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Summary of reviewsThe New Park Hotel in the heart of Amman offers a remarkable stay with several standout features. Its prime location on King Hussein Street allows easy access to Amman's main attractions, including historic sites such as the Citadel and the Roman Theater, as well as vibrant markets and shopping areas. This central positioning is ideal for both short-term visitors and those planning extended stays, presenting a convenient base to explore the city's rich cultural heritage.
The hotel's breakfast receives mixed reviews, but many guests praise it for being delicious and varied with well-prepared Turkish coffee and a good value at low prices. However, some guests found the breakfast options limited and inconsistent in quality.
Rooms at New Park Hotel are noted for their simplicity and functionality, often equipped with modern amenities such as air conditioning and fridges. While many appreciate the spaciousness and cleanliness of the rooms, some have pointed out issues related to infrastructure, including outdated bathroom facilities and occasional cleanliness lapses. Despite these concerns, the overall charm and convenience of the location are emphasized.
Cleanliness reviews are varied; while some guests find the hotel clean and cozy with well-maintained sheets and towels, others report issues particularly in the bathrooms and common areas. This suggests a need for better maintenance and consistent cleaning standards.
The staff at New Park Hotel receives consistent acclaim for their friendliness, helpfulness and professional demeanor. Guests frequently highlight the hospitable and family-like atmosphere created by the attentive staff, making them feel welcomed and well cared for.
Wi-Fi service at the hotel is generally appreciated for its stable and good-speed connection, though it can be unreliable in certain areas. The hotel is also praised for providing a family-friendly environment with accommodating staff and cozy rooms suitable for families, including those with children and seniors.
The beds are largely regarded as super comfortable and spacious, positively impacting guests' overall experience, though there are occasional complaints about worn-out mattresses.
For business travelers and small groups, New Park Hotel offers excellent value for money with its affordability, welcoming ambiance and accommodating service. The staff's dedication to enhancing the guest experience, even assisting with local tips and taxi arrangements, is frequently noted.
In summary, New Park Hotel provides a well-rounded and enjoyable stay with its prime location, affable staff and comfortable accommodations, though there is room for improvement in certain areas such as cleanliness and breakfast variety. Show more
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Hotel with Free Wi-Fi
New Park Hotel offers complimentary Wi-Fi, allowing guests to stay connected. It provides standard amenities and services suitable for a comfortable stay.
Cheap Hotel
Located on King Hussein Street in downtown Amman, this hotel offers affordable accommodation in a central area. It provides easy access to the city's main attractions and amenities.
Family Friendly Hotel
Business Hotel
Room Types
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower and a bath. The air-conditioned twin room offers a flat-screen TV with satellite channels, a private entrance, a minibar, a dining area as well as mountain views. The unit has 2 beds.
Triple RoomProviding free toiletries, this triple room includes a private bathroom with a walk-in shower and a bath. The air-conditioned triple room provides a flat-screen TV with satellite channels, a private entrance, a minibar, a seating area as well as mountain views.
Quadruple RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a bath. The air-conditioned quadruple room features a flat-screen TV with satellite channels, a private entrance, a minibar, a seating area as well as mountain views. The unit has 4 beds.
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a bath. The air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, a minibar, a dining area as well as mountain views. The unit has 1 bed.
King Room with BalconyThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with mountain views. The unit has 1 bed.
4-Bed Male Dormitory Room Offering free toiletries, this dormitory room includes a private bathroom with a walk-in shower and a bath. The air-conditioned dormitory room offers a flat-screen TV with satellite channels, a private entrance, a minibar, a seating area as well as mountain views. The unit offers 4 beds.
Guest Reviews
7.5
Good
Location
Located in the heart of Amman, the New Park Hotel boasts an exceptional setting that places guests within walking distance of the city's main attractions. Positioned near the center of Amman, it offers convenient access to historic sites such as the Citadel and the Roman Theater, as well as vibrant markets and bustling shopping boulevards. The hotel's central location on King Hussein Street ensures that visitors are just minutes away from traditional bakeries, diverse restaurants and essential facilities.
