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Summary of reviewsSheraton Pentagon City is highly regarded for its fantastic location, strategic proximity to tourist attractions such as the Pentagon, Arlington National Cemetery and Fort Myers, as well as stunning views of Washington, DC. The hotel's convenient amenities include a shuttle bus service to the airport and metro, enhanced by a nearby bus stop. This location benefits guests looking for easy access to DC sites, food venues and major events.
The breakfast experience at Sheraton Pentagon City received a mix of reviews. Many guests praised the extensive and delicious breakfast buffet, noting the attentiveness of the staff and the convenience of having breakfast included in their stay. However, some found the breakfast to be overpriced and felt the value for price could be improved.
The rooms are mostly appreciated for their spaciousness, cleanliness and comfort. Guests frequently highlight the abundant natural light, cozy bedding and quiet ambiance. Some rooms offer gorgeous views of Washington, DC, although there were occasional comments about the outdated decor and minor maintenance issues such as non-functional refrigerators and dirty windows.
Cleanliness is a notable strength of the Sheraton Pentagon City. The hotel is meticulously maintained with high-quality furnishings, a beautifully decorated lobby and well-kept shared areas. The diligent housekeeping team ensures the property remains spotless, contributing to a comfortable stay.
The staff at Sheraton Pentagon City receive high praise for their friendliness, efficiency and accommodating nature. Guests commend the prompt and polite service from the front desk, housekeeping and restaurant associates with specific mentions of exemplary service from individuals like Ms. Hughes and Marietta. The provision of a shuttle to Reagan Airport and the Metro adds to the convenience and positive guest experience.
The parking situation garners mixed reviews. While there is a charge for parking, many guests appreciate the ample, easy-to-access onsite parking and its reasonable pricing compared to other hotels in the area. The availability of underground parking adds to the convenience for those traveling by car.
Beds at the Sheraton Pentagon City are highly praised for their comfort with many guests describing them as super comfortable and conducive to a restful night's sleep. The soft mattresses and pillows contribute to the overall sense of comfort, further enhanced by the cleanliness and size of the accommodations.
Though the hotel offers a range of basic amenities, some guests feel it requires modernization to meet contemporary standards. Certain areas appear outdated and there have been concerns about unnecessary security deposit charges. Yet, despite these issues, the hotel manages to deliver a generally positive experience with its strategic location, cleanliness and exceptional staff service. Show more
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Business Hotel
Sheraton hotels generally provide substantial meeting and event facilities, including ballrooms and smaller meeting rooms. Business amenities typically include a business center, high-speed internet access, and services suitable for corporate guests.
Hotel with Parking
Sheraton Pentagon City offers parking and is connected to the Fashion Centre at Pentagon City, providing convenient access to shopping and dining. It features comfortable rooms and modern amenities.
EV charging stations
3-Star Hotel
This hotel is conveniently located near the Pentagon City area. It offers comfortable rooms and good amenities for a pleasant stay. Guests appreciate the location and the overall quality of the hotel.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Accessible Hotel
Hotel with Gym
Room Types
Guest room, 2 Double, Limited viewFeaturing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker and a wardrobe. The unit has 1 bed.
Guest room, 1 King, Limited viewThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Guest room, 1 King, Washington DC view, City view, MainFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a carpeted floor, heating as well as city views. The unit has 1 bed.
Guest room, 2 Double, Washington DC view, City view, MainOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Club level, Guest room, 1 King, Main, High floorThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Suite, 1 King, City view, MainOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a carpeted floor, heating as well as city views. The unit has 1 bed.
Club level, Guest room, 2 Double, City view, MainFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit has 1 bed.
Guest room, 1 Double, East, Low floorProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Double Room with Two Double Beds and Adapted Tub - Mobility AccessibleThe unit has 2 beds.
King Room - Hearing AccessibleThe unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
Sheraton Pentagon City boasts a fantastic location that is often praised by its guests. Strategically positioned near the airport, the hotel offers stunning views of Washington, DC and is conveniently close to various tourist attractions. Many guests appreciate its proximity to the Pentagon, Arlington National Cemetery and Fort Myers, making it a top choice for those visiting these landmarks.
The hotel also provides a shuttle bus service to the airport and metro, ensuring easy access to the city center and its numerous amenities. For those needing public transportation, a nearby bus stop further adds to the hotel's convenience. Guests have found the location ideal for accessing DC sites, food venues and even a marathon event.
The property itself is known for its cleanliness and spacious rooms with housekeeping services provided daily. The breakfast buffet has been described as excellent, adding to the overall positive experience. However, some reviews noted that the hotel is a bit outdated and lacks nearby dining options.
Overall, Sheraton Pentagon City is highly regarded for its strategic location, cleanliness and the helpfulness of its staff, making it a dependable choice for visitors to Washington, DC.
Breakfast
Sheraton Pentagon City offers a breakfast experience with varied reviews. Many guests praised the breakfast buffet for its extensive selection and delicious options, highlighting it as outstanding, amazing and clean. The staff received compliments for being attentive and helpful, contributing positively to the overall breakfast experience. Guests appreciated the convenience of having breakfast included with their stay and the availability of a free shuttle to the airport.
