São Bento Palace Hotel
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Summary of reviewsThe São Bento Palace Hotel has garnered high praise for its fantastic location and accessibility, serving as a prime base near the Basilica of Aparecida. Guests appreciate the hotel's peaceful and safe neighborhood, convenient private parking and a reliable complimentary shuttle service for easy city exploration. Despite a few concerns about the distance and the nighttime appeal of the neighborhood, the overall sentiment is positive, emphasizing great value for money and satisfactory facilities.
One of the highlights of the hotel is its well-regarded breakfast, which features a wide variety of delicious and plentiful options, consistently exceeding guest expectations. The rooftop restaurant and bar also provide a delightful dining experience, complete with breathtaking views of the basilica, tasty food and excellent service. Although some operational limitations and menu shortages were noted, the overall dining experience is deemed very satisfying.
The clean, comfortable and spacious rooms are another strong point with guests frequently commenting on their modern decor, good bathroom facilities and effective air conditioning. The hotel's family-friendly atmosphere and the helpfulness of the staff enhance the overall guest experience, adding to the cozy, restful ambiance ideal for relaxation after a day of sightseeing. Some minor maintenance issues and occasional noise concerns were mentioned, but the positive reviews significantly outweigh these drawbacks.
The hotel also excels in cleanliness with many guests praising the spotless conditions of the rooms, bedding and bathrooms. Although there were sporadic reports of mold, stained blankets and inefficient bathroom cleaning, the cleaning staff's thoroughness and attention to detail were generally appreciated.
The staff at São Bento Palace Hotel consistently receive accolades for their exceptional service, friendliness and helpfulness. Whether it's at the reception, the bar or during meals, the staff's dedication to providing a superb guest experience stands out with particular mentions of employees contributing to a welcoming ambiance.
Opinions about the Wi-Fi are mixed with some guests finding it reliable and sufficient, while others report issues with instability, particularly on upper floors. Parking receives primarily positive feedback with guests valuing the secure, ample options, although some mention limited availability and areas for improvement in the parking structure.
Families find the hotel accommodating and well-suited to their needs with clean, cozy rooms and helpful staff enhancing their stay. While some improvements, such as better children's entertainment options, are suggested, the overall experience remains favorable with many families planning to return.
In summary, São Bento Palace Hotel is highly recommended for its excellent location, outstanding breakfast and dining options, clean and comfortable rooms, friendly staff and overall welcoming environment. While there are areas for improvement, such as Wi-Fi consistency and certain maintenance aspects, the general feedback is overwhelmingly positive, making it a solid choice for visitors.
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One of the highlights of the hotel is its well-regarded breakfast, which features a wide variety of delicious and plentiful options, consistently exceeding guest expectations. The rooftop restaurant and bar also provide a delightful dining experience, complete with breathtaking views of the basilica, tasty food and excellent service. Although some operational limitations and menu shortages were noted, the overall dining experience is deemed very satisfying.
The clean, comfortable and spacious rooms are another strong point with guests frequently commenting on their modern decor, good bathroom facilities and effective air conditioning. The hotel's family-friendly atmosphere and the helpfulness of the staff enhance the overall guest experience, adding to the cozy, restful ambiance ideal for relaxation after a day of sightseeing. Some minor maintenance issues and occasional noise concerns were mentioned, but the positive reviews significantly outweigh these drawbacks.
The hotel also excels in cleanliness with many guests praising the spotless conditions of the rooms, bedding and bathrooms. Although there were sporadic reports of mold, stained blankets and inefficient bathroom cleaning, the cleaning staff's thoroughness and attention to detail were generally appreciated.
The staff at São Bento Palace Hotel consistently receive accolades for their exceptional service, friendliness and helpfulness. Whether it's at the reception, the bar or during meals, the staff's dedication to providing a superb guest experience stands out with particular mentions of employees contributing to a welcoming ambiance.
Opinions about the Wi-Fi are mixed with some guests finding it reliable and sufficient, while others report issues with instability, particularly on upper floors. Parking receives primarily positive feedback with guests valuing the secure, ample options, although some mention limited availability and areas for improvement in the parking structure.
Families find the hotel accommodating and well-suited to their needs with clean, cozy rooms and helpful staff enhancing their stay. While some improvements, such as better children's entertainment options, are suggested, the overall experience remains favorable with many families planning to return.
In summary, São Bento Palace Hotel is highly recommended for its excellent location, outstanding breakfast and dining options, clean and comfortable rooms, friendly staff and overall welcoming environment. While there are areas for improvement, such as Wi-Fi consistency and certain maintenance aspects, the general feedback is overwhelmingly positive, making it a solid choice for visitors.
