5-Star HotelLocated on the Lido, this historic hotel offers a beachfront location and luxurious amenities. It features a private beach, a large pool, and multiple dining options. The hotel's classic elegance and seaside setting provide a relaxing and upscale experience.
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Summary of reviews related to the '5 Star' categoryNestled in a historic building on Lido Beach, Hotel Excelsior Venice is an elegant establishment that seems to polarize its guests. While many laud it as a true five-star experience, boasting exceptional amenities and undeniably beautiful decor, others find the hotel falling short of its prestigious rating. Undeniably, its location and historic charm contribute to a sense of luxury, complemented by high-quality dining experiences reputed to delight even the most discerning palates.
The service is often described as excellent, with particular commendation for specific staff members who deliver a five-star level of hospitality. Guests appreciate the friendly and personalized touches, such as receiving a birthday cake at no extra cost. The convenience of a meet-and-greet from the airport, though expensive, and the friendliness of the emergency staff further enhance the positive aspects of the service.
However, some aspects, particularly the bathrooms, invite criticism, being compared unfavorably to a 2-3 star hotel. The prices, notably for food and drinks, are perceived as high, and a few guests express disillusionment with the overall value for money. The service experience can be inconsistent, with some staff considered unprepared for a five-star standard, affecting the overall hospitality.
In summary, Hotel Excelsior Venice offers a mixture of a luxurious setting and excellent service but occasionally stumbles in areas crucial to maintaining a consistent five-star reputation. While it clearly charms many with its historic allure and location, prospective guests might weigh the cost against the potential for uneven experiences.
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