Ramada Plaza by Wyndham Albany
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Summary of reviewsThe Ramada Plaza by Wyndham Albany presents a mixed bag of experiences for travelers with notable strengths and significant areas needing improvement. Strategically located near Albany Airport and key city areas, the hotel is highly convenient for both leisure and business travelers, offering easy access to public transport, the city center, shopping areas and a variety of restaurants. Guests appreciate this prime positioning right off the highway, despite some expressing concerns about the cleanliness and safety of the surrounding neighborhood.
Breakfast at the hotel receives mixed reviews. Positive remarks highlight the thoughtful organization during Covid-19, satisfactory options like waffles, coffee, fruits, cereals and beverages. However, many guests find the spread limited, the quality sub-standard and the use of plastic utensils and dim breakfast area unappealing. Issues such as late service and restricted portions were mentioned, leaving room for significant improvement in the breakfast experience.
The rooms are spacious with comfortable beds, which many guests appreciated. However, there are consistent complaints about outdated decor, rundown conditions, cleanliness issues and occasional bug encounters. Several reviews mention dirty carpets, unsanitary bathrooms and unpleasant odors, suggesting a strong need for renovations and updates to meet expected standards.
Cleanliness appears to be a major issue throughout the hotel with frequent reports of dirt, unpleasant odors and generally neglected conditions. Guests have commented on dirty carpets, stained mattresses and unclean bedding with hallways described as dark and dirty. Significant dissatisfaction is noted regarding the overall upkeep and value for money offered by the hotel.
Staff interactions vary widely; many guests praise the friendly and helpful nature of the management, breakfast team and housekeeping. However, numerous complaints about rude and unprofessional behavior, particularly from front desk staff and some night reception personnel, have marred many guests' experiences.
Free Wi-Fi is provided, but connectivity issues are common with many guests experiencing slow speeds and frequent disconnections, disrupting their internet use. Despite being a free feature, it doesn't meet the satisfaction levels expected by many travelers.
Parking feedback is mixed; while the main lot provides some sense of security, the location and condition of the parking area, described as full of potholes and trash, have led to safety concerns. Although parking is generally available, maintenance and management improvements are necessary.
In summary, while the Ramada Plaza by Wyndham Albany offers a convenient location and comfortable beds, significant improvements in cleanliness, room updates, breakfast quality, staff professionalism, Wi-Fi connectivity and parking maintenance are needed to enhance the overall guest experience.
Categories
Breakfast at the hotel receives mixed reviews. Positive remarks highlight the thoughtful organization during Covid-19, satisfactory options like waffles, coffee, fruits, cereals and beverages. However, many guests find the spread limited, the quality sub-standard and the use of plastic utensils and dim breakfast area unappealing. Issues such as late service and restricted portions were mentioned, leaving room for significant improvement in the breakfast experience.
The rooms are spacious with comfortable beds, which many guests appreciated. However, there are consistent complaints about outdated decor, rundown conditions, cleanliness issues and occasional bug encounters. Several reviews mention dirty carpets, unsanitary bathrooms and unpleasant odors, suggesting a strong need for renovations and updates to meet expected standards.
Cleanliness appears to be a major issue throughout the hotel with frequent reports of dirt, unpleasant odors and generally neglected conditions. Guests have commented on dirty carpets, stained mattresses and unclean bedding with hallways described as dark and dirty. Significant dissatisfaction is noted regarding the overall upkeep and value for money offered by the hotel.
Staff interactions vary widely; many guests praise the friendly and helpful nature of the management, breakfast team and housekeeping. However, numerous complaints about rude and unprofessional behavior, particularly from front desk staff and some night reception personnel, have marred many guests' experiences.
Free Wi-Fi is provided, but connectivity issues are common with many guests experiencing slow speeds and frequent disconnections, disrupting their internet use. Despite being a free feature, it doesn't meet the satisfaction levels expected by many travelers.
Parking feedback is mixed; while the main lot provides some sense of security, the location and condition of the parking area, described as full of potholes and trash, have led to safety concerns. Although parking is generally available, maintenance and management improvements are necessary.
In summary, while the Ramada Plaza by Wyndham Albany offers a convenient location and comfortable beds, significant improvements in cleanliness, room updates, breakfast quality, staff professionalism, Wi-Fi connectivity and parking maintenance are needed to enhance the overall guest experience.
Family Friendly Hotel
Mentioned as family-friendly, Ramada Plaza hotels usually include a pool and on-site dining options, providing entertainment and convenience.
Hotel with Parking
This hotel has free parking available. It is a good option for travelers seeking convenience and essential amenities.
Accessible Hotel
Ramada Plaza by Wyndham Albany is wheelchair accessible. The hotel offers a specific accessible room type with mobility features and two double beds.
Hotel for Honeymoon
Guest Reviews
Ramada Plaza by Wyndham Albany offers a strategically convenient location for travelers, making it closely accessible to Albany Airport and situated near historic neighborhoods with beautiful old buildings. Guests consistently noted the hotel's prime positioning between the interstate and key businesses, highlighting its central location that is easy to find and right off the highway. This proximity provides great access to the city center, shopping areas and a variety of restaurants.
The hotel’s location serves well for both leisure and business travelers with favorable comments about its accessibility to public transport and closeness to places of interest, including offices and shops. Despite some concerns about the cleanliness and safety of the surrounding area, many reviews underline the
hotel's excellent geographical placement and overall convenience for the price.
