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Hotel Universel Alma

Alma , 1000 Boul. Des Cascades (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Universel Alma in the heart of downtown Alma is consistently praised for its prime location, offering guests easy access to a range of attractions, restaurants, bars, and shops. Its proximity to Lake Saint-Jean further enhances its appeal, making it an ideal base for exploring the area. The modern, spacious, and exceptionally clean rooms are a highlight, featuring comfortable beds and beautiful views, adding to a first-class accommodation experience. Guests enjoy the welcoming atmosphere created by professional and friendly staff, ensuring efficient service and a pleasant stay.

The dining experience, centered around the Pacini Restaurant, is well-regarded, particularly for its breakfast offerings and seafood pasta dish. The convenience of having a quality restaurant on-site is appreciated by many guests. The hotel's amenities, including the indoor pool, spa, and parking facilities, are notable for their cleanliness and accessibility. The pool area, complete with a terrace and river views, provides a relaxing escape, despite occasional crowding.

Families find Hotel Universel Alma a great choice, with an array of amenities that cater to children, such as a cinema and nearby attractions like a zoo and beach. The hotel's strategic location in Alma ensures most amenities are within walking distance, enhancing its suitability for family stays.

Overall, the comfort provided by the bedding, efficient parking, and welcoming staff complements the convenient location and excellent facilities, making Hotel Universel Alma a top choice for travelers seeking both leisure and accessibility in a beautifully maintained environment.
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Categories

Family Friendly Hotel

Offers an indoor pool for year-round swimming enjoyment and provides family packages tailored for stays with children.

Hotel with Swimming Pool

The Hotel Universel provides access to a lush exotic garden with an indoor pool and Nordic spa.

Heated Pool Indoor Pool

Hotel with Parking

This hotel offers free self-parking and is a well-reviewed establishment in Alma, making it a convenient choice for travelers with vehicles. It is a 3.5-star spa hotel with popular attractions like Parc de Falaise and Mario-Tremblay Centre nearby.

EV charging stations

Hotel with EV Charging Stations

Hotel for Honeymoon

Hotel with Spa

Romantic Hotel

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Queen Room with Two Queen Beds Room features a cable TV, small fridge and tea/coffee-making facilities.

King Room Room features cable TV, a small fridge and tea/coffee-making facilities.

Executive King Room Located on the ground floor, this spacious room features cable TV, a small fridge and tea/coffee-making facilities.

Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite features air conditioning, a coffee machine, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Queen Room The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe King Room The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 1 bed.

Deluxe Double Room The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 2 beds.

About Hotel Universel Alma

License: 008072

Guest Reviews

8.5

Very Good

Location

Hotel Universel Alma boasts a prime location that guests frequently praise for its exceptional convenience and proximity to a multitude of attractions and amenities. Situated in the heart of downtown Alma, the hotel offers easy access to a vibrant selection of restaurants, bars, and shops, which visitors find immensely beneficial. The geographical setting is ideal for those exploring Lake Saint-Jean, with many activities and sights just a stone’s throw away. Guests appreciate the clean, spacious accommodations and the ease of parking, enhancing the overall convenience of their stay. The views of the river from some parts of the hotel add to the appeal, along with seamless accessibility to the city’s offerings, even if occasional constructions make navigation slightly challenging. For those seeking a blend of leisure and accessibility, Hotel Universel Alma delivers a well-rounded experience that ensures most attractions are within walking distance.

Breakfast

Hotel Universel Alma offers its guests a dining experience at the adjacent Pacini restaurant, where breakfast has garnered mixed feedback from patrons. On a positive note, many reviews highlight the excellent quality and delicious taste of the meals, with descriptions of superb à la carte options and plentiful servings. The food quality is consistently praised, indicating that diners enjoy the offerings available each morning.

However, some aspects of the breakfast experience seem to require improvement. Feedback suggests that the breakfast service could be more efficient, as some guests found it disappointing due to slow speeds and mandatory restaurant visits, particularly when pressed for time. The breakfast setup isn't included with room rates, and some guests feel the additional cost isn't justified by the meal quality.

There are logistical challenges noted, such as limited availability at certain times, especially on Sundays or early mornings, which may not align with guests' schedules. Despite these setbacks, the breakfast at Pacini remains a memorable part of the stay when time allows for a relaxed meal, underscored by the excellent food that is a definite culinary highlight.

