Embassy Suites by Hilton Arcadia-Pasadena Area
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Summary of reviewsEmbassy Suites by Hilton Arcadia-Pasadena Area generally receives positive reviews from its guests, especially regarding its location, breakfast, staff and family-friendliness. The hotel is praised for its prime location, conveniently situated near major highways, various attractions, dining options and shopping centers. Visitors appreciate the safe, walkable neighborhood and easy access to public transportation.
Breakfast at the hotel stands out with guests enjoying a delicious and diverse selection, particularly the made-to-order omelette station. Complimentary breakfast and happy hour tickets add value to the stay. Despite occasional crowds and a shortage of tables, the quality of the breakfast service is well-received.
The staff are frequently commended for their friendliness and helpfulness, contributing positively to the overall guest experience. Special mentions include excellent service during breakfast, making guests feel welcomed and well-cared for.
Rooms are highlighted for their spaciousness and comfort, particularly suitable for families. The hotel is noted for accommodating larger groups comfortably with amenities such as kitchenettes and sofa beds enhancing the family-oriented appeal. While some guests point out that the rooms need updates and more thorough cleaning, the general consensus remains favorable.
Cleanliness of the hotel receives mixed reviews. Many guests appreciate the clean and inviting lobby and overall well-kept property. However, recurring issues such as unvacuumed floors and dirty common areas detract from the experience for some.
The gym and pool facilities are appreciated, though both have areas for improvement. The gym is well-equipped but sometimes crowded and in need of an upgrade. The indoor pool is a highlight, especially for families with its large size and extended hours, though occasional maintenance issues and excessive chlorine are noted.
Dinner service at the hotel's restaurant receives more critical feedback. While the atmosphere is pleasant, guests find the menu options limited and the food quality inconsistent.
Bed comfort elicits mixed opinions. While some guests enjoy a good night’s rest on comfortable beds, others report issues with overly soft or lumpy mattresses and uncomfortable sofa beds.
For business travelers, the hotel offers practical amenities such as decent internet service and well-equipped meeting rooms, making it a viable option for business stays.
Overall, Embassy Suites by Hilton Arcadia-Pasadena Area provides a solid stay with key strengths in location, breakfast, friendly staff and family suitability. Despite some areas needing improvements, it remains a well-visited and reliable option within the Hilton group.
Categories
Breakfast at the hotel stands out with guests enjoying a delicious and diverse selection, particularly the made-to-order omelette station. Complimentary breakfast and happy hour tickets add value to the stay. Despite occasional crowds and a shortage of tables, the quality of the breakfast service is well-received.
The staff are frequently commended for their friendliness and helpfulness, contributing positively to the overall guest experience. Special mentions include excellent service during breakfast, making guests feel welcomed and well-cared for.
Rooms are highlighted for their spaciousness and comfort, particularly suitable for families. The hotel is noted for accommodating larger groups comfortably with amenities such as kitchenettes and sofa beds enhancing the family-oriented appeal. While some guests point out that the rooms need updates and more thorough cleaning, the general consensus remains favorable.
Cleanliness of the hotel receives mixed reviews. Many guests appreciate the clean and inviting lobby and overall well-kept property. However, recurring issues such as unvacuumed floors and dirty common areas detract from the experience for some.
The gym and pool facilities are appreciated, though both have areas for improvement. The gym is well-equipped but sometimes crowded and in need of an upgrade. The indoor pool is a highlight, especially for families with its large size and extended hours, though occasional maintenance issues and excessive chlorine are noted.
Dinner service at the hotel's restaurant receives more critical feedback. While the atmosphere is pleasant, guests find the menu options limited and the food quality inconsistent.
Bed comfort elicits mixed opinions. While some guests enjoy a good night’s rest on comfortable beds, others report issues with overly soft or lumpy mattresses and uncomfortable sofa beds.
For business travelers, the hotel offers practical amenities such as decent internet service and well-equipped meeting rooms, making it a viable option for business stays.
Overall, Embassy Suites by Hilton Arcadia-Pasadena Area provides a solid stay with key strengths in location, breakfast, friendly staff and family suitability. Despite some areas needing improvements, it remains a well-visited and reliable option within the Hilton group.
Hotel with Indoor Pool
An indoor pool is among the amenities provided at this Embassy Suites location, offering guests an indoor swimming facility.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Heated Pool
Guest Reviews
The Embassy Suites by Hilton Arcadia-Pasadena Area consistently receives favorable feedback regarding its prime location. Guests find it to be in a great area, conveniently close to various attractions, dining options and shopping centers. The location is easily accessible, situated near major highways, making travel to and from the hotel straightforward. Many visitors appreciate its proximity to places they needed to visit, such as Universal Studios, Huntington Library and Botanical Gardens and the Sierra Madre.