On the other hand, several guests found the breakfast to be overpriced and not included in the standard rate with some mentioning specific costs they found high. There were also remarks about the quality and variety needing improvement and some dissatisfaction with the overall value for the price paid. The minimal breakfast options and issues with receiving vouchers were also noted. Despite some criticisms, many guests expressed a willingness to return, underscoring a generally positive experience with the breakfast at the hotel.
Rooms
Sheraton Pentagon City boasts rooms that are spacious, clean and comfortable, reflecting an overall well-maintained, updated and aesthetically pleasing environment. Guests frequently highlight the abundant natural light provided by large windows, along with the comfort of the bedding and the quiet ambiance. Many visitors appreciate the excellent amenities and professional staff, contributing to a positive stay.
Several rooms also offer gorgeous views of Washington, DC, enhancing the appeal of the hotel. However, feedback indicates some inconsistencies in room quality, citing occasional issues such as outdated decor, low bathroom countertops and minor maintenance hiccups like non-functional refrigerators and dirty windows. Despite these concerns, the overall impression remains positive with many guests finding the rooms large and well-equipped for a comfortable stay.
Beds
The Sheraton Pentagon City receives high marks from guests for the comfort of its beds. Travelers consistently describe the beds as super comfortable, big and providing a restful night's sleep. Both mattresses and pillows are praised for their softness and comfort, often highlighted as a key positive feature of the stay. Guests often note that the rooms and particularly the beds, add to an overall sense of comfort with many expressing satisfaction with the cleanliness and size of the accommodations.
While most reviews are glowing, a few guests did encounter issues with the size of the beds and thin walls, which could detract from the experience for some. However, these instances seem fairly isolated. Overall, for those seeking a restful sleep in a cozy bed, the Sheraton Pentagon City proves to be a suitable choice.
Cleanliness
Sheraton Pentagon City consistently impresses guests with its exceptional cleanliness and comfort. The interiors are meticulously maintained by a diligent housekeeping team, ensuring that all areas, from the lobby to the rooms, remain spotless. Guests frequently highlight the clean and comfortable nature of the rooms, often praising the high-quality furnishings and tasteful décor. The hotel's shared areas are described as elegant and welcoming with specific mentions of the beautifully decorated lobby and ballrooms.
Visitors also appreciate the overall atmosphere, finding the property very clean and the staff extraordinarily friendly and helpful. The amenities, including a cool little gym, are well-kept and add to the positive experience. Many have noted the convenience and calm ambiance, making it an ideal stay for both relaxation and easy access to local attractions.
Overall, the consistent theme from reviews is the pristine condition of the hotel, further enhanced by the amazing staff who go above and beyond to assist guests, ensuring a welcoming and comfortable stay.
Staff
The staff at Sheraton Pentagon City receive high praise from guests, often described as friendly, accommodating and attentive across various roles including front desk, cleaning crew and restaurant associates. Many reviews highlight the welcoming nature, efficiency and kindness of the hotel personnel with several staff members specifically mentioned for their exceptional service. The provision of a shuttle to Reagan Airport and the Metro is noted as a valuable addition, enhancing the convenience of the stay.
Guests frequently mention positive interactions with front desk staff, praising their helpfulness, politeness and quick check-in process. The consistency in warm and pleasant treatment from all staff members, especially Ms. Hughes and Marietta, stands out. Some reviews do mention less favorable encounters, such as unhelpful interactions regarding metro information and a few staff not being friendly or busy, but these are outweighed by the overwhelmingly positive feedback.
Overall, the hotel staff are commended for their friendly demeanor, efficiency and ability to make guests feel welcomed, contributing significantly to a pleasant and supportive stay experience.
Parking
The parking situation at Sheraton Pentagon City receives mixed reviews from guests, but there are several positives worth noting. Numerous guests appreciate the ample and easy-to-access onsite parking, citing it as a good facility for their cars. Several reviews mention that the parking is reasonably priced compared to other hotels in the area with some guests noting a fee of $15 per night.
There are mentions of the hotel waiving the parking fee in some cases, adding to the positive feedback. Guests also highlight that the underground parking is convenient, offering plenty of space and easy-in, easy-out self-parking options. These aspects make it a practical choice for those traveling by car. Overall, while there is a charge for parking, it appears to be well-managed and accessible.
3 Star
Sheraton Pentagon City, while offering a range of basic amenities, appears to be in need of modernization to meet contemporary standards. Guests often describe the facilities as old and in need of updates, leading to perceptions of the hotel being more aligned with a two or three-star rating. Despite some acceptable aspects, guests have expressed dissatisfaction with issues such as unnecessary security deposit charges and the overall outdated quality of the service provided. Although some have given moderate ratings, the higher price point does not seem to justify the overall experience, leaving several guests disappointed.
No, Sheraton Pentagon City doesn't have any pool.
No, a spa isn't available at Sheraton Pentagon City.
Yes, Sheraton Pentagon City welcomes dogs.
Yes, parking facilities are available at Sheraton Pentagon City.