4-Star HotelSummary of reviews related to the '4 Star' categoryHoliday Inn Mulhouse by IHG, receives a mix of reviews regarding its four-star rating, facilities and services. Many guests highlight the hotel as being a great destination with high-level services. It is noted for its cleanliness and the attentiveness and helpfulness of the staff. The hotel is particularly appreciated by repeat visitors, reflecting a degree of satisfaction, as evidenced by guests who choose to return multiple times.
However, there are numerous critiques about the hotel not fully meeting the expectations of a four-star rating. Guests have expressed disappointment with several aspects, including inconsistent service quality and issues with room availability that do not align with four-star standards. Specific feedback mentions the lack of amenities such as coffee or tea in the rooms and the irregular clearing of tables, suggesting lapses in maintaining a four-star standard. There is also feedback regarding the limited facilities available, which some feel do not justify the hotel's four-star status.
Overall, while the Holiday Inn Mulhouse is praised for its staff and some aspects of its service, there are notable areas where the hotel falls short of the expectations associated with its official rating.
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