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Summary of reviewsHelnan Marselis Hotel offers a highly praised setting with an exceptional location right by the sea, providing stunning views of the Baltic Sea and Aarhus Bay. The hotel is nestled near the lush Marselis Forest and various walking and biking trails, enhancing its appeal to nature lovers. Its proximity to local attractions such as the Deer Park, Tivoli Friheden and Moesgaard Museum, along with easy access to the city center of Aarhus, adds to its convenience. The serene and quiet ambiance, combined with facilities like a swimming pool, sauna and ample parking, make it suitable for romantic getaways, family holidays and quiet retreats.
The breakfast experience at the hotel is generally well-received with a first-class buffet offering freshly baked bread, scrambled eggs, pancakes and cheeses. Guests appreciate the diverse options catering to various dietary needs and the scenic terrace view. While there are occasional issues with crowding and insufficient refills, the breakfast is typically a delightful and satisfying part of the stay.
Dinner reviews are mixed; though the quality of the food and the ample portions are often praised, issues with restaurant availability, service management and limited menu options are recurrent criticisms. Guests enjoy the beautiful sea views while dining but express a need for better communication and consistency regarding dinner services.
Rooms at Helnan Marselis Hotel offer spacious, comfortable accommodations with breathtaking sea views. Most rooms are well-equipped with modern amenities, ensuring a pleasant stay. However, the decor and interiors are often noted as outdated with issues like mold and insufficient maintenance being common complaints. Cleanliness standards vary with some rooms clean and tidy while others suffer from superficial cleaning.
The hotel's cleanliness receives mixed feedback. While many areas, such as the breakfast area and common spaces, are well-maintained, inconsistencies are noted in room and bathroom cleanliness. Issues like mold, dirty windows and worn-out facilities suggest a need for thorough cleaning and refurbishment.
The staff at Helnan Marselis Hotel are frequently commended for their friendliness and accommodating nature, especially the receptionists and restaurant staff. Despite some instances of unfriendliness and understaffing, the overall sentiment is positive with staff efforts contributing significantly to the guest experience.
WiFi at the hotel offers a mixed experience. Some guests find it fast, free and reliable, while others report weak signals and slow speeds. Despite these issues, the availability of WiFi in rooms and common areas is a consistent plus.
The fitness facilities, including a gym with a sea view, receive both praise and criticism. While functional and not overcrowded, some equipment is outdated and in need of maintenance. The indoor pool is generally appreciated, especially by families, but critiques include its cold temperature and occasional cleanliness issues.
The hotel’s direct beach access is a standout feature, providing peaceful and picturesque views of Aarhus Bay. Guests enjoy the opportunity for spontaneous seaside activities and the soothing sound of waves, making the beachfront experience a cherished part of their stay.
Overall, Helnan Marselis Hotel offers a charming and comfortable stay with exceptional sea views and a serene environment. While there are areas in need of improvement, particularly in terms of decor, cleanliness and dining consistency, the positive aspects of location, staff and amenities largely contribute to a memorable experience. Show more
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Hotel near Golf Courses
This Aarhus hotel is located approximately 7 km from Aarhus Golf Club, providing a good option for golfers seeking accommodation within the city.
Hotel near The Beach
This hotel is located between a beautiful beach and forest, offering guests immediate access to the shoreline. It has more than 150 rooms and is near the city center, combining nature and urban access.
Hotel with Swimming Pool
This hotel offers an indoor pool, a sauna, and a fitness center. It is located by the coastline, offering a blend of city vibrancy and natural surroundings.
Indoor Pool
Business Hotel
Helnan Marselis Hotel offers luxurious meeting facilities with panoramic views of Aarhus Bay. It has multiple meeting rooms suitable for groups of various sizes and is equipped with modern AV equipment.
Hotel with EV Charging Stations
Beachfront Hotel
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Room Types
Single Room with Sea ViewProviding free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room provides a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.
Family Room with Sea ViewFeaturing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room's kitchen, which has a refrigerator and an oven, is available for cooking and storing food. The family room features a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit has 4 beds.
Double Room with Sea ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds.
Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a seating area, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV. The unit has 2 beds.
Single AnnexOffering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room offers a seating area, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit offers 1 bed.
Double Annex Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a seating area, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit has 2 beds.
