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Summary of reviewsHotel Sercotel Ciutat D'Alcoi stands out as a highly recommended destination combining historical charm with modern comforts. Housed in a beautifully converted old hydroelectric power plant, the hotel benefits from a superb, central yet peaceful location in Alcoy, granting easy access to shops, markets, restaurants and bars. Guests favor its strategic positioning, making it convenient for both leisure and business travelers. The proximity to local attractions is complemented by the hotel's tranquil ambiance despite its central location.
The breakfast experience at the hotel is often highlighted as a standout feature with many reviewers praising the variety and quality of the offerings. The buffet features an extensive range of options and the breakfast room's stunning views over Alcoi enhance the dining experience. Although some suggestions for expanding the range of regional specialties and adjusting prices were noted, the overall impression remains overwhelmingly positive.
Dinner services have received mixed reviews. While many guests appreciate the delicious food and competitive prices at the La Hidro restaurant, others noted inconsistencies such as the restaurant being closed on weekends and having a limited menu. Despite these points, the overall dining experience is still considered a positive aspect of the hotel, especially the modern bar with its well-received drinks and complimentary coffee.
The rooms at Hotel Sercotel Ciutat D'Alcoi are frequently praised for their spaciousness, comfort and modern design. Features like large, comfortable beds and clean bathrooms contribute to the guests' positive experiences. While occasional minor issues such as outdated furniture or slight damages were reported, the general sentiment emphasizes the hotel's high standard of room cleanliness and comfort.
Cleanliness is another strong point with most reviews commending the hotel's well-maintained and tidy environment. Daily efficient cleaning, coupled with friendly and attentive staff, ensures comfort throughout the stay. Even though there are rare mentions of minor cleaning lapses, the majority of feedback underscores a high level of cleanliness.
The hotel staff receive consistent praise for their exceptional service, characterized by friendliness, professionalism and attentiveness. The reception team, in particular, is noted for their helpfulness, contributing to a smooth check-in experience and overall positive guest interactions.
Free WiFi at the hotel has been a point of concern with many reviews mentioning frequent disconnections and poor reliability. Issues with weak signals and slow speeds in certain areas underscore the need for the hotel to improve its internet service to meet guest expectations.
The gym facilities have received mixed feedback with some guests appreciating the availability of basic equipment for quick workouts, while others criticize the gym's small size, outdated equipment and occasional closures. Despite these shortcomings, the presence of a gym is still considered a valuable amenity.
Parking options are generally well-received with secure on-site and nearby alternatives catering to various needs. Although some guests find the parking fees to be on the higher side, the overall convenience and security of the parking facilities are appreciated.
Families find the hotel welcoming with amenities such as free accommodation for children under 6 and high chairs ensuring a comfortable stay. While some mention that family rooms can feel small, the hotel’s overall service quality and location create a supportive environment for families.
The beds at the hotel are frequently highlighted for their comfort and cleanliness, contributing significantly to guest satisfaction. Despite minor complaints about bed stability or size, the general consensus is positive.
While the hotel receives high marks in several categories, some guests feel it falls short of the full 4-star experience due to a few missing amenities and inconsistent service. Nonetheless, the combination of excellent rooms, staff and overall value makes it a favored choice, particularly for business travelers who benefit from its central location and professional services. The hotel exudes a modern, minimalist design, enhanced by a comfortable and quiet atmosphere, ensuring a pleasant stay for both leisure and business guests alike. Show more
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Dog Friendly Hotel
This hotel is pet-friendly. It offers a health club and bicycle rentals, providing options for active guests and their dogs.
Accessible Hotel
This hotel is recognized for its accessibility features, making it friendly for wheelchair users and guests with disabilities. It ensures easy access to rooms and facilities and offers parking for disabled individuals.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
4-Star Hotel
Room Types
Superior Double RoomThis spacious, air-conditioned room features stylish décor, and some rooms have a sloping ceiling. Some also have a private balcony. All Superior Rooms come with a minibar and a TV with more that 20 channels. The private bathroom comes with a hairdryer and free toiletries. This room has a music sound system, a safe and a 24-hour room service. Wi-Fi is available for an extra cost.
Double RoomThis air-conditioned room is located in the modern part of the hotel. It features a minibar and a TV with more that 20 channels. The private bathroom comes with a hairdryer and free toiletries. This room has a music sound system, a safe and a 24-hour room service. Wi-Fi is available for an extra cost.
Queen SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a bidet. The suite has parquet floors, a seating area with a flat-screen TV, soundproof walls, a minibar, as well as a wardrobe. The unit offers 1 bed.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 2 beds.
Superior Twin RoomThe twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room offers a minibar, a wardrobe, parquet floors, heating, as well as a flat-screen TV. The unit offers 2 beds.
