Mercure Arles Centre Arenes
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Summary of reviewsMercure Arles Centre Arenes enjoys an exceptional and strategic location in the heart of Arles, making it particularly convenient for exploring the city’s historic and cultural landmarks such as the Arènes and the Ancient Theater. Its central positioning offers quick access to the old town, shops, restaurants and the vibrant local lifestyle, while also ensuring a peaceful and relaxed stay. Guests appreciate the modern amenities, friendly staff and the ease of reaching the hotel by car, supported by practical parking options.
Breakfast at Mercure Arles Centre Arenes generally meets or exceeds expectations, offering a hearty, complete and varied selection of both sweet and savory options. Guests highlight the fresh products, spacious and bright breakfast rooms and the helpful staff. The breakfast buffet's extensive variety and quality make it satisfactory for most guests, though occasional lapses in replenishment and service have been noted.
The hotel’s dinner experience receives mixed reviews; while the dining room's charming atmosphere with its glass roof and reasonable prices are appreciated, the limited menu variety and occasional service issues present drawbacks. Despite these, room service adds convenience and the proximity to numerous local restaurants offers ample dining alternatives.
Room feedback varies with praise for their spaciousness, cleanliness, modern furnishings and comfortable beds. Positive aspects include good air conditioning and a quiet environment. However, issues like room size discrepancies, maintenance problems and occasional unpleasant smells have been mentioned. The rooftop pool is frequently praised for its city views despite its small size and occasional operational issues.
Cleanliness is a strong point with rooms and bathrooms frequently described as clean and comfortable. Housekeeping receives good marks for maintaining a tidy environment with fresh towels. Some areas, particularly older or common sections, could benefit from modernization.
Staff at Mercure Arles Centre Arenes are praised for their friendliness, attention and efficiency. The reception staff, in particular, are commended for their professionalism and responsiveness, creating a warm and hospitable atmosphere.
The hotel's free and unlimited WiFi generally receives positive feedback for its speed and reliability, though some guests report intermittent issues.
Parking options, including secure underground and private facilities, are well-regarded, albeit with additional fees and limited spaces during peak times. The hotel’s EV charging stations are notably convenient and reliable, making it appealing for electric vehicle owners.
Overall, Mercure Arles Centre Arenes is well-suited for families, offering spacious and comfortable family rooms, ensuring a pleasant stay for visitors. Despite some inconsistencies and areas for improvement, the hotel’s prime location, helpful staff and positive amenities make it a popular choice for those looking to explore Arles.
Categories
Breakfast at Mercure Arles Centre Arenes generally meets or exceeds expectations, offering a hearty, complete and varied selection of both sweet and savory options. Guests highlight the fresh products, spacious and bright breakfast rooms and the helpful staff. The breakfast buffet's extensive variety and quality make it satisfactory for most guests, though occasional lapses in replenishment and service have been noted.
The hotel’s dinner experience receives mixed reviews; while the dining room's charming atmosphere with its glass roof and reasonable prices are appreciated, the limited menu variety and occasional service issues present drawbacks. Despite these, room service adds convenience and the proximity to numerous local restaurants offers ample dining alternatives.
Room feedback varies with praise for their spaciousness, cleanliness, modern furnishings and comfortable beds. Positive aspects include good air conditioning and a quiet environment. However, issues like room size discrepancies, maintenance problems and occasional unpleasant smells have been mentioned. The rooftop pool is frequently praised for its city views despite its small size and occasional operational issues.
Cleanliness is a strong point with rooms and bathrooms frequently described as clean and comfortable. Housekeeping receives good marks for maintaining a tidy environment with fresh towels. Some areas, particularly older or common sections, could benefit from modernization.
Staff at Mercure Arles Centre Arenes are praised for their friendliness, attention and efficiency. The reception staff, in particular, are commended for their professionalism and responsiveness, creating a warm and hospitable atmosphere.
The hotel's free and unlimited WiFi generally receives positive feedback for its speed and reliability, though some guests report intermittent issues.
Parking options, including secure underground and private facilities, are well-regarded, albeit with additional fees and limited spaces during peak times. The hotel’s EV charging stations are notably convenient and reliable, making it appealing for electric vehicle owners.
