Novotel Arica

Arica -18.46175200, -70.30409500 , Av Raul Pey Casado 2690 (Show on Map)


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Summary of reviewsNovotel Arica enjoys a near-perfect location on Chinchorro Beach, offering breathtaking ocean views and a peaceful environment ideal for relaxation. The hotel's proximity to restaurants, shops and the city center allows guests to conveniently explore the local area. The attentive and helpful staff further enhances the stay, providing excellent service and ensuring cleanliness throughout the facility.

Breakfast at the hotel is highly praised for its quality and variety, featuring local products and an extensive buffet that caters to diverse tastes. Though some improvements around food replenishment and variety could be made, the overall sentiment is exceptionally positive. Dinner also receives favorable reviews for its delicious offerings and variety, even though service can sometimes be slow and prices a bit high.

The rooms are lauded for their cleanliness, comfort and modern amenities. Guests appreciate the spacious, well-decorated rooms with comfortable beds and stunning views, particularly those facing the sea. Despite minor issues like occasional poor ventilation, the overall room quality is consistently rated highly.

Cleanliness is a strong point at Novotel Arica with guests frequently commenting on the immaculate condition of the hotel. The diligent housekeeping staff ensures that every area remains spotless, contributing to a tranquil and pleasant stay.

Guests commend the staff for their friendliness and attentiveness. Many reviews highlight the exceptional customer service, particularly from the reception staff, which greatly enhances the overall positive experience.

Free Wi-Fi at the hotel generally meets guest expectations, providing a stable and reliable connection for everyday needs, though there are occasional connectivity issues noted.

The fitness facilities, while appreciated, could benefit from enhancements. The gym is often described as small and could be improved with more equipment and amenities. The pool area is another highlight, often praised for its ambiance and cleanliness, despite being smaller than expected and occasionally closed during peak times.

The beachfront location is a distinct advantage, providing guests with easy access to the sea and additional activities like jogging along the beach. Parking is ample and secure, though the uncovered lot and challenging access could be improved.

Novotel Arica is a family-friendly hotel with spacious rooms and pet-friendly policies earning praise. Although there are occasional minor setbacks, the overall family experience is very positive, making it a recommended choice for those traveling with children or pets.

In summary, Novotel Arica excels in location, service, cleanliness and room comfort, making it a highly attractive destination for travelers seeking both relaxation and convenience.
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Hotel near The Beach
Novotel Arica offers rooms with views of Chinchorro Beach. Its location is ideal for walks and sightseeing, directly facing Chinchorro Beach. The hotel provides an authentic experience with comfortable, air-conditioned rooms and free WiFi.

Family Friendly Hotel
This hotel provides direct beach access and a swimming pool. It offers family-friendly amenities and allows children and pets. It also has spacious rooms.

Dog Friendly Hotel
This hotel is a top-rated dog-friendly option. It offers a welcoming environment for pets and the staff are known to be attentive and kind to animals. Specific amenities are available for pets.

Hotel with Swimming Pool
This hotel features a swimming pool, gym, meeting rooms, and is located near Chinchorro Beach. It is well-suited for both business and family trips.

  Outdoor Pool  


Hotel with Parking
Offers free parking. Near the city's major points, including a 5-minute drive from the Arica-Tacna train station and fishing terminal. Provides convenient access and parking for guests exploring the area.

5-Star Hotel
This hotel is well-regarded and is a popular hotel choice in Arica. It is known for its excellent service and is conveniently located. Agoda.com gives it a 9.6 rating.

Hotel with Outdoor Pool
This 4-star hotel features a seasonal outdoor swimming pool and is located near the beach. Guests can also enjoy meals served by the pool.

Hotel Taking Steps Towards Sustainability

Business Hotel

Hotel with Gym

Room Types
Twin Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 2 beds.

Executive Double Room with Sea View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as sea views. The unit offers 1 bed.

Superior Double Room with Sea View Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 1 bed.

Standard King Room Offering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 1 bed.

Guest Reviews
Location
Nestled right on the beautiful Chinchorro Beach, Novotel Arica boasts an enviable location that is repeatedly described as excellent by its guests. The hotel's prime spot offers unparalleled ocean views and the soothing sound of the waves, making it perfect for those looking to unwind and recharge. Modern and well-maintained, the facility's proximity to the beach ensures quick and easy access for leisurely strolls or refreshing swims just steps away from your room.

Guests frequently highlight the convenience of being near numerous restaurants, shops and the city center, offering a blend of relaxation and accessibility. The peaceful surroundings create a serene environment, ideal for escaping the hustle and bustle of city life while still being close to essential amenities. Furthermore, the helpful and attentive staff contribute to a pleasant stay, enhancing the overall experience with excellent service and cleanliness.