Family RoomThe family room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 3 beds.
Deluxe RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The double room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV. The unit has 1 bed.
Deluxe Double Room with Two Double BedsOffering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The twin room offers air conditioning, soundproof walls, a minibar, a wardrobe and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.7
Very Good
Location
Hotel Sercotel Ciutat D'Alcoi enjoys a superb location that has been frequently praised by its guests. Situated in a central yet peaceful part of Alcoy, the hotel allows easy access to the city's main attractions, including shops, markets, restaurants and bars, all within a short walking distance. With its strategic positioning, guests find it highly convenient for both leisure and business purposes. Activities such as exploring the historic center, attending local festivities or visiting nearby shopping centers are effortlessly manageable on foot.
The hotel is unique, housed in a beautifully converted old hydroelectric power plant, adding an interesting historical twist to its modern comforts. The views from the hotel, whether overlooking downtown or the surrounding mountains, add to the charm and tranquility of the stay. For those traveling by car, the presence of on-site parking alleviates concerns about vehicle storage, a luxury when staying in central locations.
Moreover, the location is highlighted as exceptionally quiet despite its proximity to bustling areas, providing guests with a peaceful retreat after a day of exploring. Overall, the hotel's central and strategic location, along with its excellent amenities and notable cleanliness, make it a favored choice for visitors to Alcoy.
Breakfast
Hotel Sercotel Ciutat D'Alcoi boasts a breakfast experience that has garnered much praise for its excellence and variety. Guests consistently highlight the "perfect breakfast" as a standout feature, often noting the buffet's extensive and well-maintained options. The breakfast includes a wide range of offerings, from local cuisine and vegetarian options to tasty and varied selections like churros and chocolate.
Many reviews appreciate the breakfast's high quality, describing it as "delicious," "amazing," and "spectacular." The attentive and welcoming staff enhance the experience, ensuring a pleasant start to the day. Additionally, the breakfast room provides stunning views over Alcoi and its beautiful aqueduct, adding to the overall appeal.
However, some guests mention areas for improvement. A few reviews suggest that the breakfast could include more regional specialties and others feel the variety could be expanded further. Price perceptions vary with some considering it a bit expensive. Despite these minor critiques, the general consensus is overwhelmingly positive, culminating in an "impeccable" and "fantastic" breakfast that leaves a lasting impression on visitors.
Dinner
Hotel Sercotel Ciutat D'Alcoi offers a dining experience that has garnered mixed reviews with a significant portion of guests praising the quality of the food. Many guests highlighted the delicious dinner options and exceptional food, complimenting the restaurant for its varied buffet breakfast, competitive prices and splendid meals. The hotel's on-site restaurant, La Hidro, received notable commendations for its delicious offerings and good value for dinner.
However, guests also faced some inconsistencies. The restaurant services tend to be closed on weekends, including Sundays, which resulted in some disappointment among patrons. Several diners noted that while the restaurant's menu is quite limited, the dishes served are generally tasty. Concerns were also raised about the restaurant being too expensive, lacking in quantity and occasionally providing slow or poor service during busy times.
Despite these hiccups, guests appreciated the modern bar for its drinks and the availability of free coffee, even if they chose not to buy breakfast. For those looking for alternatives, there are nearby dining options. Overall, the hotel's restaurant remains a highlight for its great food and dining experience, albeit with some areas that could use improvement.
Rooms
Hotel Sercotel Ciutat D'Alcoi offers rooms that consistently receive praise for their spaciousness, modern design and comfort. Reviewers frequently highlight the well-equipped rooms, noting features such as huge and comfortable beds, large and clean bathrooms and high ceilings. Many guests find the rooms to be very clean and appreciate the modern amenities provided.
The decor is often described as elegant, functional and stylish with some rooms boasting unique touches like wooden beams and high windows. Despite the overwhelmingly positive feedback, there are occasional mentions of minor issues such as outdated furniture, poor sound insulation and slight damages that could use attention.
Additionally, some reviews note the occasional smell of smoke or tobacco and a need for better room lighting. The rooms' practicality is praised and they are seen as being well-maintained with comfortable bedding. In summary, the hotel provides a high standard of comfort and cleanliness that satisfies a majority of its guests.
Beds
Hotel Sercotel Ciutat D'Alcoi has garnered much praise for its beds, frequently described as comfortable and supportive. Guests appreciated the spaciousness of the beds, often noting the various options available, such as different types of pillows, which added to their positive sleeping experience. The bed linens and bedding were consistently mentioned as being clean and of high quality.
Several reviews highlighted the modern yet rustic charm of the bed setup, which contributed to an overall comfortable experience. Cleanliness in the rooms and bathrooms was a noteworthy point, adding to the comfort level during the stay.