Overall, Mercure Arles Centre Arenes is well-suited for families, offering spacious and comfortable family rooms, ensuring a pleasant stay for visitors. Despite some inconsistencies and areas for improvement, the hotel’s prime location, helpful staff and positive amenities make it a popular choice for those looking to explore Arles.
Family Friendly Hotel
The hotel features family rooms and connecting rooms. It offers a swimming pool and welcomes pets. The hotel provides a comfortable stay in the heart of the historic center of Arles.
Hotel with Swimming Pool
This hotel features a rooftop pool that offers city views and a pleasant atmosphere. It is built around a typical 19th-century Arlesian house.
Outdoor Pool
Business Hotel
The hotel features 5 modular meeting rooms and a modular meeting room with natural light. It also offers amenities such as Wi-Fi, air conditioning, and a restaurant.
Hotel with Parking
The hotel has a private and secured parking lot under the hotel, accessible for a fee. It also features a charging station for electric cars, and dedicated spaces for handicapped persons.
EV charging stations
Accessible Hotel
This hotel is accessible to people with reduced mobility and offers increased accessibility. It features an elevator, a wheelchair-accessible path of travel, wheelchair-accessible parking, and a stair-free path to the entrance.
Hotel with EV Charging Stations
The hotel provides secure parking with electric vehicle charging stations. Its private and secure parking lot is equipped with a charging station for electric cars, offering a reliable option for EV owners.
Hotel with Outdoor Pool
This hotel features a rooftop pool which is popular with guests, particularly families. While sometimes described as small, it offers enjoyable city views and a pleasant atmosphere.
Dog Friendly Hotel
4-Star Hotel
Guest Reviews
Mercure Arles Centre Arenes boasts an exceptional location in the heart of Arles, making it an ideal base for exploring the city's historic and cultural landmarks. Situated just a few steps from the old town, the city's tourist attractions and major monuments such as the Arènes and the Ancient Theater, guests find it incredibly convenient for sightseeing on foot. Its central position places it close to the bustling city center, offering quick access to shops, restaurants and the vibrant local lifestyle.
Visitors appreciate the hotel's proximity to key sites, allowing them to fully immerse themselves in the city's rich heritage without the need for extensive travel. The geographical location not only provides ease of access to the historical highlights of Arles but also ensures a peaceful and relaxed stay, even though it is centrally located.
The ease of reaching the hotel by car and the availability of parking options are additional advantages, making it a practical choice for travelers. Adding to the allure of its prime location, Mercure Arles Centre Arenes is noted for its modern amenities, friendly staff and comfortable, well-equipped rooms.
Overall, the hotel is superbly positioned within the city, ensuring a vibrant yet tranquil experience, perfect for both sightseeing and relaxation. Its strategic location, combined with excellent service, makes Mercure Arles Centre Arenes a top choice for visitors looking to enjoy everything Arles has to offer.
Mercure Arles Centre Arenes in Arles offers a generally well-regarded breakfast experience for its guests. The majority of reviews praise the breakfast for being hearty, complete and varied, often mentioning the wide selection of both sweet and savory options. Guests appreciate the fresh products available and the quality of the offerings, which include items like fresh fruit, yogurt, croissants, scrambled eggs and an assortment of meats and cheeses. The breakfast rooms are frequently described as spacious, bright and offering a pleasant atmosphere.
The breakfast buffet is noted for its extensive variety with many guests highlighting the abundance and richness of the options provided. There are positive remarks about the modern facilities and the helpfulness of the staff during breakfast service.
However, some reviews do point out a few shortcomings, such as the occasional lack of replenishment of items, limited variety and some service issues, particularly during busy periods. A few guests felt the breakfast was overpriced for the quality and selection offered. Some also mentioned disappointments with specific items like the coffee or certain pastries.
Overall, the breakfast at Mercure Arles Centre Arenes appears to generally meet or exceed expectations, especially considering it is a three-star hotel. Guests who prioritize a diverse and plentiful breakfast will likely find it satisfactory, though there might be occasional lapses in service and stock.