Dog Friendly Hotel
This hotel is pet-friendly. It is a good option for travelers with pets.
Hotel with Parking
Located in Aparecida, this hotel provides parking. Hotels in this religious tourism hub often include parking.
Accessible Hotel
Included in lists of hotels in Aparecida tagged as providing accessibility features for guests.
Family Friendly Hotel
Guest Reviews
The São Bento Palace Hotel boasts a fantastic location, providing visitors with a prime base close to the Basilica of Aparecida. Although some guests found it a bit far for a comfortable walk, the hotel offers a complimentary shuttle service that efficiently transports guests to the main attractions around the city, including the Basilica. Reviewers appreciated the peaceful and safe neighborhood, despite a few finding it uninviting or distant at night.
The proximity to the Sanctuary, along with easy access to local amenities like markets and restaurants, adds to the hotel's allure. Guests also highlighted the convenience of the hotel's private parking and excellent transfer services, making city exploration straightforward.
Staying at São Bento Palace Hotel combines good value for money with satisfactory facilities, such as clean rooms and diverse breakfast options. The calm streets around the hotel offer a restful retreat after a day of sightseeing. Despite a few concerns about distance and neighborhood appeal, the overall impression is one of satisfaction with the location and the services offered.
São Bento Palace Hotel has garnered an impressive reputation for its breakfast, frequently mentioned in reviews as a standout feature of the stay. Guests appreciated the wide variety of options available, including an array of fruits, breads, cakes and other savories. Many characterized the breakfast as delicious, satisfactory and very well-served. The plentiful and diverse selections were often highlighted with praises for the cleanliness and organization.
Several reviews noted the breakfast to be more than just satisfactory, describing it as excellent, wonderful and exceeding expectations. Those staying at the hotel found it comparable to more luxurious accommodations, attributing the quality and variety of the morning meal to their overall satisfaction. Positive comments frequently mentioned the abundance of food and the constant replenishment of items, ensuring that guests could always find something appealing.
Despite the overwhelmingly positive feedback, there were occasional mentions of the breakfast lacking freshness or having room for improvement, reminding potential visitors that experiences can vary. Nevertheless, the majority of guests left feeling pleased with the breakfast offerings, making it a significant highlight of their stay at São Bento Palace Hotel.
In summary, the breakfast at São Bento Palace Hotel is well-regarded for its variety, taste and plentiful supply, making it a considerable perk for those choosing to stay there.
The dinner experience at São Bento Palace Hotel garners largely positive feedback from guests. The hotel's rooftop restaurant and bar stand out, often praised for their excellent service, tasty food and breathtaking views of the basilica. Many visitors appreciate the option to dine on-site, finding it convenient and enjoyable with staff frequently noted as very polite and efficient.
Guests particularly highlight the quality and variety of the food, describing the meals as very tasty and high-quality. The rooftop bar serves delicious snacks and drinks, making it a perfect spot for a pleasant evening. The snack bar with its fair prices and additional charm of the beautiful shrine view, also receives commendations.
However, there are a few critical notes. Some guests pointed out the limited operation times, as lunch and dinner are only available from Friday to Sunday and there were mentions of a lack of food and drink options on certain nights. Additionally, one reviewer found the fruit at breakfast inedible and the cakes stale.
Despite these few reservations, the overall consensus is that the São Bento Palace Hotel offers a delightful dining experience with great food, efficient service and the convenience of an in-house restaurant and rooftop bar.
Located slightly away from the Basilica, São Bento Palace Hotel offers a range of room accommodations that are largely praised for their cleanliness, comfort and spaciousness. Many guests have noted the large and well-maintained rooms, often commenting on the new facilities and modern decor. The beds are generally comfortable with some rooms featuring excellent views. The hotel is also recognized for its cleanliness with consistent remarks about clean rooms, bedding and bathrooms.
However, some reviewers pointed out functional yet small room sizes and highlighted the need for general maintenance in certain areas. Specific concerns included the lack of outlets, occasional noise near the elevator and issues with bathroom facilities such as loose faucets and strong odors. Despite these points, the overall sentiment leans positive, especially regarding the strong air conditioning, good shower facilities and the helpful staff.
The hotel is also noted for being family-friendly, offering rooms that can comfortably accommodate multiple guests. The ambiance is often described as cozy and peaceful, ideal for rest after a busy day. While simplicity is a recurring theme, the combination of good sanitation, comfortable bedding and decent room facilities ensures a satisfactory stay for most visitors.