Family AnnexOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room's kitchen, which has a refrigerator and an oven, is available for cooking and storing food. The family room offers a flat-screen TV, a seating area, a dining area, a wardrobe as well as garden views. The unit has 4 beds.
SuiteThis suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The suite provides a flat-screen TV, a minibar, a tea and coffee maker, a seating area as well as sea views. The unit offers 2 beds.
Guest Reviews
7.6
Good
Location
Helnan Marselis Hotel boasts an exceptional location that consistently earns high praise from guests. Situated right by the sea, the hotel provides stunning, unobstructed views of the Baltic Sea and Aarhus Bay, making it a perfect spot for those who love being close to the water. It's not just about the sea views; the hotel is also blessed with proximity to the lush Marselis Forest, numerous walking and biking trails and several local attractions like the Deer Park, Tivoli Friheden and Moesgaard Museum.
Guests appreciate the quiet and peaceful setting, which makes it easy to relax while still being just a short drive or bus ride away from the vibrant city center of Aarhus. Many rooms offer balconies with direct sea views, allowing guests to wake up to the calming sound of the waves. The fantastic location also ensures that nature lovers can enjoy scenic walks, while those seeking a bit of city life can venture into Aarhus with ease.
The hotel is described as having a special charm with its older decor adding to the cozy atmosphere. Additionally, the facilities, including a swimming pool, sauna and ample parking space, contribute to a comfortable and convenient stay. Whether it’s for a romantic getaway, a family holiday or a quiet retreat, Helnan Marselis Hotel is noted for its unparalleled location and breathtaking views, making it a top choice for visitors to Aarhus.
Breakfast
The breakfast experience at Helnan Marselis Hotel receives generally positive acclaim from guests. Guests highlight a fantastic, first-class breakfast buffet with many options including freshly baked bread, varied selections and delicious offerings like scrambled eggs, pancakes and cheeses. Many appreciated the extensive and abundant nature of the breakfast, praising its quality and taste, often accompanied by stunning sea views.
The selection is often noted to be good with diverse choices catering to various dietary needs such as gluten-free and vegan options. Positive mentions include a wide array of morning foods, plentiful and well-managed buffets and a lovely dining ambiance. Guests also appreciate the friendly and attentive breakfast staff, along with the scenic terrace offering a superb view.
However, some reviews point out areas for improvement. There were occasional comments about breakfast being average with a few guests describing it as simple, traditional and in need of an upgrade. Issues like crowding, insufficient refills, lack of fresh fruit and a bit of chaos during busy periods were also noted. Despite these critiques, the general consensus remains that the breakfast is satisfying and a delightful part of the hotel stay.
Dinner
Dinner reviews for Helnan Marselis Hotel paint a mixed picture. Positively, guests frequently praised the delicious food, noting that the dinners were outstanding and successful. The evening meals were characterized by good quality and large portions with many also enjoying beautiful views of the sea while dining.
However, the dining experience was often marred by recurring issues. Several guests highlighted that dinner was sometimes unavailable, either because the restaurant was closed, often without prior notice or due to staff shortages. On occasions when the restaurant was open, guests reported problems with service, including mixed-up orders, long wait times and a general sense of poor management. The limited dinner buffet and menu options, including inadequate vegetarian choices, were also points of dissatisfaction.
Despite these criticisms, some guests found the restaurant staff accommodating and when available, the quality of the food and the ambiance of the restaurant were appreciated. Overall, while the meals could potentially offer a great dining experience at Helnan Marselis Hotel, consistency and communication regarding restaurant availability remain areas needing improvement.
Rooms
The Helnan Marselis Hotel offers a blend of spacious and comfortable accommodations, featuring beautiful sea views that many guests have found to be a highlight. Many rooms are well-sized and equipped with comfortable beds, modern furnishings and amenities such as WiFi and TVs, ensuring a pleasant stay. The views, particularly those overlooking the sea, are often described as breathtaking and fantastic, contributing greatly to the overall experience.
However, the hotel is not without its drawbacks. Numerous reviews highlight that the decor and interiors are quite outdated with signs of wear and tear visible in both the rooms and bathrooms. Issues such as mold, old-fashioned furnishings and inadequate maintenance are mentioned frequently, suggesting a need for refurbishment.