The neighborhood around the hotel is described as pleasant, safe and walkable with an array of restaurants and shops within easy walking distance. Notable eateries like Chick-fil-A, Olive Garden and a local grocery store Ralph's are just a short walk away. Additionally, there are convenient public transportation options, including a nearby metro station, making it easy to explore other parts of Los Angeles.
Overall, the location offers a blend of convenience, safety and proximity to essential services and attractions, making it an excellent choice for travelers who value accessibility and a pleasant surrounding area.
Embassy Suites by Hilton Arcadia-Pasadena Area offers a commendable breakfast experience that guests generally appreciate. The breakfast spread is described as good, delicious and rich with many praising the diverse variety of food options. Highlights include a made-to-order omelette station and the availability of eggs cooked in any style. The breakfast service is noted to be exceptional with fresh and high-quality offerings consistently replenished. The inclusion of complimentary breakfast and happy hour tickets adds significant value and many guests find the breakfast to be a standout feature of their stay.
Some particular mentions include freshly made items such as sausages, bacon and pancakes. Guests appreciate the selection and the customization options, such as the bespoke omelettes. The staff during breakfast service are often depicted as excellent, contributing positively to the overall experience. The breakfast area sometimes faces a shortage of tables and can be crowded, which can be a slight inconvenience. However, the ample parking, clean rooms and the overall satisfactory quality of breakfast seem to overshadow these minor issues.
While there are occasional criticisms about the lack of variety, early closing times and certain items like scrambled eggs not meeting expectations, the overarching sentiment remains positive. The breakfast service is often cited as both plentiful and wonderful, making it a well-loved amenity that enhances the stay at this hotel.
Embassy Suites by Hilton Arcadia-Pasadena Area offers a dinner-only restaurant that begins serving at 5:00 pm. Guests have noted that happy hour in particular was enjoyable and the dining area itself received praise with families, including toddlers, appreciating the space and ambiance. However, several reviews highlighted areas for improvement. Diners found the food options to be minimal and the quality inconsistent with some reporting that meals seemed reheated rather than freshly prepared. Additionally, the serving times during dinner were noted as slow. Despite the limited menu, some guests still found the dinner options to be good. Overall, while the atmosphere of the dining area was well-received, there is room for enhancement in both the variety and quality of the dinner offerings.
Guests of Embassy Suites by Hilton Arcadia-Pasadena Area consistently praised the spaciousness and comfort of the rooms, often emphasizing the ample size and functional layout that includes separate living and bedroom areas. Many appreciated the suitability for families, citing accommodations that comfortably fit a family of five and noting the convenience of amenities like kitchenettes and complimentary breakfast. The beds and pillows also received numerous compliments for their comfort.
However, several reviews pointed out that the rooms are in dire need of updates and thorough cleaning. Complaints about outdated furnishings, musty odors and inadequate air conditioning were common. Some guests reported issues such as stained furniture, cigarette smells and even live insects in their rooms. Noise from the elevators and discomfort from small or uncomfortable sofa beds were also noted by some visitors.
Despite these drawbacks, the friendly and efficient staff, quick check-in process and clean, inviting lobby left a positive impression on many guests. While the hotel shows its age in certain areas, its spacious, quiet rooms and overall hospitality were appreciated by those seeking comfort and space during their stay.
When it comes to the beds at 'Embassy Suites by Hilton Arcadia-Pasadena Area,' there is a mix of opinions from guests. Many have praised the comfort level, noting that the beds are comfy and specifically highlighting the king-sized beds as particularly comfortable. These positive experiences suggest that a good night’s rest is achievable for many staying at the hotel.
However, it’s not all smooth sailing. Some guests found the beds to be unusually soft or even too soft with a few describing them as dipping in the middle or having visible body impressions. Issues such as lumpy mattresses and broken beds were also mentioned, which indicate a need for maintenance and possible upgrades. The sofa beds, in particular, received negative feedback with several guests noting discomfort.
Overall, while there are numerous praises for the comfortable beds, there are also consistent reports of beds that need improvement. Prospective guests might have varied experiences depending on their room allocation.
