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Summary of reviewsHotel Pontsteiger in Amsterdam presents an alluring accommodation experience, blending serene waterfront views with convenient city access. Nestled on the IJ River, the hotel's picturesque location and calm ambiance make it a favored spot for travelers. Guests appreciate the easy access to Amsterdam Central Station, reachable by ferry, bus or a pleasant walk. The proximity to local amenities such as supermarkets, restaurants and cafes further enhances its convenience.
Breakfast at the hotel leans towards a minimalist approach with room-delivered options, which some guests found satisfactory but generally feel could be more varied for a hotel of its class. Dinner services receive mixed reviews; while praised for their quality and taste, the limited options and lack of room service were noted.
The rooms offer a mixed experience; many come with stunning views of the lake or harbor, modern furnishings and luxurious elements like high-end bathtubs. However, some rooms lack windows, resulting in a darker environment and issues with room size, layout and temperature control have been reported. Despite these drawbacks, many guests find the rooms spacious, comfortable and well-designed.
Cleanliness receives mixed reviews. While many guests compliment the bright, clean rooms and well-kept common areas, others cite issues with inconsistent housekeeping and occasional hygiene concerns.
The staff at Hotel Pontsteiger is consistently praised for their friendliness and helpfulness, contributing significantly to positive guest experiences. The Wi-Fi service is also highly regarded for its reliability, essential for business travelers.
Parking at the hotel is secure and convenient but can be costly and occasionally complicated. Guests suggest reserving parking in advance to ensure availability.
Hotel Pontsteiger's beds are consistently praised for their comfort and quality, contributing to restful sleep, although preferences for firmness vary among guests.
While the hotel offers good value for money and high-quality modern furnishings, it sometimes falls short of 4-star expectations, particularly in terms of room practicality and amenities. Nonetheless, its romantic decor and stunning views make it an ideal spot for honeymooners and couples seeking a memorable stay. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
4-Star Hotel
Room Types
Comfort Double or Twin RoomThis twin/double room features a iPod dock, electric kettle and air conditioning.
Guests can make a reservation of maximum nine rooms. Only nine rooms will be accepted by the hotel. If you make a reservation of more than nine rooms the hotel is obligated to cancel the extra rooms.
Suite - Riverfront ViewThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit has 1 bed.
Indoor Double or Twin RoomProviding free toiletries, this twin/double room includes a private bathroom with a shower. The twin/double room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels.
Deluxe Double or Twin Room – Riverfront ViewProviding free toiletries, this twin/double room includes a private bathroom with a shower. The air-conditioned twin/double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as lake views.
Junior Suite Double or Twin – Riverfront ViewFeaturing free toiletries, this twin/double room includes a private bathroom with a bath and a shower. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views.
Guest Reviews
7.6
Good
Location
Nestled in a tranquil part of Amsterdam, Hotel Pontsteiger offers an ideal blend of serene waterfront views and convenient city access. Situated on the IJ River, guests rave about the location's picturesque beauty, accentuated by stunning views of the harbor and ships. The hotel is noted for its peaceful surroundings despite being close to the bustling city center.
A key highlight is the hotel's proximity to various transport options, including several ferry services and a bus stop right outside the hotel, which makes reaching Amsterdam’s central attractions effortless. Visitors appreciate the easy access to Amsterdam Central Station, either by a short ferry ride, bus journey or a pleasant 20-30 minute walk. The ferry terminal, just a minute away, provides a direct route to vibrant districts like Amsterdam Noord and beyond.
The location is also complimented for its convenient access to local amenities with supermarkets, local shops, restaurants and cafes within walking distance, contributing to a comfortable and enjoyable stay. The calm ambiance, combined with the hotel's modern infrastructure and superb vistas, makes it a favored spot for both leisure and practicality.
Overall, Hotel Pontsteiger's unique riverside location offers a harmonious escape with seamless connectivity to the heart of Amsterdam, promising a captivating stay for travelers.
Breakfast
Hotel Pontsteiger offers a breakfast experience that leans towards the minimalist side, often delivered in a bag to guests' rooms. Reviewers frequently mention the limited variety and basic nature of the breakfast with options such as a mini bread roll, croissant or sometimes reheated pastries. There is no traditional buffet and the offerings are occasionally described as expensive relative to the quality and selection.
Despite these limitations, a few guests found the breakfast adequate, satisfactory or even delicious. Some appreciated the well-stocked and balanced arrangement, considering it delightful and aesthetically pleasing. However, consistent feedback suggests that the breakfast could be more extensive and varied, particularly for a hotel of its class. The lack of a breakfast room and the simple, sometimes sparse nature of the meal detracts from the overall experience.