Despite a few mentions of its distance from the city center and occasional noise from nearby nightlife, the overwhelming consensus rates the location as unbeatable, making it an attractive destination for both a relaxed getaway and a business trip. With its strategic beachfront positioning and modern facilities, Novotel Arica stands out as a top choice for visitors seeking comfort, stunning views and convenience.

Breakfast
The breakfast at Novotel Arica receives high praise from its guests with many highlighting its quality and variety. Descriptions of the breakfast range from very complete and varied to premium quality, featuring local products. Numerous reviews refer to the breakfast as delicious with some noting specific highlights like excellent coffee and a pleasant atmosphere.

Guests appreciate the extensive buffet style, which caters to many tastes, including artisanal products and local fruits. The breakfast is often described as rich, varied and very delicious, meeting or exceeding guest expectations. Specific mentions include the large selection of food options, quality coffee and the overall completeness of the meal.

However, there are some areas for improvement. Several guests noted issues such as slow food replenishment, lack of variety on certain days and occasional missing elements like fruit variety and specific breakfast items. A few found the breakfast overpriced for the quality offered and suggested extending breakfast hours during the week.

Despite these minor criticisms, the overall sentiment is overwhelmingly positive, making the breakfast at Novotel Arica a standout feature of the hotel.

Dinner
Novotel Arica's restaurant has garnered mixed reviews from its guests, though the feedback leans toward the positive end of the spectrum. Diners generally commend the variety and quality of meals, praising the excellent presentation and delicious flavors. Menu items such as pizza, mojito beer and chelada are standout favorites. The restaurant offers a diverse and cosmopolitan menu, including excellently prepared vegetarian dishes and various guests have highlighted the pleasant experience of enjoying a meal with an ocean view.

However, the dining experience is not without its drawbacks. Several reviews point out that the restaurant service can be slow and disorganized at times with some guests noting long wait times and inattentive staff. The restaurant is also said to close early and alternative food options are limited, especially for vegetarians and vegans. Pricing is another area of concern with many considering the restaurant to be expensive relative to the quality offered.

Despite these issues, the overall sentiment is that the food served is generally very good, making the restaurant a worthy dining choice for guests staying at the hotel. The good and plentiful breakfast also receives positive remarks. For those in search of a nightcap, the bar, although sometimes understaffed or closed early, is recommended for its excellent cocktails and relaxing ambiance.

Rooms
The rooms at Novotel Arica have consistently received high praise for their cleanliness, comfort and modern amenities. Guests appreciate the spaciousness, noting that the rooms come well-equipped and are often beautifully decorated, providing a luxurious and warm atmosphere. Many reviews highlight the excellent room quality with particular mentions of the comfortable beds and the quiet, soundproof environment.

The views from the rooms, especially those facing the sea or beach, are frequently described as stunning, adding an extra layer of enjoyment to the stay. Guests also commend the ample space and natural light in the rooms, along with the pristine condition of the facilities and furnishings, which contribute to a pleasant and relaxing experience.

Despite a few minor issues, such as occasional poor ventilation or windows that don’t open, the overall consensus is overwhelmingly positive with many guests noting the impeccable cleanliness and the modern, cozy decor. The attention to detail in room setup and the outstanding service from the staff further enhance the guest experience, making Novotel Arica a highly recommended stay for travelers seeking comfort and quality.

Beds
At Novotel Arica, guests consistently rave about the bed comfort, highlighting it as a standout feature of their stay. Descriptions of the beds range from very comfortable to super comfortable with some even describing them as spectacular and top-quality. Many reviews emphasize the softness and spaciousness of the beds, which are often paired with good, albeit sometimes too soft, pillows.

Numerous guests also appreciated the cleanliness of the beds and bedding, noting that they were both cozy and beautiful. Several reviews mention the beds being in excellent rooms and accompanied by excellent bedding, contributing to an overall pleasant experience.

However, a small number of guests felt the beds could be more comfortable or found them a bit small. Despite this, the overwhelming sentiment is positive with most guests finding the beds to be a highlight of their stay, contributing significantly to a restful night's sleep.

Cleanliness
Nestled in beautiful surroundings, Novotel Arica impresses guests with its high standards of cleanliness. Across numerous reviews, visitors consistently highlight the immaculate condition of the hotel, describing it as perfectly clean and impeccably maintained. Both rooms and facilities are frequently noted for their spotless state, which notably enhances the comfort and overall experience for guests.