Embassy Suites by Hilton Arcadia-Pasadena Area garners mixed reviews in terms of cleanliness. On a positive note, many guests appreciated the hotel's overall cleanliness, describing it as very clean, hygienic and well-kept. The lobby was specifically highlighted as beautiful, inviting and pleasant-smelling, while the property was noted as clean and secure. Multiple reviews mentioned that rooms were frequently cleaned with clean bathrooms and spotless facilities. Guests also felt safe and comfortable during their stay.
However, there were several recurring negative points. Some guests encountered cleanliness issues such as unvacuumed floors, dirty common areas, mildew smells and grime in bathrooms. Housekeeping services seemed inconsistent with several mentions of the room cleaning schedule being minimal, especially for stays under five days. Some reviews pointed out severe issues like mold, dirty bathrooms, stains on furnishings and unpleasant odors in rooms. These mixed experiences provide a comprehensive understanding of the hotel's cleanliness standards.
The staff at Embassy Suites by Hilton Arcadia-Pasadena Area consistently receive high praise for their friendliness and helpfulness. Guests frequently highlight the front desk, cleaning staff and breakfast personnel for their courteous and accommodating service. Many guests noted the professionalism and attentiveness of the team, acknowledging that the staff often went out of their way to assist. The breakfast service, in particular, received commendations for excellent and friendly service with special mentions for the cook who made incredible omelets.
However, not all experiences were positive. Some guests reported issues with responsiveness and perceived rudeness from certain staff members, including bartenders and front desk personnel. A few reviews mentioned that the staff seemed stressed or unaccommodating at times and there were occasional mentions of non-responsiveness to requests and less welcoming attitudes.
Though there are areas needing improvement, such as better handling of inquiries and more consistent politeness, the overall impression of the staff remains positive with many guests appreciating the excellent customer service, friendliness and helpfulness that made their stays enjoyable.
The gym at Embassy Suites by Hilton Arcadia-Pasadena Area has received mixed feedback from guests. Many appreciated that it was well-equipped and had clean equipment, describing it as just the right size and great among the hotel's various facilities. However, some noted that the gym area is small, occasionally crowded and lacking in cleanliness. A few guests mentioned that the gym needs upgrading or a complete overhaul to better meet their expectations. Overall, while functional, the gym could benefit from improvements to enhance the guest experience further.
The indoor pool at Embassy Suites by Hilton Arcadia-Pasadena Area generally impressed guests with its size and features. Many found the pool to be huge, wide and well-maintained, describing it as a large, indoor heated pool that was particularly popular with children. The extended hours until 10:00 pm were appreciated, allowing for flexibility in pool use. Guests frequently noted that the pool area was nice and clean, contributing to a positive experience. The hot tub and jacuzzi added an extra touch of relaxation and families especially enjoyed the facilities.
However, some concerns were raised. There were instances of the pool being out of order and complaints of excessive chlorine. A few guests mentioned that the pool sometimes felt uninviting due to cleanliness issues and the common areas around the pool could be a bit dirty. Additionally, the pool could be crowded at times and there were occasional mentions of subpar hygiene and maintenance needing improvement.
Despite these drawbacks, the pool remained a highlight for many, especially for families with children who found the indoor heated pool to be a big hit. Overall, while there are areas for improvement, the pool’s positive aspects often outweighed the negatives for guests who appreciated its size, warmth and the enjoyable experience it provided.
Embassy Suites by Hilton Arcadia-Pasadena Area emerges as a commendable option for family vacations, particularly excelling in accommodating larger groups such as families of five. The spacious rooms are a notable highlight, providing ample room for everyone, which is a great advantage for those traveling with children. The addition of sofa beds offers flexibility, making it easier for families to settle in comfortably.
The family-oriented nature of the facility is evident with guests praising it as a great and reliable destination for family stays. The atmosphere is welcoming during the hospitality hours, adding a touch of warmth to the family experience. Additionally, the fun doesn't end there, as children seem to thoroughly enjoy their time at the hotel.
Guests also note the convenience of the location, making it ideal for short stays to explore Los Angeles and nearby attractions like Universal Studios and Disneyland. The generous breakfast offerings with fresh dishes, further add value, making mornings an enjoyable part of the stay.
However, some reviews point out drawbacks, specifically regarding the size and condition of the bathrooms, which can be somewhat cramped for a family of four. The common areas, while functional, could benefit from maintenance and updates to enhance their appeal.
Overall, Embassy Suites by Hilton Arcadia-Pasadena Area stands out as a family-friendly hotel that provides a pleasant stay, especially for those in larger groups, despite some areas needing improvement.
