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Summary of reviewsSmartflats - Central Antwerp receives largely positive reviews for its prime location and spacious accommodations. Positioned in the heart of Antwerp, the property's central location provides easy access to local attractions, shopping streets, bars, and restaurants, making it a convenient choice for travelers eager to explore the vibrant city. Its proximity to the railway station offers excellent connectivity for further travel.
The apartments are lauded for their impressive size, modern décor, and ample space, accommodating families with comfortable beds and stylish, functional designs. Guests appreciate the bright ambiance and beautiful balconies, enhancing their overall experience. Despite some minor maintenance issues and occasionally inconsistent cleanliness in communal areas, the apartments themselves maintain a generally clean and inviting atmosphere.
Customer service feedback indicates friendly and helpful staff when reachable, with prompt problem-solving enhancing the guest experience. However, communication issues and unresolved problems have led to some frustration. Wi-Fi connection at the property is a noted drawback, with guests frequently encountering connectivity issues.
Overall, Smartflats - Central Antwerp serves as an excellent base for relaxation and adventure in Antwerp, with its comfortable beds as a key highlight contributing significantly to the guest experience. Improvements in communal cleanliness, Wi-Fi reliability, and communication responsiveness could further enhance the property's appeal. Show more
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Boutique-style Apartment
Apartment near Nightlife Spots
Room Types
Guest Reviews
4.8
Rated
Location
Smartflats - Central Antwerp boasts a prime position right in the heart of the city, making it an ideal choice for travelers eager to explore the vibrant surroundings. Guests frequently highlight the central location as a significant advantage, with easy access to attractions, bars, and restaurants ensuring a convenient and enjoyable stay. Being just a short walk from the railway station further adds to the property's appeal, providing excellent connectivity for those traveling around Antwerp and beyond.
The apartments are noted for their impressive size and spacious layout, accommodating families comfortably. Visitors appreciate the modern décor and cleanliness, coupled with comfortable beds that enhance the overall experience. With the city’s shopping streets just on the doorstep, guests can indulge in retail therapy or soak in the local culture without venturing far. Overall, Smartflats serves as a perfect base for both relaxation and adventure in the bustling city center of Antwerp.
Rooms
Smartflats - Central Antwerp offers an impressive accommodation experience with its spacious and modern apartments. The penthouse character enhances the overall charm with high ceilings and a bright ambiance, creating a special atmosphere. Guests consistently praise the size of the apartments, noting that the generous space of over 100 square meters is ideal for a comfortable stay. The apartments are well-decorated and maintain a clean, modern aesthetic that blends style with functionality. Many visitors appreciate the beautiful balcony views, especially during the evening, adding an extra perk to their stay. The overall cleanliness and thoughtful design make these apartments highly recommended for those visiting the center of Antwerp. Despite some minor maintenance issues, the spacious and comfortable setup provides an enjoyable and relaxing space for all guests.
Beds
Smartflats - Central Antwerp receives generally positive feedback regarding the beds in its accommodations. Guests commonly find the beds to be comfortable, highlighting this as a key strength. The apartments themselves are spacious, adding to the overall comfort of the stay. However, there are occasional remarks about cleanliness issues with the bedding and some beds showing signs of wear, such as sagging. Despite these isolated concerns, the comfortable sleeping arrangements contribute significantly to the guest experience.
Cleanliness
Smartflats - Central Antwerp has received considerable feedback regarding its cleanliness from guests. While the apartments themselves are generally clean and bright, the common areas and entrance have been consistently criticized for lacking cleanliness. The stairwells and elevators are described as incredibly dirty and messy, with broken fixtures contributing to an unwelcoming atmosphere. Guests have reported unpleasant and foul smells emanating from the entrance and common areas, sometimes even permeating into the apartments themselves. The entrance is particularly problematic, with bags of dirty laundry and debris greeting guests upon arrival.
The maintenance of the building leaves much to be desired, with reports indicating issues such as dirty carpet, sticky floors, and disarrayed hallways filled with other people's clothing. Some guests noted specific cleaning oversights, including unclean pull-out beds and dirty dishes left from previous visitors. Security concerns were also highlighted, including damaged front doors. Despite these challenges, guests have appreciated the bright and generally clean condition of the individual apartments, though improved maintenance and hygiene in the communal spaces could significantly enhance the guest experience.
Staff
Smartflats - Central Antwerp, as per guest reviews, appears to have engaging customer service personnel who are friendly and helpful when reachable. When guests encountered issues like challenges with the online check-in process, the staff members were prompt and efficient in resolving the problem, making the experience smoother. However, many guests faced considerable difficulties with communications. There were numerous instances where attempts to reach the staff went unanswered and complaints or issues went unresolved. While the initial reception of feedback was positive in demeanor, follow-through on resolving issues like lighting or sending information was lacking. This has led to considerable frustration among guests who had expected more proactive management and reliable customer service.
Wi-Fi
Guests have expressed consistent disappointment with the Wi-Fi at Smartflats - Central Antwerp. Many encountered significant connectivity issues, with some reporting that the Wi-Fi was non-functional for most of their stay. Initial technical problems were sometimes fixed, but reliable access was still not a common experience. The lack of internet connection seemed to be a recurring issue, creating inconvenience especially for those expecting dependable online access during their visit. Overall, the Wi-Fi service at this property appears to fall short of expectations and requires attention to meet the advertised standards.
No, Smartflats - Central Antwerp doesn't have any pool.
No, a spa isn't available at Smartflats - Central Antwerp.
No, Smartflats - Central Antwerp doesn't allow dogs.
No, parking facilities aren't available at Smartflats - Central Antwerp.
No, Smartflats - Central Antwerp doesn't have a gym.