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Summary of reviewsQ-Factory Hotel, located in the lively Amsterdam East, strikes a perfect balance between convenience and tranquility. Its proximity to Muiderpoort station, tram lines and bus routes allows guests to reach Amsterdam Central within a 15-20 minute journey easily. The surrounding neighborhood combines dynamic energy with a peaceful atmosphere, featuring an array of shops, supermarkets, cafes and restaurants. This unique setting offers visitors a chance to explore Amsterdam's local and artistic scene without the overwhelming tourist crowds.
The hotel's industrial aesthetic extends to its rooms and complex, enhancing its cool, artistic vibe. Guests appreciate the functional and quirky communal spaces, along with amenities like comfortable beds, good Wi-Fi and excellent water pressure in the showers. However, the room sizes can be on the smaller side and consistent concerns about noise and a lack of some amenities should be considered.
Breakfast at Q-Factory Hotel garners mixed reviews with praises for its variety and quality, featuring homemade bread, croissants, various meats, cheeses, cereals and fresh fruit. The friendly staff and ambiance of the breakfast café add to the positive experience. Nonetheless, some guests feel the breakfast is overpriced and mention issues like slow replenishment and lack of variety.
Dinner experiences are also varied. While the café and bar are celebrated for their modern decor and relaxed atmosphere, dinner options often receive criticism for being bland and limited. However, nearby restaurants like Burger 'n Shake and others provide excellent dining alternatives.
Cleanliness at the hotel receives mixed feedback. Many commend the daily cleaning services and tidy environments. Yet, discrepancies in hygiene standards, like dusty rooms, stained bedding and unclean bathrooms, detract from the overall experience.
One of the hotel's standout features is the staff, often described as friendly, polite and helpful. The check-in and check-out processes are smooth and many guests note the staff's commitment to ensuring a pleasant stay. However, occasional inconsistencies in staff performance are mentioned.
Free Wi-Fi at the hotel is generally reliable with efficient connections allowing guests to work comfortably from their rooms. Yet, some guests experience slow or intermittent Wi-Fi, particularly in the evenings or certain parts of the hotel. The digital key system, praised for its convenience, also has its drawbacks if a phone's battery runs out.
Parking near the hotel is convenient with options like the underground Q-Park garage providing secure and well-lit spaces. Though parking can be expensive and some guests express concerns about vehicle safety, the proximity and availability of discounted rates make parking manageable.
For families, the hotel offers a mixed experience with commendations for spacious, family-friendly rooms. Families with young children find it particularly accommodating, although those with older kids or greater comfort needs may face challenges.
The bed comfort receives mixed feedback; many guests praise the quality of the mattresses and pillows, while others mention issues with bed setups, such as sliding mattresses and low, creaky frames.
Overall, Q-Factory Hotel provides a unique and artistic stay in a vibrant yet tranquil part of Amsterdam with convenient transport links and a friendly atmosphere. Potential guests should consider their specific needs regarding room size, noise levels and dining preferences. Show more
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Categories
Family Friendly Hotel
Cheap Hotel
3-Star Hotel
Room Types
Standard Twin RoomThe twin room includes a private bathroom equipped with a shower. The twin room offers a wardrobe, a safe deposit box, heating, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Double Room with BalconyThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Double Room with BathThe double room offers a wardrobe, a safe deposit box, as well as a private bathroom featuring a bath and a shower. This double room provides heating, a flat-screen TV with cable channels and city views. The unit offers 1 bed.
Deluxe Double RoomThe double room offers heating, as well as a private bathroom boasting a shower. The double room features a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Triple Room with BalconyThe spacious triple room provides a wardrobe, a safe deposit box, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Superior Double RoomThe double room offers a sofa, heating, as well as a private bathroom boasting a shower. The spacious air-conditioned double room features a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Standard Double RoomThe double room includes a private bathroom equipped with a shower. The double room provides a wardrobe, a safe deposit box, heating, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.