São Bento Palace Hotel receives mixed feedback on its beds from guests. Many reviewers praised the beds as being comfortable, cozy and clean with some describing them as having firm yet comfy mattresses and soft beds that contribute to a good night's sleep. Some guests highlighted the comfortable Queen beds and noted the fresh bedding, which enhanced their overall stay.
However, there were recurring complaints about the mattresses being too hard or uncomfortable for some guests with specifics about very hard mattresses and thin or worn bedding detracting from the experience. Others mentioned issues like low or uncomfortable pillows and instances of dirty or old bed linens were noted, which could impact one's comfort. While the hotel does have good bedding and accommodations, improving the comfort of the mattresses and ensuring consistently clean bed linens could enhance guest satisfaction further.
'São Bento Palace Hotel' receives numerous praise for its high standards of cleanliness. Guests frequently note that the rooms are very clean, well-organized and comfortable. The internal facilities, including the bedding and bathrooms, are highlighted for their cleanliness with enthusiastic remarks about the spotless and immaculate condition of the spaces. Besides, the hotel's overall environment, from common areas to the restaurant, maintains this high level of cleanliness and tidiness.
However, the reviews also point to occasional concerns. Several guests mentioned issues with mold on the walls, insufficient bathroom cleaning and minor maintenance problems. Cleaning is sometimes described as needing more attention with a few reports of dirty and stained blankets, spider webs and other overlooked areas.
Despite these occasional drawbacks, the hotel's cleaning staff is noted for their thoroughness, especially during check-ins and the general consensus about the hotel's clean and organized environment remains overwhelmingly positive. The friendly and attentive staff also contributes to maintaining the hotel's cleanliness standards, making it an overall pleasant and welcoming place for guests.
Travelers to São Bento Palace Hotel will find themselves in the midst of unparalleled hospitality, characterized by a warm and welcoming atmosphere. The reception team earns high praise for their exceptional service and friendly demeanor, making guests feel immediately at home. The staff's politeness, attentiveness and helpfulness are consistently emphasized, ensuring that all expectations are met or exceeded.
Employees are described as incredibly friendly, kind and always ready to assist, whether it's the reception desk, bar, kitchen or general service staff. The attention to detail and dedication to providing a superb guest experience is often highlighted with many reviews noting the excellent customer service and overall pleasant interactions with the staff. Notable mentions of specific employees such as Samuel and Marcos add a personal touch, showcasing the individualized care provided to guests.
The impeccable service extends across all areas of the hotel, from check-in to breakfast, which is frequently lauded for its quality and the attentiveness of the staff. Not only do the employees ensure a clean, comfortable and well-maintained environment, but they also genuinely care about each guest's experience, offering assistance with a smile and a friendly attitude.
Overall, São Bento Palace Hotel is highly recommended for its outstanding service, friendly and professional staff and the welcoming ambiance that makes every stay memorable.
The Wi-Fi situation at São Bento Palace Hotel garners mixed feedback from guests. Several users appreciated the reliable internet connection, noting that it worked well in their rooms and described it as nice. For some, the Wi-Fi was deemed very good, functioning without issues during their stay and a few others mentioned that the Wi-Fi was okay, suggesting it was adequate for their needs.
However, a number of guests reported challenges with some describing the Wi-Fi as unstable or weak, particularly on the upper floors where the signal fluctuates significantly. Issues such as the Wi-Fi not working properly or going out intermittently were common complaints and some guests experienced bad internet connectivity. There were mentions of the Wi-Fi only functioning upon arrival or not working at all, contributing to an overall inconsistent experience.
While some guests had a satisfactory experience with the hotel's internet, these mixed reviews highlight areas for improvement in ensuring a consistently reliable Wi-Fi service throughout the property.
Parking at São Bento Palace Hotel receives mixed, but generally positive reviews. Guests highlight the availability of ample and secure parking options, including both valet and free parking services. The convenience of having on-premises parking and a secure parking lot is appreciated with some guests mentioning the additional option of street parking.
The staff's helpfulness with parking is noted, making the process smooth for guests. The presence of covered parking adds an extra layer of safety for vehicles. Some reviews point out that while there is parking available outside the hotel, spots can be limited and the parking structure could improve.
Despite these minor criticisms, the availability of parking and the secure environment provided by the hotel make it a dependable choice for those traveling by car.
São Bento Palace Hotel has garnered favorable feedback from families who have stayed there, particularly for its accommodating and respectful environment. Guests have consistently highlighted the family-friendly atmosphere, describing it as clean, cozy and perfect for family groups. The staff receives praise for their helpfulness, especially in assisting with luggage and being attentive to the needs of families, including those with young children and wheelchair users.
