Hotel Cuatro Caños

Alcala de Henares 40.48390800, -3.35997400 , Divino Figueroa, 10 (Show on Map)
7.4
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Cuatro Caños in Alcalá de Henares is highly recommended for its excellent location, cleanliness and friendly staff. The hotel is ideally situated near the historic center, making it convenient for exploring the city’s landmarks, dining options and university, all while being in a quiet area that offers a peaceful retreat. Its proximity to public transportation, including the airport bus stop and its value for money add to its appeal for travelers seeking functional accommodations.

Regarding breakfast, the hotel has an off-site arrangement with nearby cafés, which provides a basic but appreciated Spanish breakfast featuring coffee, juice and pastries or toast. Although the breakfast service has received mixed reviews with some guests finding it inconvenient or limited, its central location is a positive aspect for many.

The rooms, while small, are well-decorated, clean and comfortable with thoughtful touches such as clean sheets, blankets and sufficient lighting. Bathrooms receive praise for their spaciousness and comfort. However, soundproofing is an issue with noise from adjacent rooms and hallways affecting sleep quality for some guests. Additionally, a few guests found the mattresses to be hard or outdated but generally, the rooms meet basic needs effectively, especially for short stays.

Cleanliness is a consistent strong point at Hotel Cuatro Caños. Guest feedback frequently commends the high standards maintained across rooms and bathrooms, contributing to a comfortable and hygienic experience. Despite occasional issues like cold shower water or sporadic cleanliness lapses, these are typically resolved promptly by the hotel staff.

The staff at Hotel Cuatro Caños is highly praised for their friendliness, politeness and attentiveness. The reception staff, available 24 hours, are particularly noted for their excellent customer service, making guests feel welcome and ensuring a pleasant stay.

Parking can be a challenge due to the hotel’s central location, but several alternatives are available, including a nearby parking garage and street parking options. These solutions provide flexibility for guests with cars.

While the comfort of the beds received mixed reviews with some guests finding the mattresses outdated or too soft, many others appreciated the comfort and cleanliness of the bedding.

Overall, Hotel Cuatro Caños offers a comfortable, clean and conveniently located stay with friendly staff, making it a popular choice for travelers exploring Alcalá de Henares.
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Hotel with Parking
The hotel offers covered parking for a fee and provides accessible parking spaces. An electric vehicle (EV) charging station is also available, adding to the convenience for guests with electric cars.

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Room Types
Single Room Air-conditioned single room including a TV and a private bathroom.

Twin Room Air-conditioned twin room including a TV and a private bathroom.

Double Room with Extra Bed Air-conditioned room with 1 double and 1 extra bed includes a TV and a private bathroom.

Double Room Air-conditioned double room including a TV and a private bathroom.

Guest Reviews
7.4
Good
Location
Hotel Cuatro Caños enjoys widespread praise for its excellent location in Alcalá de Henares. Guests appreciate its proximity to the historic center, making it convenient for exploring the city's points of interest, restaurants and the university, all within walking distance. Situated in a quiet area, the hotel offers a peaceful retreat without sacrificing accessibility to the city's vibrant attractions. Visitors also commend the hotel for its cleanliness, friendly staff and comfort. Additionally, the hotel is noted for being well-connected to public transportation, including the airport bus stop. Many guests highlight its value for money, offering functional accommodations ideal for short stays involving minimal requirements like sleeping and showering. Overall, its superb location and satisfactory amenities make it an attractive option for travelers looking to explore Alcalá de Henares.

Breakfast
Hotel Cuatro Caños provides a unique breakfast arrangement, directing guests to a nearby café rather than offering an on-site breakfast service. Located between 150 to 500 meters from the hotel, this arrangement has received mixed reviews. Some guests appreciated the close proximity and enjoyed the simple Spanish breakfast offered, which typically includes coffee, juice and either pastries or toast. The café's terrace and good service were also highlighted positively.

However, the breakfast experience was generally described as basic and limited with some finding it inconvenient to have to walk a few streets away. There were occasional mentions of limited seating and the café not opening early enough. Several guests felt that the off-site breakfast option appeared somewhat inadequate and recommended that future visitors might consider alternative arrangements. Despite these limitations, the breakfast service's central location in relation to the city center remained a positive aspect for some guests.

Rooms
Hotel Cuatro Caños offers rooms that, while consistently noted for their small size, are praised for their effective use of space and attractive decoration. The rooms are described as clean and cozy with comfortable beds and sufficient lighting. The bathrooms are highlighted as large and comfortable, contributing to the overall positive impression of the room facilities.

