Hilton Antwerp Old Town
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Summary of reviewsThe Hilton Antwerp Old Town offers a premium experience for travelers, primarily highlighted by its superb location and exceptional service. Situated in the heart of Antwerp's historic old town at Groenplaats, the hotel provides unparalleled access to key cultural and historical attractions, vibrant nightlife and shopping areas, all within walking distance. Public transportation links and convenient, albeit pricey, parking options further boost its accessibility.
Guests frequently praise the hotel's breakfast, describing it as rich, varied and excellently presented. The extensive buffet accommodates a wide range of dietary preferences, contributing to an enjoyable morning meal experience. Although some felt the breakfast was costly and occasionally busy, the overall offerings and quality impressed most visitors.
The dining experience at the hotel’s restaurant receives largely positive reviews with guests appreciating the cozy ambiance and delectable dishes. However, some critiques were directed at pricing and menu variety with a few opting to dine off-site. Service in the bar was noted as being particularly attentive and polite, despite occasional criticisms of noise levels and generically average room service meals.
Rooms are well-regarded for their spaciousness and cleanliness. Many guests appreciated the comfortable beds and modern amenities, but a consistent suggestion for refurbishment was noted due to outdated decor and worn-out furniture. Overall tranquility and cleanliness met guests' standards, albeit with sporadic lapses in housekeeping quality and room maintenance.
The staff consistently garners high praise for their warmth, friendliness and professional service, particularly receptionists who streamline check-in and checkout processes effectively. Although there were isolated incidents of less friendly service, the general sentiment underscores the staff as a key asset to the hotel experience.
WiFi services receive mixed feedback. While many guests found the connectivity adequate and appreciated the complementary access for loyalty members, others reported issues with reliability, speed and the need to join the loyalty program for free access, causing some frustration.
The gym, while spacious and well-equipped, drew both praise and criticism. Some guests appreciated the gym's facilities and views, while others noted difficulties locating it and mentioned that some equipment felt outdated.
Parking is a double-edged sword for many visitors. The hotel’s convenient underground parking with direct access from the lobby is appreciated, but high costs and occasional difficulties in locating or reserving spaces were common concerns.
Families found the hotel accommodating and suitable for their needs, particularly praising the spacious rooms and the helpfulness of the staff in setting up cribs and extra beds. The location and family-friendly amenities facilitated a comfortable and enjoyable stay.
In summary, the Hilton Antwerp Old Town offers a compelling blend of accessibility, comfort and service. While there are areas noted for potential improvement, such as room decor and WiFi services, the overall positive experiences with location, breakfast, service and family accommodations make it a desirable option for visitors to Antwerp.
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Guests frequently praise the hotel's breakfast, describing it as rich, varied and excellently presented. The extensive buffet accommodates a wide range of dietary preferences, contributing to an enjoyable morning meal experience. Although some felt the breakfast was costly and occasionally busy, the overall offerings and quality impressed most visitors.
The dining experience at the hotel’s restaurant receives largely positive reviews with guests appreciating the cozy ambiance and delectable dishes. However, some critiques were directed at pricing and menu variety with a few opting to dine off-site. Service in the bar was noted as being particularly attentive and polite, despite occasional criticisms of noise levels and generically average room service meals.
Rooms are well-regarded for their spaciousness and cleanliness. Many guests appreciated the comfortable beds and modern amenities, but a consistent suggestion for refurbishment was noted due to outdated decor and worn-out furniture. Overall tranquility and cleanliness met guests' standards, albeit with sporadic lapses in housekeeping quality and room maintenance.
The staff consistently garners high praise for their warmth, friendliness and professional service, particularly receptionists who streamline check-in and checkout processes effectively. Although there were isolated incidents of less friendly service, the general sentiment underscores the staff as a key asset to the hotel experience.
WiFi services receive mixed feedback. While many guests found the connectivity adequate and appreciated the complementary access for loyalty members, others reported issues with reliability, speed and the need to join the loyalty program for free access, causing some frustration.
