Ambon-3.62239700,
128.28570200,
Jl. Raya Natsepa No.36 Suli Salahutu, Maluku Tengah(Show on Map)
8.1
Very Good
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Summary of reviewsThe Natsepa Resort and Conference Center is highly lauded for its serene and picturesque location, offering guests a tranquil retreat with breathtaking views of the sea and the surrounding lush gardens. The resort's setting, slightly removed from the city center but close to the renowned Natsepa Beach, provides a perfect escape for travelers looking for relaxation and peace.
Guests consistently praise the breakfast experience at the resort, noting the extensive and varied selection, particularly of Indonesian dishes. The buffet is well-received for its variety and presentation, with a pleasant and comfortable atmosphere enhanced by the attentive staff. The breakfast sets a positive tone for the day, catering well to those who enjoy a mix of Asian and continental choices.
Dining at the resort offers a diverse menu that caters to both local and international tastes, all while guests enjoy stunning sea views. The presence of live music during dinner adds to the ambiance, making dining a highlight of the guest experience. Although there are areas for improvement in service and consistency, the food quality receives positive feedback.
The rooms are praised for their spaciousness and stunning views, often overlooking the sea or gardens. While some guests suggest that room interiors could use an update, the overall comfort and cleanliness, supported by a helpful and friendly staff, ensure a memorable stay. The resort's expansive rooms combined with beautiful surroundings make it a desirable choice for peace-seeking travelers.
The resort's staff receives commendation for their exceptional service, marked by friendliness and a genuine effort to meet guests' needs. This dedication to service significantly enhances the overall guest experience, creating a warm and welcoming atmosphere that leaves lasting, positive impressions.
The swimming pool is noted as a standout feature, being large, well-maintained, and offering a serene setting with garden views. Though there are minor concerns about the water quality, the pool is widely regarded as one of the resort's significant attractions, enhancing the tranquil stay experience.
Finally, the Natsepa Resort provides easy access to a nearby beach, which, although small and rocky, offers a private and picturesque setting. While not ideal for swimming, its proximity is a clear advantage for enjoying leisurely strolls and scenic views. Overall, with strong positive reviews and a few areas noted for improvement, The Natsepa Resort and Conference Center stands as a sought-after escape blending natural beauty with comfortable accommodations. Show more
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Categories
Resort with Parking
This resort offers parking facilities along with conference facilities. It is a well-equipped resort, making it a convenient option for travelers with vehicles.
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Room Types
Deluxe Double or Twin RoomFeaturing a private balcony with sea views, this air-conditioned room comes with a flat-screen TV, personal safe and a refrigerated minibar. Guests can relax in the seating area. En suite bathroom provides shower facilities and free toiletries.
Deluxe Lagoon Double or Twin RoomFeaturing a private terrace with direct access to the pool, this air-conditioned room comes with a flat-screen TV, personal safe and a refrigerated minibar. Guests can relax in the seating area. En suite bathroom provides shower facilities and free toiletries.
Junior SuiteFitted with wooden flooring, this air-conditioned suite is more spacious. It has two private balconies and a separate seating area with sofas. En suite bathroom provides shower facilities and free toiletries.
Honeymoon SuiteFeaturing romantically decorated interiors, this air-conditioned suite features wooden flooring and a private balcony with stunning views of the greenery. Amenities include a safe, flat-screen TV and a refrigerated minibar. En suite bathroom provides bath and shower facilities as well as free toiletries.
Presidential SuiteFeaturing a hot tub and a private balcony overlooking the garden, this suite is the most spacious and suitable for up to 4 guests. It has two bedrooms, each with a flat-screen TV and an en suite bathroom with a shower. A separate seating area with sofas is available.
Junior Suite with Pool ViewThis suite offers a pool with a view. The spacious suite provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath.