Mercure Arles Centre Arenes offers a mixed dining experience, as reflected in guest reviews. The hotel’s dining room, notable for its glass roof, provides a charming atmosphere, although some found it less than inviting. Guests appreciated the good quality of food and reasonable prices with specific praise for the evening meal deals. However, the limited menu variety and repetitive options were points of contention for several diners and some found the meals disappointing or not worth the price.
The restaurant can sometimes be unavailable due to private events or early closures, making it essential to plan ahead. Despite this, the option to order dinner through room service is available, adding a layer of convenience. The hotel’s location, close to the city center and numerous restaurants and cafes, provides ample alternative dining opportunities. Friendly staff and the occasional special touches, such as flowers and complimentary breakfast vouchers, enhanced the overall dining experience for some guests.
However, there were also several notable drawbacks. Guests sometimes had to request basic amenities like dessert, coffee, or additional room supplies. The lack of a minibar or room service options was also mentioned. The atmosphere of the dining room and bar was described as bland and sometimes depressing, which detracted from the dining experience.
Overall, while the dining experience at Mercure Arles Centre Arenes has its highlights, the inconsistencies and limitations may lead guests to explore nearby dining options for a more satisfying meal.
Mercure Arles Centre Arenes receives mixed reviews regarding its rooms with frequent praises for comfort and cleanliness. The general consensus highlights the rooms as spacious, featuring modern furnishings and good air conditioning. Guests frequently mention the comfortable beds and the well-equipped, clean bathrooms. Many appreciate the quiet environment, particularly those whose rooms were well-insulated from external noise.
The decor is described as modern and comfortable, although some feel it lacks character and appears somewhat impersonal. The hotel is well-located, adding to the convenience of the stay. A notable feature is the rooftop pool which, though simple, is appreciated by many guests.
Despite these positives, several recurring issues detract from the overall experience. Some guests report smaller room sizes compared to the photos, alongside problems like lukewarm water, outdated furniture and maintenance issues such as non-working bulbs and moldy ceilings. A few rooms suffered from unpleasant smells or lingering cigarette smoke and some attendees noted insufficient privacy due to poorly insulated doors and walls. Additionally, the lack of amenities such as minibars, multiple power outlets and soundproofing in some lower-level rooms have been mentioned.
Rooms on higher floors generally fare better with larger sizes, better views and modern renovations. However, ground-floor rooms near the elevators and breakfast area can be noisy. Cleanliness standards are inconsistent with some guests finding dirty carpets, stained linens and issues with non-functioning TVs or broken fixtures.
In summary, while many guests enjoy their stay at Mercure Arles Centre Arenes due to the spacious, modern and well-equipped rooms, others have pointed out significant areas for improvement, particularly in terms of maintenance and facility updates.
Mercure Arles Centre Arenes receives high praise for its bedding, which is often noted for its comfort and quality. Guests frequently comment on the comfortable beds and quality bedding with several reviews highlighting the beds as very comfortable, firm yet cozy and contributing to a good night's sleep. Many guests appreciated the spaciousness of the rooms as well as the comfort of the furnishings.
Senior couples and other guests have enjoyed their stays with mentions of well-arranged rooms enhancing the overall experience. While there are a few mentions of firmer mattresses and occasional issues with aged furniture or inconvenient bathroom features, the general consensus leans heavily towards satisfaction with the bedding.
The hotel’s larger beds, including king and queen sizes, receive specific recognition for their comfort. Additionally, amenities like quality linens and the provision of extra pillows, add to the comfort level for the guests. The bedding is often described as high quality, from firm and memory foam mattresses to clean and cozy sheets.
Despite a couple of mentions regarding uncomfortable sofa beds and an old mattress, the overwhelming feedback is positive, making Mercure Arles Centre Arenes an appealing choice for travelers looking for a comfortable stay with top-notch bedding.
Mercure Arles Centre Arenes has garnered positive feedback primarily for the cleanliness of its rooms and the hotel overall. Guests have frequently mentioned the rooms being clean, comfortable and well-organized, creating a pleasant and tidy environment. The modern and comfortable furnishings in many rooms have also been appreciated. Common areas, while generally clean, have received mixed reviews with some noting the need for refreshing and modernization, especially in older sections.