Guest Reviews
7.1
Good
Location
Nestled in the vibrant area of Amsterdam East, Q-Factory Hotel's location strikes a balance between convenience and tranquility. Though slightly distant from the city's bustling center, the hotel's proximity to Muiderpoort station, tram lines 19 and 12 and various bus routes makes it effortlessly accessible within a 15-20 minute journey to Amsterdam Central. The neighborhood surrounding the hotel is a lively, dynamic space featuring an array of shops, supermarkets, cafes and restaurants, catering to diverse tastes and needs. Guests enjoy a safe and quiet atmosphere, perfect for a peaceful return after a day exploring the city.
The hotel stands out for its unique industrial aesthetic and being part of a larger complex that includes rehearsal and event spaces, creating a cool and artistic vibe. Visitors have appreciated the peaceful environment away from the city's hustle with beautiful parks and vibrant local amenities at their doorstep. Accessibility is further enhanced by the nearby walking distance to the tram and train stations, making commuting straightforward.
Adding to the charm, the hotel's location in a lively but not overly crowded neighborhood offers an ideal setting for those who wish to experience Amsterdam's artistic and local scene without being overwhelmed by the tourist crowds. The convenience of nearby public transportation ensures that despite its seemingly distant location, visitors can easily venture to visit major attractions and return to their peaceful retreat with ease.
Breakfast
When it comes to breakfast at Q-Factory Hotel, opinions range widely. Many guests appreciated the breakfast for its variety and quality, describing it as delicious, hearty and rich with offerings like homemade bread, croissants, various meats, cheeses, cereals and fresh fruit. The plentiful and tasty breakfast left some guests extremely satisfied, particularly praising the fresh, baked goods and the diverse options available in the buffet. The friendly staff and the enjoyable ambiance in the breakfast café also stood out for several reviewers.
However, there were notable criticisms that temper these positive views. Several guests found the breakfast overpriced, especially considering its relatively simple and sometimes monotonous nature. Complaints included lack of variety, slow replenishment of food items and coffee only available in thermoses. The breakfast area was occasionally described as cold or dirty and a few guests mentioned disappointing experiences due to items running out or the breakfast not being ready on time.
Despite the mixed reviews, those who enjoyed the breakfast found it a pleasant start to their day, commending the overall quality and selection amidst the criticisms.
Dinner
The Q-Factory Hotel offers a mixed dining experience for its guests. The on-site café is convenient, operating through breakfast, lunch, dinner and late-night drinks. The general atmosphere of the bar and restaurant is applauded for its lovely, modern decor and informal vibe. Guests often highlight the hotel's bar, which is described as very nice and great for evening relaxation, despite its early closing time at 11 PM.
While the food is appreciated for its tastiness, particularly the breakfast buffet and lunch, some diners found the dinner options to be bland and unappetizing with a limited selection. The restaurant's kitchen hours appear to be inconsistent, sometimes closing earlier than advertised, leaving late diners without service.
Additionally, the area surrounding the hotel compensates with a wealth of good dining options. Nearby eateries, such as Burger 'n Shake, are popular among guests. The restaurant next door to the hotel also receives praise for its quality.
Despite the high standards of the restaurant’s decor and atmosphere, the service could benefit from improvements in availability and variety, particularly in the evening. Nevertheless, the amiable staff and chef willing to cater to specific requests add a positive touch to the overall dining experience.
Rooms
The 'Q-Factory Hotel' in Amsterdam displays a unique blend of industrial and minimalist aesthetics, as highlighted in guest reviews. Many guests found the rooms to be clean and serviced daily and some praised their spaciousness and modern design. The decor is described as simple yet functional, maintaining an industrial style that some guests found appealing. Amenities like good Wi-Fi connection, comfortable beds and excellent water pressure in the showers contributed positively to the stay. For those who appreciate a bit of quirkiness, the communal balcony and artistic vibe added a touch of charm.
However, consistent concerns cropped up around the small room sizes, poor sound insulation and a lack of room amenities such as kettles, nightstands and adequate storage. Many reviews noted that the rooms often appeared quite different from the promotional photos online with some describing them as austere, like student dormitories or even prison cells. Issues with cleanliness, damaged furniture and broken amenities also affected the experience for several guests. The industrial style, while trendy, sometimes felt cold and unwelcoming and the noise from adjacent rooms and the hotel bar proved disruptive for some.
While the hotel offers a unique stay with modern elements and convenient locations, potential guests should temper expectations regarding room size, decor and noise levels.