The hotel's diligent cleaning staff ensures that every corner, from the reception area to the individual rooms, remains pristine. Guests appreciate the combination of cleanliness and comfort, making it a tranquil and peaceful retreat.

While a few guests noted minor issues, such as dusty windows or hallways and occasional lapses in room cleaning, these instances seem to be exceptions rather than the rule. The majority of reviews celebrate the extraordinary cleanliness and emphasize that the overall standard is very high.

In summary, Novotel Arica stands out for its commitment to maintaining an exceptional level of cleanliness, ensuring a pleasant and comfortable stay for all its visitors.

Staff
At Novotel Arica, guests consistently commend the hotel for its welcoming and incredibly attentive staff. Across numerous reviews, the staff is highlighted for being super nice, friendly and very helpful. The customer service provided by the reception staff is particularly praised with mentions of their superb, prompt and friendly nature. Many guests appreciate the personal touch and the readiness of the staff to assist with any queries, contributing to an overall positive experience.

The hotel’s facilities also receive favorable feedback with mentions of comfortable, clean environments that complement the excellent customer service. Despite a few mentions of occasional delays in service and deficiencies in restaurant attention, the overwhelming sentiment is that the staff’s friendliness and attentive demeanor outweigh these minor inconveniences.

Overall, the combination of good service, a welcoming atmosphere and the attentive, friendly nature of the staff makes Novotel Arica a highly regarded choice for travelers seeking a comfortable and hospitable stay.

Wi-Fi
Novotel Arica has received varied reviews regarding its Wi-Fi service, but the overall sentiment leans towards the positive. Many guests noted the presence of a stable and reliable internet connection with several emphasizing that the Wi-Fi worked very well and was fast. The signal strength was often praised, contributing to good performance for everyday needs.

However, not all feedback was favorable. Some guests experienced complications accessing the Wi-Fi, encountered very slow signals or had issues with the connection cutting out during the day. There were also mentions of TV apps not being connected to the internet. Despite these occasional drawbacks, the consensus points to a generally satisfactory Wi-Fi service that meets the needs of most visitors effectively.

Gym
The fitness facilities at Novotel Arica receive mixed feedback from guests. Some highlight it as having good fitness amenities and even regard it as one of the best in Arica. The hotel does provide access to a gym, which is appreciated by visitors. However, there are several noted areas for improvement. The gym is described as small and its space often feels crowded. Additionally, it has been pointed out that the gym could benefit from enhancements such as a water dispenser, TV and a bar for performing free weight exercises with plates. There have also been instances where the gym was not operational or ready and it was not available in the morning. While the presence of a gym is a positive aspect, there is room for significant enhancements to meet guest expectations fully.

Pool
The pool area at Novotel Arica offers a blend of positive experiences and specific limitations noted by guests. Numerous reviews highlight the pool as a lovely and fantastic feature of the hotel, describing it as clean, clear and functional. Guests appreciate the ambiance provided by poolside tables and a terrace for smokers, enhancing the overall outdoor experience. Notably, the pool is often described as being great and wonderful, adding a touch of luxury to their stay.

However, several guests pointed out that the pool is smaller than expected with limited space around it. Additionally, there were mentions of the pool not being heated, making the water quite cold at certain times. The availability of sun loungers and chairs around the pool also appears to be limited, which might detract from the comfort of some visitors.

Operational issues like the pool being closed during peak times such as the Carnival weekend or not being open on certain days, have been mentioned, causing inconvenience to the guests. Despite these drawbacks, the overall sentiment suggests that when functional, the pool area significantly contributes to an enjoyable stay at the hotel.

Beach
Novotel Arica boasts a prime beachfront location offering stunning views of Chinchorro Beach. Guests frequently commend the hotel's proximity to the sea, noting that it's conveniently right next to, in front of or just steps from the beach. The hotel's modern design and spacious, clean rooms enhance the coastal experience, making it a comfortable retreat for visitors. The convenience for activities like jogging along the beach adds to the appeal. With the sea and promenade literally at its doorstep, Novotel Arica ensures a delightful and scenic stay for beach lovers.

Parking
The Novotel Arica offers free parking, which many guests found to be a notable convenience. A recurring theme in the reviews is the abundance of parking spaces available, which eliminates the usual hassle of hunting for a spot. The parking area is secure, giving guests peace of mind about the safety of their vehicles. However, the parking lot is entirely uncovered, meaning vehicles are left exposed to the sun, which some found unsatisfactory.