The gym, while spacious and well-equipped, drew both praise and criticism. Some guests appreciated the gym's facilities and views, while others noted difficulties locating it and mentioned that some equipment felt outdated.
Parking is a double-edged sword for many visitors. The hotel’s convenient underground parking with direct access from the lobby is appreciated, but high costs and occasional difficulties in locating or reserving spaces were common concerns.
Families found the hotel accommodating and suitable for their needs, particularly praising the spacious rooms and the helpfulness of the staff in setting up cribs and extra beds. The location and family-friendly amenities facilitated a comfortable and enjoyable stay.
In summary, the Hilton Antwerp Old Town offers a compelling blend of accessibility, comfort and service. While there are areas noted for potential improvement, such as room decor and WiFi services, the overall positive experiences with location, breakfast, service and family accommodations make it a desirable option for visitors to Antwerp.
Hotel Taking Steps Towards Sustainability
While specific eco-friendly practices are not detailed, this hotel is part of the Hilton group which has sustainability initiatives.
Hotel for Honeymoon
Located in the heart of Antwerp, this hotel offers luxurious accommodations and excellent amenities. Its historical setting and central location provide a romantic and convenient experience.
Family Friendly Hotel
Providing family and connecting rooms, a kids' menu, and allowing pets (with potential charges), this hotel offers flexible accommodation and dining options in a central location near major attractions.
Dog Friendly Hotel
This hotel welcomes pets up to 25 lbs for an additional fee per night. Its central location and amenities make it a convenient choice for travelers with small pets.
Romantic Hotel
Located in the heart of the Old Town, this hotel offers luxurious accommodations and easy access to Antwerp's romantic sites. The hotel's elegance and prime location make it ideal for couples seeking a sophisticated experience.
Hotel near Nightlife Spots
Located on Groenplaats, this hotel is in the heart of Antwerp's city center, offering immediate access to numerous bars and clubs. Its central location makes it easy to explore the vibrant nightlife scene.
Business Hotel
Located in the historic heart of Antwerp, this hotel boasts 13 meeting rooms and Belgium's largest pillar-free ballroom. It offers versatile meeting spaces with natural daylight, built-in AV, secure Wi-Fi, and a dedicated team for tailored catering.
Hotel with Gym
The Hilton Antwerp Old Town offers a fitness center for guests. Its central location and comprehensive amenities make it a strong choice for travelers looking to combine sightseeing with fitness.
Hotel with EV Charging Stations
This hotel is included in the list of properties offering EV charging facilities. It provides guests with the convenience of charging their electric vehicles on-site.
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Guest Reviews
Hilton Antwerp Old Town boasts an enviable location in the heart of Antwerp's historic old town, making it an ideal base for exploring the city's rich cultural and historical attractions. Situated right on Groenplaats, the hotel offers easy access to major sights such as the Grand Place, the Scheldt, the National Street and the Huidevetterstraat—all within a short walking distance. Visitors appreciate the proximity to shopping areas, vibrant nightlife and a myriad of dining options.
The hotel's position is frequently cited as a top reason for choosing to stay there with guests highlighting its central location as a significant advantage. Everything is conveniently accessible on foot, including paid parking garages. The beautiful central setting provides a picturesque backdrop, complemented by the convenience of public transportation links nearby. Additionally, the comfortable and spacious rooms, along with friendly staff and excellent breakfast options, further enhance the overall guest experience. Whether you're in Antwerp for a short stay or an extended visit, Hilton Antwerp Old Town's prime location offers a perfect blend of accessibility and comfort for a memorable trip.
The breakfast experience at Hilton Antwerp Old Town consistently receives high praise for its variety, quality and presentation. Guests repeatedly highlight the extensive and well-maintained buffet, often describing it as rich, abundant and delicious. Many note the wide selection of dishes catering to all tastes, including muesli fans and vegans with fresh and high-quality items such as specialty cooked eggs and freshly squeezed juices. The beautiful presentation and enjoyment in the spacious, well-kept breakfast areas, including a conservatory with views of the cathedral, add to the pleasant dining atmosphere.
