4-Star HotelSummary of reviews related to the '4 Star' categoryARCOTEL Donauzentrum in Vienna has received mixed reviews regarding its four-star rating with many guests feeling that it does not quite meet the expectations of a hotel in this category. While some patrons described the hotel as very good or very nice, others found the facilities and services lacking for a four-star establishment.
One of the main concerns was the breakfast, which multiple reviewers found insufficient, meager and lacking variety for a four-star hotel. The cleanliness of the hotel received positive mentions with several guests appreciating its very clean environment. Comfort also received praise with some guests describing the hotel as lovely in this regard.
However, several guests felt the room facilities were inadequate, citing the absence of a minibar and a non-functional water boiler. The reception area was deemed too basic and essential for what is expected of a four-star property. Additionally, some reviews mentioned that the hotel's value did not align with its cost, suggesting it felt more like an upscale two to three-star hotel instead.
On the positive side, the hotel's perfect location and great service were high points for many visitors. Yet, overall, while there were commendations for cleanliness and comfort, significant doubts were expressed about the hotel truly deserving its four-star classification.
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