The hotel offers a great setting for family stays, close enough to the Basilica for convenience yet distant enough to avoid the crowds. Its rooftop bar is a cozy spot that caters well to families. Although the infrastructure and entertainment options for kids, such as cartoon channels, could see improvement, the overall experience remains positive.
Guests were pleased with the accommodations, noting comfort and satisfaction throughout their stay. Families reported that they felt very well taken care of and have expressed intentions to return for future visits. Despite a minor shortfall in providing cribs for babies, the hotel is still recommended for family vacations due to its overall welcoming environment and great cost-benefit.
São Bento Palace Hotel has been praised for its excellent focus on accessibility for guests with disabilities. The facilities throughout the hotel are designed to accommodate everyone, featuring convenient elevators and accessible rooms. Guests have particularly appreciated the presence of an elevator that makes it easy to reach all areas, including a terrace with a picturesque view of the nearby church.
The rooftop restaurant has garnered positive remarks not only for its accessibility but also for its delicious meat appetizers. The hotel excels in providing transportation assistance, offering free, efficient shuttle service to key locations like the Sanctuary and the Old Basilica. This service alleviates any concerns guests might have about transportation, making the stay stress-free.
The hotel's location is another advantage, being close to tourist attractions and offering easy access to the Basilica for those who prefer to walk. Additional perks like early check-in contribute to the overall positive experience.
Despite some suggestions for improvements, such as adding grab bars in all bathrooms and offering better pillows for accessibility, São Bento Palace Hotel stands out for its new and very well-maintained facilities. Each effort made by the staff, from assisting with luggage to providing transportation, significantly enhances mobility and ensures a smooth experience for all guests.
The São Bento Palace Hotel is a welcoming haven for pet owners. Guests appreciate that the hotel accepts pets without any additional fees, making it an appealing choice for those traveling with animals. Many visitors chose this hotel specifically because of its pet-friendly policies. Guests noted that their dogs enjoyed the stay and they valued the comfort and acceptance their pets received. The hotel's environment clearly accommodates animals with some mentioning a noticeable animal presence in areas like reception. In summary, São Bento Palace Hotel offers a convenient and accommodating experience for travelers with pets.
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Location
The proximity to the Sanctuary, along with easy access to local amenities like markets and restaurants, adds to the hotel's allure. Guests also highlighted the convenience of the hotel's private parking and excellent transfer services, making city exploration straightforward.
Staying at São Bento Palace Hotel combines good value for money with satisfactory facilities, such as clean rooms and diverse breakfast options. The calm streets around the hotel offer a restful retreat after a day of sightseeing. Despite a few concerns about distance and neighborhood appeal, the overall impression is one of satisfaction with the location and the services offered.
Breakfast
Several reviews noted the breakfast to be more than just satisfactory, describing it as excellent, wonderful and exceeding expectations. Those staying at the hotel found it comparable to more luxurious accommodations, attributing the quality and variety of the morning meal to their overall satisfaction. Positive comments frequently mentioned the abundance of food and the constant replenishment of items, ensuring that guests could always find something appealing.
Despite the overwhelmingly positive feedback, there were occasional mentions of the breakfast lacking freshness or having room for improvement, reminding potential visitors that experiences can vary. Nevertheless, the majority of guests left feeling pleased with the breakfast offerings, making it a significant highlight of their stay at São Bento Palace Hotel.
In summary, the breakfast at São Bento Palace Hotel is well-regarded for its variety, taste and plentiful supply, making it a considerable perk for those choosing to stay there.
Dinner
Guests particularly highlight the quality and variety of the food, describing the meals as very tasty and high-quality. The rooftop bar serves delicious snacks and drinks, making it a perfect spot for a pleasant evening. The snack bar with its fair prices and additional charm of the beautiful shrine view, also receives commendations.
However, there are a few critical notes. Some guests pointed out the limited operation times, as lunch and dinner are only available from Friday to Sunday and there were mentions of a lack of food and drink options on certain nights. Additionally, one reviewer found the fruit at breakfast inedible and the cakes stale.
Despite these few reservations, the overall consensus is that the São Bento Palace Hotel offers a delightful dining experience with great food, efficient service and the convenience of an in-house restaurant and rooftop bar.
Rooms
However, some reviewers pointed out functional yet small room sizes and highlighted the need for general maintenance in certain areas. Specific concerns included the lack of outlets, occasional noise near the elevator and issues with bathroom facilities such as loose faucets and strong odors. Despite these points, the overall sentiment leans positive, especially regarding the strong air conditioning, good shower facilities and the helpful staff.