Guest Reviews
8.1
Very Good
Location
The Natsepa Resort and Conference Center is celebrated for its outstanding and serene location. Nestled beautifully by the sea, this resort offers guests tranquil surroundings that are a welcome escape from the hustle and bustle of Ambon city. The resort's location provides breathtaking views over the bay and city, allowing visitors to bask in stunning vistas from their spacious rooms and balconies. Although it is slightly isolated and a bit of a distance from the city center, it is conveniently close to the renowned Natsepa Beach. With a peaceful atmosphere, the resort provides a perfect retreat for those seeking relaxation. Guests consistently praise the excellent facilities, including a large pool, and appreciate the harmonious setting that blends sea views with lush gardens. Overall, the resort offers a gorgeous locale with the added bonus of quietude, making it an idyllic destination for travelers.
Breakfast
The Natsepa Resort and Conference Center offers a breakfast experience that consistently receives praise for its extensive and varied options. Guests appreciate the diverse selection, with a particular emphasis on Indonesian dishes that cater to local tastes. Many highlight the wide array of choices available, including hot options like rice, noodles, and chicken, which are expertly prepared. Despite some comments noting the lack of Western offerings and occasional shortages, the breakfast buffet is generally described as a well-arranged feast with running service, ensuring guests find something to satisfy their morning cravings.
The atmosphere during breakfast is often commended for being pleasant and comfortable, adding to the overall dining experience. While there are remarks about the European breakfast selection being meager and occasional issues with food temperature, the positive feedback about the buffet's variety and presentation is overwhelming. Importantly, the kind staff contribute significantly to the quality of the breakfast experience, showing attentiveness to guests' needs, even when the venue seems busy.
Occasionally, guests mention breakfast boxes provided for early departures, allowing those on tight schedules to enjoy the culinary offerings. Overall, the breakfast at The Natsepa Resort is perceived as a comprehensive start to the day, particularly for those who favor Asian cuisine mixed with some continental choices.
Dinner
The Natsepa Resort and Conference Center offers a diverse dining experience in an open-air setting with a stunning sea view, which has been highlighted by many guests. The restaurant features a varied menu, catering to both local and international tastes, with many guests praising the delicious local dishes as well as options suitable for Western palates. The presence of live music during dinner adds a pleasant touch to the dining ambiance.
However, consistency and service seem to be areas for improvement, as some guests have noted long waits and occasional issues with menu availability. While restaurant management and the head chef are recognized as friendly, it's clear that communication and service speed could enhance the overall dining experience. Despite these challenges, the food quality receives positive feedback, and the dining experience is often viewed as a highlight of the resort. Moreover, those staying at the Natsepa are encouraged not to miss the nearby Netsepa Rujak booths for an additional delightful taste of local flavors.
Rooms
Located in a stunning setting, The Natsepa Resort and Conference Center is frequently praised for its spacious accommodations and breathtaking views. Many guests are delighted with the large rooms featuring balconies that offer picturesque vistas, often overlooking the sea or lush gardens. The rooms are generally described as clean and comfortable, with ample space for families and travelers looking to unwind in a serene environment.
However, some reviews suggest that while the basic room structure impresses, the interiors might benefit from a slight update, as a few guests noticed worn-out furniture and a musty odor in certain areas. Despite these minor setbacks, the overall feedback highlights the helpful and friendly staff who enhance the guest experience, ensuring stays are enjoyable and memorable.
The combination of the resort’s expansive rooms and its beautiful surroundings makes it a desirable choice for those seeking a peaceful retreat, even if a touch more maintenance could elevate the stay experience further.
Beds
Visitors to The Natsepa Resort and Conference Center generally find the beds to be comfortable and spacious, with many highlighting the large and soft beds as a positive aspect of their stay. The beds are often described as being very good and accompanied by comfortable mattresses and pillows, which contribute to a pleasant sleeping experience. However, there are mentions of some issues with outdated mattresses and instances where beds were too hard or noisy, indicating inconsistency in bed quality. Additionally, there were occasional remarks about cleanliness, such as holes in bedsheets and cases where the bed conditions detracted from overall comfort. Despite these occasional drawbacks, guests often appreciate the comfort provided by the bedding in a nice and clean setting.