The hotel's clean premises extend to the bathrooms, which despite some comments about needing updates, have been praised for their cleanliness. Fresh towels were frequently mentioned as a positive aspect of the housekeeping service. The hotel maintains a good COVID-19 precaution regime, ensuring guests feel safe during their stay.
Despite the numerous positive remarks, a few guests raised concerns regarding outdated infrastructure and occasional maintenance issues. Some areas of the hotel, including carpets and common spaces, were described as showing signs of wear and requiring more thorough cleaning. Instances of inadequate cleanliness in certain spots were noted, though these seem to be less common.
Overall, Mercure Arles Centre Arenes manages to leave a mostly positive impression through its consistent attention to cleanliness and comfort, making it a satisfactory option for travelers who value a tidy and organized lodging experience. The prime location and friendly staff further enhance the hotel's appeal despite areas that could benefit from updates and a bit more upkeep.
'Mercure Arles Centre Arenes' boasts an overwhelmingly positive reputation for its staff's friendliness and helpfulness, according to numerous guest reviews. Many visitors commend the team for being welcoming, attentive and available with specific mentions of their professionalism and courteousness. The receptionists are often described as efficient and caring with a notable few highlighted for their exceptional service. Guests appreciated the responsive nature of the front desk and the swift problem-solving capabilities.
However, there are mentions of inconsistencies with some guests encountering unwelcoming or slightly unfriendly reception staff. Despite these occasional lapses, the overall feedback emphasizes a staff that is predominantly warm, accommodating and committed to enhancing the guest experience. The housekeeping and breakfast teams also receive favorable remarks for their dedication and professionalism.
In summary, 'Mercure Arles Centre Arenes' generally excels in providing a friendly and efficient environment, thanks in large part to its dedicated and attentive staff, making it a recommended choice for travelers seeking hospitable service.
Mercure Arles Centre Arenes offers free and unlimited WiFi throughout all areas and rooms, which many guests found to be fast, efficient and secure. Several reviews highlighted the good WiFi speeds and reliable connection, making it suitable for basic online activities. However, there are mixed experiences, as some guests reported intermittent issues, slow speeds, or difficulties in obtaining the WiFi codes. While the overall feedback on the WiFi is positive, improvements could address the occasional connectivity problems and enhance the guest experience.
Mercure Arles Centre Arenes features a rooftop pool that is frequently highlighted by guests for its city views and pleasant atmosphere. Despite often being described as small, this rooftop pool tends to be a hit with visitors, particularly families with children. It provides a refreshing spot to cool off and many appreciate its cleanliness and the picturesque views it offers over the old town of Arles.
However, some guests have noted inconsistencies with the pool's operational status, mentioning that it was closed upon their arrival or not as described in online listings. There have been occasional remarks about its size and lack of relaxation space with some even describing it as a tiny tub rather than a full-fledged swimming pool. Despite these issues, when operational, the rooftop pool remains a favored feature for many, delivering a unique and enjoyable experience.
Additionally, the hotel seems to offer a pool table in the hall, adding to the recreational options available to guests. While there are mixed reviews regarding the size and accessibility of the pool, the overall sentiment leans towards it being a significant, albeit sometimes problematic, attraction of the Mercure Arles Centre Arenes.
Mercure Arles Centre Arenes offers several parking options that guests generally find convenient, albeit with some limitations. The hotel features underground and private parking facilities which many find secure and easily accessible. However, parking at the hotel often comes at an additional cost, typically around €14 to €16 per night, a price some guests feel is a bit steep. Parking spaces can also be limited, often filling up quickly, particularly during busy periods like the feria weekend.
For those who prefer not to park on the hotel premises, there are nearby parking options including public garages and free street parking, though availability can be hit or miss. A number of guests appreciate the hotel's proximity to convenient parking areas, though others note the necessity to sometimes park at a distance and walk back to the hotel.
Overall, while secure parking is available and often convenient, prospective guests should be prepared for additional fees and the possibility of having to seek alternative parking solutions when the hotel’s spots are fully occupied.
