5-Star HotelThis hotel features architecture from the 18th to 21st centuries and offers a thermal spring in its Balneario Real Spa. The Aquaxana thermal circuit includes contrast pools, hot tubs, and steam baths, providing a relaxing and luxurious retreat.
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Summary of reviews related to the '5 Star' categoryGran Hotel Las Caldas by Blau Hotels is often perceived as a five-star resort and spa, yet many guests believe it functions more like a four-star establishment. Check-in occurs at a separate four-star facility, which detracts from the expected luxury experience. Issues highlighted include the need for better room maintenance and a general feeling that the amenities and services do not justify the hotel's five-star designation.
Despite the establishment's high-end advertising and pricing, guests note several shortfalls: basic room conditions, inadequate air conditioning and mattresses that do not meet luxury standards. Additionally, some feel that the breakfast is sparse and the organization of services, such as the booking system for breakfast, is poor.
The spa and wellness center receive praise but do not significantly elevate the overall experience. Guests have also expressed disappointment with the lack of hot springs, viewing it as an expectation for a hotel of this level. Furthermore, the ambiance, although generally appreciated, is not sufficient to compensate for other deficiencies.
Concerns about service include the staff’s limited language skills and the inconvenience of the parking situation. Certain operational details, such as the absence of express check-out, also fall short of expectations. Overall, there is a consensus that while Gran Hotel Las Caldas presents itself as a five-star destination, it delivers a four-star experience.
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