The breakfast receives commendations for being fantastic, perfect and top-notch with some guests emphasizing it met or exceeded their expectations. Additionally, the service and friendly staff contribute positively to the breakfast experience. Common themes in the reviews include phrases like "superb breakfast," "great breakfast," and "delicious breakfast." While the overall sentiment is overwhelmingly positive, a few guests mentioned areas for improvement, such as the high cost, occasional busyness and periods where certain items like scrambled eggs could run out. Nonetheless, the extensive offerings and the quality of the breakfast make it a highlight for many staying at the hotel.
The Hilton Antwerp Old Town receives varied feedback regarding its dining options. Many guests laud the evening meals, describing the restaurant fare as delicious, excellent and very good. Specific praise is directed towards the restaurant's cozy ambiance and super tasty food with special mentions for their Christmas and New Year's dinners.
While the dinner offerings were generally appreciated, some guests expressed concerns about the pricing and variety of the menu with a few opting to eat off-site due to these factors. The music in the restaurant was cited as being too loud by some patrons.
The bar and dining facilities were also positively described as attractive and cozy with the service notably polite and accommodating despite the busy environment. However, some found the overall quality of food only average or had specific disappointments with meals ordered via room service.
Breakfast at the Hilton Antwerp Old Town appears to be a highlight with an extensive, rich buffet featuring a wide selection of meat, fish, juices and fruits. The bar received positive feedback for both its atmosphere and service.
Ultimately, while the dining experience at the Hilton Antwerp Old Town has its highs and occasional lows, it provides a generally satisfying array of meal options for its guests.
The rooms at Hilton Antwerp Old Town are consistently praised for their spaciousness and cleanliness. Many guests were pleasantly surprised by the size, describing them as large with ample space even when accommodating multiple people. The rooms are also highlighted for their comfort, often equipped with comfortable beds and modern amenities like walk-in showers and large TVs.
Despite these positives, there is a recurring theme of outdated decor and furniture with numerous reviews mentioning that the rooms could benefit from significant refurbishment. Issues such as worn-out carpets, old-fashioned furnishings and signs of wear and tear were frequently noted. Some guests highlighted specific areas that required maintenance, including bathrooms that did not meet modern standards and rooms that were dimly lit or had minor damage.
Nonetheless, the cleanliness of the rooms generally met guests' expectations. The hotel staff is recognized for maintaining a tidy environment, although a few guests reported rare instances of inadequate housekeeping. The peaceful ambiance and quietness of the rooms were appreciated, particularly by those allocated internal rooms away from the street noise.
Overall, while the Hilton Antwerp Old Town offers comfortable and spacious accommodations, the rooms would greatly benefit from modernization to enhance the experience and meet contemporary expectations.
When staying at the Hilton Antwerp Old Town, travelers have reported a mixed yet predominantly positive experience with the beds. Many guests have praised the comfort, highlighting "excellent," "comfortable," and even "fantastic" beds that contributed to a "good night's sleep." Descriptions such as "top beds beyond 2 meters" and "super beds" illustrate satisfaction, particularly with the size and quality of the mattresses.
Nonetheless, a portion of guests found the beds to be overly firm or hard, leading to discomfort for some. Common criticisms include "hard mattress," "rock hard," and "sagging" beds with a few guests mentioning issues such as being able to feel the feathers through the mattress or experiencing back pain upon waking.
While the pillows received a mixed response with some finding them too soft and others comfortable, the overall consensus leans towards a decent, if not universally perfect, sleeping experience. The reviews reflect a balance between comfort and firmness, catering to varied preferences but suggesting a potential need for updates or options suited to softer bed enthusiasts.
Guests of the Hilton Antwerp Old Town have offered mixed opinions on the cleanliness of the hotel. Positive phrases frequently highlight clean rooms, well-maintained amenities and an overall tidy environment. Words like spotless, impeccable and very clean appear quite often in the reviews, indicating that many guests found their accommodations to meet high standards of hygiene. Additionally, the friendly staff and luxurious atmosphere contribute to a generally positive impression.