Guests frequently highlight the hotel's proximity to downtown Amman, making it an excellent choice for those looking to explore the city's rich history and culture without the need for lengthy commutes. The neighborhood is described as quiet yet close to everything one might need, from museums and ruins to commercial hubs. The strategic placement not only enhances the overall visitor experience but also offers easy navigation for tourist activities.
Moreover, the location of the hotel is praised for its suitability for both short-term and extended stays, providing a practical base for a first visit to Jordan or an extended period of discovery in Amman. The convenience of being able to walk everywhere, alongside friendly and accommodating service from the staff, makes the New Park Hotel a standout choice for travelers seeking to immerse themselves in the vibrancy and heritage of Amman.
Breakfast
The breakfast experience at New Park Hotel presents a mix of contrasting reviews. Many guests found the breakfast to be delightful, describing it as excellent, tasty and delicious. The availability of a well-prepared Turkish coffee adds a touch of authenticity that many appreciated. For those mindful of cost, the breakfast is noted to be good value with some reviews highlighting the low pricing of 5 JOD for two people.
The breakfast buffet often receives praise for its appropriateness in both quality and quantity and several guests enjoyed a variety of Continental and Arabic dishes. Some reviews went as far as to describe it as wonderful and plentiful, catering well to guests who are not particularly fussy.
However, there are a number of dissenting opinions. Some guests felt that the breakfast was minimal, basic and repetitive. Comments about insufficient and poor quality options, such as reheated boiled eggs and bad cheese, suggest that there can be significant inconsistencies in the experience. Complaints about the breakfast being weak, mediocre or not satisfactory indicate room for improvement, especially when guests noted dirty environments and stale items.
Overall, while many guests enjoyed a pleasant breakfast at New Park Hotel, the experience can vary with some finding it falling short of expectations.
Rooms
Nestled in the charming town center, New Park Hotel offers simple but pleasant rooms, many equipped with modern necessities such as air conditioning and fridges. Guests appreciated the spaciousness of the rooms with some even boasting a small balcony with views of the main street or the Amman Citadel. The beds were generally comfortable, ensuring a good night's sleep and the rooms were often described as clean and functional.
However, some aspects of the hotel reveal its age; the infrastructure of the rooms shows signs of deterioration with outdated bathroom facilities and occasional issues like broken shower doors or poor drainage. Specific concerns included mold on the walls, a lack of cleanliness on arrival and unpleasant smells in some rooms. Despite these drawbacks, the hotel’s character and its proximity to the town center were highlighted as significant positives.
The decor of the rooms may appear antiquated to some, but this seemed to add a unique charm for certain visitors. While the hotel offers good value for the price, it would benefit from a much-needed renovation to address the wear and tear and to enhance guest comfort.
Overall, New Park Hotel delivers a mixed experience – combining spacious, well-equipped rooms and excellent location – but marred by its need for maintenance and cleanliness improvements.
Beds
New Park Hotel offers a variety of experiences when it comes to their beds with a notable emphasis on comfort. Many guests found the beds to be super comfortable, spacious and clean, often praising the quality of the bedding. Several reviews highlighted the beds as very large and cozy, contributing positively to their stay. However, some feedback indicates inconsistencies with occasional mentions of mattresses feeling worn out and certain beds being considered uncomfortable or even damaged. Despite these few concerns, the general sentiment leans towards guests finding the beds to be clean, tidy and comfort-oriented.
Cleanliness
New Park Hotel's cleanliness garnered mixed reviews from guests. Many appreciated the hotel's overall tidiness, describing it as clean, cozy and well-organized. Guests often complimented the clean sheets and towels and some mentioned that their rooms were spacious and comfortable with air conditioning and large beds.
