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Summary of reviewsHacienda Panoaya is a highly appealing destination, noted for its exceptional location that offers breathtaking views of the Iztaccihuatl and Popocatépetl volcanoes. The hacienda is praised for its strategic proximity to attractions like the Popocatepetl National Park and the convenience it offers for eco-tourism and mountain excursions, making it ideal for nature lovers and families seeking a peaceful escape.
The breakfasts at Hacienda Panoaya are generally well-received, particularly the buffet which is lauded for its rich variety and quality, with fresh ingredients from the hotel's own garden. Although breakfast does not come standard with the room rate and begins service at a later time, it is often seen as worth the upgrade. Dinner options might seem constrained as the restaurant closes early, but standout dishes like the "Chiles en Nogada" receive special mentions.
Accommodations are recognized for their stunning views and cleanliness, with the rooms being spacious and featuring charming elements such as fireplaces. While some guests suggest improvements for the beds, the overall experience is enhanced by the friendly and efficient service provided by the staff. Cleanliness throughout the property is consistently highlighted, contributing to a rejuvenating setting complemented by beautifully maintained gardens.
The staff at Hacienda Panoaya are celebrated for their warm and attentive service across the property, although a few isolated reviews note variance in individual interactions. Families, in particular, find the hacienda a welcoming place due to the range of activities available for children and the inclusive facilities that allow for a fully-engaging family experience.
The pool receives mixed reviews, with some guests enjoying the heated water while others find it too cold, and there's occasional feedback about needing better maintenance. Despite this, it remains a significant feature, especially appreciated when conditions are favorable.
Overall, Hacienda Panoaya is recommended as a memorable destination, perfectly balancing relaxation and adventure, especially for those wishing to explore the natural beauty of the region in a family-friendly environment. Show more
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Categories
Hotel for Honeymoon
The Hacienda setting provides a historical and romantic ambiance. The hotel offers a unique experience, ideal for couples interested in culture and history.
Family Friendly Hotel
This hacienda offers a family-friendly environment with activities suitable for children and adults.
Hotel with Swimming Pool
Hacienda Panoaya provides a historical setting combined with recreational facilities, including a pool, making it suitable for families and history enthusiasts. The hacienda offers a blend of cultural experience and relaxation.
Heated Pool Outdoor Pool
4-Star Hotel
Hacienda Panoaya offers a unique experience with its historical setting and comfortable accommodations. The hotel is known for providing a memorable and high-quality stay.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel with Spa
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Twin Room with Pool ViewThis room with two double beds has a fireplace and private entrance.
Standard SuiteThis suite features a balcony, cable TV.
Queen Room with Pool ViewThis double room has a fireplace.
Guest Reviews
8.9
Excellent
Location
Hacienda Panoaya boasts an exceptional location, presenting guests with stunning panoramic views of the Iztaccihuatl and Popocatépetl volcanoes. Its picturesque setting is not only beautiful but also strategically positioned near local highlights, including the Popocatepetl National Park and is conveniently accessible from Mexico City. The hotel offers easy access to mountain excursions and eco-tourism activities, making it a perfect choice for nature enthusiasts and families seeking leisurely getaways. Guests are particularly captivated by the hotel's gardens and green areas, which serve as a serene backdrop for relaxation and exploration. The facility prides itself on excellent cleanliness and attentive staff, contributing to a rejuvenating stay for visitors. With its spectacular vistas and ample activities tailored for all ages, Hacienda Panoaya emerges as a memorable destination to appreciate the natural beauty and tranquil ambiance of the region.
Breakfast
At Hacienda Panoaya, breakfast is a focal point for many guests who have varied experiences. The buffet breakfast is consistently praised for its excellence and variety, described as delicious and rich, with fresh ingredients sourced from the property's own garden. While it is not included with the standard room rate, many guests find the upgrade to the buffet to be a worthwhile investment due to the high quality and diverse offerings available for both adults and children.
For those opting for the breakfast included in the room cost, opinions are mixed. Some describe it as rich and delicious, yet on the whole, it is considered basic and sometimes lacking in options. The continental breakfast, however, receives positive mentions for its completeness and good flavor.
A note of caution is the breakfast service's timing, starting only at 9 AM, which some guests find inconvenient. Overall, the cost-benefit ratio for breakfast at Hacienda Panoaya is favorable, making it a recommended choice for a weekend getaway.