However, there are notable exceptions. Some reviews mention issues such as hairs in the bathroom, leftover items from previous guests and unsightly marks on the carpet. Several guests noted the need for renovation, particularly indicating that the hallways and carpets are outdated and in some cases, even dirty. Specific complaints about grimy bathrooms, black mold on shower seals and unpleasant smells were also mentioned. Problems with housekeeping, including uncleaned rooms and inadequate provision of toiletries, were cited by some guests.
In summary, while the Hilton Antwerp Old Town generally maintains high standards of cleanliness and garners positive remarks for its well-maintained and tidy rooms, there are areas in need of attention, particularly the hallways and carpets which many guests felt required refurbishment and more thorough cleaning practices.
In the heart of Antwerp, the Hilton Antwerp Old Town has garnered positive acclaim for its exceptional staff. Numerous guests highlighted the friendliness and helpfulness of the personnel, consistently mentioning their accommodating and polite nature. The reception staff, in particular, received praise for their professionalism and efficiency, making check-in and check-out processes smooth and welcoming.
Throughout the hotel, from the front desk to the restaurant, the staff's attentiveness and competence stood out with many guests feeling well cared for and their needs anticipated. Additionally, the hospitality of the restaurant and housekeeping teams also left a lasting impression with their courteous and pleasant demeanor enhancing the overall experience.
However, not all feedback was universally positive. A few reviews noted instances of less friendly interactions, particularly at the bar and during check-in. Despite these occasional lapses, the overwhelming sentiment was one of appreciation for the warm and friendly service provided by the staff, solidifying their reputation as a key asset to the Hilton Antwerp Old Town experience.
Guests' experiences with WiFi at the Hilton Antwerp Old Town have been mixed. Many guests appreciated the good WiFi quality, noting that it was easy to connect to and provided solid internet connectivity. Several reviews highlighted that WiFi was free for members of the hotel's loyalty program and free bottled water was available on arrival, which added a touch of hospitality.
However, there were recurring complaints about the WiFi as well. Some found the WiFi to be unsecured, unreliable or very slow. A few guests mentioned difficulties in connecting to the WiFi and remarked on a lack of clear instructions or immediate access details at the reception. Others were dissatisfied with having to register for the loyalty program to access free WiFi or with the need to pay for internet services if they weren't members. Issues with using Google Chromecast on the TV were also reported, pointing to a less-than-seamless experience with in-room technology.
Overall, while there were positive comments about the quality of the WiFi when it worked well, the range of issues and the access complications left some guests frustrated.
Hilton Antwerp Old Town offers guests a fitness room that receives mixed reviews. Positively, many guests find the gym to be good, well-equipped and deserving of praise. Its spacious layout and pleasant view of the cathedral are also highlighted as noteworthy features. However, some reviews mention that the gym is difficult to locate and that it is situated far from the rooms. While some appreciate the gym's facilities, others suggest that the equipment is outdated and the area can become quite crowded. There were also mentions of the gym being closed or inaccessible due to COVID-19 restrictions. Overall, while there are positive aspects to the gym, there are also areas where improvement could be made.
Guest reviews highlight both positive and negative aspects of parking at Hilton Antwerp Old Town. On the positive side, the hotel boasts a very convenient underground parking garage directly accessible from the hotel lobby, which many guests found to be a significant advantage. The direct access from the parking to the hotel enhances convenience, especially for those with heavy luggage or in inclement weather. Additionally, the presence of multiple public car parks within walking distance provides alternatives if the hotel’s parking is full and electric vehicle charging points are available in the garage.
On the downside, parking charges are consistently described as expensive. Guests noted that there is no discount for hotel guests, which makes the already high fees less palatable. Some found it challenging to locate the parking garage or to navigate it due to its location in a pedestrian zone. Furthermore, there is no option to reserve parking spaces ahead of time, adding to the uncertainty and stress of securing a spot, particularly during busy periods.
