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Summary of reviewsQuality Inn & Suites West El Paso I-10 boasts an excellent location, praised for its proximity to the freeway, nearby stores, malls and restaurants. Its strategic placement provides easy access to key points of interest like the Santa Theresa port of entry and international bridges, making it a convenient choice for both business and leisure travelers.
However, the hotel's breakfast received mixed reviews. While a few guests found it satisfactory, many highlighted issues such as a lack of coffee, frequent shortages of essential items and limited selection. The breakfast area was often described as messy and inadequately managed, detracting from the overall experience.
Rooms at the hotel received a mixed bag of reviews. The beds and linens were particularly praised for their comfort, ensuring a good quality rest. Some guests noted stylish decor and good facilities. Conversely, significant concerns were raised regarding room cleanliness and maintenance, including dirty bathrooms, unclean carpets, malfunctioning air conditioning and overall poor room conditions. Issues with room readiness and errors in room assignments also detracted from the guest experience.
Cleanliness of the overall property was a recurring concern. Guests reported dirty bathrooms, mold, trash from previous stays and poor maintenance of communal areas such as hallways and carpets. The hotel was frequently described as needing extensive cleaning and better upkeep to meet acceptable hygiene standards.
Staff at Quality Inn & Suites West El Paso I-10 generally received positive feedback for their friendliness and helpfulness with many guests appreciating the polite and attentive service from the front desk and management. However, a few negative experiences involved staff appearing inexperienced, unprofessional attire, laziness in housekeeping and some logistical mishaps.
The hotel's pool frequently garnered negative reviews due to its unavailability and uncleanliness. Many guests found it closed or dirty, even during peak seasons when its use was most desirable. Additionally, the pool was described as heavily chlorinated and small, leaving many guests disappointed.
In summary, while Quality Inn & Suites West El Paso I-10 benefits from a great location and comfortable beds, significant improvements are needed in cleanliness, maintenance and breakfast services to enhance the overall guest experience.
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