Guests pointed out that there are certain drawbacks, such as the lack of a roof and some issues with the parking gate. Additionally, accessing the parking lot can be challenging with several mentions of a difficult and even dangerous entrance. In some cases, street parking was the only option, which raised further safety concerns. Visitors also noted that the process of loading suitcases from the parking area can be exhausting, potentially due to its design and layout.

While the hotel provides secure and free parking with plenty of spaces, there are several areas for improvement, especially concerning the ease of access and protective features.

Family
Novotel Arica stands out as an excellent choice for families looking for a comfortable and accommodating stay. Guests frequently highlight the hotel's pet-friendly policies, appreciating the ability to travel with their furry companions who are treated with the care they deserve. Families particularly enjoy the spacious rooms and commend the friendly and attentive staff who contribute to a welcoming atmosphere.

The hotel is described as ideal for family gatherings with good amenities that cater to both children and adults. While there are some minor setbacks, such as the occasional lack of family-specific rooms and elements missing from the family breakfast, the overall experience is very positive. The clean and comfortable environment, combined with good service and reasonable prices, ensures that families are satisfied with their stay and willing to recommend Novotel Arica to others.

4 Star
Novotel Arica stands out as one of the best hotels in Arica, fitting its four-star rating with superb modern facilities and high-quality accommodations. Guests rate it highly for the value it offers, describing it as a luxury hotel at an affordable price. The hotel boasts a modern design and provides everything necessary for a comfortable stay, meeting the standards expected of its four-star category.

However, customer service could benefit from some improvement to fully realize its four-star potential. While the majority of facilities are up to scratch, a few guests noted that certain amenities like the pool were unavailable and some minor aspects, like machine coffee served at breakfast, were not quite in line with what guests anticipated from a hotel in this category. Despite these minor setbacks, Novotel Arica generally offers a four-star experience with comfortable accommodations and modern amenities, making it a recommended choice for visitors looking for both quality and affordability.

Business
Novotel Arica caters primarily to business travelers, offering an environment that balances work and relaxation. The hotel's modern, clean and relaxed atmosphere makes it ideal for those on business trips. One of its standout features is the stunning sea view, providing a refreshing backdrop for work-related tasks.

With a strategic location, the hotel supports business needs effectively. The conference rooms are well-equipped, making it convenient for hosting business meetings and functions. Guests appreciate the personal attention provided, which aligns well with business traveler expectations.

However, there are areas for improvement. Despite being designed for business, some essentials such as adequate noise control and proper working table setups in rooms seem lacking. Issues like unbearable noise and non-existent meeting rooms have been noted, alongside difficulties in connecting to outlets for work. Additionally, the availability of room service for business needs is an area that suggests room for growth.

Overall, Novotel Arica presents a mix of strengths and weaknesses for business travelers. The location, facilities and business-friendly ambiance are major positives, while aspects like customer service management and room configurations need attention for a smoother business experience.

Outdoor Pool
Visitors of Novotel Arica frequently commend the hotel's outdoor pool and surrounding area. Descriptions depict the pool as fantastic, very nice and of a good size with several highlighting its well-maintained condition and pleasant ambiance. The pool area is described as great for relaxation with a perfect lounger setup and a clean environment. Guests appreciate the nice sun spots and sunny weather, enhancing their overall experience. Although the pool is sometimes noted as slightly small and not heated, its beautiful setup and good weather conditions continue to receive praise. Overall, the outdoor pool at Novotel Arica appears to be a delightful spot for guests to unwind and enjoy.

Dog Friendly
Novotel Arica stands out as a highly regarded pet-friendly hotel, making it an excellent choice for those traveling with their furry companions. Guests consistently highlight the hotel’s welcoming environment for pets and commend the staff for their attentive and kind treatment of animals. There are specific amenities available for pets, ensuring a comfortable stay for both the owners and their pets.

Frequent phrases such as dog-friendly, 10000 pet/dog friendly and BEST PET FRIENDLY HOTEL IN ARICA underscore the positive experiences of guests traveling with pets. The hotel accepts pets readily and offers a conducive environment to ensure they are well-treated.

However, some reviewers noted a lack of clarity regarding the hotel's pet policy beforehand, which led to confusion for a few guests. Despite this, the overall sentiment toward the pet-friendly nature of the hotel remains overwhelmingly positive. Novotel Arica's commitment to allowing pets makes it a good choice for pet owners visiting Arica.


Yes, Novotel Arica has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Novotel Arica.

Yes, Novotel Arica welcomes dogs.

Yes, parking facilities are available at Novotel Arica.

Yes, Novotel Arica has a gym.

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