Dinner
Hotel Pontsteiger offers a somewhat mixed dining experience for its guests. The hotel is situated in a beautiful but isolated neighborhood, which means guests often find themselves needing to venture into the city center for dining options—a 30-minute walk. Despite the limited choice in the immediate vicinity, the dining services available at the hotel are often praised for their quality. Guests highlight the delicious and healthy nature of the dinner menu. Although the main restaurant is frequently closed, some have enjoyed meals provided by a catering company that offers takeout and delivery, noting the food's exceptional taste. However, there have been comments on the lack of room service, limited variety and the need for better dinner options and more drink choices. Overall, while the food itself receives high marks, the dining facilities and options could use some improvement.
Rooms
Hotel Pontsteiger offers a mixed bag of room experiences. Positioned advantageously by the water, many rooms afford stunning views of the lake or harbor, enhancing the stay with picturesque settings. The clean, modern and stylishly furnished rooms come with comfortable and spacious layouts, featuring inviting elements such as large windows, high ceilings and luxurious bathtubs situated with views of the canal.
Guests appreciate the well-maintained and newly designed rooms that boast high-quality materials and delightful creative touches. Some rooms even come equipped with practical conveniences like USB wall charging ports, smart thermostats and well-equipped bathrooms. The suites, in particular, receive praise for their open layouts, elegant designs and comfortable seating areas.
However, the hotel also has its shortcomings. A significant number of rooms lack windows, resulting in a dark and sometimes stuffy environment. The absence of natural light and fresh air in these windowless rooms can detract significantly from the overall experience. Additionally, some rooms are reported to be smaller than anticipated with issues such as lack of coat racks, no wardrobes and impractical layouts further complicating the stay.
There are remarks on inadequate room temperatures with guests experiencing either excessive heat or cold. Moreover, some rooms face hallways or corridors directly, which may reduce privacy and increase noise levels. The cleanliness also appears inconsistent with some rooms reported as dusty or not serviced properly during the stay.
Despite these issues, many visitors found their rooms cozy, functional and in good condition, highlighting that the overall room quality can vary quite widely. The hotel’s pros, like great views, spacious modern designs and comfortable beds, make it a pleasant stay for many, but attention to some of the recurring negatives could make it universally appealing.
Beds
Hotel Pontsteiger consistently garners praise for its quality bedding, highlighted by numerous guests who labelled the beds as "comfortable" and "very comfortable." Apparent from the feedback, the hotel takes pride in maintaining well-kept, large beds that contribute to a restful night’s sleep. Many noted the beds as “super comfortable” and “delightful,” and several guests appreciated the spaciousness of the beds, describing them as “huge” and “big.”
Additionally, it's worth mentioning that the beds are complemented with luxury bedding and “cuddly soft towels,” adding a touch of indulgence to the experience. While some reviewers mentioned minor inconveniences such as beds being too soft or too hard for their preference and a few instances of sagging mattresses, these do not overshadow the overall positive sentiment.
Guests also acknowledged the cleanliness and maintenance of the bedding with remarks about bedding always being changed, further enhancing the comfort level. Although a few reviews mentioned issues like two single beds pushed together or the occasional malfunction, the majority conveyed satisfaction with the comfortable sleeping arrangements provided by Hotel Pontsteiger.
Cleanliness
Hotel Pontsteiger receives mixed reviews regarding its cleanliness. On a positive note, many guests found the hotel to be clean with some describing the rooms as very clean, modern, well-maintained and featuring clean and comfortable beds. The hotel's cleanliness impressed many with bright and clean rooms being a recurring theme. Common areas were also noted to be generally clean and well-kept. Guests appreciated the new, well-equipped rooms and the modern décor, commenting that the value for money was justified given the accommodations.
However, not all guests shared this favorable impression. Numerous reports indicated issues with housekeeping, including rooms not being cleaned daily, dirty windows and dust on various surfaces. Some guests encountered significant hygiene concerns, such as dirty carpets, unclean bathrooms and poor handling of food by the housekeeping staff. There were also complaints about residual smells and instances of rooms not being thoroughly cleaned upon check-in, including sightings of cobwebs, stained sheets and leftover items from previous guests.
Overall, while Hotel Pontsteiger is praised for its clean and modern aesthetics, consistent and thorough attention to cleanliness appears to be an area needing improvement.
Staff
Hotel Pontsteiger's staff consistently receives praise for their friendliness and helpfulness. Many guests highlight the warm and professional welcome they experienced upon check-in, noting the efficiency and smoothness of the process. The reception team often stands out for their willingness to assist and provide detailed information, contributing to a positive guest experience.
Several reviews specifically mention the exceptional friendliness and accommodating nature of the team. The staff, described as charming and polite, go out of their way to ensure high-quality service and satisfaction. This includes handling requests promptly and effectively, from carrying luggage to making restaurant recommendations.