Mercure Arles Centre Arenes has garnered praise for its convenient and accessible EV charging stations, adding a significant perk for guests with electric vehicles. Located within the hotel's parking facilities, these charging stations are reserved and easily accessible, ensuring guests can charge their vehicles without inconvenience. Guests have found the EV charging infrastructure to be exemplary and its functionality reliable, making it a standout feature for both business and leisure travelers. The hotel offers a good number of parking spaces with electric vehicle charging provisions, including a dedicated charging station in an open parking area and another in a shed. Moreover, the affordability of these services adds further appeal. Some reviews have highlighted minor issues such as occasional unavailability of charging space, but overall, the hotel's EV facilities have been met with positive feedback. This makes Mercure Arles Centre Arenes a favorable choice for electric vehicle owners seeking convenience and dependable amenities during their stay.
The reviews for Mercure Arles Centre Arenes highlight its suitability for families, thanks to its numerous family-friendly amenities and spacious accommodation options. The family rooms come highly recommended for their comfort, space and cleanliness, making them a perfect fit for families of different sizes. The rooftop pool stands out as a favorite feature, particularly enjoyable for children.
While some guests faced minor issues such as problems with the hot water and uncomfortable sofa beds in certain family rooms, overall, the facilities cater well to families, providing practical solutions for extra sleeping arrangements like air mattresses. The hotel's central location, close to exhibitions and tourist attractions, adds to its family appeal, making it a convenient choice for sightseeing and other activities.
Additionally, the friendly and supportive staff enhance the family experience, ensuring a warm welcome and helpful service throughout the stay. While some areas of the hotel might benefit from renovation, the overall impression is that Mercure Arles Centre Arenes offers a comfortable and accommodating environment for a family getaway.
Mercure Arles Centre Arenes receives mixed reviews when it comes to its three-star rating with many guests expressing that their experience aligns with expectations for such a rating. The hotel meets solid three-star standards as per the Best Western chain, offering reasonable prices and good value for the cost. The service provided is noted as good, meeting the basic requirements for a three-star establishment.
However, some aspects do not quite match the expectations for its rating. Guests mentioned that the overall condition of the bathrooms and cleanliness of the rooms fell below what is expected for a three-star hotel. Exposed pipes and poor bathroom fittings were also noted as issues that need addressing. The decor is described as slightly outdated, which contributes to an atmosphere that some found depressing.
While some found the hotel's amenities and services sufficient, others felt they were lacking, especially in terms of breakfast availability. Despite these concerns, the hotel is functional and quiet, situated conveniently in the downtown area, which adds to its appeal for budget-conscious travelers looking for a practical stay. Overall, Mercure Arles Centre Arenes provides a standard three-star experience but could benefit from some updates and better maintenance to fully meet guest expectations.
Mercure Arles Centre Arenes presents itself as an ideal choice for business travelers, offering a business-friendly atmosphere and a range of facilities tailored to meet the needs of professionals. The hotel's strategic location on the edge of the city center makes it convenient for business engagements without being too far from the heart of the city. Guests have access to essential business amenities, including a business center and a computer in the lobby, fostering an environment conducive to productivity.
The reception staff, available during working hours, are noted for their qualifications and ability to provide effective solutions, ensuring that any issues that arise are swiftly addressed. The presence of a public consular meeting room adds an extra layer of convenience for those needing a formal space for discussions.
While the rooms may be on the smaller side and there's no bar on the premises, the hotel compensates with its comfort and appropriate pricing, making it a perfect spot for a business stay or trip. The need for a room key when leaving the property adds an extra touch of security for guests. In summary, Mercure Arles Centre Arenes is a classic, comfortable option for business travelers seeking practical amenities and good service without breaking the bank.
Hôtel Atrium is notably praised for its fantastic location near the city center, making it a convenient choice for travelers. The hotel's accessibility features also receive positive remarks from guests. The staff are both competent and polite, enhancing the overall experience at the hotel.
Reviewers highlight that the hotel provides good handicap accessibility, including wheelchair access and elevators reaching all floors. There's also mention of accessible rooms with roll-in showers and an accessible rooftop pool, making the amenities more inclusive for guests with disabilities. Handicapped parking spaces are available and the hotel offers accessible underground parking which adds to the convenience.