Overall, while the convenient location and direct access of the parking facilities receive praise, the costs and availability issues somewhat detract from the otherwise positive experience.
Hilton Antwerp Old Town is well-suited for families, offering a welcoming atmosphere in the heart of Antwerp's bustling city center. The hotel’s location is perfect for family-friendly activities with convenient access to shopping and a range of local attractions. Many families appreciated the spacious rooms, which are perfect for accommodating both parents and children comfortably.
The hotel staff provides excellent service and readily accommodates requests such as cribs and third beds, making stays with infants and toddlers easier. A big family room option is available and is noted for creating a relaxed environment for the whole family. Despite a few minor inconveniences like walking some distance to rooms or occasional unmet requests, families generally found the hotel accommodating and hospitable.
For family-friendly dining, breakfast receives positive remarks for its variety, ensuring there is something for everyone, even the pickiest eaters. The overall safe and pleasant environment makes Hilton Antwerp Old Town a superb choice for family holidays and weekend getaways, offering substantial value for money and allowing families to fully enjoy their time together. With everything within walking distance and delightful views, the hotel indeed creates a comfortable and memorable family stay.
Hilton Antwerp Old Town is located in the heart of the city, making it ideal for those looking to immerse themselves in Antwerp's vibrant nightlife. The hotel's prime location places guests near numerous restaurants, cafes, bars and various hospitality establishments, offering ample options for dining and evening entertainment. This central positioning also makes it convenient for city sightseeing and shopping.
Guests frequently comment on the area being bustling with activity, as it sits right in the middle of Antwerp's nightlife scene. This proximity allows easy access to nightclubs and bars, which can be both a positive and negative aspect, depending on one's preferences. While many appreciate the convenience and the lively atmosphere, others note that the noise level, especially at night, can be quite high. Noise from nightclubs, people returning to hotels in the early hours and even occasional construction can disrupt sleep.
Despite some noise concerns, the hotel's location is often described as fantastic for those looking to experience the local nightlife. The prices for stays are also mentioned to be reasonable, adding to the overall appeal for travelers looking to enjoy both the city and its energetic night scene.
The Hilton Antwerp Old Town meets expectations of a four-star hotel, maintaining a standard of modernity and sleekness in its facilities. Guests particularly appreciate the luxurious and comfortable suite rooms, which come across as remarkably luxurious. Breakfast at the hotel is often highlighted with some reviews suggesting it deserves more than the typical four-star rating.
However, several reviews also point out that the hotel no longer fully meets the standards of a modern four-star establishment. While some guests find the suites and overall feel classic and four-star worthy, others note the need for updates, particularly mentioning old equipment and worn-out furniture. The overall decor appears dated and some feel the hotel does not live up to the Hilton name. Issues such as lack of parking and staff language barriers contribute to the sentiment that service does not align with a four-star rating.
Despite these drawbacks, the hotel exudes a certain class that aligns with four-star expectations. However, its current state and the high prices lead some to believe that it should be rated as a three-star hotel instead.
The Hilton Antwerp Old Town stands out as an excellent choice for business travelers, lauded for its prime central location and friendly business ambiance. It offers ideal business facilities, including spacious conference and relaxation areas, a nice terrace and an executive lounge, making it great for meetings and networking. The hotel is well-equipped to meet the needs of business guests with services deemed extremely good and providing good value. However, some guests noted issues such as invoice availability and hospitality pressure. Despite these minor setbacks, the hotel's central location and well-rounded amenities make it a recommended option for both business trips and city exploration. Additionally, friendly service from check-in staff enhances the overall experience. Ideal for business events and large groups, the Hilton Antwerp Old Town combines convenience and comfort, ensuring an effective and enjoyable stay.
The Hilton Antwerp Old Town is prominently located in the heart of the historic city, offering easy access to its vibrant surroundings. Guests have highlighted the benefits of accessible parking with an underground parking facility close by that keeps vehicles dry and secure. The hotel's central location means it's ideally situated for exploring the old city with plenty of attractions within reach.
