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Summary of reviewsHotel Quinta das Lágrimas - Small Luxury Hotels receives high praise for its perfect blend of historical charm and natural beauty in Coimbra. The hotel's exceptional location, set within a stunning historical park, offers tranquility while remaining conveniently connected to the city's main attractions via short and scenic walks. Private parking facilities and ease of access further enhance the convenience of the location.
The breakfast experience is frequently highlighted as a standout feature, offering a generous spread of high-quality, varied options, which include dietary accommodations. The delightful setting, whether indoors with garden views or on a romantic patio and the friendly, attentive service elevate the breakfast to a memorable start to the day.
Dining at the hotel's Arcadas Restaurant is predominantly viewed as a gastronomic delight, often compared to Michelin star quality. Guests commend the inventive Portuguese-Asian fusion cuisine, exceptional service and creative presentations. Some minor criticisms focus on high prices and occasional lapses in execution.
Guest rooms are generally described as spacious, comfortable and well-maintained with modern amenities. While many appreciate the blend of historical ambiance and modern comforts, some suggest updates to certain areas, indicating mild issues like outdated decor and inconsistent air conditioning. However, complimentary room upgrades and restful environments contribute positively to the overall experience.
Cleanliness at the hotel draws mixed reactions with most guests appreciating the cleanliness of rooms and facilities. However, some note areas for improvement, particularly in communal spaces like corridors and some bathrooms, which occasionally fall short of five-star standards.
The hotel's staff consistently receives accolades for their exceptional service. From efficient reception to knowledgeable and enthusiastic staff members, every interaction is described as friendly, professional and accommodating, greatly enhancing the guest experience.
WiFi service, while generally efficient, can sometimes be inconsistent with occasional reports of weak connectivity.
The spa offers a serene and well-maintained environment with many guests enjoying the massages, indoor heated pool and sauna. However, the spa facilities could benefit from improvements and extended hours would be appreciated.
Feedback on the gym is mixed with some guests finding it well-maintained and adequately equipped, while others describe it as basic and in need of modernization.
Pool facilities are a highlight, particularly the outdoor pool which is praised for its size, cleanliness and beautiful setting amidst scenic gardens. The indoor pool also receives positive comments, though occasional maintenance issues and cold water detract from the experience.
Parking facilities are highly praised for their convenience, security and ample space, including options for electric vehicle charging.
Overall, Hotel Quinta das Lágrimas offers a luxurious and serene retreat with historical charm, excellent service and beautiful surroundings. Although there are minor areas for improvement, the positive aspects significantly enhance the overall guest experience making it a highly recommended destination in Coimbra.
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