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Summary of reviewsBens The Highdocks is a charming accommodation option in the northern district of Amsterdam, offering guests a tranquil yet accessible location. Nestled in a secure neighborhood, the hotel is well-connected by public transport, providing easy access to Amsterdam's Central Station via a 24-hour ferry service. Guests appreciate the proximity to supermarkets, cafes, restaurants, and museums, making it ideal for leisurely exploration. The modern, clean decor and stylish design ensure comfort during a restful stay.
Rooms at Bens The Highdocks blend contemporary design with practical amenities, featuring kitchens, washing machines, and large beds that guests find clean and cozy. The automated check-in process adds to the hassle-free experience, and the quiet atmosphere is appreciated. However, the lack of bathroom doors may require adaptation for those valuing privacy, and occasional minor maintenance issues have been noted.
The hotel is generally praised for its cleanliness, with the thoughtful decoration and well-maintained furniture contributing to a cozy ambiance. Although a few guests experienced issues like dirty floors and stained curtains, the majority valued the blend of modernity and comfort.
Staff at Bens The Highdocks are frequently commended for their friendliness and responsiveness, ensuring comfortable stays with their helpful and caring approach. The team's efficient communication and 24/7 availability contribute to the overall positive experience. Some guests noted inconsistencies in weekend communication but generally appreciated the attentive service.
Parking options are varied, with indoor parking facilities offering security and ease of access. While some experienced discrepancies with parking fees, the availability of street parking serves as a budget-friendly alternative.
Comfortable beds are a standout feature, receiving high praise for their spaciousness and coziness. Though sofa beds have mixed reviews, the main beds ensure restful nights. Modern amenities, clean spaces, and beautiful décor enhance the overall stay, despite some discomfort with the sofa beds for larger groups.
The hotel’s appealing location, combined with stylish apartments and helpful staff, creates a generally positive experience at Bens The Highdocks. Addressing privacy concerns and minor inconsistencies could further elevate the comfort and satisfaction of guests. Show more
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Apartment with Free Wi-Fi
Apartment with Parking
3-Star Apartment
Room Types
One-Bedroom ApartmentThe air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and an oven. The apartment provides a washing machine, a coffee machine, a dining area, a wardrobe and a flat-screen TV. The unit offers 1 bed.
One-Bedroom ApartmentThis apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and an oven. The apartment features air conditioning, a washing machine, a coffee machine, a dining area and a flat-screen TV. The unit has 2 beds.
One-Bedroom ApartmentThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and an oven. The apartment provides air conditioning, a washing machine, a coffee machine, a dining area, as well as a flat-screen TV. The unit offers 2 beds.
One-Bedroom ApartmentThe air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and an oven. The apartment provides a washing machine, a coffee machine, a dining area, a wardrobe, as well as a flat-screen TV. The unit offers 1 bed.
One-Bedroom ApartmentThis apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and an oven. This apartment is air-conditioned and has a flat-screen TV, a washing machine, a coffee machine and a dining area. The unit has 2 beds.
About Bens The Highdocks
License: OLO3104491/Z17-81230/85423
Guest Reviews
Location
Bens The Highdocks, nestled in the northern district of Amsterdam, offers a mix of tranquility and accessibility. While not located in the bustling city center, the hotel is in a peaceful neighborhood that is both secure and well-connected. A 15-minute walk or a short bus ride will take guests to the free ferry transporting them directly to Amsterdam Central Station, operating 24 hours a day for ultimate convenience. The area is rich in amenities, with supermarkets, cafes, restaurants, and even a cluster of museums nearby, making it ideal for leisurely exploration. Public transport connections are praised for their efficiency, effortlessly linking guests to key attractions and the vibrant heart of Amsterdam within 10 to 20 minutes. Despite being outside the city's busiest areas, guests find the location advantageous for a restful stay, enhanced by modern, clean accommodation with stylish decor that ensures comfort throughout their visit.
Rooms
Bens The Highdocks offers a blend of modern design and comfortable amenities, making it an attractive choice for visitors seeking a cozy and functional stay. Guests appreciate the cleanliness and well-equipped nature of the apartments, which include everything needed for a comfortable visit, such as a kitchen area, washing machine, and large beds. The apartments boast a contemporary design with new furniture and thoughtful arrangements. The automated check-in process ensures smooth communication with the owner, contributing to a hassle-free experience.
The accommodations are generally quiet and have a pleasant atmosphere, with the main beds being comfortable and suitable for two guests. However, those planning to share the sofa bed may find it less than ideal for two people, although suitable for a single sleeper. The apartments have minimal spaces that work well for a smaller group, offering a cozy environment that feels more like a permanent home than a temporary holiday spot.
Despite its charms, guests frequently mention the lack of door separating the bathroom from the rest of the space, which affects privacy and comfort. This peculiar layout might require some adaptation, particularly for those valuing discreet bathroom use. Some apartments have experienced minor maintenance issues, but these do not overshadow the overall enjoyment of the accommodations. While the location might not be perfect, it still holds enough appeal for those prioritizing modern amenities and quiet surroundings during their stay at Bens The Highdocks.