Cleanliness
The Natsepa Resort and Conference Center receives mixed reviews regarding cleanliness. On the positive side, it offers a tranquil and aesthetically pleasing environment with clean and inviting swimming pools, as well as rooms that some guests found comfortable, tidy, and hygienic. The staff are frequently praised for their friendliness and helpfulness, contributing positively to the guest experience.
However, there are notable concerns about maintenance and cleanliness throughout the hotel. Several guests reported issues with dirt marks on bedsheets, stained grout in bathrooms, and rusty showers. Some furnishings appeared worn and in need of repair, and the condition of the building, including peeling plaster and outdated facilities, highlighted the need for better upkeep. Additionally, there were complaints about dirty towels, unsatisfactory room cleanliness, and a neglected hotel restaurant. Despite these issues, some accommodations, like the presidential suite, were reported as spacious and pleasant, showcasing the potential of the property with better maintenance.
Staff
The Natsepa Resort and Conference Center is frequently praised for its exceptional service offered by an incredibly friendly and helpful staff. Guests consistently report that the team goes out of their way to ensure visitors have a comfortable and enjoyable experience. This dedication is evident across all levels, from the cleaning staff maintaining the grounds to the receptionists and restaurant waitstaff providing attentive service. The reception staff are particularly noted for their professionalism, while the mature female waitstaff in the restaurant receive commendations for their excellent service orientation.
Despite language barriers occasionally posing a challenge, the staff's genuine kindness and effort to assist each guest shine through. Such personable interactions leave lasting impressions, with some guests enjoying the added personal touch of staff who remember them and check in on their needs, such as breakfast reminders. Moreover, the hospitality team is recognized for making concerted efforts to accommodate guests’ needs, though room service occasionally falls short due to training issues.
Overall, the remarkable friendliness of the Natsepa Resort staff contributes significantly to its reputation as a top choice for Western-style accommodations in the region, promising visitors a warm and welcoming stay.
Pool
The Natsepa Resort and Conference Center is home to an impressive swimming pool that consistently receives high praise from guests. The pool is noted for its size, offering ample space for relaxation and enjoyment, complemented by a serene and spacious setting with beautiful garden views. Towel service and numerous loungers enhance the guest experience, providing comfort and convenience. The pool’s cleanliness and well-maintained condition are frequently commended, making it a highlight of the resort. Guests appreciate the relatively warm temperature of the water, adding to the overall appeal. Although there are occasional remarks about water quality and cleanliness, the pool is generally described as being stunning and superb, regarded by some as the best in Ambon. Overall, the swimming pool at The Natsepa Resort is a significant attraction, contributing positively to a tranquil and enjoyable stay.
Beach
The Natsepa Resort and Conference Center offers guests direct access to a picturesque beach setting, though opinions about its quality vary. Many appreciate the convenience of being right by the beach, which offers easy access for leisurely strolls or simply enjoying the view over Natsepa beach. The overall experience is accentuated by a charming garden and a nice pool situated near the waterfront, providing a refreshing alternative.
However, potential visitors should be aware that the beach itself is relatively small, rocky, and primarily composed of pebbles, with some reviews noting that it is poorly maintained and not suitable for swimming. Despite its limitations, the private nature of the beach and the accessibility of nearby snorkeling areas are highlighted as positives. While the proximity to the beach is a clear advantage, visitors may need to manage expectations regarding cleanliness and swimming opportunities.
Yes, The Natsepa Resort and Conference Center has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Natsepa Resort and Conference Center.
No, The Natsepa Resort and Conference Center doesn't allow dogs.
Yes, parking facilities are available at The Natsepa Resort and Conference Center.
Yes, The Natsepa Resort and Conference Center has a gym.