However, there are occasional reports of less favorable experiences. A few guests encountered unhelpful or unfriendly staff members, often mentioning dissatisfaction with the reception staff's attitude or language barriers. Despite these isolated incidents, the overall impression of the hotel staff remains overwhelmingly positive with the majority of guests expressing appreciation for their dedication and kindness.
In summary, while there are some areas for improvement, the staff at Hotel Pontsteiger generally excel in creating a welcoming and supportive environment for their guests.
Wi-Fi
Hotel Pontsteiger boasts a commendable Wi-Fi service, frequently praised for its reliability and effectiveness. Many guests have highlighted the Wi-Fi as very good with some specifically noting it as amazing and top-notch. Travelers who require internet for business purposes will find the connection dependable throughout their stay. The hotel offers free Wi-Fi access, which works well in most cases and several reviews confirmed that there were no issues with the connection. However, there are occasional reports of weak or non-functioning Wi-Fi, indicating some inconsistency. Despite this, the overall feedback suggests that Hotel Pontsteiger generally provides a positive Wi-Fi experience, complementing its modernly furnished rooms.
Parking
Hotel Pontsteiger offers a range of parking options that have left guests with mixed impressions. Many reviewers appreciated the secure and convenient underground garage, noting its spaciousness and safety features. The fact that this parking facility is exclusively accessible with hotel personnel adds an extra layer of security.
However, some found the process of parking somewhat complicated and time-consuming. The main parking area occasionally being closed or difficult to navigate was highlighted by several reviewers. Issues like unclear parking space numbers and gate malfunctions also contributed to some guests' frustration.
Cost was another frequently mentioned point with numerous guests finding the parking fees high, especially on top of the room price. Despite the high costs, some guests felt the well-organized underground parking was worth the expense, though others disagreed.
Location-wise, the parking is conveniently close to the city center and the canal and surface parking is also available around the hotel, albeit at usual Amsterdam rates. Guests found it prudent to reserve their parking in advance to avoid any inconvenience, given that parking spaces can be sold out.
Overall, while the security and proximity to key areas are commendable, the pricing and occasional logistical issues are areas needing attention.
4 Star
Hotel Pontsteiger in Amsterdam presents a mixed experience for its guests. On the positive side, many reviews highlight its excellent value for money and commendable price/quality ratio. The hotel features modern furnishings and trendy accessories, aligning well with a contemporary aesthetic. Guests appreciate high-quality materials, a high standard of cleanliness and the practicality of the accommodations. The romantic bathroom and tub setup is a hit, along with the divine views adding to the ambiance. The breakfast is often described as delicious, fitting for a 4-star hotel.
However, there are notable criticisms. Some guests felt the hotel did not consistently meet 4-star expectations, citing a gap between its advertised luxury and the actual experience. Specific complaints include small, impractical rooms and the lack of basic amenities, which detracted from the perceived value. The service also received mixed reviews with some finding it disappointing and not up to 4-star standards. Maintenance issues and a disappointing breakfast for the price were also noted.
Overall, while the hotel offers a good price performance ratio and has some standout features, aspects like room practicality, service and amenities may fall short for those expecting a full 4-star experience.
Honeymoon
Hotel Pontsteiger is highly appreciated for its great views with many guests praising the exceptional panoramas from their rooms and balconies. The hotel features stylish and romantic decor, making it an attractive option for honeymooners. Reviews suggest that the honeymoon suite offers a particularly romantic atmosphere and the overall experience at the hotel is deemed honeymoon-worthy and excellent for such occasions. While the hotel itself is considered a good choice for a romantic stay, some guests expressed disappointment with the honeymoon and romantic packages offered, suggesting that these could be more impressive. Overall, Hotel Pontsteiger provides a romantic setting with beautiful views, ideal for those seeking a memorable honeymoon.
Romantic
Hotel Pontsteiger offers a picturesque and romantic experience for couples seeking a memorable stay. The location and views are consistently praised with many rooms featuring spectacular vistas of the water and harbor. Spacious suites and comfortable, wide beds enhance the feeling of luxury and romance. Several reviews highlight the romantic ambiance of the rooms with some guests specifically mentioning the well-thought-out setting of a bathtub in the middle of the room, black satin sheets and serene views of the water trams and peaceful sunrises.
For special occasions like honeymoons, the hotel has shown attentive service, offering room upgrades to higher floors and providing packages that include champagne and roses. Despite a few mentions of poorly executed honeymoon arrangements, the overall sentiment is positive with special recognition for honeymooners helping to create a memorable experience. The "Love" package is particularly noted for enhancing the romantic atmosphere upon arrival.
Dining options at the hotel also contribute to the romantic setting, making it ideal for a quiet, peaceful and intimate getaway for couples.
No, Hotel Pontsteiger doesn't have any pool.
No, a spa isn't available at Hotel Pontsteiger.
No, Hotel Pontsteiger doesn't allow dogs.
Yes, parking facilities are available at Hotel Pontsteiger.