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Summary of reviewsHôtel Marso enjoys an excellent location in the heart of Amnéville, providing easy access to a range of attractions including the Amnéville Zoo, aquarium, thermal baths and entertainment venues. Set in a tranquil, green environment, the hotel combines proximity to nature with the convenience of nearby amenities, making it ideal for families, couples and solo travelers. Ample parking and easy access to major highways add to its convenience for those traveling by car.
Breakfast at Hôtel Marso is highly praised for its variety and quality, often described as generous and hearty, despite a few concerns about cost and cleanliness during busy times. Though the hotel does not have an in-house restaurant for dinner, its bar is well-regarded for its cozy atmosphere and good selection of beverages with many guests enjoying it as a place to relax.
The rooms are generally spacious, bright and well-equipped with comfortable beds and modern decor. Guests appreciate the superior insulation and additional amenities like air conditioning and coffee machines, though occasional issues with cleanliness and maintenance are noted.
Cleanliness in general receives mixed reviews with many guests finding the hotel clean and well-maintained, while others report sporadic issues like dust and improperly cleaned areas.
The staff at Hôtel Marso are consistently praised for their friendliness, professionalism and attentiveness with many guests noting the warm hospitality received throughout their stay.
Wi-Fi access is reliable and fast for most guests, though some experience issues with weak signals and poor coverage. Parking facilities are convenient and generally ample, though can occasionally be insufficient for all guests.
For families, Hôtel Marso offers spacious, well-suited accommodations with many positive remarks about the family-friendly environment and close proximity to local attractions. The comfort of the beds also garners high marks from most guests, contributing to a restful stay.
As a three-star hotel, Hôtel Marso meets standard expectations, offering a good price-quality ratio. However, some guests have noted areas for improvement, especially regarding cleanliness and room amenities.
Overall, Hôtel Marso is a solid choice for a stay in Amnéville, offering notable comfort and convenience, enhanced by a friendly and professional staff. Show more
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Categories
Hotel near Golf Courses
This hotel is located within a 5-minute walk of Amnéville Golf Course, providing highly convenient access for golfers. It is situated in the heart of the leisure complex.
Family Friendly Hotel
Due to its hotel type, it may offer amenities suitable for families, although specific family features aren't detailed in the provided data.
Accessible Hotel
This hotel provides accessible accommodation.
3-Star Hotel
Located in the center of Amnéville, a 5-minute walk from Amnéville Zoo, Hôtel Marso offers a bar and a 24-hour reception. It also provides free fiber optic WiFi access and is highly rated by families.
Hotel for Honeymoon
Dog Friendly Hotel
Room Types
Standard Double Room with BalconyEach room includes a flat-screen TV and a private bathroom with a shower, a hairdryer and free toiletries. Tea and coffee making facilities are also provided for your convenience.
Family Suite with TerraceThese spacious suites include a lounge area, a flat-screen TV, an electric kettle and a private bathroom with a bathtub, a hairdryer and free toiletries.
Suite with Terrace (2 adults)These spacious suites include a lounge area, a flat-screen TV, an electric kettle and a private bathroom with a bathtub, a hairdryer and free toiletries.
Standard Twin Room with TerraceEach room includes a flat-screen TV and a private bathroom with a shower, a hairdryer and free toiletries. Tea and coffee making facilities are also provided for your convenience.
Superior Double Room with BalconyThis double room has a balcony, a 43-inch flat-screen cable TV and electric kettle.
Premium Double Room with Forest View with BalconyThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
Hôtel Marso boasts an incredible location within the heart of Amnéville, making it a perfect choice for visitors eager to explore the array of attractions this leisure city has to offer. The hotel's proximity to the Amnéville Zoo is a highlight, allowing for easy access to this popular destination. Additionally, other nearby attractions include the aquarium, thermal baths, mini golf, cinema and concert venues, offering endless entertainment opportunities without the need for long commutes.
Set in a tranquil, green environment, the hotel achieves a harmonious blend of being close to nature while still offering the convenience of nearby amenities. Guests appreciate the calmness of the location, despite its central placement within the bustling activity zone of Amnéville. The hotel's setting allows everything to be done on foot, whether it's visiting the zoo, catching a concert at the Galaxie hall, dining at various nearby restaurants or engaging in other recreational activities.
The ample parking facilities add to the convenience, making it effortless for those traveling by car and there is also easy access to major highways, ideal for travelers making a stopover or continuing their journey towards Belgium or Paris. The well-maintained hotel grounds, spacious rooms and friendly staff contribute to a pleasant stay, ensuring guests feel welcome and comfortable. For families, couples and solo travelers alike, Hôtel Marso’s ideal location and serene ambiance make it a top choice for a memorable and hassle-free visit to Amnéville.
