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Summary of reviewsPalace Hotel & Spa Termas de São Tiago, nestled in the tranquil countryside of Penamacor, offers a charming and picturesque escape with spectacular views and lush surroundings. Guests appreciate the excellent location, which balances easy access to the village with a peaceful retreat amidst olive groves. The hotel is praised for its spacious, clean rooms, well-maintained gardens and appealing spa facilities. The inviting spa pool and ample parking further enhance its reputation as a haven of relaxation.
Breakfast at the hotel generally receives positive commendations for its variety and completeness, offering a hearty start to the day with an excellent price-to-quality ratio. Despite a few criticisms regarding occasional disorganization and the need for more variety, guests commonly find the breakfast satisfying and well-prepared.
Reviews of the dinner service are mixed with some guests noting limited options and organization issues. While a few specific dishes like the meat options receive praise, the absence of a consistently open restaurant and the perceived high prices occasionally push guests to seek alternatives outside the hotel.
The rooms are frequently highlighted for their spaciousness and cleanliness with many visitors enjoying the comfort and panoramic views provided by the balconies. Daily housekeeping ensures the rooms are kept in prime condition, although minor issues such as outdated decor and the occasional lack of a refrigerator are mentioned.
Cleanliness standards are generally high with top-notch housekeeping contributing to the positive atmosphere. Nonetheless, isolated reports of cleanliness issues and outdated furniture suggest areas for improvement.
The hotel staff consistently impresses guests with their friendliness, professionalism and attentiveness. The team's dedication to guest satisfaction is a notable strength, enhancing the overall experience.
The spa facilities are a significant highlight with the therapeutic thermal pool and excellent massages often receiving high praise. While some aspects like the sauna and steam room could benefit from better maintenance and additional charges for certain amenities are noted, the overall spa experience is rejuvenating and delightful.
The indoor pool receives mixed reviews with some guests finding the additional fees for access to be excessive. Despite its pleasant ambiance, the lack of complimentary access and occasional operational issues detract from the overall experience.
Guests frequently commend the comfort of the beds, contributing to restful stays. However, there are occasional mentions of overly soft or sunken mattresses needing replacement.
Lastly, while the hotel aims to offer a four-star experience, some guests feel that certain facilities and services fall short of this standard. The additional fees for amenities, combined with some dated furnishings, suggest room for improvement to fully meet the expectations of a typical four-star establishment.
Overall, Palace Hotel & Spa Termas de São Tiago provides a relaxing and enjoyable retreat with several notable strengths, particularly in location, cleanliness, staff service and spa facilities. However, addressing certain areas of concern could further elevate the hotel experience to fully meet four-star standards.
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