Cleanliness standards show some inconsistency with some rooms being described as clean and tidy, while others are noted as dirty or insufficiently cleaned. Specific complaints include moldy windows, dirty tables and bathrooms in need of a more thorough cleaning.
Temperature control also appears to be a concern with several guests mentioning that rooms can be either too hot or too cold and slow to adjust to a comfortable temperature.
The location of the hotel is highly praised, offering easy access to natural settings and providing a serene, romantic ambiance by the sea. Facilities like the pool, sauna and fitness center receive positive feedback, enhancing the overall guest experience.
In summary, while Helnan Marselis Hotel offers spacious and comfortable rooms with stunning sea views, it falls short in areas of cleanliness, modernity and maintenance. The beautiful setting and helpful amenities provide a good balance for those who can overlook some of the hotel’s dated aspects.
Beds
Helnan Marselis Hotel is widely praised for its exceptionally comfortable beds, which are often described as very good, great and even top-notch. Guests frequently mention the newfound comfort they experienced with many appreciating the spacious and supportive nature of the bedding. Whether it's a cozy double bed or large supportive mattresses, the quality of the beds ensures a restful night's sleep.
However, there are a few mentions of certain issues, such as beds that are too hard or too soft for some tastes and instances where single beds pushed together to make a double bed created an uncomfortable gap. Despite these minor points, most guests find the beds to be clean, cozy and conducive to a good night's rest.
Overall, the consensus is that Helnan Marselis Hotel does not disappoint when it comes to providing a comfortable sleeping experience, thanks to their high-quality and inviting beds.
Cleanliness
The Helnan Marselis Hotel receives a mixed reception when it comes to cleanliness. Many guests commend the clean and tidy rooms, finding the overall environment well-maintained and pleasant. The breakfast area and common spaces such as the gym and restaurant are typically reported as clean, contributing to a positive dining and fitness experience.
However, there are notable areas where the hotel falls short. Common criticisms include dirty windows, neglected carpets and insufficiently cleaned bathrooms. The presence of mold, particularly in the showers and shower curtains, significantly impacts the overall impression of hygiene. Bathrooms often appear outdated and worn with several guests reporting they smelled unpleasantly or had visible limescale and water stains.
In terms of room cleanliness, the consensus is that it varies significantly. While some rooms are described as clean and nice, others suffer from dust, cobwebs and superficial cleaning that leaves residue in corners and fixtures. The necessity for more thorough and consistent cleaning is a recurring theme, as is the need for routine maintenance and renovation across the hotel.
The pool and SPA areas also come under scrutiny with reports of sand, hair and other cleanliness issues indicating a lack of regular maintenance. Similarly, cleaning services during longer stays tend to be spotty with some guests noting a lack of daily cleaning or inadequate vacuuming.
In essence, while the Helnan Marselis Hotel has its share of clean and cozy spaces, the inconsistencies in room and bathroom maintenance, combined with the evident need for refurbishments, suggest that there is considerable room for improvement in their cleanliness standards.
Staff
Guest reviews of Helnan Marselis Hotel frequently highlight the positive impressions made by the staff. Many reviewers describe the staff as friendly, helpful and accommodating, contributing to an overall pleasant stay. Several guests specifically praised the receptionists for their efficiency and kindness. The staff in the restaurant and at breakfast received compliments for their attentiveness and service-minded approach.
While the overall sentiment is largely positive, a few drawbacks were noted. Some guests mentioned a lack of friendliness from certain staff members, particularly at the reception and breakfast. Others experienced delays and insufficient staffing, which occasionally led to poor service, especially during busy times. Despite these isolated issues, the majority of feedback emphasizes the helpfulness and warmth of the staff, suggesting that the positive interactions outweigh the occasional lapses in service.
In summary, Helnan Marselis Hotel is well-regarded for its friendly and accommodating staff, contributing significantly to the guests' experience. However, there are sporadic mentions of understaffing and less friendly encounters, indicating areas for improvement.
Wi-Fi
Helnan Marselis Hotel offers a mixed experience when it comes to WiFi. Some guests have praised the hotel for its good, solid and reliable WiFi service, describing it as fast, free and stable. Those who needed to stay connected found the internet connection sufficient and accessible with some even highlighting that it worked well for streaming videos and using work computers.
