Comments highlight the presence of diverse offerings, including a wide selection of breads, cakes, pies, croissants, and freshly brewed coffee. The breakfast is noted for its variety and consistency with Ibis standards, often described as good, wonderful, and fairly complete.
However, several guests express dissatisfaction with the organization and replenishment of the breakfast items, particularly during periods of high occupancy. Some guests note that the breakfast service is understaffed, leading to delays in restocking and clearing tables. There are also comments on occasional lapses in cleanliness and a lack of dining utensils, which detract from the overall experience.
Despite these operational hiccups, the breakfast remains a highlight for many, providing a satisfying start to the day. Improvements in staff availability and management during peak times could enhance the experience further.
The dinner experience at Ibis Aruja has received mixed reviews from guests. On the positive side, the presence of an on-site restaurant and bar is noted as a convenient option for travelers looking to relax without leaving the hotel. Some guests appreciated the dinner service, finding it to be very good, which, combined with the hotel's great location, makes dining there a handy choice. However, there are several areas for improvement mentioned by guests. Many guests experienced limited or poor-quality dinner options, with some expressing disappointment over the quality of specific dishes like the parmegiana. Others reported difficulties such as the kitchen being closed unexpectedly and having to resort to ordering delivery. Suggestions for improvement include offering more varied menu options and ensuring better communication about kitchen hours to avoid inconvenience for guests. While the convenience of an in-house dining facility is a positive note, addressing these concerns could enhance the dining experience at Ibis Aruja.
Ibis Aruja offers a mix of experiences when it comes to room accommodations. Many guests appreciated the new and modern facilities, highlighting the cleanliness and spaciousness of the rooms. The décor is frequently mentioned as modern and pleasant, contributing to a comfortable atmosphere. Beds are generally noted for their comfort, and showers receive praise for being enjoyable.
However, not all experiences are equally positive. While some rooms are spacious and well-organized, others are described as small, with various complaints about their condition. Issues such as unpleasant odors, clogged sinks, and maintenance discrepancies can detract from the experience. Some guests encountered challenges with reservations and missing amenities like room service, which were considered disadvantages.
Despite this, the hotel's recent renovation seems to have paid off, as the majority of rooms meet expectations and offer a cozy stay. The features of Ibis Aruja's rooms cater well to those looking for modern comfort in a clean and efficiently organized space, though some may find the amenities lacking in certain areas.
The bed situation at Ibis Aruja garners mixed feedback from guests, with comfort being a highlight for many. Numerous reviews praise the beds for their comfort, complemented by soft comforters and clean rooms. The overall comfort and structure of the rooms, with particularly positive mentions of both the beds and showers, are appreciated by guests. However, several reviews point out that the mattresses could improve, describing them as thin or too firm. Despite this, the hotel benefits from a polite and helpful staff who enhance the overall experience for guests, often finding quick solutions to any issues encountered.
The guest reviews of Ibis Aruja present a mixed picture regarding the hotel’s cleanliness. Many guests have praised the hotel for its clean and organized atmosphere, with particular mention of impeccably clean rooms and bathrooms. The cleanliness of the facilities appears to be exceptional, adding to the comfort and modern feel of the hotel. Several guests highlighted the pleasant smell and the excellent employee service, contributing positively to their overall experience.
However, there are notable concerns about inconsistent cleaning practices. Some guests experienced issues with dusty rooms, dirty floors, and mold in bathrooms. The need for improved maintenance and cleaning routines is evident, suggesting that while some areas meet the Ibis standard, others require attention. Additionally, the layout of the room, with a sink adjacent to the bed, raised eyebrows among some guests.
Overall, guests agree that the hotel benefits from being relatively new, which enhances the overall cleanliness. Yet, the reviews indicate a need for consistent cleaning efforts throughout the hotel to ensure a universally satisfactory experience.
The staff at Ibis Aruja receive mixed reviews from guests, highlighting both strengths and areas for improvement. Positively, visitors frequently describe the employees as helpful, polite, attentive, and friendly, with several guests noting excellent service and a team that goes above and beyond to assist. The cordiality and kindness of the staff are often praised, contributing significantly to guest satisfaction. However, there are some criticisms, primarily aimed at the reception. Some guests encountered impersonal and cold service, with a noted lack of communication and organization among the reception team. There were also issues with long wait times during check-in and check-out. Additional concerns highlight the availability of amenities and situational misunderstandings, like the absence of shampoo or the need to request information about breakfast inclusion. Despite these challenges, the staff’s overall friendliness and helpfulness often leave a positive impression on guests.