Beds
The bed situation at Q-Factory Hotel offers a mixed experience for guests. Many found the mattresses super comfortable and the beds very comfy, complemented by good quality pillows. Positive remarks include beds that are firm, comfortable, clean bedding and even some describing the beds as the comfiest they've ever had in a hotel. However, numerous guests did encounter issues with the beds being simply mattresses on wooden platforms or planks, which often slid around and created discomfort. The arrangement of two single mattresses pushed together for a double bed was also a common complaint. Some found the beds too low to the ground with creaky frames and saggy toppers. Others mentioned that the beds were too soft or too hard for their preferences and noisy environments added to the discomfort. In summary, while some guests enjoyed a comfortable sleep, others struggled with the unconventional and sometimes uncomfortable bed setups at Q-Factory Hotel.
Cleanliness
The cleanliness at Q-Factory Hotel is quite inconsistent with numerous guests highlighting both positive and negative aspects. On the bright side, many praised the hotel for its clean rooms, tidy environments and daily cleaning services. Despite some impressions of being relatively clean and maintaining a spotless appearance in certain areas, other reviews pointed out various hygiene issues.
Several guests reported that rooms and bathrooms were cleaned daily, often noting fresh sheets and towels provided regularly. The cleaning staff received commendations for their kindness and consistency in maintaining cleanliness in many parts of the hotel. However, a significant number of reviews indicated a stark contrast, mentioning rooms that were far from spotless.
Criticisms included reports of dusty and dirty rooms, unclean and stained bedding and bathrooms with unpleasant smells, including urine and sewage. Hallways and common spaces sometimes had a musty or putrid odor. Superficial cleaning was another common concern with areas under beds and less visible spots often overlooked, leading to accumulated dust, dirt and even mold. Specific incidents such as clogged drains, moldy bathroom ceilings and poorly maintained fixtures were also mentioned.
The hotel's general hygiene appeared to fall short of many guests' expectations with many indicating that the cleanliness could significantly improve. The disparity between the clean appearance in promotional photos and the actual condition of rooms was a recurring complaint, impacting the overall guest experience.
Staff
Guests of the Q-Factory Hotel often highlight the friendliness and helpfulness of the staff as a standout feature of their stay. The majority of the reviews praise the staff for being pleasant, polite and efficient. Many guests appreciate the warm welcome and the staff's willingness to go out of their way to ensure a pleasurable experience. The check-in and check-out processes are noted to be smooth and efficient with front desk staff frequently described as friendly and accommodating.
Notably, several guests mention the helpfulness of the reception and cleaning staff with special mentions to specific team members who went above and beyond. The staff's attentive and courteous demeanor, as well as their quick responses to guests' requests and concerns, were also commended. The café and restaurant teams were acknowledged for their politeness and accommodating nature, which further enhanced the overall hospitable atmosphere.
However, there are mentions of inconsistencies in the staff's performance. A few guests encountered staff members who were either slow, unhelpful or even rude. Some noted a lack of motivation or a disinterested attitude from certain employees, particularly in more youthful and hip contexts. There were also isolated incidents of unprofessional behavior, such as staff partying loudly at night or showing poor customer service.
Despite these occasional lapses, the general consensus from the reviews indicates that the Q-Factory Hotel staff is predominantly friendly, helpful and committed to providing a welcoming environment for their guests. Many guests left with positive impressions, highlighting the staff's warmness and approachable nature as key elements that contributed to their enjoyable stay at the hotel.
Wi-Fi
The WiFi at Q-Factory Hotel generally receives positive remarks from guests. Many found the internet connection to be efficient, reliable and flawless, making it a good value for those needing solid Wi-Fi during their stay. Free internet service is provided and several reviews mentioned that the WiFi worked very well, allowing them to work comfortably from their rooms. However, there are notable issues mentioned in reviews, such as slow and intermittent WiFi connections, especially in the evenings or certain parts of the hotel, like the hallways and top floors. Some guests experienced completely unreliable service or had no internet access in their rooms at all.