While some reviewers have noted challenges, such as corridors with steps and showers in the rooms being difficult for disabled guests to use, it's clear that the hotel strives to accommodate all visitors. The presence of elevators, despite their limited hours of operation, ensures that rooms remain accessible for those who need them. Moreover, the friendly and helpful staff add to the positive experience, assisting guests to navigate any obstacles they might encounter within the premises.
Overall, Hilton Antwerp Old Town offers a generally accessible environment, especially for those needing central accommodations with convenient parking facilities. However, some areas may present difficulties for guests with certain mobility issues.
The Hilton Antwerp Old Town offers a luxurious stay with a neat and upscale ambiance that strives to meet the expectations set by the Hilton name. The hotel boasts large rooms filled with numerous amenities and its bathrooms come stocked with all the luxury products one could need. The decoration and overall feel exude an air of extravagance and exclusivity. Guests have praised the high level of cleanliness and the exceptional services provided by the staff, underscoring the sense of luxury.
The breakfast experience is often highlighted as being of a five-star standard, contributing to the overall value of the stay. The hotel provides a good price-quality ratio, considering the upscale feel and the many facilities on offer.
However, some aspects of the hotel, such as room renovation and maintenance, hint at its aging state and slightly outdated appearance. Despite the efforts to maintain its luxurious status, there are parts of the experience that do not quite measure up to the full Hilton standard. While it's a comfortable and clean environment, some reviewers expected a higher level of luxury, especially given the high prices typical in the hospitality industry.
In summary, Hilton Antwerp Old Town offers a luxurious setting with a focus on cleanliness, excellent room amenities and top-notch service, but it could benefit from some updates to more fully match its four-star rating and the Hilton brand's reputation.
Hilton Antwerp Old Town offers a romantic stay with its setting that provides beautiful night views of the old town. It is an ideal location for a honeymoon, featuring cosy, romantic accommodations with an atmosphere that guests love returning to. The hotel boasts big suites perfect for romantic getaways and an ambience that allows for peaceful moments. Couples will appreciate the romantic restaurant and the serene setting, perfect for walks and quiet city breaks. The overall experience at Hilton Antwerp Old Town is one of romance and relaxation, making it a great destination for those looking to enjoy a special time together.
Hilton Antwerp Old Town is a dog-friendly hotel that welcomes pets, making it a suitable option for travelers who wish to bring their dogs along. The hotel permits pets in rooms and they are generally accommodating towards dogs. However, the facilities explicitly available for dogs are limited with only one designated room for dogs and basic dog-friendly amenities. Many guests appreciate the hotel's willingness to allow dogs, though there is a recurring concern about the high fee of €50 per night for each dog, which some see as exorbitant. Despite the limited facilities, the hotel provides good service and allows guests to travel with their pets without much hassle.
Location Show Map
Location
The hotel's position is frequently cited as a top reason for choosing to stay there with guests highlighting its central location as a significant advantage. Everything is conveniently accessible on foot, including paid parking garages. The beautiful central setting provides a picturesque backdrop, complemented by the convenience of public transportation links nearby. Additionally, the comfortable and spacious rooms, along with friendly staff and excellent breakfast options, further enhance the overall guest experience. Whether you're in Antwerp for a short stay or an extended visit, Hilton Antwerp Old Town's prime location offers a perfect blend of accessibility and comfort for a memorable trip.
Breakfast
The breakfast receives commendations for being fantastic, perfect and top-notch with some guests emphasizing it met or exceeded their expectations. Additionally, the service and friendly staff contribute positively to the breakfast experience. Common themes in the reviews include phrases like "superb breakfast," "great breakfast," and "delicious breakfast." While the overall sentiment is overwhelmingly positive, a few guests mentioned areas for improvement, such as the high cost, occasional busyness and periods where certain items like scrambled eggs could run out. Nonetheless, the extensive offerings and the quality of the breakfast make it a highlight for many staying at the hotel.
Dinner
While the dinner offerings were generally appreciated, some guests expressed concerns about the pricing and variety of the menu with a few opting to eat off-site due to these factors. The music in the restaurant was cited as being too loud by some patrons.