Breakfast
Hôtel Marso receives favorable reviews for its breakfast offerings with guests frequently describing the breakfast as very good, hearty and generous. The buffet is noted for its vast and varied selection, providing many choices that cater to different tastes. High praise is also given to the quality and presentation of the food, which includes fresh products such as pastries, croissants, pains au chocolat and various cheeses and fruits. The breakfast room is generally well-regarded, although some guests mentioned the need for improvement in cleanliness and replenishment during busy times.
While many find the breakfast to be excellent and comprehensive, a few reviews cite concerns regarding its cost with some guests finding it a bit expensive for what is offered. Despite these minor drawbacks, the overall sentiment is that the breakfast at Hôtel Marso is well-prepared, diverse and enjoyable, making it a standout feature of the hotel. The accommodating and friendly staff further enhance the breakfast experience, ensuring that guests start their day on a positive note.
Dinner
Hôtel Marso offers a wonderful bar experience that guests consistently appreciate. Visitors highlight the bar's cozy atmosphere, good cocktails and excellent beverage selection. Many note the bar’s capacity to provide relaxation with some describing it as a great place to unwind after a day of activities. The bar is conveniently located and features pleasant decor, making it an inviting spot for communal drinks. Additionally, the staff at the bar are frequently praised for their friendliness and the overall service quality.
However, it's worth noting that there is no operational restaurant within Hôtel Marso. Several guests express a desire for in-house dining options, particularly for lunch or dinner and feel that the lack of a restaurant detracts slightly from the hotel's overall appeal. Despite this, guests can still find a variety of dining options nearby, including sushi and other local cuisine, though this sometimes requires driving.
Overall, Hôtel Marso excels in offering a delightful bar experience but could benefit from reintroducing an on-site restaurant to enhance guest convenience and dining options.
Rooms
Hôtel Marso receives high praise for its spacious, bright and well-equipped rooms, many of which come with balconies or terraces that offer pleasant outdoor spaces. Guests appreciate the superior insulation, ensuring a quiet and comfortable stay. The decor is generally modern and functional, adding to the appeal of the rooms. Beds are highly rated for their exceptional comfort and the availability of air conditioning and coffee machines adds a touch of convenience and luxury.
However, some reviews indicate room cleanliness could be improved with occasional reports of specific issues such as peeling paint, fingerprints on surfaces and outdated elements. Some rooms were found slightly small or in need of renovation, though these instances appear to be less common. Additionally, a few guests experienced issues with the temperature control and parking space availability.
Overall, the rooms at Hôtel Marso are generally described as inviting, spacious and well-maintained, making it a solid choice for travelers seeking comfort and space during their stay.
Beds
Guests at Hôtel Marso have shared a broad spectrum of feedback regarding the comfort of the beds. Many reviewers appreciate the comfort and quality, often highlighting the bedding as exceptionally good. Phrases like "comfortable bed," "very comfortable bed," and "super comfortable beds" appear frequently, underscoring the positive reception. Some guests described the bedding as "very cozy," and several mentioned getting a good night's sleep thanks to the "excellent bedding" and "comfy beds."
Conversely, other reviews noted less favorable aspects. A recurring issue was the practice of using two single beds pushed together instead of a proper double bed, which some guests found less than ideal. Additionally, a few visitors found the beds too hard or noisy with specific complaints about mattresses being "way too high," "hard," or even having springs sticking out. Terms like "old-fashioned bed," "lower quality bedding," and "mattress in bad condition" were also mentioned, pointing out room for improvement.
Despite these occasional drawbacks, the majority of reviews leaned towards satisfaction with many guests finding the beds to be more than adequate for a restful stay. Generally, the beds at Hôtel Marso seem to provide a high level of comfort for most guests, although experiences can vary.
Cleanliness
Hôtel Marso presents a mixed bag of experiences regarding cleanliness. On the positive side, many guests commend the establishment for its overall cleanliness with numerous reviews highlighting spotless and well-maintained rooms. The hotel is described as being very clean, tidy and comfortable. Rooms are regularly noted for being clean and beautifully decorated, featuring modern styles and providing a pleasant atmosphere. The shared areas of the hotel, including the common areas and the suite, are often praised for their high cleanliness standards. The spaciousness of the rooms also adds to the comfortable experience.
However, some reviews indicate that there are occasional lapses in maintaining the cleanliness standards. Issues such as dust deposits on furniture, dirty mirrors, unclean balcony floors and bathroom cleanliness problems are mentioned. Specific incidents, such as vomit not being cleaned in the toilets and traces of foundation on pillows, have been pointed out by several guests. There are also mentions of insufficient cleaning during guests' stays with vacuuming and other routine tasks seemingly overlooked.
Overall, while Hôtel Marso generally maintains a high standard of cleanliness, it is clear that more consistent attention to detail in cleaning could enhance the guest experience.