An innovative aspect of the hotel is its digital key system, which allows room access via mobile phone, a feature many found handy and convenient. However, this system was also criticized as problematic and inconvenient, particularly if a phone's battery runs out, making access impossible. Overall, while the WiFi service at Q-Factory Hotel has its strengths, the experience might be inconsistent depending on the room and time of day.
Parking
The parking situation at Q-Factory Hotel has received varied feedback from its guests. Although the hotel lacks its own parking lot, there are multiple options available nearby, largely focused on an underground parking garage known as Q-Park. Guests noted that parking is easy to access and convenient with spots located very close to the hotel. The safety of the parking facilities is frequently praised, as the garage is secure and well-lit. Private garages and parking spaces are also available for a fee, typically around 18-24 euros per day.
However, some guests highlighted the expensive nature of parking in Amsterdam and there are occasional concerns about vehicle break-ins. Additionally, parking in front of the hotel entrance is impossible and there is a lack of luggage trolleys or other conveniences to assist with transporting baggage from the parking to the hotel. Despite these setbacks, the proximity of parking options and the availability of discounted rates make it a manageable aspect of visiting Q-Factory Hotel.
Family
Q-Factory Hotel offers a mixed experience for families. The hotel is frequently described as family-friendly with spacious family rooms and a kid-friendly atmosphere. Rooms tailored for families are praised for their size and comfort, including features like electrically accessed bikes, which are great for family outings. The location is also noted as being convenient for families, providing easy access to central areas.
However, the reviews reveal some inconsistencies. While families with young children seem to find the hotel suitable and even enjoyable, issues arise for those with older children or those requiring more comfort. Specific complaints include uncomfortable children's beds, small room sizes for larger families and occasional errors impacting family comfort. Some reviewers suggest that despite its overall family-friendly ambiance, the hotel may not be the best fit for all family types, particularly those with older kids or those seeking high comfort levels.
In summary, Q-Factory Hotel is recommended for families, particularly those with younger children, looking for a convenient and accommodating stay in a family-oriented environment. However, potential guests should be aware of some comfort issues and assess whether the amenities meet their specific family needs.
3 Star
Q-Factory Hotel has received varied opinions from its guests, particularly when it comes to its star rating and the amenities provided. Advertised sometimes as a four-star establishment, the hotel more accurately meets the standards of a three-star rating. The overall ambiance carries a youthful and vibrant vibe, reminiscent of a well-kept youth hostel or student accommodation.
Despite some guests commenting on the rooms being basic and resembling hostel-like furnishings, there's a general appreciation for the good value for money. The common areas are noted to be welcoming and aesthetically pleasing, enhancing the overall experience. However, the simplistic and often rustic decor might catch some off guard compared to the promotional photos online, which has led to certain disappointments.
Comfort levels in the rooms have been questioned with specific mentions of uncomfortable beds and overly warm blankets. The cleanliness and presentation are also areas with divided opinions, suggesting room for improvement. On the positive side, some guests appreciated the straightforward service, the cheerful atmosphere and the online check-out convenience.
In terms of cost, opinions are mixed. While some emphasize that the price-to-quality ratio is fair given the market, others feel the hotel falls short of the expectations set by its advertised star rating and the promotional images. In essence, Q-Factory Hotel offers an experience that fits the three-star criteria, providing basic but adequate accommodations with a youthful twist, though it may not entirely meet every guest’s expectations.
Business
Q-Factory Hotel presents itself as a mixed bag for business travelers. Catering well to those in town for business purposes, it is praised for being made for business trips with features such as desks in the room and functional internet connections. The digital key system adds a layer of modern convenience. Budget-conscious travelers will find the hotel reasonably priced and offering good value for business stays.
However, there are notable downsides. Issues with staff attitude and customer service are common complaints, suggesting a need for improvement in communication and responsiveness. The hotel falls short on some business travel essentials, including amenities like hairdryers and air conditioning. Noise levels and sleepless nights also detract from its suitability for business stays and the location is not the most convenient for public transportation or general business activities.
Overall, while Q-Factory Hotel has its merits, it may not fully meet the standards expected for a seamless business trip experience.
No, Q-Factory Hotel doesn't have any pool.
No, a spa isn't available at Q-Factory Hotel.
No, Q-Factory Hotel doesn't allow dogs.
No, parking facilities aren't available at Q-Factory Hotel.