However, other guests noted areas needing improvement. Several reviews mentioned weak signals, slow speeds and difficulty connecting to the WiFi, making the experience unreliable at times. There were also instances where the internet did not work as advertised or had stability issues throughout the stay. Despite these setbacks, the availability of WiFi in rooms and common areas was a consistent plus for many guests.
In summary, while the WiFi at Helnan Marselis Hotel has its strengths, providing strong and fast connections for some, it also has its share of issues with inconsistent performance. Overall, it might be adequate depending on individual needs and expectations.
Gym
The fitness facilities at Helnan Marselis Hotel offer mixed experiences for guests. While some praise the gym for being functional, well-maintained and equipped with a good selection of workout machines, others feel that the facilities are outdated and in need of a significant upgrade. The gym, often described as small but sufficient, includes a variety of equipment and provides a direct view of the sea, which many guests appreciate for its motivating ambiance.
Guests have highlighted that the fitness center sometimes undergoes renovations without prior notice, causing unexpected closures. Although the gym is described as clean and not overcrowded, several pieces of equipment were reported to be out of order at times. The indoor pool and sauna enhance the overall fitness experience, complementing the gym facilities. Despite some shortcomings, including a need for modernizing and maintenance, those who value functionality and scenic views may still find the gym satisfactory for their workout needs.
Pool
The pool scene at Helnan Marselis Hotel receives mixed feedback from guests. Many travelers appreciate the indoor pool, often mentioning it as a pleasant and clean facility with a relaxing ambiance. Families especially seem to enjoy it with several noting it as a hit for children. The pool is often described as nice, lovely and a fantastic addition to their stay with some happy that it stays open late and includes features like a sauna and steam bath.
However, there are consistent critiques regarding the pool's temperature with many finding it too cold for comfort. Additionally, some guests feel the sauna/pool area lacks comfort and is sometimes unclean or worn out, needing better maintenance and an upgrade in facilities. The pool's size is another point of contention with several reviews mentioning it as small or tiny.
Despite these drawbacks, the pool area is generally seen as a valuable feature of the hotel, contributing to an overall relaxing and enjoyable stay. There's a call for improvements, particularly in ensuring the pool is adequately heated and the area is better maintained and more comfortable.
Beach
The Helnan Marselis Hotel enjoys an enviable position with direct access to a serene and beautiful beach. Guests frequently highlight the hotel's fantastic beachfront location, allowing for picturesque views of the Baltic Sea and Aarhus Bay right from their rooms. The proximity to the beach makes it easy for guests to enjoy long, relaxing walks along the shore both in the morning and evening.
The hotel's beachfront is not only noted for its beauty but also for its tranquility, offering a peaceful retreat. The beach itself, described as lovely and cozy, has a mixture of sand and stones but remains a favored spot for a dip in the sea and leisurely strolls. Falling asleep to the sound of waves adds to the soothing experience.
Guests appreciate the ease of access to the beach directly from the hotel, making it perfect for spontaneous seaside activities. The beachfront also provides great views and visitors seem to cherish the overall beachfront experience, often spending extended periods at the breakfast buffet just to savor the sea vistas.
In summary, Helnan Marselis Hotel's prime beachside location with its picturesque views and direct beach access, offers a tranquil and charming coastal escape for guests.
4 Star
Helnan Marselis Hotel offers a mixed experience, particularly when viewed through the lens of its four-star rating. The facilities and services do not consistently align with what one would expect from a four-star establishment. Several reviews point out that the hotel feels old-fashioned and lacks a coherent style, leading to a perception that it might not fully live up to its star rating.
On the positive side, the hotel boasts luxury surroundings and impressive views, which many guests appreciated. The staff received praise for their excellent service, contributing positively to the guest experience. However, some aspects of the hotel’s infrastructure and amenities fail to meet the anticipated standards. There were mentions of missing air conditioning, lack of a restaurant and no spa facilities, which are typically expected at a four-star hotel. The breakfast offerings also received mixed reviews with some guests noting a lack of variety and absence of lactose-free products.
The combination of high rates and the age and design of the rooms has led some guests to feel that the hotel is priced too high for what it offers. Additionally, the unexpected parking fees and general sense of the hotel being run-down contributed to the sentiment that the facilities are not quite up to par for a four-star rating.
In summary, while Helnan Marselis Hotel has its strengths in staff performance and scenic views, its aging infrastructure and inconsistent facilities and services might need addressing to fully meet four-star expectations.