The bar and dining facilities were also positively described as attractive and cozy with the service notably polite and accommodating despite the busy environment. However, some found the overall quality of food only average or had specific disappointments with meals ordered via room service.
Breakfast at the Hilton Antwerp Old Town appears to be a highlight with an extensive, rich buffet featuring a wide selection of meat, fish, juices and fruits. The bar received positive feedback for both its atmosphere and service.
Ultimately, while the dining experience at the Hilton Antwerp Old Town has its highs and occasional lows, it provides a generally satisfying array of meal options for its guests.
Rooms
Despite these positives, there is a recurring theme of outdated decor and furniture with numerous reviews mentioning that the rooms could benefit from significant refurbishment. Issues such as worn-out carpets, old-fashioned furnishings and signs of wear and tear were frequently noted. Some guests highlighted specific areas that required maintenance, including bathrooms that did not meet modern standards and rooms that were dimly lit or had minor damage.
Nonetheless, the cleanliness of the rooms generally met guests' expectations. The hotel staff is recognized for maintaining a tidy environment, although a few guests reported rare instances of inadequate housekeeping. The peaceful ambiance and quietness of the rooms were appreciated, particularly by those allocated internal rooms away from the street noise.
Overall, while the Hilton Antwerp Old Town offers comfortable and spacious accommodations, the rooms would greatly benefit from modernization to enhance the experience and meet contemporary expectations.
Beds
Nonetheless, a portion of guests found the beds to be overly firm or hard, leading to discomfort for some. Common criticisms include "hard mattress," "rock hard," and "sagging" beds with a few guests mentioning issues such as being able to feel the feathers through the mattress or experiencing back pain upon waking.
While the pillows received a mixed response with some finding them too soft and others comfortable, the overall consensus leans towards a decent, if not universally perfect, sleeping experience. The reviews reflect a balance between comfort and firmness, catering to varied preferences but suggesting a potential need for updates or options suited to softer bed enthusiasts.
Cleanliness
However, there are notable exceptions. Some reviews mention issues such as hairs in the bathroom, leftover items from previous guests and unsightly marks on the carpet. Several guests noted the need for renovation, particularly indicating that the hallways and carpets are outdated and in some cases, even dirty. Specific complaints about grimy bathrooms, black mold on shower seals and unpleasant smells were also mentioned. Problems with housekeeping, including uncleaned rooms and inadequate provision of toiletries, were cited by some guests.
In summary, while the Hilton Antwerp Old Town generally maintains high standards of cleanliness and garners positive remarks for its well-maintained and tidy rooms, there are areas in need of attention, particularly the hallways and carpets which many guests felt required refurbishment and more thorough cleaning practices.
Staff
Throughout the hotel, from the front desk to the restaurant, the staff's attentiveness and competence stood out with many guests feeling well cared for and their needs anticipated. Additionally, the hospitality of the restaurant and housekeeping teams also left a lasting impression with their courteous and pleasant demeanor enhancing the overall experience.
However, not all feedback was universally positive. A few reviews noted instances of less friendly interactions, particularly at the bar and during check-in. Despite these occasional lapses, the overwhelming sentiment was one of appreciation for the warm and friendly service provided by the staff, solidifying their reputation as a key asset to the Hilton Antwerp Old Town experience.
Wi-Fi
However, there were recurring complaints about the WiFi as well. Some found the WiFi to be unsecured, unreliable or very slow. A few guests mentioned difficulties in connecting to the WiFi and remarked on a lack of clear instructions or immediate access details at the reception. Others were dissatisfied with having to register for the loyalty program to access free WiFi or with the need to pay for internet services if they weren't members. Issues with using Google Chromecast on the TV were also reported, pointing to a less-than-seamless experience with in-room technology.
Overall, while there were positive comments about the quality of the WiFi when it worked well, the range of issues and the access complications left some guests frustrated.