However, some reviews pointed out areas needing improvement. A recurring concern is the small size of some spaces, which may pose difficulties for those using wheelchairs. Outdated bathrooms and a lack of ramps for showering were also mentioned. Additionally, the elevator service, while generally functional, occasionally caused delays for guests.
Overall, Hôtel Atrium offers a blend of strong accessibility features and strategic location, though it would benefit from addressing specific accessibility issues to better serve all guests.
The Mercure Arles Centre Arenes features a rooftop pool that receives mixed feedback from its guests. Many reviews highlight the rooftop pool's stunning view of the old town of Arles, making it a popular spot for relaxation and cooling off, especially for families with children. The pool is frequently described as small, but visitors often find it clean, well-kept and nice for a refreshing dip.
However, some reviews note disappointment when discovering that the pool was closed despite its availability being mentioned during booking. Instances of the pool being out of service or not accurately represented in photos have also been mentioned. Despite these occasional setbacks, the rooftop pool remains a cherished amenity for many, providing a pleasant and scenic spot to unwind.
Mercure Arles Centre Arenes is well-regarded for its dog-friendly policies and amenities, making it a favorable option for travelers with pets. The hotel permits dogs and other pets, ensuring they are welcomed alongside their owners. Special dog-friendly rooms are available and there is also a designated dog-friendly area nearby, which adds convenience for pet owners looking to take their dogs for walks. Guests appreciate the cleanliness of the rooms, which adds to the comfortable stay for both them and their pets.
The hotel charges an additional fee of €15 to €17 per day for pets, which is seen as reasonable by many guests considering the convenience and inclusive environment provided. Visitors have had positive experiences traveling with their small dogs and value the hotel’s pet-friendly accommodations.
However, some reviews noted issues with noise from neighboring rooms where dogs were left unattended. Despite this occasional disturbance, the overall feedback highlights Mercure Arles Centre Arenes as a reliable choice for pet owners seeking a hospitable and clean environment for themselves and their furry companions.
Location Show Map
Location
Visitors appreciate the hotel's proximity to key sites, allowing them to fully immerse themselves in the city's rich heritage without the need for extensive travel. The geographical location not only provides ease of access to the historical highlights of Arles but also ensures a peaceful and relaxed stay, even though it is centrally located.
The ease of reaching the hotel by car and the availability of parking options are additional advantages, making it a practical choice for travelers. Adding to the allure of its prime location, Mercure Arles Centre Arenes is noted for its modern amenities, friendly staff and comfortable, well-equipped rooms.
Overall, the hotel is superbly positioned within the city, ensuring a vibrant yet tranquil experience, perfect for both sightseeing and relaxation. Its strategic location, combined with excellent service, makes Mercure Arles Centre Arenes a top choice for visitors looking to enjoy everything Arles has to offer.
Breakfast
The breakfast buffet is noted for its extensive variety with many guests highlighting the abundance and richness of the options provided. There are positive remarks about the modern facilities and the helpfulness of the staff during breakfast service.
However, some reviews do point out a few shortcomings, such as the occasional lack of replenishment of items, limited variety and some service issues, particularly during busy periods. A few guests felt the breakfast was overpriced for the quality and selection offered. Some also mentioned disappointments with specific items like the coffee or certain pastries.
Overall, the breakfast at Mercure Arles Centre Arenes appears to generally meet or exceed expectations, especially considering it is a three-star hotel. Guests who prioritize a diverse and plentiful breakfast will likely find it satisfactory, though there might be occasional lapses in service and stock.
Dinner
The restaurant can sometimes be unavailable due to private events or early closures, making it essential to plan ahead. Despite this, the option to order dinner through room service is available, adding a layer of convenience. The hotel’s location, close to the city center and numerous restaurants and cafes, provides ample alternative dining opportunities. Friendly staff and the occasional special touches, such as flowers and complimentary breakfast vouchers, enhanced the overall dining experience for some guests.
However, there were also several notable drawbacks. Guests sometimes had to request basic amenities like dessert, coffee, or additional room supplies. The lack of a minibar or room service options was also mentioned. The atmosphere of the dining room and bar was described as bland and sometimes depressing, which detracted from the dining experience.
Overall, while the dining experience at Mercure Arles Centre Arenes has its highlights, the inconsistencies and limitations may lead guests to explore nearby dining options for a more satisfying meal.