The hotel is also noted for being family-friendly, offering rooms that can comfortably accommodate multiple guests. The ambiance is often described as cozy and peaceful, ideal for rest after a busy day. While simplicity is a recurring theme, the combination of good sanitation, comfortable bedding and decent room facilities ensures a satisfactory stay for most visitors.
Beds
However, there were recurring complaints about the mattresses being too hard or uncomfortable for some guests with specifics about very hard mattresses and thin or worn bedding detracting from the experience. Others mentioned issues like low or uncomfortable pillows and instances of dirty or old bed linens were noted, which could impact one's comfort. While the hotel does have good bedding and accommodations, improving the comfort of the mattresses and ensuring consistently clean bed linens could enhance guest satisfaction further.
Cleanliness
However, the reviews also point to occasional concerns. Several guests mentioned issues with mold on the walls, insufficient bathroom cleaning and minor maintenance problems. Cleaning is sometimes described as needing more attention with a few reports of dirty and stained blankets, spider webs and other overlooked areas.
Despite these occasional drawbacks, the hotel's cleaning staff is noted for their thoroughness, especially during check-ins and the general consensus about the hotel's clean and organized environment remains overwhelmingly positive. The friendly and attentive staff also contributes to maintaining the hotel's cleanliness standards, making it an overall pleasant and welcoming place for guests.
Staff
Employees are described as incredibly friendly, kind and always ready to assist, whether it's the reception desk, bar, kitchen or general service staff. The attention to detail and dedication to providing a superb guest experience is often highlighted with many reviews noting the excellent customer service and overall pleasant interactions with the staff. Notable mentions of specific employees such as Samuel and Marcos add a personal touch, showcasing the individualized care provided to guests.
The impeccable service extends across all areas of the hotel, from check-in to breakfast, which is frequently lauded for its quality and the attentiveness of the staff. Not only do the employees ensure a clean, comfortable and well-maintained environment, but they also genuinely care about each guest's experience, offering assistance with a smile and a friendly attitude.
Overall, São Bento Palace Hotel is highly recommended for its outstanding service, friendly and professional staff and the welcoming ambiance that makes every stay memorable.
Wi-Fi
However, a number of guests reported challenges with some describing the Wi-Fi as unstable or weak, particularly on the upper floors where the signal fluctuates significantly. Issues such as the Wi-Fi not working properly or going out intermittently were common complaints and some guests experienced bad internet connectivity. There were mentions of the Wi-Fi only functioning upon arrival or not working at all, contributing to an overall inconsistent experience.
While some guests had a satisfactory experience with the hotel's internet, these mixed reviews highlight areas for improvement in ensuring a consistently reliable Wi-Fi service throughout the property.
Parking
The staff's helpfulness with parking is noted, making the process smooth for guests. The presence of covered parking adds an extra layer of safety for vehicles. Some reviews point out that while there is parking available outside the hotel, spots can be limited and the parking structure could improve.
Despite these minor criticisms, the availability of parking and the secure environment provided by the hotel make it a dependable choice for those traveling by car.
Family
The hotel offers a great setting for family stays, close enough to the Basilica for convenience yet distant enough to avoid the crowds. Its rooftop bar is a cozy spot that caters well to families. Although the infrastructure and entertainment options for kids, such as cartoon channels, could see improvement, the overall experience remains positive.
Guests were pleased with the accommodations, noting comfort and satisfaction throughout their stay. Families reported that they felt very well taken care of and have expressed intentions to return for future visits. Despite a minor shortfall in providing cribs for babies, the hotel is still recommended for family vacations due to its overall welcoming environment and great cost-benefit.
Accessible
The rooftop restaurant has garnered positive remarks not only for its accessibility but also for its delicious meat appetizers. The hotel excels in providing transportation assistance, offering free, efficient shuttle service to key locations like the Sanctuary and the Old Basilica. This service alleviates any concerns guests might have about transportation, making the stay stress-free.
The hotel's location is another advantage, being close to tourist attractions and offering easy access to the Basilica for those who prefer to walk. Additional perks like early check-in contribute to the overall positive experience.
Despite some suggestions for improvements, such as adding grab bars in all bathrooms and offering better pillows for accessibility, São Bento Palace Hotel stands out for its new and very well-maintained facilities. Each effort made by the staff, from assisting with luggage to providing transportation, significantly enhances mobility and ensures a smooth experience for all guests.
Dog Friendly
No, São Bento Palace Hotel doesn't have any pool.
No, a spa isn't available at São Bento Palace Hotel.
Yes, São Bento Palace Hotel welcomes dogs.
Yes, parking facilities are available at São Bento Palace Hotel.
No, São Bento Palace Hotel doesn't have a gym.
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