However, soundproofing appears to be a significant issue with numerous mentions of noise from adjacent rooms and hallways, which can affect the quality of sleep. Another reported drawback includes the condition and comfort of the mattresses with some guests finding them hard or outdated.

Despite the compact nature of the rooms, they meet basic needs and are well-suited for short stays. Cleanliness is consistently praised and thoughtful touches like clean sheets, blankets and extra pillows contribute to the comfort. The aesthetic appeal of the rooms and optimal use of available space help to balance out the limitations in size and sound insulation issues.

Beds
At Hotel Cuatro Caños, the comfort of the beds received mixed reviews from its guests. Many visitors appreciated the clean hotel environment and frequently commented on the comfort of the beds, highlighting how the beds contributed positively to their stay. Several guests found the mattresses to be quite comfortable and supportive, making for a restful sleep.

However, some feedback indicated that the mattresses and beds could be improved. A recurring issue was the outdated and sometimes lumpy spring mattresses, which several guests found uncomfortable. There were also comments about the beds being too narrow or too soft, not meeting the expectations of those who prefer firmer sleeping surfaces. Additionally, the pillows garnered mixed reactions with some guests appreciating their comfort while others found them too hard.

Overall, while many guests enjoyed a comfortable experience at Hotel Cuatro Caños, there is room for improvement in upgrading the bedding to ensure a consistently pleasant stay for all visitors.

Cleanliness
Hotel Cuatro Caños consistently impresses guests with its high cleanliness standards and central location. Many reviews highlight the overall cleanliness of the establishment, from rooms to bathrooms, creating a comfortable and hygienic stay. Guests frequently note that everything was very clean, whether it be the sheets, towels or overall room condition. The rooms also receive praise for being comfortable, spacious and often well-lit with plenty of natural light.

Regular maintenance and attention to detail by the cleaning staff contribute to a positive guest experience. The bathrooms are often described as well-maintained with good water pressure and hot water available. The hotel's prime location coupled with its cleanliness makes it a popular choice among travelers.

However, not all experiences were spotless. Some guests reported occasional issues such as cold shower water, drainage problems and sporadic cleanliness lapses. These issues were typically addressed by the hotel staff when brought to their attention. Additionally, there were isolated complaints about towels and bed hygiene.

In summary, Hotel Cuatro Caños generally excels in providing a clean and well-maintained environment, though it occasionally falls short in specific areas. Its advantageous location and the friendly, attentive staff further enhance the overall guest experience.

Staff
Hotel Cuatro Caños, nestled close to the heart of Alcalá, stands out for its commendable hospitality. The reception and attention to customer needs are frequently highlighted as excellent with staff praised for their friendliness, politeness and approachable demeanor. Guests often note how the personnel are not just amiable but also very attentive and proactive in solving any issues that might arise.

Patrons describe the staff as respectful, polite and always eager to ensure a pleasant stay. Special mentions go to specific members, like the night-shift staff for their warmth and the receptionist who was particularly helpful upon guests' arrival. The 24-hour availability of the reception adds to the convenience and comfort of the stay.

While there are mentions of less favorable encounters with some guests experiencing cold, unwelcoming interactions, these instances appear to be exceptions rather than the norm. Overall, the positive feedback significantly outweighs these rare negative remarks.

In summary, the predominant sentiment among guests is one of satisfaction with the service quality, underpinned by the staff's friendliness and dedication to providing excellent hospitality.

Parking
Hotel Cuatro Caños offers a convenient location just minutes away from the pedestrian zone of the city, making it an attractive choice for visitors on foot. While the scarcity of parking near the hotel can pose challenges, there are viable solutions for those driving. A parking garage is situated only five minutes away and charges €10 per day. For those willing to walk a bit, free street parking is available on Saturdays and Sundays and the blue zone ORA offers a convenient 2-minute walk to free parking areas. Another option includes the wave area, which is free at night, providing additional flexibility. Although parking directly near the hotel may be difficult, these nearby alternatives can alleviate the parking challenges for guests.


No, Hotel Cuatro Caños doesn't have any pool.

No, a spa isn't available at Hotel Cuatro Caños.

No, Hotel Cuatro Caños doesn't allow dogs.

Yes, parking facilities are available at Hotel Cuatro Caños.

No, Hotel Cuatro Caños doesn't have a gym.

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