Rooms
The decor is described as modern and comfortable, although some feel it lacks character and appears somewhat impersonal. The hotel is well-located, adding to the convenience of the stay. A notable feature is the rooftop pool which, though simple, is appreciated by many guests.
Despite these positives, several recurring issues detract from the overall experience. Some guests report smaller room sizes compared to the photos, alongside problems like lukewarm water, outdated furniture and maintenance issues such as non-working bulbs and moldy ceilings. A few rooms suffered from unpleasant smells or lingering cigarette smoke and some attendees noted insufficient privacy due to poorly insulated doors and walls. Additionally, the lack of amenities such as minibars, multiple power outlets and soundproofing in some lower-level rooms have been mentioned.
Rooms on higher floors generally fare better with larger sizes, better views and modern renovations. However, ground-floor rooms near the elevators and breakfast area can be noisy. Cleanliness standards are inconsistent with some guests finding dirty carpets, stained linens and issues with non-functioning TVs or broken fixtures.
In summary, while many guests enjoy their stay at Mercure Arles Centre Arenes due to the spacious, modern and well-equipped rooms, others have pointed out significant areas for improvement, particularly in terms of maintenance and facility updates.
Beds
Senior couples and other guests have enjoyed their stays with mentions of well-arranged rooms enhancing the overall experience. While there are a few mentions of firmer mattresses and occasional issues with aged furniture or inconvenient bathroom features, the general consensus leans heavily towards satisfaction with the bedding.
The hotel’s larger beds, including king and queen sizes, receive specific recognition for their comfort. Additionally, amenities like quality linens and the provision of extra pillows, add to the comfort level for the guests. The bedding is often described as high quality, from firm and memory foam mattresses to clean and cozy sheets.
Despite a couple of mentions regarding uncomfortable sofa beds and an old mattress, the overwhelming feedback is positive, making Mercure Arles Centre Arenes an appealing choice for travelers looking for a comfortable stay with top-notch bedding.
Cleanliness
The hotel's clean premises extend to the bathrooms, which despite some comments about needing updates, have been praised for their cleanliness. Fresh towels were frequently mentioned as a positive aspect of the housekeeping service. The hotel maintains a good COVID-19 precaution regime, ensuring guests feel safe during their stay.
Despite the numerous positive remarks, a few guests raised concerns regarding outdated infrastructure and occasional maintenance issues. Some areas of the hotel, including carpets and common spaces, were described as showing signs of wear and requiring more thorough cleaning. Instances of inadequate cleanliness in certain spots were noted, though these seem to be less common.
Overall, Mercure Arles Centre Arenes manages to leave a mostly positive impression through its consistent attention to cleanliness and comfort, making it a satisfactory option for travelers who value a tidy and organized lodging experience. The prime location and friendly staff further enhance the hotel's appeal despite areas that could benefit from updates and a bit more upkeep.
Staff
However, there are mentions of inconsistencies with some guests encountering unwelcoming or slightly unfriendly reception staff. Despite these occasional lapses, the overall feedback emphasizes a staff that is predominantly warm, accommodating and committed to enhancing the guest experience. The housekeeping and breakfast teams also receive favorable remarks for their dedication and professionalism.
In summary, 'Mercure Arles Centre Arenes' generally excels in providing a friendly and efficient environment, thanks in large part to its dedicated and attentive staff, making it a recommended choice for travelers seeking hospitable service.
Wi-Fi
Pool
However, some guests have noted inconsistencies with the pool's operational status, mentioning that it was closed upon their arrival or not as described in online listings. There have been occasional remarks about its size and lack of relaxation space with some even describing it as a tiny tub rather than a full-fledged swimming pool. Despite these issues, when operational, the rooftop pool remains a favored feature for many, delivering a unique and enjoyable experience.
Additionally, the hotel seems to offer a pool table in the hall, adding to the recreational options available to guests. While there are mixed reviews regarding the size and accessibility of the pool, the overall sentiment leans towards it being a significant, albeit sometimes problematic, attraction of the Mercure Arles Centre Arenes.
