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Summary of reviewsHome2 Suites by Hilton Amarillo West Medical Center consistently wins high praise from its guests for a variety of reasons. Located just off I-40, the hotel’s prime location makes it easily accessible and convenient for guests. It is surrounded by many amenities, including Tesla chargers, a range of restaurants and entertainment options like a theater, all within walking distance. The quiet neighborhood, despite its proximity to major roads, adds to the appeal, offering a restful environment. Nearby medical facilities make it particularly convenient for visitors in town to see family.
Guests are enthusiastic about the breakfast experience, which is noted for its variety, quality and cleanliness. The breakfast offerings cater to both healthy and comfort food preferences and are bolstered by good coffee and excellent service. Although there are occasional minor issues like running out of popular items or broken equipment, these are exceptions and don’t detract from the overall positive experience.
The rooms at Home2 Suites are another strong point, frequently noted for their spaciousness and cleanliness. Guests appreciate the modern amenities, including fully functional kitchenettes, large fridges and comfortable beds. The rooms’ thoughtful configurations and decor contribute to a welcoming and homely atmosphere. The facilities outside the rooms, such as the pool, grill area and patio, complement the comfortable and clean accommodations.
Cleanliness across the hotel is consistently highlighted with both rooms and common areas well-maintained and orderly. The stylish, new appearance of the hotel adds to the positive impression, while the attentive and friendly staff enhance the overall guest experience.
The staff receive high marks for their friendliness and dedication to customer service. Many visitors describe the personnel as welcoming, accommodating and cheerful, often mentioning specific employees by name for their exceptional service. This level of hospitality contributes significantly to guests’ satisfaction and encourages repeat visits.
The pool area, while generally appreciated for its cleanliness and family-friendly atmosphere, has mixed reviews due to occasional issues with temperature and crowding. Despite these drawbacks, the indoor pool and hot tub are popular features, particularly the large and excellent hot tub.
Finally, opinions on the beds vary with many guests finding them very comfortable and appreciating the soft sheets. However, some guests report issues with overly soft mattresses and insufficient pillow support. Despite these occasional concerns, the overall guest experience remains positive, largely thanks to the friendly and accommodating staff and the thoughtful room setups.
In summary, Home2 Suites by Hilton Amarillo West Medical Center is praised for its convenient location, excellent breakfast, spacious and clean rooms, meticulous cleanliness, friendly staff and enjoyable pool area, making it a favored choice among travelers. Show more
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Categories
Hotel for Honeymoon
Offering a hot tub, this hotel provides a specific amenity popular with couples seeking relaxation. Suites with kitchens add convenience for longer stays.
Family Friendly Hotel
This hotel offers suites with fully equipped kitchens, making it ideal for families who prefer to prepare their own meals. It also includes a pool and complimentary breakfast.
Dog Friendly Hotel
Home2 Suites are known to be pet-friendly and often include amenities such as designated pet relief areas. The hotel's suites offer more space, beneficial for guests traveling with pets. It also features free WiFi and an indoor pool.
Hotel with Swimming Pool
This hotel features an indoor pool and spacious rooms with kitchenettes. It is conveniently located off Interstate 40 and offers free WiFi. Cleanliness and space are highly valued.
Heated Pool Indoor Pool
Name of the pool:Main pool
Location of the pool:Indoor pool
Is it a pool of special type?
Sea / Salt water pool
Heated pool
Pool minimum depth:3 m
Pool maximum depth:5 m
When is the pool open?All year
Opening hours:08:00 - 21:00
Pool heating period:All year
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Changing facilities
Towels
The water of the pool is sanitized using:
UV system
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Answers last updated by Home2 Suites by Hilton Amarillo West Medical Center
Home2 Suites offers modern suites with fully equipped kitchens and flexible workspaces. It caters to extended-stay business travelers with amenities like free breakfast and Wi-Fi.
Hotel with Gym
This hotel includes a fitness center. It is suitable for guests looking to maintain their workout routine.
3-Star Hotel
The hotel features spacious suites with fully equipped kitchens and complimentary breakfast. It provides extended-stay amenities such as an indoor pool, a fitness center, and free Wi-Fi.
Hotel with Indoor Pool
This hotel brand typically features an indoor pool, providing a consistent amenity for guests seeking this facility.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Accessible Hotel
Hotel with Heated Pool
Room Types
King Studio Suite - Non-SmokingA separate seating area and a flat-screen TV are available in this studio.
Queen Studio with Two Queen Beds - Non-SmokingA separate seating area and a flat-screen TV are available in this studio.
One-Bedroom King Suite - Non-SmokingA kitchen fitted with a refrigerator, a dishwasher and a microwave is available for cooking and storing food. The spacious air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating.
King Suite - Hearing Access/Non-SmokingGuests can make meals in the fully equipped kitchen that has a refrigerator, a dishwasher and a microwave. The suite offers air conditioning, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels.
King Suite - Mobility Access/Non-SmokingThe kitchen features a refrigerator, a dishwasher and a microwave. The suite features air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels.
Guest Reviews
8.7
Very Good
Location
Nestled just off I-40, Home2 Suites by Hilton Amarillo West Medical Center boasts a highly convenient location that guests consistently appreciate. It's easily accessible from the highway, making it a breeze to find. Its proximity to Tesla chargers, various restaurants and even a theater adds extra points for those seeking both convenience and entertainment within walking distance. Visitors highlight the quiet surroundings, despite the closeness to major roads, ensuring a restful stay. It's also near medical facilities and eateries, making it particularly handy for guests visiting family or enjoying a night out. The combined allure of its strategic position and the notable comfort of its accommodations make it a favored choice among travelers.