Dinner

The dining experience at Hotel Universel Alma is anchored by the Pacini Restaurant, providing a notable culinary option for guests. Many visitors remark on the quality of the food, with breakfast often highlighted as a positive aspect. The lunch and dinner offerings receive varied feedback, though several reviews commend the establishment for its excellent meals and attentive service. The restaurant is particularly praised for accommodating both breakfasts and dinners, with the seafood pasta dish receiving special mention for its excellence. The staff are frequently described as very friendly and professional, contributing to the overall pleasant atmosphere of the restaurant. Notably, the convenience of having a quality restaurant on-site is appreciated by guests, as it provides an appealing option for dining without needing to venture far from their accommodations. The restaurant's setting appears to cater well to business visitors, further adding to its utility as a versatile dining venue. While some guests experienced issues with specific dishes, the general sentiment reflects positively on the value and comfort offered by the hotel and its dining facilities.

Rooms

Hotel Universel Alma offers an impressive standard of accommodation that consistently garners positive feedback from guests. The rooms are recognized for their spaciousness and modern decor, with many highlighting the beautiful and stylish furnishings. Cleanliness is a standout feature, with many visitors noting that the rooms are exceptionally clean and well-maintained, contributing to a first-class experience. Equipped with all necessary amenities, the rooms include comfortable beds, often praised for their firmness and comfort, and modern bathrooms featuring superb showers.

Guests appreciate the thoughtful layout of the rooms, which not only provides comfort but also offers scenic views, such as those overlooking the river. This adds an extra dimension to the stay, with some rooms showcasing cascading landscapes right outside. The hotel's soundproofing ensures a peaceful environment, enhancing the relaxation factor, while the property's prime location places visitors within easy walking distance of restaurants, bars, and other attractions.

A highlight is the indoor pool, described as clean, quiet, and particularly inviting, providing a warm space for relaxation. The welcoming staff further enhances the hotel experience, contributing to a warm atmosphere appreciated by guests. Overall, Hotel Universel Alma is noted for delivering comfortable and modern accommodations in a location that offers convenience and stunning natural beauty.

Beds

Hotel Universel Alma consistently receives praise for its beds, as guests frequently highlight their comfort during their stay. The hotel features large, ultra-comfortable double beds that provide a restful night's sleep, supported by mattresses noted for their firmness and comfort. Although there are occasional comments about the pillows being less comfortable, the overall bedding experience is described as very satisfying.

The rooms are well-appointed, offering a serene atmosphere that complements the quiet beds, enhancing the relaxation experience. Guests also appreciate the cleanliness of the rooms, which adds to the overall comfort. Additionally, the hotel's strategic location in downtown Alma, coupled with beautiful views of the river, further enriches the stay.

Visitors also speak favorably about additional amenities such as the heated pool and spa, contributing to a well-rounded and enjoyable accommodation experience. Overall, the comforting beds at Hotel Universel Alma appear to significantly contribute to guests' positive experiences, making it a noteworthy choice for travelers seeking both convenience and comfort.

Cleanliness

Hotel Universel Alma has earned glowing praise for its impeccable cleanliness across all areas of the establishment. The hotel exudes a well-maintained charm that guests find consistently pleasing. Rooms are frequently described as clean and functional, with modern amenities that enhance comfort, including well-equipped bathrooms and soft beds. The property is also noted for its tasteful decor and spacious rooms, which offer beautiful views.

The hotel’s location in the heart of Alma makes it a convenient choice, with many guests appreciating the ease of access combined with a serene and tranquil environment. Positive remarks are made about the swimming pool and spa facilities, which are great for both relaxation and enjoyment. The surroundings are inviting with exterior decoration that sets the tone upon arrival.

Guest reviews highlight the seamless experience courtesy of the professional and friendly staff, adding to the already exceptional service. Check-in is efficient, and the internet connection meets expectations, ensuring a hassle-free stay. The establishment has been praised for being both clean and newly renovated, making it a top choice for travelers seeking comfort and a high standard of hygiene.

Overall, the pleasant atmosphere, combined with the hotel’s commitment to cleanliness and guest service, offers a comfortable and enjoyable stay for visitors exploring Alma.