Visitors to the Ibis Aruja have shared mixed experiences regarding the hotel's Wi-Fi service. Some guests reported a satisfactory experience, noting that the Wi-Fi was good and even considered it to be great during their stay. However, other reviews highlighted issues with instability and slow connections, with certain guests experiencing difficulty accessing the internet from their rooms or found the service too weak to adequately support their needs, such as streaming on the TV or receiving emails. While there are positive mentions, it appears that the quality and reliability of the Wi-Fi might vary, with some visitors finding it less than ideal for more demanding online activities.
When considering a stay at the Ibis Aruja, parking emerges as a notable aspect to navigate. While some guests appreciated the availability of free parking, others found the parking situation somewhat challenging. There are remarks about ample space and organized parking with triple spots, where the first to park is the last to leave. However, guests also mentioned that parking is sometimes paid separately, at a cost of R$20.00 per day. Some found this fee to be reasonable for the good parking lot provided, while others considered it expensive, especially when compared to expectations of complimentary parking as part of their stay.
On the other hand, a few guests reported limited parking spaces, with some vehicles having to remain on the street. There were comments about tight spaces, lack of valet service, and occasional disorganization. Yet despite these critiques, it's worth noting that the amenities related to parking are standard for an Ibis hotel, and many guests seem satisfied with what is available. For those planning a visit, it might be wise to prepare for the possibility of additional parking fees and variable experiences, but rest assured, parking facilities are consistently functional.
Ibis Arujá stands out among its peers with a reputation for offering a reliable and consistent experience that many have come to associate with the Ibis brand. Guests have praised the hotel for providing excellent cost-effectiveness and a good cost-benefit ratio, highlighting it as a solid choice for accommodation in the area. The hotel's new status adds to its appeal, with modern, comfortable, and practical facilities that have exceeded expectations for a three-star establishment. Its strategic location also contributes to its recommendation as an excellent option for those visiting Arujá. Despite some remarks about the pricing, which some guests find high compared to the offerings, the overall consensus remains favorable, making Ibis Arujá a recommended stay for its quality and value.
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Location
Breakfast
However, several guests express dissatisfaction with the organization and replenishment of the breakfast items, particularly during periods of high occupancy. Some guests note that the breakfast service is understaffed, leading to delays in restocking and clearing tables. There are also comments on occasional lapses in cleanliness and a lack of dining utensils, which detract from the overall experience.
Despite these operational hiccups, the breakfast remains a highlight for many, providing a satisfying start to the day. Improvements in staff availability and management during peak times could enhance the experience further.
Dinner
Rooms
However, not all experiences are equally positive. While some rooms are spacious and well-organized, others are described as small, with various complaints about their condition. Issues such as unpleasant odors, clogged sinks, and maintenance discrepancies can detract from the experience. Some guests encountered challenges with reservations and missing amenities like room service, which were considered disadvantages.
Despite this, the hotel's recent renovation seems to have paid off, as the majority of rooms meet expectations and offer a cozy stay. The features of Ibis Aruja's rooms cater well to those looking for modern comfort in a clean and efficiently organized space, though some may find the amenities lacking in certain areas.
Beds
Cleanliness
However, there are notable concerns about inconsistent cleaning practices. Some guests experienced issues with dusty rooms, dirty floors, and mold in bathrooms. The need for improved maintenance and cleaning routines is evident, suggesting that while some areas meet the Ibis standard, others require attention. Additionally, the layout of the room, with a sink adjacent to the bed, raised eyebrows among some guests.
Overall, guests agree that the hotel benefits from being relatively new, which enhances the overall cleanliness. Yet, the reviews indicate a need for consistent cleaning efforts throughout the hotel to ensure a universally satisfactory experience.
Staff
Wi-Fi
Parking
On the other hand, a few guests reported limited parking spaces, with some vehicles having to remain on the street. There were comments about tight spaces, lack of valet service, and occasional disorganization. Yet despite these critiques, it's worth noting that the amenities related to parking are standard for an Ibis hotel, and many guests seem satisfied with what is available. For those planning a visit, it might be wise to prepare for the possibility of additional parking fees and variable experiences, but rest assured, parking facilities are consistently functional.
3 Star
No, Ibis Aruja doesn't have any pool.
No, a spa isn't available at Ibis Aruja.
Yes, Ibis Aruja welcomes dogs.
Yes, parking facilities are available at Ibis Aruja.
No, Ibis Aruja doesn't have a gym.
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