The breakfast experience at the Ramada Plaza by Wyndham Albany garners mixed reviews. Some guests appreciated the inclusion of breakfast, noting it was well-organized in relation to Covid-19 precautions and found the waffles, coffee and range of basic staples like eggs, fruit, cereal, bread and beverages to be satisfactory. However, a recurring theme is the limited spread and quality of the offerings with many describing it as sub-standard or rationed. A few guests were disappointed by the use of plastic utensils and the dark breakfast area. Feedback also highlighted issues such as late service, restricted portions and a lack of variety with some guests comparing it unfavorably to a homeless shelter's provisions. While there were mentions of good aspects, such as ample portions on occasion, overall, the breakfast experience left much room for improvement.
Ramada Plaza by Wyndham Albany offers spacious rooms, some of which guests found to be comfortable with great beds. However, many reviews highlighted concerns such as outdated decor, run-down conditions and cleanliness issues. Multiple guests reported dirty rooms, unsanitary bathrooms and unpleasant odors. Several mentioned encountering bugs and noted structural damages like broken shower floors and damaged doors. While the hotel features were functional, the property and rooms were often described as in need of significant updates and repairs. Guests also mentioned that certain rooms did not meet the expected standards for a Ramada property. Despite these drawbacks, the hotel is smoke-free and the linens in some rooms were noted to be clean.
Guests have often praised the beds at the Ramada Plaza by Wyndham Albany for their comfort with many describing them as very comfortable. Despite this, there have been a number of complaints regarding cleanliness with several instances of bedsheets and mattresses being stained or not adequately cleaned. Some guests specifically mentioned that while the beds themselves were clean, other elements such as towels and curtains fell short of cleanliness and quality standards. The condition of the mattresses received mixed feedback with some describing them as old or uncomfortable, particularly mentioning issues such as sinking in the middle. Overall, while the comfort of the beds tends to be a highlight, cleanliness and maintenance issues significantly detract from the guest experience.
Exploring the 'Ramada Plaza by Wyndham Albany' reveals substantial feedback focused on its serious cleanliness issues. Guests report extensive dirt and unpleasant odors throughout the hotel, including stale cigarette smoke, ammonia and other unidentified stenches. The rooms themselves appear largely neglected with reviewers noting dirty carpets, stained mattresses and unclean bedding often peppered with hair. Bathrooms fare no better with multiple mentions of muck, bugs, hair in tubs and even visible stains on walls and fixtures.
The overall state of the hotel is characterized as decrepit and rundown with a noticeable need for renovation and upgrades. Hallways are described as dark and dirty with paint falling from ceilings and trash accumulating in elevators. Various amenities and surfaces seem poorly maintained and outdated, contributing to an overwhelmingly negative guest experience.
Despite the more economical room offerings, many reviews suggest the cost does not justify the conditions encountered, highlighting significant dissatisfaction with the value provided. This hotel seems to require major improvements to meet even basic cleanliness and maintenance standards expected by guests.
The experience with the staff at Ramada Plaza by Wyndham Albany is a mix of positive and negative encounters. Many guests found the staff to be friendly, helpful and accommodating with specific praise directed at management and the breakfast team for their excellent service. Housekeeping also received commendation for their friendliness and assistance. However, there were numerous complaints about rude and unprofessional behavior, particularly from the front desk staff and some night reception personnel, which significantly marred the overall guest experience. Instances of staff ignoring guests, being judgmental and unwelcoming were highlighted, alongside reports of ill-mannered interactions and a lack of adherence to customer satisfaction standards. Despite this, some guests did appreciate the friendliness and professionalism they encountered, though these positive experiences were notably interspersed with less favorable ones.
Travelers staying at the Ramada Plaza by Wyndham Albany have expressed mixed feelings regarding their experiences with the hotel's Wi-Fi. While the hotel does offer free Wi-Fi, many guests encountered significant issues with connectivity. Reviews frequently mention that the internet service was slow and often cut out, making it difficult to maintain a stable connection. This inconsistency in Wi-Fi performance was a common point of frustration, as it hindered the use of devices and streaming services. Despite these challenges, the availability of free Wi-Fi remains a feature noted by guests, albeit with varying levels of satisfaction.
The parking situation at Ramada Plaza by Wyndham Albany receives mixed feedback. Guests have occasionally felt unsafe, particularly due to the location and the state of the parking lot, which some described as being full of potholes and trash. However, there are also positive remarks. The main parking lot, visible from the hotel windows, provides a sense of security, especially when parking closer to the main entrance under the watchful eyes of the security staff. Despite some instances where parking spaces were limited or full, leading to suggestions to park at a nearby Hilton, guests have generally found there to be plenty of parking available on the premises. Overall, while the convenience and visibility of the parking area are appreciated, there's a clear need for improved maintenance and better management of the parking facilities.
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Location
The hotel’s location serves well for both leisure and business travelers with favorable comments about its accessibility to public transport and closeness to places of interest, including offices and shops. Despite some concerns about the cleanliness and safety of the surrounding area, many reviews underline the
hotel's excellent geographical placement and overall convenience for the price.
Breakfast
Rooms
Beds
Cleanliness
The overall state of the hotel is characterized as decrepit and rundown with a noticeable need for renovation and upgrades. Hallways are described as dark and dirty with paint falling from ceilings and trash accumulating in elevators. Various amenities and surfaces seem poorly maintained and outdated, contributing to an overwhelmingly negative guest experience.
Despite the more economical room offerings, many reviews suggest the cost does not justify the conditions encountered, highlighting significant dissatisfaction with the value provided. This hotel seems to require major improvements to meet even basic cleanliness and maintenance standards expected by guests.
Staff
Wi-Fi
Parking
No, Ramada Plaza by Wyndham Albany doesn't have any pool.
No, a spa isn't available at Ramada Plaza by Wyndham Albany.
No, Ramada Plaza by Wyndham Albany doesn't allow dogs.
Yes, parking facilities are available at Ramada Plaza by Wyndham Albany.
No, Ramada Plaza by Wyndham Albany doesn't have a gym.
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