Breakfast
Home2 Suites by Hilton Amarillo West Medical Center offers a breakfast experience that predominantly garners positive feedback from guests. Many rave about the variety and abundance of choices available with a good balance of healthy and comfort foods on offer. The quality is often described as fantastic, delicious and excellent with good coffee to complement the meal. The presentation and cleanliness of the breakfast area also receive high marks, enhancing the overall dining experience.
Guests highlight the family-friendly nature of the breakfast and appreciate the attentive, friendly service from the staff. Though there are occasional issues, such as running out of popular items like eggs or experiencing broken equipment, these seem to be exceptions rather than the rule. Some guests noted that breakfast could benefit from a few more protein options or an extended serving time.
Overall, breakfast at Home2 Suites by Hilton Amarillo West Medical Center is a highlight for many travelers, offering a satisfying start to the day with its variety and quality in a clean, comfortable setting.
Rooms
Home2 Suites by Hilton Amarillo West Medical Center boasts rooms that are widely praised for their spaciousness and cleanliness. Guests consistently highlight the large size of the rooms, describing them as big, roomy and perfect for stretching out after a long day. These rooms are well-appointed with modern amenities, including functional kitchenettes equipped with dishwashers, large fridges, microwaves and all the necessary utensils to make guests feel at home. Comfort is a major plus with many reviews noting the comfortable beds, clean and neat setups and the cozy sofas and TV areas.
The rooms are also noted for their well-thought-out configurations and decor, making the space feel inviting and accommodating. The inclusion of an excellent shower and ample room for movement adds to the overall positive experience. Guests also appreciate the clean and comfortable environment maintained throughout their stay, enhancing the overall comfort and satisfaction.
Additionally, the hotel offers good amenities outside of the rooms, such as a nice pool, a grill area and a welcoming patio. The breakfast selection caters well to those with food sensitivities, ensuring a pleasant stay for all guests. The friendly and modern environment of the hotel complements the room experience, making it a preferred choice for travelers seeking comfort and convenience.
Beds
Guests of Home2 Suites by Hilton Amarillo West Medical Center have mixed opinions about the beds. Many found the beds to be very comfortable with some highlighting their exceptional comfort. Positive remarks also noted that the rooms were comfortable and clean, contributing to an overall pleasant stay. Several reviewers appreciated the soft and amazing bed sheets.
However, not all feedback was glowing. Some guests found the beds to be too soft, leading to discomfort and back pain. Issues such as thin sheets, worn-out mattresses and pillows that lacked support were mentioned. Despite these concerns, the friendly and welcoming staff helped enhance the guest experience. The thoughtful inclusion of a curtain between beds added an element of privacy that some guests appreciated.
Cleanliness
Home2 Suites by Hilton Amarillo West Medical Center consistently impresses with its attention to cleanliness and maintenance. Guests frequently highlight the hotel’s new and stylish appearance with clean and comfortable rooms being a common theme. The overall facility is described as very clean, well-maintained and orderly, offering a hygienic and fresh environment. Many appreciate the clean rooms, comfortable beds and the well-kept common areas like the pool, grill area and patio. Despite a few mentions of areas appearing slightly run down or having a weird smell, the overwhelming consensus is that the hotel excels in cleanliness. The attentive and friendly staff further enhance the positive experience, making it a top choice for travelers seeking a clean and comfortable stay.
Staff
Visitors commonly praise the staff at Home2 Suites by Hilton Amarillo West Medical Center for their friendliness and exceptional customer service. Guests often describe the personnel as welcoming, accommodating and cheerful, leaving a lasting positive impression. The staff's hospitality is consistently highlighted with mentions of specific employees like Cassie, Shelby and Holli standing out for their warm and helpful demeanor.
Despite its somewhat secluded location, the service quality seems to encourage repeat stays. The front desk and breakfast attendants are specifically noted for their pleasant and attentive service. Instances of minor dissatisfaction, such as an encounter with a rude concierge, are quickly overshadowed by the overall supportiveness and professionalism of the rest of the team, including effective managerial intervention.
Overall, the staff's friendliness and dedication to guest satisfaction play a significant role in shaping the positive experiences of those staying at this hotel.
Pool
The pool at Home2 Suites by Hilton Amarillo West Medical Center has received a mix of reviews but is largely appreciated by guests for its positive features. Families often highlight their enjoyment, noting that it caters well to both children and adults. Many guests have praised the pool area for being nice and very clean with some describing it as exceptional. The indoor pool and hot tub are frequently mentioned as enjoyable amenities with the hot tub receiving specific praise for being excellent and huge.
However, there are some areas of concern noted by guests. A few reviews mentioned the pool being too cold and occasionally crowded. Maintenance issues, such as a broken hot tub and inadequately sized pool towels, were also pointed out. Despite these drawbacks, guests generally express a high level of satisfaction, particularly appreciating the convenience and family-friendly atmosphere of the pool area.
Yes, Home2 Suites by Hilton Amarillo West Medical Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Home2 Suites by Hilton Amarillo West Medical Center.
Yes, Home2 Suites by Hilton Amarillo West Medical Center welcomes dogs.
No, parking facilities aren't available at Home2 Suites by Hilton Amarillo West Medical Center.
Yes, Home2 Suites by Hilton Amarillo West Medical Center has a gym.