Business
Helnan Marselis Hotel offers a range of amenities that cater to business travelers, making it a convenient destination for those with professional engagements in Aarhus. The hotel features adequately equipped meeting rooms and a conference room, providing necessary facilities for business meetings and events. A business suite is available for guests requiring a more private working environment. The hotel's location is excellent and enhances its appeal for business trips, while on-site parking adds to the convenience. Guests generally find the staff to be competent, helpful and friendly. However, there may be occasional issues with extending stays and some concerns about business services. Overall, experienced business travelers consider the hotel a suitable choice.
Accessible
Helnan Marselis Hotel generally receives positive feedback regarding accessibility for guests with disabilities. Reviews highlight that the rooms are designed to be handicapped accessible and completely suitable for wheelchair users. Guests appreciate the easy access to essential amenities, such as USB plugs by the bedside lamp, which adds to the convenience. The hotel's location is noted to be accessible and close to workplaces and public transport with potential improvements suggested for providing transport information in the lobby. However, some areas require attention, such as the renovation of indoor spaces and the need for a more spacious breakfast area. Although the staff could be more proactive in assisting with luggage, the overall accessibility is satisfactory.
Indoor Pool
The indoor pool at Helnan Marselis Hotel has received positive feedback from many guests. Described as nice and great, it offers tranquility and is complemented by both dry and wet saunas. The pool area is appreciated for its direct beach access and convenient location near a fitness center. Guests also enjoy the picturesque view from the indoor pool. Although a few mentioned that the pool and sauna area could benefit from better maintenance, the general sentiment remains favorable. An access card is required for entry, which ensures exclusive use for hotel guests. Overall, the indoor pool is a highlight, adding value to the hotel's amenities.
Luxury
Helnan Marselis Hotel offers a luxurious vibe with quality furniture, providing a relaxing atmosphere that many guests appreciate. The professional staff enhances the luxury feel, ensuring a high level of service. The rooms, often praised for being wonderful, provide a great view of the sea and proximity to the forest, making for a scenic stay. Guests enjoyed the good beds and the overall excellent views from their accommodations. However, the hotel does show signs of aging and may appear a bit tired, indicating a need for renovation to meet the expectations of a typical four-star hotel. While some elements may fall short of four-star standards, the superb location and high-quality service remain standout features.
Romantic
The Helnan Marselis Hotel offers an ideal retreat for couples seeking a romantic escape. Nestled in a tranquil and peaceful area, the hotel provides a serene atmosphere perfect for those looking to unwind. The romantic views of the sea and the soothing sound of the ocean enhance the intimate setting, making it a prime choice for romantic couples. Guests can enjoy amazing views and a quiet location that promotes a sense of peace and relaxation. While some might find the breakfast area a bit crowded and the parking fee slightly high, the cozy and romantic ambiance of the property largely overshadows these minor inconveniences. The not very large menu might be a consideration, but the overall experience is serene and intimate, framing a perfect backdrop for romance.
Beachfront
Nestled along the serene Aarhus Bay, Helnan Marselis Hotel offers an enviable beachfront location that has garnered praise from its guests. The hotel stands out for its direct access to a beautiful and clean beach, allowing guests to relish the sound of waves right from their rooms. Many have noted the breathtaking waterfront views with picturesque sights of the Baltic Sea making it a perfect spot for a relaxing getaway. The large windows in the rooms provide fantastic sea views, enhancing the overall experience for travelers.
The ability to swim daily in front of the hotel from the sandy shores is another significant highlight. Guests frequently mention the romantic charm of private balconies with beachfront views, making the stay both cozy and memorable. The beachfront area is not only beautiful but also provides a calming ambiance ideal for a relaxing beach stroll.
Despite some mentions of outdated equipment, the location of the hotel right on the beach more than compensates for it. The convenience of having the sea just outside the window and the ease of beach access have made the hotel a favorite for those looking to be near the water. The proximity to the sea and the charming beachfront setting make Helnan Marselis Hotel an appealing choice for visitors craving a scenic coastal retreat.
Yes, Helnan Marselis Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Helnan Marselis Hotel.
No, Helnan Marselis Hotel doesn't allow dogs.
No, parking facilities aren't available at Helnan Marselis Hotel.