However, a few guests did encounter some issues with the bed's stability and noise, indicating that some beds made creaking sounds or had saggy mattresses. There were also occasional complaints about the beds being somewhat small or too soft for some tastes. Despite these occasional critiques, the general sentiment leaned heavily towards the beds being very comfortable with many guests emphasizing that they slept well.
Overall, the beds at Hotel Sercotel Ciutat D'Alcoi are generally well-regarded, contributing significantly to the guests' satisfaction with their stay.
Cleanliness
Hotel Sercotel Ciutat D'Alcoi generally receives high marks for its cleanliness in guest reviews. Reviewers emphasize that the rooms and the hotel itself are very clean, well-maintained and organized. Daily cleaning is efficient, ensuring that rooms remain tidy and comfortable for guests throughout their stay. The spacious bathrooms and modern amenities also contribute to the overall positive impression of cleanliness. While most guests found the cleanliness to be impeccable, a few noted minor shortcomings, such as initial lapses in cleaning or occasional issues with bathroom fixtures. Despite these rare occurrences, the majority opinion highlights a high standard of cleanliness, further complemented by friendly and attentive staff who make comfort a priority.
Staff
The staff at Hotel Sercotel Ciutat D'Alcoi have received widespread praise for their exceptional service and attentiveness. Many guests consistently describe the staff as friendly, polite and welcoming with a high level of professionalism. The reception team is frequently highlighted for their helpfulness and efficiency, ensuring a smooth and pleasant check-in experience. Diners and bar patrons have also noted the great service provided. The staff's kindness and supportive attitude towards guests stand out with particular commendations for their responsiveness and concern for customer satisfaction. Management and frontline employees alike are remarked upon for their enthusiasm and considerate nature. Overall, the positive reviews emphasize the hotel's commitment to providing excellent and friendly service, making for a delightful and memorable stay.
Wi-Fi
Hotel Sercotel Ciutat D'Alcoi has received a range of reviews regarding its WiFi service. While there are some standout remarks about the WiFi being super fast and excellent WiFi support noted, the majority of guest feedback highlights significant issues. Many guests experienced difficulties with the WiFi connection frequently disconnecting, patchy coverage and overall poor reliability. Weak signals were reported, particularly in certain rooms, leading to periods where there was no WiFi coverage at all. Problems such as slow speeds, inability to reconnect and insufficient coverage at specific times were commonly mentioned. Additionally, some guests didn't receive a WiFi password, adding to their frustration. The hotel has room to improve its internet service to ensure a more consistent and reliable experience for its visitors.
Gym
The gym at Hotel Sercotel Ciutat D'Alcoi receives mixed reviews from its guests. On the positive side, guests appreciate that there is a gym available and for some, it is considered decent and complete with necessary equipment for a quick exercise session before dinner. Spacious rooms and cleanliness add to the overall satisfaction of the facilities, including the gym.
However, several guests have noted that the gym is quite small with outdated and poorly maintained equipment. Some have described it as disorganized and feeling neglected, potentially limiting its appeal to fitness enthusiasts. There have also been instances where the gym was closed or out of service, disappointing guests who expected to use it during their stay. Despite these criticisms, the presence of a gym and good overall facilities add some points to the hotel's amenities.
Parking
Hotel Sercotel Ciutat D'Alcoi provides a variety of parking options with both on-site and nearby alternatives that cater to different needs. The hotel features ample and secure parking facilities including a private underground garage accessible directly from the hotel, which offers secure storage for motorcycles and bicycles. The parking is generally deemed convenient and user-friendly, even accommodating larger vehicles and electric cars. Many guests appreciated the convenience of covered and easily accessible parking.
However, parking fees are noted to be somewhat high with a standard rate around €12-13 per night, which some guests found excessive. Despite this, the security and convenience associated with on-site parking tend to justify the cost for many. Additionally, there is free parking available in the surrounding city area, although finding a spot can be challenging, especially during the day. A few guests also mentioned that the parking spaces could be narrow, making it tricky to park in some spots. Overall, while there are some drawbacks regarding price and space, the hotel’s parking facilities are comprehensive and generally well-received.
Family
Hotel Sercotel Ciutat D'Alcoi offers a family-friendly environment, presenting a range of features designed with both children and parents in mind. The hotel welcomes children under 6 free of charge and provides essential kids' items, including high chairs, contributing to a convenient stay for families with young children. Guests have remarked positively on the quiet, comfortable rooms and good value for money, making it an appealing option for those traveling with families.