Beds
Bens The Highdocks stands out for the comfort it provides to its guests, especially when it comes to bedding. Numerous visitors appreciate the very comfortable beds, highlighting their size and coziness, ideal for ensuring a restful night's sleep. The main beds receive high praise, noted to be super cozy and spacious. Cleanliness does not fall short either, with reports of clean, well-maintained beds. However, while the main beds excel in comfort, opinions on the sofa beds are mixed. Some find the convertible and fold-out options less comfortable, with issues like size and firmness being noted concerns. Beyond the beds, guests enjoy the modern and functional amenities within clean, newly renovated spaces, complete with all necessary equipment. Beautiful décor and convenient location add to the overall positive experience. While the stay is generally comfortable, some aspects like the sofa beds may need attention for those traveling in larger groups.
Cleanliness
Bens The Highdocks garners mixed impressions regarding cleanliness from its guests. On the positive side, many visitors appreciate the modern and clean environment of the apartments, complimenting the thoughtful decoration, well-maintained furniture, and comfortable bedding that contribute to a cozy atmosphere. The accommodations are often described as very clean, with well-equipped kitchens that enhance the convenience for those looking to prepare meals during their stay. Guests find the apartments spacious and enjoy the quiet surroundings which offer a peaceful retreat from the bustling city life.
However, there are notable inconsistencies and some negative feedback. Several guests reported cleanliness issues, including dirty floors, windows, and dishes, which detracted from their overall experience. Specific complaints about bathroom conditions, such as missing doors and stained curtains, reveal areas in need of improvement. Despite these drawbacks, when Bens The Highdocks meets the cleanliness standard, guests seem to value the blend of modernity and comfort, highlighting the potential for an enjoyable stay. Nonetheless, attention to detail and thorough cleaning practices could elevate the hotel’s reputation further.
Staff
Bens The Highdocks has earned a reputation for its friendly and responsive staff, with guests frequently praising their interactions as pleasant and attentive. The host team is consistently highlighted for being helpful and caring, ensuring guests feel comforted during their stay. Staff members like Mohammed are recognized for their kindness, empathy, and going above and beyond to listen and assist with any needs. The managerial team and owners are described as very friendly and available, offering quick and effective communication and support.
Instant feedback and assistance appear to be a hallmark, with issues often resolved promptly. The help desk is noted for its efficiency, settling matters within a short span of time. The hotel’s customer service is accessible 24/7, making it easy for guests to reach out and resolve concerns quickly. Bar personnel also earn commendations for their kindness, adding to the welcoming atmosphere.
While the majority of reviews appreciate the responsiveness and good communication, there are mentions of improvement areas. Some guests experienced inconsistencies with communication efficiency, particularly regarding the check-in process and the availability of the landlord during weekends. Certain exchanges were described as friendly but not entirely efficient, demonstrating room for enhancement in specific aspects.
Overall, Bens The Highdocks is situated in a great location, providing access to helpful local staff and a neighborhood that guests enjoy exploring. The hotel’s team, both onsite and remote, strives to deliver a kind and attentive service, making efforts to address guest needs and rectify challenges swiftly.
Parking
Bens The Highdocks offers a variety of parking options that cater to different needs, making it a practical choice for travelers who drive. While there is a possibility of street parking, guests appreciate the convenience and security of the indoor parking garage. This facility is well-located and provides easy parking access. Though some guests encountered issues such as changes in parking fees and the occasional difficulty of obtaining a parking remote, many found the parking arrangements satisfactory and convenient for their stay. Despite discrepancies in advertised prices, the indoor garage is often preferred for its ease of use, albeit at an additional cost. Guests have noted that street parking is available and can be cheaper than the accommodation's offerings, with payment required only during specific hours. This mix of options allows visitors to choose between free, street, or paid garage parking based on their budget and preferences.
3 Star
Bens The Highdocks presents a mixed bag of experiences for guests, offering modern facilities and a cozy, comfortable environment, particularly highlighted by the inviting bed and charming kitchen. The apartment’s location, while not central, boasts peace and quiet, making for a restful stay. Design elements like decoration and cozy spaces add to the appeal. Moreover, the inclusion of a coffee machine and modern shower amenities enhances the quality of the stay.
However, several aspects need attention to improve the guest experience. The absence of doors in the bathroom area raises privacy concerns, while the limited supply of basic kitchen necessities like plates and glasses may inconvenience guests. Comfort issues are evident with the sofa bed, which is less than ideal for adults. Guests have reported heating problems, with temperatures remaining uncomfortably low and inconsistent communication about maintenance.
Despite some minor oversight in cleanliness and necessary equipment, such as a lack of detergent for washing machines and dishwasher, Bens The Highdocks' setting remains pleasant. However, potential visitors should be aware of certain inconveniences, such as an unhelpful host and the inability to enjoy the spacious terrace fully. Addressing these concerns could significantly enhance the overall experience at this otherwise stylish apartment retreat.
No, Bens The Highdocks doesn't have any pool.
No, a spa isn't available at Bens The Highdocks.
No, Bens The Highdocks doesn't allow dogs.
Yes, parking facilities are available at Bens The Highdocks.