Dinner
Visitors to Hacienda Panoaya may find dinner options limited, as the on-site restaurant closes early and does not offer food service after 6 PM. This may prompt guests to explore dining options outside the hotel. Despite this limitation, a highlight of the restaurant experience is the highly praised "Chiles en Nogada," which some guests consider exceptional. However, it's worth noting that the location of the restaurant next to the zoo may occasionally result in unpleasant odors. Planning ahead for evening meals can enhance the stay at this otherwise charming destination.
Rooms
Hacienda Panoaya offers rooms with stunning views, making for a picturesque stay surrounded by the beauty of the estate. Guests frequently commend the spacious and well-maintained rooms, noting that they are both clean and comfortable, ideal for family trips. A unique feature is the fireplace provided in some rooms, adding a cozy touch to the experience. Despite these positives, some guests experienced discomfort with the beds and expressed that they could be improved for a better night's rest. The rooms, though simple and at times described as dated, are generally spacious, offering ample room for relaxation. The service at the hacienda is praised for being welcoming and efficient, enhancing the overall stay. However, it is worth noting that certain activities may incur additional costs, and soundproofing could be improved to ensure a quieter environment.
Beds
Hacienda Panoaya has received mixed feedback regarding its beds from guests. While some have praised the beds for being very comfortable and featuring high-quality bed settings, others have found them to be less satisfactory. Several guests mentioned that the mattresses were hard, leading to discomfort and even back pain upon waking. The pillows also had mixed reviews, with some guests finding them too firm for their preference. Overall, while certain guests enjoyed a comfortable sleep experience, others felt there was room for improvement in the bedding quality.
Cleanliness
Hacienda Panoaya stands out for its commendable attention to cleanliness and maintenance, offering guests an atmosphere of pure relaxation amidst beautiful views. The hotel's immaculate facilities are consistently praised for being in perfect condition, highlighting the commitment to maintaining a pristine environment. Guests appreciate the comfortable and clean rooms where everything functions smoothly, making it a preferred escape from city routines. The gardens are thoughtfully cared for, adding to the overall allure of the place. Although some minor amenities were not provided, such as glass cups and disposable sandals, the quality of service and the impeccable cleanliness throughout the establishment more than compensate, ensuring a pleasant stay.
Staff
Hacienda Panoaya receives high praise for its friendly and helpful staff, which consistently garners positive remarks from guests. The warmth and kindness of the personnel are frequently highlighted, with many visitors noting the extraordinary attention they receive across various areas of the hotel. The restaurant staff, in particular, is mentioned as being friendly, contributing to an overall pleasant dining experience. Guests have noted that the hospitality extends throughout the entire establishment, from the attentive service in the park to the well-maintained facilities. However, a few isolated reviews mention unwelcoming behavior from certain staff members, suggesting that experiences may vary depending on individual interactions. Overall, the hotel staff's commendable friendliness and efforts to assist guests play a significant role in enhancing visitors' stays at Hacienda Panoaya.
Pool
Hacienda Panoaya offers a range of experiences for visitors seeking both relaxation and entertainment, particularly for families with children. The hotel features a pool that receives mixed reviews, primarily for its temperature. While some guests found the covered and heated pool to be a delightful and warm retreat, others noted the water was consistently cold, even on sunny days. Those who enjoyed the warmth appreciated the comfort it provided, especially for the little ones. Additionally, the pool is praised for its good size, making it an inviting spot for guests. However, there were remarks on the presence of insects in the water, suggesting the need for more frequent cleaning. Guests may also need to plan their pool visits carefully, as the facility is unavailable on Tuesdays due to routine cleaning. While the pool has its challenges, it remains an integral part of the Hacienda Panoaya experience, offering potential for enjoyment when conditions align.
Family
Hacienda Panoaya is an excellent destination for families seeking a weekend of fun and relaxation. Nestled with a magnificent view of the Iztacihuatl volcano, this spot is praised for its exceptional facilities and activities designed for children. Families can bond and relax in a picturesque setting, complete with gardens and a variety of exotic animals to interact with. The accommodations are described as super clean and comfortable, with a friendly staff ready to assist. There are numerous activities available in the park, catering to all ages, ensuring that both kids and adults can have a fulfilling experience. Guests highlight the opportunity for kids to repeatedly enjoy the activities, making it an ideal choice for family bonding and leisure in a 100% family-friendly atmosphere.
Yes, Hacienda Panoaya has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Hacienda Panoaya.
No, Hacienda Panoaya doesn't allow dogs.
Yes, parking facilities are available at Hacienda Panoaya.