Embassy Suites by Hilton Arcadia-Pasadena Area provides a solid three-star experience. Guests generally found the rooms to be spacious and met their expectations for comfort and amenities at this level. The hotel staff received praise for their friendliness and helpfulness, contributing positively to the stay. The common areas exceeded some guests' expectations, offering a pleasant space for gathering.
While the hotel's facilities are somewhat outdated, they still meet the basic requirements for a three-star rating. The building itself is old and could benefit from updates, especially in the elevators which were noted to be noisy. Cleanliness received mixed reviews with some guests finding it lacking.
For those seeking a reliable three-star stay, this hotel delivers with its standard amenities and overall pleasant atmosphere. It remains a well-visited option within the Hilton group, offering a satisfactory experience for both individual travelers and groups.
Embassy Suites by Hilton Arcadia-Pasadena Area emerges as a practical choice for business travelers, offering convenience and proximity to the freeway. Business users highlight the hotel's suitability for business stays, thanks to its decent business amenities and accessibility for business meetings. The internet service receives favorable remarks, ensuring great connectivity for business needs.
The hotel features a full conference area and up-to-date meeting rooms, which provide ample space for work and discussions during business meetings. The business rooms are notably large, enhancing the comfort for extended stays. Additionally, a spacious business area adds to the appeal, making it favorable for various corporate activities.
The on-site café receives positive mentions, although some comments suggest the full facilities require minor revisions. However, the common areas, while equipped, might pose challenges due to public access restrictions and the need for signups, resulting in occasional long lines and confusion due to the hotel's large size.
Overall, Embassy Suites by Hilton Arcadia-Pasadena Area stands out as a viable option for business travelers looking for adequate facilities and amenities tailored to their professional needs.
Embassy Suites by Hilton Arcadia-Pasadena Area generally provides accessible accommodations, as confirmed by many guests who reported no significant issues. The rooms are designed to be more easily accessible with features like handicap accessible showers contributing to this convenience. Although a few guests mentioned small and cramped areas needing improvements, there is a clear effort to cater to those with disabilities. However, there were some complaints about the inadequate number of accessible parking spaces and the lack of interior ground floor stair access, which could be areas for potential enhancement. Overall, the parking was described as easy, though there remains a need for more disabled parking areas to better serve all guests.
Embassy Suites by Hilton Arcadia-Pasadena Area receives praise for its dog-friendly and pet-friendly policies, providing a welcoming environment for guests traveling with their furry companions. Reviewers highlight the inclusive approach, making it a suitable option for those looking to travel safely with pets. However, some concerns are noted regarding the pricey pet fee and occasional noise from dogs barking in the morning. Additionally, a few issues with cleanliness and the response to pet-related incidents were mentioned, indicating areas for improvement in maintaining a consistently pet-friendly ambiance.
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Location
The neighborhood around the hotel is described as pleasant, safe and walkable with an array of restaurants and shops within easy walking distance. Notable eateries like Chick-fil-A, Olive Garden and a local grocery store Ralph's are just a short walk away. Additionally, there are convenient public transportation options, including a nearby metro station, making it easy to explore other parts of Los Angeles.
Overall, the location offers a blend of convenience, safety and proximity to essential services and attractions, making it an excellent choice for travelers who value accessibility and a pleasant surrounding area.
Breakfast
Some particular mentions include freshly made items such as sausages, bacon and pancakes. Guests appreciate the selection and the customization options, such as the bespoke omelettes. The staff during breakfast service are often depicted as excellent, contributing positively to the overall experience. The breakfast area sometimes faces a shortage of tables and can be crowded, which can be a slight inconvenience. However, the ample parking, clean rooms and the overall satisfactory quality of breakfast seem to overshadow these minor issues.
While there are occasional criticisms about the lack of variety, early closing times and certain items like scrambled eggs not meeting expectations, the overarching sentiment remains positive. The breakfast service is often cited as both plentiful and wonderful, making it a well-loved amenity that enhances the stay at this hotel.
Dinner
Rooms
However, several reviews pointed out that the rooms are in dire need of updates and thorough cleaning. Complaints about outdated furnishings, musty odors and inadequate air conditioning were common. Some guests reported issues such as stained furniture, cigarette smells and even live insects in their rooms. Noise from the elevators and discomfort from small or uncomfortable sofa beds were also noted by some visitors.
Despite these drawbacks, the friendly and efficient staff, quick check-in process and clean, inviting lobby left a positive impression on many guests. While the hotel shows its age in certain areas, its spacious, quiet rooms and overall hospitality were appreciated by those seeking comfort and space during their stay.