Staff

Hotel Universel Alma often impresses its guests with its dedicated and professional staff. Many visitors highlight an exemplary level of service marked by friendliness and warmth, which sets a welcoming tone for their stay. The hotel excels with a courteous and attentive team, demonstrating efficiency, especially at reception and within the restaurant. Guests appreciate interactions with staff who are polite, professional, and ready to ensure a pleasant experience.

While some reviews note occasional lapses in attentiveness and friendliness, the overall sentiment indicates that the staff contribute significantly to the hotel's positive reputation. Most experiences point to quick and efficient service, with a staff that is not just helpful and compassionate but also ensures rooms are kept clean and comfortable. This commitment to service, coupled with great location perks and hotel amenities, creates a generally satisfying visit for those staying at Hotel Universel Alma.

Spa

Hotel Universel Alma offers a spa experience that has left an impression on guests with its inviting design and carefully curated atmosphere. The spa area, featuring a nicely appointed atrium complete with a pool, hot tub, and sauna, adds a touch of tranquility and relaxation. The swimming pool, covered and heated, provides a pleasant escape, making it an attractive feature for visitors. Many guests found the pool and spa to be well-maintained and enjoyable despite occasional crowding. Although some experienced issues with cleanliness and maintenance, the overall layout and concept of the spa area received positive remarks from those who could relish these amenities.

Pool

Nestled in the heart of downtown Alma, Hotel Universel Alma has become a popular choice for travelers looking to enjoy a comfortable and relaxing stay, with its heated and well-maintained pool making a significant mark in guest experiences. The pool offers late opening hours, making it accessible for those preferring a leisurely evening swim. The warmth of the water clearly stands out, providing a super comfortable experience along with the relaxing spa available on-site.

While guests have noted that the size of the pool can be smaller than expected from promotional photos, the cleanliness and maintenance of both the pool and spa have been frequently praised. The hotel also provides a terrace connected to the pool area, perfect for lounging and offers a pretty view of the river, enhancing the overall ambiance. Just steps from the city center, guests find the pool's proximity to local attractions and dining options particularly convenient.

Despite occasional issues with access, guests find the pool and spa facilities to be a pleasant and relaxing highlight of their stay, with the warm temperatures and clean environment contributing to an overall positive experience.

Parking

Hotel Universel Alma offers a generally favorable parking experience for its guests. Many visitors appreciate the ease of access, noting that parking is both free and straightforward, with a good location that facilitates convenience. The availability of a secure garage is highlighted, particularly beneficial for those traveling with snowmobiles. Spaciousness in the parking lot is another positive mention, ensuring hassle-free vehicle accommodation most of the time.

However, there are occasions when the parking lot becomes full, often due to the restaurant's popularity, which sometimes forces guests to park further away. The entrance can also be challenging to locate for some. Despite these occasional drawbacks, the overall parking experience is satisfactory, with most guests finding it easy and convenient. The hotel effectively balances its central location, providing comfortable and well-maintained accommodations alongside these parking facilities.

Family

Hotel Universel Alma emerges as a favorable destination for families seeking versatility and comfort during their stay. The hotel offers a range of amenities that make it an excellent choice for family vacations. Guests report that the dining options, particularly the Pacini restaurant onsite, cater well to family needs, providing a convenient and satisfying culinary experience. Additionally, families can enjoy the convenience of having a swimming pool, spa, and even a cinema within the hotel premises, making it an ideal spot to keep children entertained, especially on rainy days.

The location of the hotel is advantageous, with multiple attractions such as a zoo and beach nearby, accessible without considerable travel fuss. Alma's urban center provides a variety of activities within walking distance, enhancing its appeal for family stays. Though reactions to room sizes vary, with some considering the space ample while others find it restrictive for larger groups, the overall ambiance and facilities seem to compensate for these concerns.

Overall, Hotel Universel Alma offers a multifaceted approach to family accommodation, balancing enjoyable amenities with a strategic location, perfect for a wholesome family retreat.

Yes, Hotel Universel Alma has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Hotel Universel Alma.

No, Hotel Universel Alma doesn't allow dogs.

Yes, parking facilities are available at Hotel Universel Alma.

Yes, Hotel Universel Alma has a gym.

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