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Summary of reviewsGran Hotel Napoleón is highly regarded for its prime location in the heart of Ambato, offering visitors convenient access to the city's historic center, main square, and diverse cultural attractions. Guests consistently praise the hotel's central positioning, which facilitates seamless access to sightseeing, dining options, and enriching cultural experiences, complemented by clean facilities that enhance the stay.
Breakfast at the hotel receives positive remarks for its delicious offerings and attentive staff service, creating a peaceful dining environment. While some guests suggest improvements in menu variety and service timing, the overall breakfast experience is generally satisfying.
The hotel's rooms are characterized by comfortable bedding and spacious accommodations. Guests appreciate the overall cleanliness and warmth of the rooms, despite some concerns regarding cramped bathrooms, occasional cleanliness issues, and noise due to thin walls. The hotel maintains a decent level of comfort with areas needing attention to consistently meet guest expectations.
Cleanliness reviews are mixed, yet many guests acknowledge the property's cleanliness and the prompt dissipation of any initial strange smell. The atmosphere includes narratives of local culture shared by a staff member, adding a memorable touch to the stay, though outdated facilities and sporadic inadequate cleaning are noted.
The staff at Gran Hotel Napoleón are celebrated for their outstanding service and welcoming nature, providing guests with a home-like feel. They frequently receive praise for their friendliness and professionalism, particularly in the reception and cafeteria, though occasional communication delays and maintenance issues are reported. Despite such issues, the hotel's hospitality remains a highlight.
While parking arrangements present challenges due to off-site location and ongoing construction, guests find the staff's friendliness a positive aspect, overshadowing minor inconveniences. Overall, aside from parking, Gran Hotel Napoleón offers a pleasant stay enhanced by its exceptional service, strategic location, and cultural charm.
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