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Summary of reviewsThe Ibis Montes Claros Shopping hotel is praised for its exceptional location, situated conveniently next to the Montes Claros Shopping Mall. This prime position affords guests easy access to numerous amenities such as supermarkets, bakeries, gas stations and pharmacies, as well as proximity to the bus station and city center. The well-maintained, clean and quiet environment contributes to an enjoyable and restful stay, making it an excellent choice for both leisure and business travelers.
The breakfast at Ibis Montes Claros Shopping receives mixed reviews. While many guests commend the variety and quality of options available, including delicious coffee, regional specialties and freshly squeezed juices, others have noted inconsistencies in the selection and replenishment of items. The additional cost of breakfast, not always included in the room rate, is a point of contention for some travelers.
Guests generally find the rooms at the Ibis Montes Claros Shopping comfortable and clean, benefiting from natural sunlight and a peaceful atmosphere. However, the smaller size of the rooms and bathrooms, outdated furnishings and occasional maintenance issues can detract from the experience. Despite these concerns, the strategic location and practicality of the accommodations still appeal to many visitors.
Cleanliness is a notable aspect of the hotel's reputation with many guests highlighting the spotless rooms and common areas. While the bathrooms sometimes receive mixed feedback due to occasional cleanliness issues, the overall standard remains high. Daily room cleaning is not standard practice, which has impacted some guests' experiences, but the general sense of order and organization is well-regarded.
The staff at Ibis Montes Claros Shopping are frequently praised for their friendliness, professionalism and efficiency. Guests appreciate the helpfulness and welcoming demeanor of the employees, particularly mentioning the stellar service at the reception. Individual staff members are often singled out for their exceptional assistance, contributing significantly to positive guest experiences.
The hotel's Wi-Fi service has garnered mixed feedback. While some guests praise its speed and reliability for work purposes, others criticize it for poor signal strength and connectivity issues, particularly in the rooms.
Parking at Ibis Montes Claros Shopping also receives a mixed response. Many guests appreciate the availability and security of the parking, which is free and conveniently located, though attached to the adjacent shopping mall. However, practical challenges such as tight spaces, limited availability and exposure to the elements have been noted, suggesting room for improvement.
The comfort of the beds at the hotel is another mixed aspect. While several guests find the beds clean and comfortable with a few describing them as exceptionally comfortable with fresh linens, others report issues with old, uncomfortable mattresses and pillows. These issues, including squeaky and hard beds, have detracted from the sleeping experience for some guests.
Overall, the combination of a prime location, dedicated staff and good cost-benefit ratio makes Ibis Montes Claros Shopping a popular choice for visitors to the city, though some aspects such as room size, breakfast variety, Wi-Fi quality, parking and bed comfort may vary in satisfaction.
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