Gym
Parking
On the downside, parking charges are consistently described as expensive. Guests noted that there is no discount for hotel guests, which makes the already high fees less palatable. Some found it challenging to locate the parking garage or to navigate it due to its location in a pedestrian zone. Furthermore, there is no option to reserve parking spaces ahead of time, adding to the uncertainty and stress of securing a spot, particularly during busy periods.
Overall, while the convenient location and direct access of the parking facilities receive praise, the costs and availability issues somewhat detract from the otherwise positive experience.
Family
The hotel staff provides excellent service and readily accommodates requests such as cribs and third beds, making stays with infants and toddlers easier. A big family room option is available and is noted for creating a relaxed environment for the whole family. Despite a few minor inconveniences like walking some distance to rooms or occasional unmet requests, families generally found the hotel accommodating and hospitable.
For family-friendly dining, breakfast receives positive remarks for its variety, ensuring there is something for everyone, even the pickiest eaters. The overall safe and pleasant environment makes Hilton Antwerp Old Town a superb choice for family holidays and weekend getaways, offering substantial value for money and allowing families to fully enjoy their time together. With everything within walking distance and delightful views, the hotel indeed creates a comfortable and memorable family stay.
Nightlife
Guests frequently comment on the area being bustling with activity, as it sits right in the middle of Antwerp's nightlife scene. This proximity allows easy access to nightclubs and bars, which can be both a positive and negative aspect, depending on one's preferences. While many appreciate the convenience and the lively atmosphere, others note that the noise level, especially at night, can be quite high. Noise from nightclubs, people returning to hotels in the early hours and even occasional construction can disrupt sleep.
Despite some noise concerns, the hotel's location is often described as fantastic for those looking to experience the local nightlife. The prices for stays are also mentioned to be reasonable, adding to the overall appeal for travelers looking to enjoy both the city and its energetic night scene.
4 Star
However, several reviews also point out that the hotel no longer fully meets the standards of a modern four-star establishment. While some guests find the suites and overall feel classic and four-star worthy, others note the need for updates, particularly mentioning old equipment and worn-out furniture. The overall decor appears dated and some feel the hotel does not live up to the Hilton name. Issues such as lack of parking and staff language barriers contribute to the sentiment that service does not align with a four-star rating.
Despite these drawbacks, the hotel exudes a certain class that aligns with four-star expectations. However, its current state and the high prices lead some to believe that it should be rated as a three-star hotel instead.
Business
Accessible
While some reviewers have noted challenges, such as corridors with steps and showers in the rooms being difficult for disabled guests to use, it's clear that the hotel strives to accommodate all visitors. The presence of elevators, despite their limited hours of operation, ensures that rooms remain accessible for those who need them. Moreover, the friendly and helpful staff add to the positive experience, assisting guests to navigate any obstacles they might encounter within the premises.
Overall, Hilton Antwerp Old Town offers a generally accessible environment, especially for those needing central accommodations with convenient parking facilities. However, some areas may present difficulties for guests with certain mobility issues.
Luxury
The breakfast experience is often highlighted as being of a five-star standard, contributing to the overall value of the stay. The hotel provides a good price-quality ratio, considering the upscale feel and the many facilities on offer.
However, some aspects of the hotel, such as room renovation and maintenance, hint at its aging state and slightly outdated appearance. Despite the efforts to maintain its luxurious status, there are parts of the experience that do not quite measure up to the full Hilton standard. While it's a comfortable and clean environment, some reviewers expected a higher level of luxury, especially given the high prices typical in the hospitality industry.
In summary, Hilton Antwerp Old Town offers a luxurious setting with a focus on cleanliness, excellent room amenities and top-notch service, but it could benefit from some updates to more fully match its four-star rating and the Hilton brand's reputation.
Romantic
Dog Friendly
No, Hilton Antwerp Old Town doesn't have any pool.
No, a spa isn't available at Hilton Antwerp Old Town.
Yes, Hilton Antwerp Old Town welcomes dogs.
Yes, parking facilities are available at Hilton Antwerp Old Town.
Yes, Hilton Antwerp Old Town has a gym.
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