However, the hotel's bathrooms received frequent criticism. Several guests noted dirty bathrooms, cracked fixtures, unpleasant smells and even bugs. These issues extended to the shower areas with reports of hair and stained shower curtains. Many felt that the bathrooms urgently needed renovation.
Common areas like balconies and carpets also faced cleanliness issues. Guests observed long hairs on the floors, dirty carpets and a generally outdated look requiring maintenance. Some expressed concerns over the cleanliness of rooms, highlighting inconsistent cleaning standards.
Despite these criticisms, a handful of guests were pleasantly surprised by better-than-expected cleanliness in certain cases. The friendly and welcoming reception team also received positive mentions, adding a touch of hospitality to the experience at New Park Hotel.
In conclusion, while some guests found their rooms clean and comfortable, others experienced significant cleanliness issues, particularly in the bathrooms and common areas, suggesting a need for consistent upkeep and renovation.
Staff
The reviews for New Park Hotel consistently highlight the exceptional qualities of its staff. Guests frequently praised the staff members for being wonderful, kind and hospitable, emphasizing their friendliness and helpfulness. The employees are described as attentive, cooperative and always willing to assist, contributing to a welcoming atmosphere that feels like being part of a family. The reception staff, in particular, received notable mentions for their friendliness and professionalism.
Hospitality is a recurring theme with guests appreciating the respectful and cheerful demeanor of the staff. The interactions are often described as exemplary with many guests complimenting the staff's ability to provide inside tips about the city and local attractions. Specific staff members, such as Muaiad and Mr. Ayman, were singled out for their exceptional assistance and pleasant interactions.
Guests repeatedly noted the staff's ability to maintain a high level of care and service, from the moment of arrival through daily interactions. The positive and accommodating nature of the personnel stands out, making the staff a significant highlight of staying at New Park Hotel. The consistent praise across various reviews underscores their dedication to providing an exceptional guest experience.
Wi-Fi
New Park Hotel provides complimentary Wi-Fi throughout its facilities, though guest experiences with the connection appear mixed. Some guests appreciated stable and good-speed internet in their rooms, highlighting a generally positive aspect of the service. However, others encountered issues, such as slow speeds and connectivity problems with some even unable to connect at all, including in the hallways and certain areas of the hotel. While efforts were made to resolve these problems, success was not always guaranteed. Overall, while the Wi-Fi service has its strengths, it may not be entirely reliable in all parts of the hotel.
Family
New Park Hotel is an excellent choice for families, offering typical Jordanian hospitality in the heart of Amman. The staff is known for their wonderful and family-like treatment, making guests feel right at home. The hotel's central location allows for easy access to the city center without the need for a car or taxi. While it's also suitable for singles, the hotel shines in its ability to accommodate families, including those traveling with seniors and infants. Additionally, the hotel staff goes the extra mile to engage children, like providing balloons. Rooms are cozy and well-equipped with all necessary amenities, making it a comfortable stay for everyone.
Business
New Park Hotel is an excellent choice for business travelers and small groups. The hotel boasts a charming and clean old-world ambiance, making guests feel comfortable and undisturbed throughout their stay. Many guests have referred to it as a second home, emphasizing the warm and welcoming atmosphere provided by the staff.
The hotel stands out for its value for money, offering affordable rates given its advantageous location. Guests consistently mention the friendly, helpful and polite personnel, who go above and beyond to enhance the guest experience. From allowing luggage storage and use of shared spaces after checkout to providing valuable local tips and even assisting with taxi orders, the staff's hospitality is frequently praised.
Overall, New Park Hotel delivers good value for money with a combination of excellent service, comfort and affordability, making it a highly recommended choice for those visiting for business or leisure.
No, New Park Hotel doesn't have any pool.
No, a spa isn't available at New Park Hotel.
No, New Park Hotel doesn't allow dogs.
No, parking facilities aren't available at New Park Hotel.