Staff
The staff at Hôtel Marso consistently receives high praise for their friendliness, professionalism and warm hospitality. Guests frequently note that the hotel team is welcoming, attentive and always available to assist. Reception staff, in particular, are highlighted for their warm and approachable demeanor, making check-in and other interactions seamless and pleasant.
Moreover, the hotel's personnel are commended for their service-minded attitude and exceptional helpfulness. Many guests mention the extra efforts taken by the staff to ensure a comfortable and enjoyable stay, including attentive and personalized service. Positive comments also extend to the housekeeping team, who are appreciated for their friendliness and efficiency.
Despite a few mentions of unorganized or less welcoming interactions, the overwhelming sentiment is that the staff at Hôtel Marso enhances the overall guest experience through their genuine care and professional service. The combination of friendliness, professionalism and attentiveness makes guests feel thoroughly welcomed and well-tended to during their stay.
Wi-Fi
Hôtel Marso offers Wi-Fi services throughout the rooms, which has earned a mixed reception from its guests. On the positive side, many guests appreciated the free, reliable and fast Wi-Fi that operates without interruptions, deeming it stable and operational. Some reviews specifically highlighted the internet's excellent performance and its ability to remain stable even during activities like going to the bathroom. However, not all experiences were as positive. Some guests found the Wi-Fi to be less than satisfactory with issues like weak signals, poor coverage and slow speeds. There were also instances where the Wi-Fi did not work at all or was out of service. While several guests had no complaints and found the internet connection acceptable, others felt that the Wi-Fi speed could still be improved for an optimal experience.
Parking
Guest reviews of Hôtel Marso reveal mixed sentiments about the parking facilities. On the positive side, many found the parking conveniently located right outside the hotel, making it easy to access. Free parking is often mentioned as a significant advantage with plenty of parking spaces available overall. The designated parking areas are noted to be ample, accessible and safe. Guests appreciated the various parking options provided, highlighting that parking supplied was included in their stay.
However, several reviews point out some challenges associated with parking at the hotel. A recurring issue is the limited number of parking spaces, which often proves insufficient for all guests. Some guests ended up parking in a muddy lot across the street due to the small, unpaved and sometimes poorly lit parking areas on the hotel grounds. Additionally, the lack of private monitored parking and the absence of a closed parking enclosure were noted as drawbacks. Despite these issues, those who managed to find a spot appreciated the free and easy-to-park experience. Overall, while the parking situation has its limitations, many guests still found it satisfactory and convenient.
Family
Hôtel Marso provides a welcoming atmosphere for families looking to enjoy a comfortable stay. The hotel features spacious family rooms and suites, many of which come equipped with terraces, making them ideal for children. These large, bright rooms are well-suited for family stays and provide ample space for children to play and relax. Guests have noted that the hotel is perfect for weekend getaways with little ones, offering a calm and pleasant environment.
Families have found the accommodations to be clean and comfortable with a warm welcome from the staff contributing to an enjoyable experience. While some reviews mentioned that there might not be enough space for children in every type of room, the overall feedback highlights that the family rooms and suites are generous in size and well maintained.
The hotel offers convenient access to family weekend activities, making it a great choice for those looking to explore and engage in local attractions. Whether for a brief stopover or an extended stay, Hôtel Marso comes highly recommended for families seeking a cozy and pleasant accommodation option.
3 Star
Hôtel Marso is generally perceived as aligned with standard expectations for a three-star hotel, offering a good price-quality ratio and rooms of acceptable quality. Many guests found it to be satisfactory for a short stay, commenting that it meets basic expectations. However, there are numerous remarks pointing to areas needing improvement. Several reviews highlighted cleanliness issues with some guests noting that the bedding did not meet their expectations. The amenities also seemed lacking for a three-star establishment with complaints of missing toiletries and towel dryers and some conveniences overlooked by the reception. The state of the bathrooms and the overall condition of the rooms have also raised concerns with descriptions of dilapidation and discomfort. Parking availability and overall upkeep were additional points of criticism from several reviewers. While it garners a generally positive outlook from many, there are consistent themes of areas where it falls short of typical three-star standards.
Dog Friendly
Hôtel Marso is a dog-friendly establishment that is particularly recommended for travelers with pets. Dogs are welcomed by a friendly staff and they are allowed in the rooms, making it a convenient choice for pet owners. The hotel also provides ample facilities for walking dogs and some rooms feature a large terrace suitable for pets. Guests have noted that the hotel is perfect for those traveling with multiple dogs. The overall experience for dog owners has been positive with guests appreciating the ability to bring their pets along.
No, Hôtel Marso doesn't have any pool.
No, a spa isn't available at Hôtel Marso.
Yes, Hôtel Marso welcomes dogs.
No, parking facilities aren't available at Hôtel Marso.