Despite the generally favorable comments, some guests found the family rooms smaller than expected, which could be less ideal for extended stays. Additionally, light levels in rooms might be problematic for toddlers under two years old trying to sleep. However, the overall accommodation and service quality, including support for guests with kids and the good location, create a supportive environment for family well-being. Though experiences may vary, many families have had enjoyable stays with rooms well-suited for accommodating family needs.
4 Star
Hotel Sercotel Ciutat D'Alcoi receives mixed feedback regarding its 4-star rating. On the positive side, guests highlight its excellent rooms and comfort, describing the quality as great for the price. The hotel is highly recommended by other travelers for these reasons. However, several guests feel the hotel falls short of 4-star expectations, noting the lack of some key amenities and services. Commonly mentioned missing elements include a kettle and teas in the room, a consistently open restaurant, bar service and a café facility. Cleanliness has also been criticized with some stating it is not up to 4-star standards. The breakfast offerings were found to be weak for a hotel of this rating. While the overall facilities and the welcome were praised in some reviews, the general consensus suggests that the hotel could improve in several areas to meet the full standards expected of a 4-star establishment.
Business
Hotel Sercotel Ciutat D'Alcoi has garnered positive feedback for its suitability for business travelers. The hotel is praised for being business focused and offering professional services, making it highly recommended for business travel. Guests highlighted its central location in the business district and the availability of a business center, which add to its convenience for work-related stays.
The hotel exudes a modern, minimalist design that appeals to business travelers, providing quality and efficient services. The atmosphere is described as comfortable, quiet and very peaceful, enhancing the work environment. Secure parking, good WiFi and value for money further add to its appeal. Although there was a minor note about low lighting in rooms, which may not be ideal for work and a few WiFi issues, the overall sentiment remains positive.
Sercotel Ciutat D'Alcoi is also appreciated for its flexibility and efficiency with a focus on timely services like check-out. It presents a good balance of functionality and quality, ensuring a satisfactory business stay. Additionally, the hotel is pet-friendly, providing a great option for those traveling with dogs. Overall, it meets expectations as a well-maintained, business-friendly hotel that is well-placed for both business travel and tourism.
Accessible
Hotel Sercotel Ciutat D'Alcoi is well-regarded for its accessibility features, making it friendly for wheelchair users and guests with disabilities. The hotel provides easy access to rooms and facilities. Additionally, there is parking available for disabled individuals, though it may be somewhat costly with fees around €12 per night. The parking is secure and can accommodate electric vehicles. Despite the convenience of ample parking space, some guests find it difficult to park and consider the parking fees to be on the expensive side.
Luxury
Hotel Sercotel Ciutat D'Alcoi offers a truly luxurious experience with its modern and elegant decor. Guests can enjoy the luxury ambiance throughout the hotel, enhanced by beautifully renovated and charming rooms. The rooms are described as luxurious and of high quality with some featuring great balconies for added comfort. The hotel's clean environment, top-notch staff and hearty breakfast also contribute to its appeal. Nestled in a quiet neighborhood in the city center, it provides a convenient yet serene setting for travelers. With Sercotel quality evident in every detail, luxury is genuinely within reach here.
Romantic
Hotel Sercotel Ciutat D'Alcoi offers a charming and romantic atmosphere, making it a fantastic choice for couples and honeymooners. The hotel's boutique style and warm feel create an inviting ambiance perfect for a romantic getaway. Guests particularly appreciate the in-room bathtubs, which are ideal for couples seeking a relaxing and intimate experience. Additionally, spectacular views from the rooms enhance the romantic setting, further contributing to the overall appeal. Whether for a honeymoon or a special retreat, the hotel's lovely ambiance and attention to romantic details make it a great place for couples.
Dog Friendly
Hotel Sercotel Ciutat D'Alcoi earns praise for its welcoming attitude towards pets, particularly dogs. Guests often highlight that dogs and other pets are welcome, enhancing the pet-friendliness of the hotel. This extends to practical facilities and services, such as providing beds for puppies, although some guests find the additional pet fee of around €22 per night to be on the higher side, especially for smaller dogs. Despite the cost, visitors appreciate that the hotel allows pets and even offers to care for them when needed.
Travelling with pets is made easier here, as it's noted to be great for those on the go with dogs. However, there are some logistical challenges, such as not being able to have pets with you during breakfast, which poses an inconvenience for pet owners. Despite this, the overall experience for guests with pets seems positive with the hotel going the extra mile to ensure that furry companions are as comfortable as their owners.
No, Hotel Sercotel Ciutat D'Alcoi doesn't have any pool.
No, a spa isn't available at Hotel Sercotel Ciutat D'Alcoi.
Yes, Hotel Sercotel Ciutat D'Alcoi welcomes dogs.
Yes, parking facilities are available at Hotel Sercotel Ciutat D'Alcoi.