Parking
For those who prefer not to park on the hotel premises, there are nearby parking options including public garages and free street parking, though availability can be hit or miss. A number of guests appreciate the hotel's proximity to convenient parking areas, though others note the necessity to sometimes park at a distance and walk back to the hotel.
Overall, while secure parking is available and often convenient, prospective guests should be prepared for additional fees and the possibility of having to seek alternative parking solutions when the hotel’s spots are fully occupied.
EV charging stations
Family
While some guests faced minor issues such as problems with the hot water and uncomfortable sofa beds in certain family rooms, overall, the facilities cater well to families, providing practical solutions for extra sleeping arrangements like air mattresses. The hotel's central location, close to exhibitions and tourist attractions, adds to its family appeal, making it a convenient choice for sightseeing and other activities.
Additionally, the friendly and supportive staff enhance the family experience, ensuring a warm welcome and helpful service throughout the stay. While some areas of the hotel might benefit from renovation, the overall impression is that Mercure Arles Centre Arenes offers a comfortable and accommodating environment for a family getaway.
3 Star
However, some aspects do not quite match the expectations for its rating. Guests mentioned that the overall condition of the bathrooms and cleanliness of the rooms fell below what is expected for a three-star hotel. Exposed pipes and poor bathroom fittings were also noted as issues that need addressing. The decor is described as slightly outdated, which contributes to an atmosphere that some found depressing.
While some found the hotel's amenities and services sufficient, others felt they were lacking, especially in terms of breakfast availability. Despite these concerns, the hotel is functional and quiet, situated conveniently in the downtown area, which adds to its appeal for budget-conscious travelers looking for a practical stay. Overall, Mercure Arles Centre Arenes provides a standard three-star experience but could benefit from some updates and better maintenance to fully meet guest expectations.
Business
The reception staff, available during working hours, are noted for their qualifications and ability to provide effective solutions, ensuring that any issues that arise are swiftly addressed. The presence of a public consular meeting room adds an extra layer of convenience for those needing a formal space for discussions.
While the rooms may be on the smaller side and there's no bar on the premises, the hotel compensates with its comfort and appropriate pricing, making it a perfect spot for a business stay or trip. The need for a room key when leaving the property adds an extra touch of security for guests. In summary, Mercure Arles Centre Arenes is a classic, comfortable option for business travelers seeking practical amenities and good service without breaking the bank.
Accessible
Reviewers highlight that the hotel provides good handicap accessibility, including wheelchair access and elevators reaching all floors. There's also mention of accessible rooms with roll-in showers and an accessible rooftop pool, making the amenities more inclusive for guests with disabilities. Handicapped parking spaces are available and the hotel offers accessible underground parking which adds to the convenience.
However, some reviews pointed out areas needing improvement. A recurring concern is the small size of some spaces, which may pose difficulties for those using wheelchairs. Outdated bathrooms and a lack of ramps for showering were also mentioned. Additionally, the elevator service, while generally functional, occasionally caused delays for guests.
Overall, Hôtel Atrium offers a blend of strong accessibility features and strategic location, though it would benefit from addressing specific accessibility issues to better serve all guests.
Outdoor Pool
However, some reviews note disappointment when discovering that the pool was closed despite its availability being mentioned during booking. Instances of the pool being out of service or not accurately represented in photos have also been mentioned. Despite these occasional setbacks, the rooftop pool remains a cherished amenity for many, providing a pleasant and scenic spot to unwind.
Dog Friendly
The hotel charges an additional fee of €15 to €17 per day for pets, which is seen as reasonable by many guests considering the convenience and inclusive environment provided. Visitors have had positive experiences traveling with their small dogs and value the hotel’s pet-friendly accommodations.
However, some reviews noted issues with noise from neighboring rooms where dogs were left unattended. Despite this occasional disturbance, the overall feedback highlights Mercure Arles Centre Arenes as a reliable choice for pet owners seeking a hospitable and clean environment for themselves and their furry companions.
Yes, Mercure Arles Centre Arenes has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Arles Centre Arenes.
Yes, Mercure Arles Centre Arenes welcomes dogs.
Yes, parking facilities are available at Mercure Arles Centre Arenes.
No, Mercure Arles Centre Arenes doesn't have a gym.
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