Beds
However, it’s not all smooth sailing. Some guests found the beds to be unusually soft or even too soft with a few describing them as dipping in the middle or having visible body impressions. Issues such as lumpy mattresses and broken beds were also mentioned, which indicate a need for maintenance and possible upgrades. The sofa beds, in particular, received negative feedback with several guests noting discomfort.
Overall, while there are numerous praises for the comfortable beds, there are also consistent reports of beds that need improvement. Prospective guests might have varied experiences depending on their room allocation.
Cleanliness
However, there were several recurring negative points. Some guests encountered cleanliness issues such as unvacuumed floors, dirty common areas, mildew smells and grime in bathrooms. Housekeeping services seemed inconsistent with several mentions of the room cleaning schedule being minimal, especially for stays under five days. Some reviews pointed out severe issues like mold, dirty bathrooms, stains on furnishings and unpleasant odors in rooms. These mixed experiences provide a comprehensive understanding of the hotel's cleanliness standards.
Staff
However, not all experiences were positive. Some guests reported issues with responsiveness and perceived rudeness from certain staff members, including bartenders and front desk personnel. A few reviews mentioned that the staff seemed stressed or unaccommodating at times and there were occasional mentions of non-responsiveness to requests and less welcoming attitudes.
Though there are areas needing improvement, such as better handling of inquiries and more consistent politeness, the overall impression of the staff remains positive with many guests appreciating the excellent customer service, friendliness and helpfulness that made their stays enjoyable.
Gym
Pool
However, some concerns were raised. There were instances of the pool being out of order and complaints of excessive chlorine. A few guests mentioned that the pool sometimes felt uninviting due to cleanliness issues and the common areas around the pool could be a bit dirty. Additionally, the pool could be crowded at times and there were occasional mentions of subpar hygiene and maintenance needing improvement.
Despite these drawbacks, the pool remained a highlight for many, especially for families with children who found the indoor heated pool to be a big hit. Overall, while there are areas for improvement, the pool’s positive aspects often outweighed the negatives for guests who appreciated its size, warmth and the enjoyable experience it provided.
Family
The family-oriented nature of the facility is evident with guests praising it as a great and reliable destination for family stays. The atmosphere is welcoming during the hospitality hours, adding a touch of warmth to the family experience. Additionally, the fun doesn't end there, as children seem to thoroughly enjoy their time at the hotel.
Guests also note the convenience of the location, making it ideal for short stays to explore Los Angeles and nearby attractions like Universal Studios and Disneyland. The generous breakfast offerings with fresh dishes, further add value, making mornings an enjoyable part of the stay.
However, some reviews point out drawbacks, specifically regarding the size and condition of the bathrooms, which can be somewhat cramped for a family of four. The common areas, while functional, could benefit from maintenance and updates to enhance their appeal.
Overall, Embassy Suites by Hilton Arcadia-Pasadena Area stands out as a family-friendly hotel that provides a pleasant stay, especially for those in larger groups, despite some areas needing improvement.
3 Star
While the hotel's facilities are somewhat outdated, they still meet the basic requirements for a three-star rating. The building itself is old and could benefit from updates, especially in the elevators which were noted to be noisy. Cleanliness received mixed reviews with some guests finding it lacking.
For those seeking a reliable three-star stay, this hotel delivers with its standard amenities and overall pleasant atmosphere. It remains a well-visited option within the Hilton group, offering a satisfactory experience for both individual travelers and groups.
Business
The hotel features a full conference area and up-to-date meeting rooms, which provide ample space for work and discussions during business meetings. The business rooms are notably large, enhancing the comfort for extended stays. Additionally, a spacious business area adds to the appeal, making it favorable for various corporate activities.
The on-site café receives positive mentions, although some comments suggest the full facilities require minor revisions. However, the common areas, while equipped, might pose challenges due to public access restrictions and the need for signups, resulting in occasional long lines and confusion due to the hotel's large size.
Overall, Embassy Suites by Hilton Arcadia-Pasadena Area stands out as a viable option for business travelers looking for adequate facilities and amenities tailored to their professional needs.
Accessible
Dog Friendly
Yes, Embassy Suites by Hilton Arcadia-Pasadena Area has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Arcadia-Pasadena Area.
Yes, Embassy Suites by Hilton Arcadia-Pasadena Area welcomes dogs.
No, parking facilities aren't available at Embassy Suites by Hilton Arcadia-Pasadena Area.
Yes, Embassy Suites by Hilton Arcadia-Pasadena Area has a gym.
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